Frequently Asked Questions

Mac

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General

Can I use my IDrive account to backup data from both Windows and Macintosh computers?
How do I install IDrive?
When I login to my IDrive account for the first time on a machine, I notice that some data has already been scheduled for backup. Why?
If I perform frequent backups, would I end up using my quota quickly?
I have received a quota overuse message. What should I do?
How does IDrive secure my data?
What is meant by incremental backup?
How can I regulate my Internet bandwidth usage for IDrive?
How do I locate files / folders in my IDrive account?
What is the Archive Cleanup feature and how does it work?
What is the Periodic Cleanup feature?
How do I share file(s) / folder(s) directly from my IDrive account?
What are log reports?
How do I delete data from my IDrive account?
How do I uninstall IDrive application?
Is it possible to restore the files that are accidentally deleted from my IDrive account?
Can I restore the previous version of a file from Trash? *
I need a walkthrough of the IDrive desktop application interface.
I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my Backup set, presuming that the backed up data wouldn't be affected?
I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?
What are the options available in IDrive Tray?
Can I change the color of the IDrive status item on the menu bar?
I see 'Upload multiple file chunks simultaneously' option selected by default under the Settings tab. Why is that?

Backup / Restore

How do I schedule backups?
Is it possible to receive email notifications on the status of my backup jobs?
I am not receiving an email notification for my scheduled backup(s). Why?
How can I perform an immediate backup without signing into the application?
How do I perform an interactive backup?
Does IDrive support backup of files / folders from network / external drives?
Will my backups take place even when my Mac is in the sleep mode?
Do I need to enter my password to wake up the computer from the sleep mode to run the scheduled backup?
What does IDrive do if the internet connection is interrupted during a backup session?
How do I view the status of my scheduled backups?
Can I halt my backups at a particular time?
Can I exclude data from backup?
Does IDrive backup the files that contain extended attribute i.e. resource fork data?
How do I restore files / folders from my IDrive account to the local machine?
One of the two IDrive accounts I hold has expired. I had scheduled backup job from both the accounts. I want to delete the same from the account that has expired, while retaining the jobs for the other account. Is this possible?
Can I access my backed up data from my account by logging in from the web?
How can I view/select the hidden files for backup?
Can IDrive work with virtual machines?
How do I restore my backed up data from the IDrive One device?
Can I search and restore a particular file from my IDrive account?
Do I need to backup Time Machine data folder to my IDrive account?
When I am logging in to my IDrive account for the first time on a new computer, it is asking me to select location/computer for backup. Why?
I can see a 'Snapshot' button on the Restore tab menu. What is it?

Sync

What is sync and how does it work?
How do I sync files using my IDrive account?
How do I know where my Sync folder is located? Can I change its default location?
What are the blue and green icons over my files in my Sync folder?
How do I know the status of file sync?
How do I pause Sync when it is in progress and resume it?
How much data can I sync to my Sync folder?
Can I check the recently modified files in my Sync folder?
What is Selective Sync and how is it useful?
How do I select the folders that I do not want to sync to my computer?
Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?
How do I share a file?
Can I retrieve previous versions of my synced file?
Will my files still sync if my computer is turned off?
What happens when I run out of space in my Sync folder?
How can I disable sync?

Versioning

What is Versioning?
Does versioning (previous versions of files) impact the available quota (storage space in my account)?
How do I restore any particular version of a file?
Does IDrive support folder-wise restore of files with earlier versions? *
   
   
   
   

Can I use my IDrive account to backup data from both Windows and Macintosh computers?

Yes, IDrive accounts created after 11-23-2011 offer cross-platform compatibility enabling you to backup and sync data from both Windows and Macintosh computers.

However, IDrive accounts created prior to 11-23-2011 are not cross-platform compatible, as these accounts work on different technologies.

How do I install IDrive?

Perform the following steps to install the application:

  1. Download the application. Double-click IDrive.dmg and then IDrive.pkg. The 'Welcome to the IDrive Installer' screen is displayed.
  2. Click 'Continue' to proceed with the installation. The 'Software License Agreement' screen appears. Click 'Agree' to proceed.
  3. Select the location where you want to install the application, using 'Change Installation Location' and click 'Install'.
  4. A screen is displayed for verification. Enter the valid system password (administrator password) and click 'OK'. On successful installation, the 'Installation Succeeded' message is displayed.

