Frequently Asked Questions

Windows

If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

Backup

When I login to my IDrive account for the first time on a machine, I notice that some folders have already been scheduled for backup. Why?
I see some files / folders marked in red color on the top pane of the main application screen. Why?
Can I drag-and-drop the files/folders that I need to backup?
How do I take an immediate backup of my data?
Can I immediately backup files and folders on my computer without launching the desktop application?
How do I schedule a backup?
Is there a way to receive an alert in case my scheduled backup fails?
How do I manage my scheduled backup jobs?
Does IDrive perform scheduled backups in 'Standby' mode?
Can I view the status of my scheduled backups?
Is it possible to view all the scheduled backup jobs of all my IDrive accounts on my computer using IDrive?
What is incremental backup?
How do I change the default backup location?
If I am backing up data from multiple computers, do I need to change the backup location?
How can I exclude certain files/folders from being backed up?
What is the Bandwidth Throttle feature?
What is Bandwidth Test feature?
Can I backup Mapped / USB / External drives?
Will IDrive backup my data even if the computer is logged off?
Can I backup my open / locked files?
I am unable to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates that the file may be in use. Why?
Will a missed scheduled backup take place when the computer is restarted after the scheduled time?
How do I delete data from my Backup set?
How do I add items to the IDrive Backup set from Windows Explorer?
Do I need to restart my computer after installing IDrive?
Can IDrive work with virtual machines?

Sync

What is sync and how does it work?
How do I sync files using my IDrive account?
How do I know where my Sync folder is located? Can I change its default location?
What are the blue and green icons over my files in my Sync folder?
How do I know the status of file sync?
How do I pause Sync when it is in progress and resume it?
How much data can I sync to my Sync folder?
Can I check the recently modified files in my Sync folder?
What is Selective Sync and how is it useful?
How do I select the folders that I do not want to sync to my computer?
Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?
How do I share a file?
Can I retrieve previous versions of my synced file?
Will my files still sync if my computer is turned off?
What happens when I run out of space in my Sync folder?
How can I disable sync?
Can I use IDrive's sync feature to synchronize my Outlook data files or QuickBooks files?

Restore

How do I restore my backed up data in case my system crashes (or to a new computer)?
How is 'Restore to original location' different from usual file restore?
Can I use drag-and-drop to restore files from the IDrive application?
What is Versioning? Does it impact the available quota (storage space in my account)?
How do I view the versions of a file stored in my account?
How do I restore the latest version of a file?
Does IDrive support folder-wise restore of files with earlier versions?
How do I delete data from my account?
I have backed up data on multiple computers. How do I restore?
How do I restore my backed up data from the IDrive Wi-Fi device?

Cleanup

What is Archive Cleanup?
What is Periodic Cleanup?

General

Does IDrive remove my account files when they are deleted from my computer?
I deleted files from my IDrive account. Is it possible to restore the files/folders that are deleted accidentally?
I want to restore the previous version of a file from Trash. Is it possible?
If I keep on performing backups, will I use up my quota quickly?
I received a quota overuse email. What should I do?
Can I halt my backups at a particular time?
Does IDrive support backup and restore of files larger than 2 GB?
How do I view my Backup/Restore activities via the application?
Can I share file(s) / folder(s) directly from IDrive?
I need a walkthrough of the IDrive desktop application interface.
How should I avoid backing up a file? Should I simply clear the corresponding check boxes in the main window, or should I right-click the file or the folder and click the 'Exclude this item from backup' option? What's the difference?
I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my Backup set, presuming that the backed up data wouldn't be affected?
In my backed up files, I see a numbers of files called 'desktop.ini'. Do I actually need these?
I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?
What are the options available in IDrive Tray?
How do I uninstall the IDrive app from my computer?
 
 
 

When I login to my IDrive account for the first time on a machine, I notice that some folders have already been scheduled for backup. Why?

IDrive is an automated online backup application. Hence, critical folders like Desktop, Documents, Pictures, Videos and Music are pre-selected for backup with the scheduled time set to 'off-peak hours'.

If these settings are not altered, the application commences the backup of the default Backup set once the scheduled backup time is reached.



You can modify the settings as desired.

To change the day, time, and frequency for the scheduled backup job, click the 'Scheduler'.

Also, you can select the desired files / folders / drives (under 'My Local') that you want to backup immediately and click the 'Backup Now' button.

I see some files / folders marked in red color on the top pane of the main application screen. Why?

The files / folders marked in red under 'My Local' are excluded from backup.

To include them in the Backup set, click on your name at the top and select 'Preferences'; choose the 'Exclude files and folders' tab. Clear the check boxes for the files / folders that you want to backup.

Can I drag-and-drop the files/folders that I need to backup?

Yes. You can drag-and-drop files and folders from your computer to the 'Backup' tab to include them for backup.



How do I take an immediate backup of my data?

Select the desired files / folders / drives (under 'My Local') that you want to backup immediately and click the 'Backup Now' button.

Can I immediately backup files and folders on my computer without launching the desktop application?

Yes. Simply right-click the selected files and folders you wish to backup immediately, point to IDrive and click 'Backup Now'. IDrive performs an immediate backup for the selected files and folders.



How do I schedule a backup?

To schedule a backup, login to your IDrive account and click the 'Scheduler' tab.

You can schedule your backup start time. Select your desired day(s) of backup in a week or schedule it on a daily basis.




It also has the following options:

  1. Backup set name: Select the backup set you need to schedule ('DefaultBackupSet/LocalBackupset')
  2. Backup start time: Set the time at which your scheduled backup should start.
  3. Daily Schedule: Select this option to run your backup jobs daily.
  4. Week-Day(s): Select the days of the week on which you wish to run your backup jobs.
  5. Start the backup immediately: Select this option to run a backup job immediately.
  6. Hourly Schedule: Select this option to configure hourly backup operations.
  7. Cut-Off time: Set the time at which your scheduled backup should stop.
  8. Email notification: Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
  9. Notify me on desktop: Receive notifications on the desktop regarding the status of scheduled backup job.
  10. Start the missed scheduled backup when the computer is turned on: Select this option to resume a missed scheduled backup job due to the computer being turned off.

Is there a way to receive an alert in case my scheduled backup fails?

Yes. Click on 'Preferences' > 'General' tab from the IDrive tray. Select the 'Alert me if the scheduled backup fails for 7 days' check box to receive a desktop alert in case your backup has not taken place. By default, it is set to seven days.


How do I manage my scheduled backup jobs?

You can manage your scheduled backup jobs by clicking 'Scheduler' > 'Manage all the Scheduled jobs' option from the IDrive tray menu.



You can change the frequency and options pertaining to a specific backup set for an account.


Edit the backup jobs in the following ways:

  1. Highlight any entry.
  2. Edit the time, day and other options.

Delete a scheduled backup entry in the following ways:

  1. Highlight any entry.
  2. Right click and select the 'Delete' button.

Stop the scheduled backup in the following ways:

  1. Highlight any entry where the status is 'In Progress'.
  2. Right click and select the 'Stop' icon.
  3. Go to 'Status' screen on the IDrive Tray menu and click the 'Stop Transfer' icon.



Does IDrive perform scheduled backups in 'Standby' mode?

No. This is because the remote access connections are disconnected without any prompting to disconnect manually before the computer goes into the 'Standby' mode. This applies to any remote access connection including connections to Internet service providers (ISPs) and private networks. This behavior is by design of Windows, by default.

Can I view the status of my scheduled backups?

Yes, you can view the status of your scheduled backups using the IDrive 'Status' option that is active in your system tray once you install IDrive.

You can also view the status of the scheduled jobs. Click the 'View Logs' button to see the recent session-wise log files.

Is it possible to view all the scheduled backup jobs of all my IDrive accounts on my computer using IDrive?