When I login to my IDrive account for the first time on a machine, I notice that some data has already been scheduled for backup. Why?

IDrive is an automated online backup application. To safeguard your critical data, the Desktop, Downloads, Documents, Library, Music, Movies and Pictures folders are selected for backup by default, with the scheduled time set to off-peak hours. If these settings are not altered, the application commences the backup of the default Backup set once the scheduled backup time is reached. However, you can change the settings.

On a first login to your account, a screen is displayed as below from where you can edit the contents of backup set by clicking on the 'Change…' button, and schedule parameters.


IDrive

If I perform frequent backups, would I end up using my quota quickly?

IDrive deploys an intelligent incremental backup system where changes to contents of the Backup set are sent to the IDrive servers. If data is removed / deleted / reduced, the space used in the account reduces. The latest file copy is used to compute your quota. The previous 10 versions of files are stored free.

I have deleted some unwanted files / folders from my IDrive account, yet the 'Total storage space used' remains unchanged. Why?

The 'Total storage space used' information is not displayed in real-time, but computed on a periodical basis. For updated information, click on . For accounts with large number of files the process may take a while.


I have received a quota overuse message. What should I do?

Login to your IDrive account from the website and click the 'Upgrade' button to get more space.

How does IDrive secure my data?

IDrive uses 256 - bit AES encryption for data transfer and storage with a user defined key that is not stored anywhere on our servers. This ensures data is safe and secure.

What is meant by Incremental backup?

By default, the IDrive application transfers only the modified portions of your backed up files after full initial backup. This optimizes your bandwidth usage and ensures that backups are quick.

How can I regulate my Internet bandwidth usage for IDrive?

The Bandwidth Throttle lets you set the Internet bandwidth to be used by the IDrive application for backups. By default, the bandwidth throttle value is set to 100%.

You can enable 'Auto Pause' option, which makes intelligent guesses on bandwidth throttle during backup operation to enable optimum desktop experience with the following options:

Mac in use: This option lets you set the bandwidth to be used by IDrive for backups, when it is in use. By default, it is set to 25%. This allows other applications to run without hindrance.

Mac not in use: This option lets you set the bandwidth to be used by IDrive for backups when it is not in use. By default, it is set to 100%.

Note: The percentage set for Bandwidth Throttle is applicable for both scheduled and interactive backups.


IDrive for Mac

How do I locate files / folders in my IDrive account?

To locate files / folders backed up to your IDrive account, enter the search term (full or partial file / folder name) on the 'Restore' tab and press the 'Enter' key. Entries matching the search criteria are displayed and can be restored.


What is the Archive Cleanup feature and how does it work?

The Archive Cleanup feature lets you match the contents in your IDrive account with your Mac. This is a useful option if you have removed data from your computer and wish to do the same automatically from your account.

To use this feature, click on 'Archive Cleanup' > 'Cleanup Now' button under 'Backup' tab. IDrive will generate a list of items to be deleted from your account. Click 'Delete' to delete them permanently from your account.

Note: Archive Cleanup is not supported for USB and network mounted drives.


What is the Periodic Cleanup feature?

Periodic Cleanup feature matches files between your Mac and IDrive account with a lag of 30-days (applicable only for scheduled backups). In other words, if data is removed from your Mac that was previously backed up, the corresponding data in your online account is deleted after 30-days. This is useful in keeping your account size at optimal. The percentage mention refers to files considered for deletion in your account as a percentage of total number of files. The purpose of this percentage based control is to avoid large deletion of files in your account due to some unforeseen event on your Mac.

To access this option, click 'Archive Cleanup' button under 'Backup' tab and select the 'Periodic Cleanup' checkbox.

Note:

  • This may result in automatic deletion of data from your IDrive account. Set this option carefully.
  • Periodic Cleanup is not supported for USB and network mounted drives.


How do I share file(s) / folder(s) directly from my IDrive account?

To share data with associates,

  1. Select the files /folders and click under the 'Restore' tab. You will be re-directed to your web account, from where you can set the share parameters.
  2. Alternately, right-click on the files/folders you wish to share. From the menu displayed, click on the 'Share' option.
  3. The 'Share' window is displayed. Set the share parameters and enter the email address of the recipient(s).
  4. Click 'Send email' to send an email with the share link to your associates.

Note: Sharing option is available only for IDrive accounts with default encryption.


What are log reports?

IDrive maintains detailed logs of operations like backup, restore, sync, delete, etc. performed in your account.
To view the activity logs, click on 'View Logs' displayed on the top-right corner.
Alternatively, you can right-click on the IDrive status item and select the 'View Log' option.


IDrive for Mac


Note: To delete logs and log category details, click against the specific log and click 'Yes' in the confirmation window.

How do I delete data from my IDrive account?

Select the files / folders that you wish to delete from 'Restore' tab and click .


How do I uninstall IDrive application?

Uninstalling IDrive from your Mac leaves your data vulnerable to digital accidents. To uninstall IDrive,

1. Go to File > New Finder Window > Applications > IDrive.app.
2. Right-click IDrive.app > Show Package Contents.
3. Navigate to Content > MacOS and double-click IDriveUninstaller.
4. You will be prompted to confirm the uninstallation process. Click 'Uninstall' to proceed with uninstallation.
5. Enter the valid system password (administrator password) and click 'OK'.

Is it possible to restore the files that are accidentally deleted from my IDrive account?

All the files that are deleted from your account will be moved to Trash. You can either move your files to the original location in your IDrive account or restore them to your local computer. The files present in Trash will automatically get deleted after a 30 day period.

To restore/move your files from Trash, follow these steps:

  1. Click 'Trash' in the 'Restore' tab.


  2. Select the check box to restore/move the desired files.
  3. Click to move the files to the original location in your IDrive account. Or click to restore your files to the desired location in your local computer.


Can I restore the previous version of a file from Trash? *

Yes, you can restore the previous version of a file from trash. Right-click on the desired file and select the 'View previous versions' option. Select the required version and click .

Read Note

I need a walkthrough of the IDrive desktop application interface.

The IDrive desktop application interface can be split into three sections - application header, navigation pane, and main window.



Application header
The application header comprises the search, account quota information, Upgrade button, Archive Cleanup, and your Username linked to access—Online Help, Proxy Settings, Send Error Report, Bandwidth Test, and Account Settings.

Navigation pane
The navigation pane comprises four functional tabs:
  • Backup - View and select files and folders to backup to your IDrive account
  • Restore – Displays all files / folders backed up to your account, allowing you to restore, share, search files / folders
  • Scheduler - Schedule your backups
  • Sync - Sync your files and folders in real time across all the linked devices
  • Settings – Configure your IDrive account settings

Main Window
The main window displays contents related to the functional tab, selected on the navigation pane.

Read Note


I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my Backup set, presuming that the backed up data wouldn't be affected?

After you have backed up files that you will not update, you can remove them from your backup set. All files, once backed up, remains unaffected in your IDrive account even if you remove their reference from your backup set.

I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?

Yes. The absence of the CD/DVD, referenced in your backup set, will not hinder your regular backup activity. However, files from CD/DVD shall not be backed up.

What are the options available in IDrive Tray?

On installation, IDrive creates an IDrive Tray icon on your system tray.

Right-clicking the IDrive Tray icon provides access to the following options:



Menu Options
  • Upgrade Storage: You can upgrade your account to a higher plan.
  • Start IDrive: Start the IDrive desktop application.
  • Access files from Web: Login to your IDrive web account to view and restore your files.
  • Show progress: You can view the progress of the scheduled backup job.
  • Check for Latest Version: This option gives you updates of the latest version of IDrive application.
  • Proxy Settings: Configure the proxy settings to use the IDrive application.
  • Status: Displays the latest status of all schedule backup operations.
  • Scheduler: Manage your backup operations from the IDrive Tray:
    • Manage all scheduled jobs: Manage your scheduled backup jobs and view the scheduled backup job details.
    • Pause the scheduled backup: You can pause your scheduled backup.
    • Stop the scheduled backup: You can stop your scheduled backup.
    • Disable all scheduled jobs: You can disable/enable all scheduled backup jobs.
  • Continuous Data Protection: Enable/disable continuous data protection in your IDrive account.
  • Enable/Disable Web Access: Enable/disable web access of the computer.
  • Sync: Access Sync options.
    • My Sync folder: Open the Sync folder.
    • Pause/Resume: You can pause/resume a sync operation.
    • Recently modified items: Take a look at the files that have been recently modified.
    • Disable Sync: You can disable data synchronization.
  • View Log: Check the activity log reports of your operations.
  • Send Error Report: Contact IDrive support team for queries, suggestions or feedback.
  • Online Help: Provides all information on the IDrive application.
  • Quit IDrive Tray: Closes IDrive Status Item.