Yes. For this, right-click the IDrive tray icon and select 'Scheduler' > 'Manage all the Scheduled jobs'. In the window that is displayed, you can view the list of scheduled backup jobs of all IDrive accounts on the local computer.

What is incremental backup?

IDrive transfers only the modified portions of your files after full initial backup, which optimizes your bandwidth usage and ensures that backups are quick. Incremental backup is a default feature.

How do I change the default backup location?

IDrive by default creates a unique folder with the name of the computer to backup data to your IDrive account.

To change the default backup location,

  1. Right click on IDrive Tray.
  2. Select Preferences > General.
  3. Under Backup location, you can enter a folder name of your choice.


Alternatively, you can change the default backup folder by clicking the icon from the Backup tab.

If I am backing up data from multiple computers, do I need to change the backup location?

No, you do not have to change the backup location as IDrive by default creates a unique folder with the computer name, to prevent data overlap if you are backing up data from multiple computers.

However, if the computer names are same, we recommend you to use the Backup location feature to change the default backup location, to prevent data overlap.

How can I exclude certain files/folders from being backed up?

There are multiple ways by which you can exclude files / folders from being backed up.

Exclude files/folders in the following ways:
Via Main Window

Select a file/folder under 'My Local', right click and choose 'Exclude this item from backup'.




You can view the excluded files/folders from the 'Contents of my Backup Set' pane. To do this, right click on any file/folder and click on 'List excluded items'. The 'Excluded files/folders list' window is displayed. Right click to remove files/folders from exclusion.

Via Preferences Screen

Exclude files / folders based on full path name

For this, click on your name at the top and select 'Preferences'; choose the 'Exclude' tab.

  1. Right-click anywhere on the 'Files / Folders with full path names' list box and click the desired option from the sub-menu.


Note : Folder and files excluded by default by the application cannot be removed from the list.




Exclude files / folders based on partial name

  1. Right-click anywhere on the 'Files / folder with partial names' box and click the desired option from the sub-menu.
  2. In the dialog box that is displayed, enter the partial name of the folder / file that you want to exclude from backup and enter.


The selected folders / files visible on the 'Exclude files / folders' pane and will not be considered for backup.

Note: To backup an item which is on the exclude list, right-click the corresponding list box and click 'Delete' from the sub-menu.

What is the Bandwidth Throttle?

The Bandwidth Throttle lets you set the Internet bandwidth to be used by the IDrive application for backups. By default, the bandwidth throttle value is set at 100%.

You can set Auto Pause option, which makes intelligent guesses on bandwidth throttle during backup operation to enable optimum desktop experience with the following options:

PC in use: This option lets you set the bandwidth to be used by IDrive for backups, when it is in use. By default, it is set to 25%. This allows other applications to run without hindrance.

PC not in use:
This option lets you set the bandwidth to be used by IDrive for backups when it is not in use. By default, it is set to 100%.




What is Bandwidth Test feature?

Using 'Bandwidth Test' feature, you can find out the upload / download speed and an approximate time that it will take to backup / restore 1 GB of data to your IDrive account. To perform the test, click on your username at the top and go to 'Bandwidth Test' > 'Download' or 'Upload'.


remote backup drive


Can I backup Mapped / USB / External drives?

Yes, you can backup Mapped / USB / External Drives. The contents to be backed up must be a part of the Backup set and available at the time of backup.

 

Will IDrive backup my data even if the computer is logged off?

Yes. IDrive will perform scheduled backup of your data even if your computer is logged off. This feature is even applicable for mapped drives.

Can I backup my open / locked files?

IDrive application is capable of backing up open files for supported platforms including Windows XP, Windows 2003 server, 2008 server and 2012 server, Windows Vista, Windows 7 and Windows 8 is enabled by default.

Thus, even if your Microsoft Outlook application is open, the IDrive application does a reliable backup of associated data. Similarly, your Quickbooks / Quicken and other possible open files are backed up as well.