Can I change the color of the IDrive status item on the menu bar?

Yes, you can change the color of the IDrive status item to black and white. To change the color, from the 'Settings' tab, select the 'Use black and white menu bar icon' check box.

I see 'Upload multiple file chunks simultaneously' option selected by default under the Settings tab. Why is that?

The 'Upload multiple file chunks simultaneously' option will improve the data transfer speed during backups. This option is selected by default for user convenience. For optimum speed, ensure the internet bandwidth is high during data backups.


IDrive for Mac
 
Backup / Restore

How do I schedule backups?

To schedule backups using IDrive,

1. From the 'Backup' tab, click 'Change…' and select the files / folders.
2. Click the 'Scheduler' tab and set the day, time and frequency for backup.
You can opt to receive email / desktop notifications on completion of the backup operation.


IDrive for Mac

Can I schedule full and incremental backup on specific days?

IDrive does not have the conventional concept of full and incremental backups (where modified data is stored separately from full backup). Every backup is basically a full backup with an incremental effect.

IDrive overwrites the full backup with the modifications made to it during backup. In other words, you have full backup results each time. This helps in fast restores when needed.

IDrive uses advanced patching technology to determine the changed data at source and apply only the modified blocks on to the data at IDrive. No efficiency is lost due to IDrive methodology of updating full backups directly every time.

Is it possible to receive email notifications on the status of my backup jobs?

Yes. Login to IDrive desktop application and select the 'Email notification' check box under 'Scheduler' tab, you will receive emails on the status of your scheduled backup job.

I am not receiving an email notification for my scheduled backup(s). Why?

Ensure that you have enabled the notification option from the 'Scheduler' tab, provided a valid email address and selected the 'Email notification' option.

It is possible that email notifications from IDrive might mistakenly be getting filtered out as Spam and reaching your Spam or Bulk mail folder.

For a confirmation on the backup jobs, you can also view the logs.

How can I perform an immediate backup without signing into the application?

Click the IDrive status item on the system menu bar and select 'Scheduler' > 'Manage all scheduled jobs'. In the 'Manage all Scheduled Jobs' screen, select the 'Start the backup immediately' check box. This will immediately execute backups for the backup set, provided you have created one and logged into the application at least once before.


IDrive for Mac

How do I perform an Interactive backup?

You can perform interactive data backup by selecting the files / folders from 'Backup' tab and clicking the 'Backup Now' button.


IDrive for Mac

Does IDrive support backup of files / folders from network / external drives?

Yes. The contents to be backed up must be a part of the backup set and available at the time of backup.

I am backing up an external network drive to my IDrive account. If I use a new Mac machine with the same external network drive attached to it, will it impact the backups?

By default, IDrive creates a unique root folder with the Mac name to backup data, which mirrors the complete data structure hierarchy of your Mac. So your files from external drives will be backed up to the connected Mac name folder.

If you now connect your external drive to the new Mac machine and perform the backup, your backups will be impacted, as data from the external drive will be backed up to the new Mac name folder created under your account.

However, in case the Mac machine names are same on both the old and new systems, your backups will not be impacted.

Will my backups take place even when my Mac is in the sleep mode?

Yes, your scheduled backups will take place even in the sleep mode if you select the 'Wake up computer from sleep mode during scheduled job' checkbox from the 'Settings' tab.


IDrive for Mac

Do I need to enter my password to wake up the computer from the sleep mode to run the scheduled backup?

No. The scheduled backup will take place whether or not you provide your Username / Password on being prompted when your system wakes up.

What does IDrive do if the internet connection is interrupted during a backup session?

IDrive resumes the backup from the point that it was interrupted.

When will IDrive resume the session if it has missed one (e.g. The computer has been abruptly turned off) or interrupted?

IDrive performs scheduled backup job at the next transfer time.

Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Yes. The scheduled backup will commence as soon as you restart the computer even if it is after the scheduled time. However, this is applicable only if you have selected the 'Start the missed scheduled backup when the computer is turned on' option from the 'Scheduler' tab.

In case you have not selected the option, then the scheduled backup will commence only if you restart the computer within 30 minutes of the scheduled time.

If you restart the computer after 30 minutes of the scheduled time, the scheduled backup will commence at the next frequency (as per the date and time that was set earlier).

Can I automatically stop the scheduled backup in IDrive if my laptop battery is running low?

Yes, you can choose to stop your ongoing scheduled backup whenever your laptop battery drops below a predefined value. To enable this option, simply go to the 'Settings', select the corresponding checkbox, and set the battery percentage anything between 20 through 50.


How do I view the status of my scheduled backups?

The status of your scheduled backups can be viewed using the IDrive status item on the system menu bar.
Click 'View Logs' button on the top-right corner of the IDrive window and select 'Backup' folder to see the log files of the recent sessions.

Can I halt my backups at a particular time?

Yes. Using the 'Scheduler' > 'Cut-off Time' option, you can stop the scheduled backup at the specific time. The backup is resumed at the next scheduled time from the point it was stopped.


mac_cutoff_sync-new

Can I exclude data from backup?

IDrive lets you exclude files/folders in your computer from being backed up by using the 'Exclude' feature.

From the 'Settings' tab, under 'Excluded Files / folders from backup' section, you can exclude files/folders with full/partial path names.

Files/folders with full path names:

To exclude files/folders with full name,
  1. Under 'Excluded Files / folders from backup' section, right-click and select ‘Add’ or click .
  2. Select the files/folders to add and click ‘Open’.

Files/folders with partial names: You can exclude files/folders based on their partial names, file formats, etc.

To exclude files/folders with partial name,
  1. Under ‘Excluded Files / folders from backup’ section, select the ‘Files/Folders with partial names’ option.
  2. Right-click and select ‘Add’ or click .
  3. Enter the partial name, along with wildcard characters (*,?).

Alternatively, you can exclude files/folders from the main application screen.

To exclude files/folders from the ‘Backup’ tab,

  1. Click 'Change…' from the 'Backup' tab.
  2. Right-click on any file / folder, and click 'Exclude this file/folder from backup'.


IDrive for Mac

Note:
  • The excluded folders are marked in Orange color on the 'My Local' pane.
  • To backup an item which is on the exclude list, right-click the corresponding list box and select 'Remove' from the sub-menu. Alternatively, select the item and click .
  • Files and folders excluded by default by the application cannot be removed from the list.
 

Does IDrive backup the files that contain extended attribute i.e. resource fork data?

No. IDrive does not backup the resource fork data of certain files like Quicken, Quark, OmniGraffle etc.

How do I restore files / folders from my IDrive account to the local machine?

Select the files / folders that you need to restore from 'Restore' tab and click the 'Restore Now' button. The chosen files are saved to 'IDrive Downloads' folder.

Note:

  • Files / folders restored are overwritten (if they already exist).
  • If you wish to restore files to a different location change the 'Restore Location' path before restoring files.

One of the two IDrive accounts I hold has expired. I had scheduled backup job from both the accounts. I want to delete the same from the account that has expired while retaining the jobs for the other account. Is this possible?

Yes, you can delete the scheduled backup/restore jobs using the 'Manage all the Scheduled Jobs' feature in IDrive.

Click the IDrive status item on the system menu bar and select 'Scheduler' > 'Manage all scheduled jobs'. In the 'Manage all Scheduled Jobs' screen, right-click on the scheduled backup from the list and click 'Delete'. You will be prompted to confirm the deletion, click the 'Yes' button.

Can I access my backed up data from my account by logging in from the web?

Yes. Login to your IDrive account from www.idrive.com to access and manage your data.

How can I view/select the hidden files for backup?

Use the 'Show hidden files/folders' option from the 'Settings' tab to view/select the hidden files for backup.


Show hidden files / folders

Can IDrive work with virtual machines?

Yes, IDrive works with virtual machines. For this, install the application on virtual machines and perform the backup as usual.

How do I restore my backed up data from the IDrive One device?

To restore your file(s)/folder(s),

  1. Login to the IDrive application with your Username and Password.
  2. Connect to the IDrive One device.
  3. Go to 'Restore' tab and select 'Restore files from my local, Wi-Fi and Express device' option.
  4. From the 'Select Files/Folders for restore' drop-down menu, select the IDrive One device.
  5. Select the files you want to restore and click 'Restore Now'.

Can I search and restore a particular file from my IDrive account?

You can use the search feature to restore specific files from your IDrive account.

To search and restore files,

  1. On the 'Restore' tab, type the filename or a related string in the 'Search' field and press 'Enter'.
  2. From the search results, select the desired file and click .

You can also delete and share the files/folders that appear in the Search results.