Note: The Open file Backup feature does not support backup of open files in the mapped/network drives.

I am unable to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates that the file may be in use. Why?

For Windows XP, Windows 2003 server, Windows Vista, Windows 7 and Windows 8 machines, the above issue should not arise.

However, for other Windows OS, the IDrive agent might lock your Outlook email client to perform a successful backup. To resolve the issue, close your MS Outlook email client before initiating the operation.

 

Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Yes. The scheduled backup will commence as soon as you restart the computer even if it is after the scheduled time. However, this is applicable only if you have selected the 'Start the missed scheduled backup when the computer is turned on' option from the 'Scheduler' screen.

In case you have not selected the option, then the scheduled backup will commence only if you restart the computer within 30 minutes of the scheduled time.

If you restart the computer after 30 minutes of the scheduled time, the scheduled backup will commence at the next frequency (as per the date and time that was set earlier).

How do I delete data from my Backup set?

You can delete data from the Backup set in the following ways:

  • Right-click the file/folder/drive under the 'Contents of my Backup Set' list and choose the 'Delete all items' or 'Delete selected item(s)' from the menu.
  • Select the file/folder/drive under the 'Contents of my Backup Set' list and press the 'Delete' key on your computer keyboard.

How do I add items to the IDrive Backup set from Windows Explorer?

To add a file/folder to your Backup set using Windows Explorer, select the desired file/folder, right-click and choose 'IDrive' > 'Add to Backup Set' from the menu.




Do I need to restart my computer after installing IDrive?

There is no need to restart your computer after IDrive has been installed.

Can IDrive work with virtual machines?

Yes, IDrive works with virtual machines. For this, install the application on virtual machines and perform the backup as usual.





Sync Related Questions

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I sync files using my IDrive account?

To sync files from your IDrive account, you need to activate sync on your computer.

  1. Login to IDrive account with your username and password.
  2. Click the 'Sync' tab.
  3. Click the 'Activate Sync' button. A dialog box appears displaying the Sync folder location.


  4. Click the 'Change Folder' button to modify the folder location, else click the 'Proceed' button. The IDrive Sync folder is created.
  5. Drag and drop files to the IDrive Sync folder from your computer. Files added to the IDrive Sync folder will be synced to all your linked devices.

How do I know where my Sync folder is located? Can I change its default location?

Login to IDrive desktop app and click the 'Sync' tab. You can find your IDrive Sync folder's location under 'My Sync folder'. Click 'Modify' to change its default location.



Alternatively, you can also right-click the IDrive Tray icon on the system tray and select 'Sync' > 'My Sync folder'.

What are the blue and green icons over my files in my Sync folder?

The blue icon refers to files that are still syncing. Whereas, the green icons indicates files that have already been synced.

How do I know the status of file sync?

  1. Login to your IDrive account with your username and password.
  2. Mouse hover the IDrive Tray icon on the system tray. A tooltip appears displaying number of files to be synced, the percentage completed, and the speed of the transfer.

Alternatively, you can also right-click 'IDrive Tray' icon > 'Status' to see the sync status within the menu. When syncing is complete, a brief notification is displayed on your screen.

Note: The first line in the tooltip displays the IDrive files status followed by the status of the Sync in progress.

How do I pause Sync when it is in progress and resume it?

  1. Login to your IDrive account with your username and password.
  2. Right-click the IDrive Tray icon on the system tray.
  3. Click 'Sync' > 'Pause' / 'Resume' from the available options.

How much data can I sync to my Sync folder?

Your IDrive Sync folder's storage space is the same as the IDrive plan that you choose. The size is independent of the IDrive account storage. Hence, as long as there is enough space in your IDrive Sync folder, you can continue syncing data to it, even if your IDrive account space gets used up. For example, if you sign up for a 1 TB Personal plan, you get additional 1 TB space for your IDrive Sync folder.

Can I check the recently modified files in my Sync folder?

  1. Login to your IDrive account with your username and password.
  2. Right-click the IDrive Tray icon on the system tray.
  3. Click 'Sync' > 'Recently modified files' from the available options.

What is Selective Sync and how is it useful?

Selective Sync is a feature that allows you to select only the folders you want to sync to your computer. It gives you the control to ensure that you have only the files you need on a particular computer. It is helpful if you want to save space on your computers with limited hard disk space.


How do I select the folders that I do not want to sync to my computer?

By default all the folder will be selected for sync. If you wish to avoid syncing particular folders,

  1. Log into your IDrive application and on the navigation pane, select the 'Sync' tab.
  2. Click 'Selective Sync'. A window appears with the list of all the folders in your Sync storage.
  3. Clear the check box of the folders that you do not want to sync to your computer. Accordingly, the folders will be removed from the Sync folder on your computer.

Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?

The folder name that you have created is same as the folder name that already exists in your sync storage, but you have opted not to Sync this folder using 'Selective Sync' feature. Due to this the folder will appear with a gray circle and a minus sign, indicating that it cannot be synced.

If you wish to sync this folder, either rename the folder or from the IDrive desktop application, go to 'Selective Sync' and select the particular folder for sync. The original folder will keep its name, while the newer one will be suffixed with '(Selective Sync Conflict)'.


How do I share a file?

  1. Login to your IDrive account with your username and password.
  2. Right-click the IDrive Tray icon on the system tray.
  3. Click 'Sync' > 'My Sync folder' from the available options.
  4. Right-click the file you wish to share and choose 'IDrive' > 'Share This file/folder'. You will be directed to IDrive web account to share your files.


Note:

  • The shared files will no longer be accessible by your friends, once you delete them or move them to another location.
  • The sharing option is available only for IDrive accounts with default encryption.

Can I retrieve previous versions of my synced file?

Yes. The Sync folder maintains up to 10 previous versions of all the files.

Steps to restore previous versions of a file:

  1. Login to your IDrive account with your username and password.
  2. Right-click the IDrive Tray icon on the system tray.
  3. Click 'Sync' > 'My Sync folder' from the available options.
  4. Right-click a file and choose 'IDrive' > 'Versions'. All available file versions will be displayed. Download the desired file by clicking .

Will my files still sync if my computer is turned off?

IDrive will not be able to sync or access your data from computers or other devices unless they are turned on and connected to the Internet. If a computer is turned off when a file is updated from another device, IDrive will update that file, once the computer is on and connected to the Internet.

What happens when I run out of space in my Sync folder?

Upgrade your IDrive account to a higher plan once you run out of space in your IDrive Sync folder. In order to make room for new files, you may even remove the old data that you no longer need.

How can I disable sync?

Once you disable Sync, the files on your computer will not be in sync with other linked devices.

To disable sync on your computer,

  1. Login to your IDrive account with your username and password.
  2. Right-click the IDrive Tray icon on the system tray.
  3. Click 'Sync' > 'Disable Sync'.



Can I use IDrive's sync feature to synchronize my Outlook data files or QuickBooks files?

Currently, IDrive cannot sync Outlook (.pst /.ost) or QuickBooks (.qbw) files as these files are continuously being accessed, when Outlook or QuickBooks applications are open. However, you can include these files in the backup set of the desktop application and then back them up to your account.

Restore Related Questions

How do I restore my backed up data in case my system crashes (or to a new computer)?

To restore data backed up to your IDrive account to the local machine, follow the steps below:

  1. Download and install the IDrive application.
  2. Login with your Username and Password. If you had set a private encryption key while logging into the application for the first time, then provide the same.
  3. From the 'Restore' tab, select 'Online Account / Local Device' .
  4. Select the file(s) / folder(s) to restore and choose the desired 'Restore location'.
  5. Click Restore Now.

How is 'Restore to original location' different from usual file restore?

The usual file restore lets you download files to a location, selected by you; whereas restoring files to original location downloads the selected files, keeping their folder structure intact. This means each file is restored to a similar location on your computer, as it appears in your cloud backup or local backup.