When I am logging in to my IDrive account for the first time on a new computer, it is asking me to select location/computer for backup. Why?

IDrive allows you to restore your previous computer's backup archive on your new computer. You can select the 'Adopt / Link to an existing location / computer' option, after logging in reconnect to the previous computer's backup archive in case you are replacing an old computer, replacing computer's hard drive or recovering after an OS reinstall. By adopting the previous computer's backup archive, you can avoid time consuming initial backup of your files.

To adopt your backup archive,

  1. Download and install IDrive on your computer.
  2. Login to IDrive using your credentials.
  3. Click on 'Adopt / Link to an existing location / computer' when prompted to select location/computer for backup. A list of locations/computers linked to your account appears.
  4. Select the desired computer/location from the list and click on 'Adopt / Link Selected Location' to restore your previous backups.

In case you do not wish to adopt your previous backups on the new machine, you can click 'Proceed to create new location with this computer name' when prompted to select location/computer for backup.

I can see a 'Snapshot' button on the Restore tab menu. What is it?

Certain accounts may see the feature 'snapshots' in the application. Snapshots are historical view of your data, stored in IDrive account, which allow you to perform point-in-time recovery. They are useful in case your files are corrupted by malware and you want to restore a previous version of the files.

To perform snapshot based restore,

  1. Go to the 'Restore' tab and click 'Snapshots'.
  2. Select the date and time and click 'Submit'. A list of all the data backed up on or before the selected date appears.
  3. Select the required files/folders and click 'Restore Now'.

Do I need to backup Time Machine data folder to my IDrive account?

If you have selected all required files / folders that needs to be backed up from your Mac then there is no need to backup Time Machine data again as it will duplicate the backup data on your IDrive account. To avoid this duplicate copy, by default IDrive will exclude Time Machine data ('Backups.backupdb') folder from your backup.


If you want to include Time Machine folder in your backup set,

  1. Go to the 'Settings' tab.
  2. Under 'Excluded Files / folders from backup' section, select the 'Files/Folders with partial names' option.
  3. Select the 'Backups.backupdb' folder to include in the backup set.


Sync

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I sync files using my IDrive account?

To sync files from your IDrive account, you need to activate sync on your computer.

  1. Login to IDrive account with your username and password.
  2. Click the 'Sync' tab.
  3. Click the 'Activate Sync' button. A dialog box appears displaying the Sync folder location.


  4. Click the 'Change Folder' button to modify the folder location, else click the 'Proceed' button. The IDrive Sync folder is created.
  5. Drag and drop files to the IDrive Sync folder from your computer. Files added to the IDrive Sync folder will be synced to all your linked devices.

How do I know where my Sync folder is located? Can I change its default location?

Login to IDrive desktop app and click the 'Sync' tab. You can find your IDrive Sync folder's location under 'My Sync folder'. Click 'Modify' to change its default location.



Alternatively, you can also click the IDrive status item on the menu bar and select 'Sync' > 'My Sync folder'.

What are the blue and green icons over my files in my Sync folder?

The blue icon refers to files that are still syncing. Whereas, the green icons indicates files that have already been synced.

How do I know the status of file sync?

  1. Login to your IDrive account with your username and password.
  2. Mouse hover the IDrive status item on the menu bar. A tooltip appears displaying number of files to be synced, the percentage completed, and the speed of the transfer.

Alternatively, you can also right-click IDrive status item 'Status' to see the sync status within the menu. When syncing is complete, a brief notification is displayed on your screen.

Note: The first line in the tooltip displays the IDrive files status followed by the status of the Sync in progress.

How do I pause Sync when it is in progress and resume it?

  1. Login to your IDrive account with your username and password.
  2. Click the IDrive status item on the menu bar.
  3. Click 'Sync' > 'Pause' / 'Resume' from the available options.



How much data can I sync to my Sync folder?

Your IDrive Sync folder's storage space is the same as the IDrive plan that you choose. The size is independent of the IDrive account storage. Hence, as long as there is enough space in your IDrive Sync folder, you can continue syncing data to it, even if your IDrive account space gets used up. For example, if you sign up for a 2 TB Personal plan, you get additional 2 TB space for your IDrive Sync folder.

Can I check the recently modified files in my Sync folder?

  1. Login to your IDrive account with your username and password.
  2. Click the IDrive status item on the menu bar.
  3. Click 'Sync' > 'Recently modified files' from the available options.


What is Selective Sync and how is it useful?

Selective Sync is a feature that allows you to select only the folders you want to sync to your Mac. It gives you the control to ensure that you have only the files you need on a particular computer. It is helpful if you want to save space on your computers with limited hard disk space.


How do I select the folders that I do not want to sync to my computer?

By default all the folder will be selected for sync. If you wish to avoid syncing particular folders,

  1. Log into your IDrive application and on the navigation pane, select the 'Sync' tab.
  2. Click 'Selective Sync'. A window appears with the list of all the folders in your Sync storage.
  3. Clear the checkbox of the folders that you do not want to sync and click 'Save'. Accordingly, the folders will be removed from the Sync folder on your Mac.

Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?

The folder name that you have created is same as the folder name that already exists in your sync storage, but you have opted not to Sync this folder using 'Selective Sync' feature. Due to this the folder will appear with a gray circle and a minus sign, indicating that it cannot be synced.

If you wish to sync this folder, either rename the folder or from the IDrive desktop application, go to 'Selective Sync' and select the particular folder for sync. The original folder will keep its name, while the newer one will be suffixed with '(Selective Sync Conflict)'.



How do I share a file?

  1. Login to your IDrive account with your username and password.
  2. Click the IDrive status item on the menu bar.
  3. Click 'IDrive Sync' > 'My Sync folder' from the available options.
  4. Right-click the file you wish to share and choose 'IDrive' > 'Share this file/folder'. You will be directed to IDrive web account to share your files.



Note:
  • The shared files will no longer be accessible by your friends, once you delete them or move them to another location.
  • The sharing option is available only for IDrive accounts with default encryption.

Can I retrieve previous versions of my synced file?

Yes. The Sync folder maintains up to 10 previous versions of all the files.

Steps to restore previous versions of a file:

  1. Login to your IDrive account with your username and password.
  2. Click the IDrive status item on the menu bar.
  3. Click 'Sync' > 'My Sync folder' from the available options.
  4. Right-click a file and choose 'IDrive' > 'Versions'. All available file versions will be displayed. Download the desired file by clicking .

Will my files still sync if my computer is turned off?

IDrive will not be able to sync or access your data from computers or other devices unless they are turned on and connected to the Internet. If a computer is turned off when a file is updated from another device, IDrive will update that file, once the computer is on and connected to the Internet.

What happens when I run out of space in my Sync folder?

Upgrade your IDrive account to a higher plan once you run out of space in your IDrive Sync folder. In order to make room for new files, you may even remove the old data that you no longer need.

How can I disable sync?

Once you disable Sync, the files on your computer will not be in sync with other linked devices.

To disable sync on your computer,

  1. Login to your IDrive account with your username and password.
  2. Click the IDrive status item on the menu bar.
  3. Click 'Sync' > 'Disable Sync'.



Versioning

What is Versioning?

IDrive retains previous versions of all files backed up to your account. Currently, you can restore 10 previous file versions to any location on your local computer.

Does versioning (previous versions of files) impact the available quota (storage space in my account)?

Your available quota depends on the storage requirements of the most recent view of your data. Backup of older versions do require additional space, however, this is not charged to your usage. In other words versioning does not increase your storage requirement.

How do I restore any particular version of a file?

To restore any particular version of a file, follow the below steps:

1. In the 'Restore' tab, right-click the required file and choose the 'View previous versions' option.

IDrive for Mac

2. Select a particular version from the 'File Version' screen displayed and click on 'Restore Now'.

IDrive for Mac


Does IDrive support folder-wise restore of files with earlier versions? *

Yes, to restore a folder with earlier versions of files, you can right click on the required folder and hover on 'Restore Versions' any of the following options:



  • Most Recent - Use this option to restore all the latest versions of files in the folder.
    Example: If a folder has 5 files, all the 5 files will be restored in its latest versions available.
  • 2nd Most Recent - Use this option to restore files prior to the last backed up version.
    Example: If a file in the folder has 3 different versions, this feature will restore only the version prior to the last backed up, i.e., file version 2.
  • 3rd Most Recent - Use this option to restore third last version of a file in a folder.
    Example: If a file in the folder has 3 different versions, this feature will only restore file version 1.
  • More - Provides an option to restore from fourth to tenth most recent version of files in a folder.

Read Note


* Note: For some accounts, certain functions like folder-level versioning and version restore from Trash are not available.





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