For example: if you choose to restore the file '/John-PC/D/Examples/ABC.txt' to its original location, the 'ABC.txt' file will be downloaded to a folder called 'Examples' in the 'D' drive of your computer.

To restore files to their original location, go to the Restore tab, select the 'Restore to original location' check box and on the pop-up that appears, click 'Restore'. Subsequently, to revert to file restore to a location selected by you, clear the check box, set your preferred 'Restore location', and click 'Restore Now'.

Note: Restoring to original location overwrites the existing files with the latest file version available in your cloud backup or local backup.



Can I use drag-and-drop to restore files from the IDrive application?

Yes. From the 'Restore' tab, select Online Account / Local Device. Drag the file or folder you wish to restore and drop it to the desired location on your computer.

What is Versioning? Does it impact the available quota (storage space in my account)?

IDrive retains previous versions of all files backed up to your account. Currently, you can restore 10 previous file versions to any location on your local computer.

The additional storage for the previous versions has no impact on your account's quota, as your storage is calculated only for the most current version.

How do I view the versions of a file stored in my account?

To view the versions of a file stored in your account, go to 'Restore' tab, right-click the required file and select the 'View previous versions' option from the list. You can also search your desired file version.


How do I restore the latest version of a file?

Select the 'Restore' tab and select Online Account / Local Device from the 'Select files/folders for restore' drop-down menu.

The latest files that are backed up are listed there.

To restore the latest version, select the desired file(s) / folder (s), select the destination to which you want to restore your data and click Restore Now. You can also search your desired file(s) / folder(s) and restore them back to your local system.

Does IDrive support folder-wise restore of files with earlier versions?

Yes, to restore a folder with earlier versions of files, you can right click on the required folder and choose 'Restore Versions' menu, under which you have the following menu options:

  • Most Recent - Use this option to restore all the latest versions of files in the folder.
    Example: If a folder has 5 files, all the 5 files will be restored in its latest versions available.
  • 2nd Most Recent - Use this option to restore files prior to the last backed up version.
    Example: If a file in the folder has 3 different versions, this feature will restore only the version prior to the last backed up, i.e., file version 2.
  • 3rd Most Recent - Use this option to restore third last version of a file in a folder.
    Example: If a file in the folder has 3 different versions, this feature will only restore file version 1.
  • More - Provides an option to restore from fourth to tenth most recent version of files in a folder.

How do I delete data from my account?

From the 'Restore' tab select Online Account / Local Device. The latest files that are backed up are listed there.

Select the desired file(s) / folder(s) to delete and click the Delete icon.

I have backed up data on multiple computers. How do I restore?

To restore data backed up to multiple computers:

  1. Login to your IDrive account with your Username and Password.
  2. From the 'Restore' tab, select Online Account / Local Device.
  3. Select the computer(s) name that you wish to restore. A list of file(s) / folder(s) backed up from the computer is displayed.
  4. Select the file(s) / folder(s) which you wish to retrieve.
  5. Choose your desired destination on the local computer and click Restore Now.

How do I restore my backed up data from the IDrive Wi-Fi device?

To restore your file(s)/folder(s),

  1. Login to the IDrive application with your Username and Password.
  2. Connect to the IDrive Wi-Fi device.
  3. Click the ‘Restore’ tab.
  4. From the 'Select Files/Folders for restore' drop-down menu, select IDrive Wi-Fi device.
  5. Select files you want to restore and click ‘Restore Now’.


Cleanup

What is Archive Cleanup?

The Archive Cleanup feature permanently deletes data from your account, by matching them to the data in your current backup set. It is useful as it deletes data from your account that no longer exists on your computer.

To use Archive Cleanup,

  1. Click Archive Cleanup, under the Backup tab.


  2. Click on Cleanup Now button. IDrive will generate a list of items to be deleted from your account.


  3. Click Delete, to remove data from your account.


Note:

  • Archive Cleanup permanently deletes data which no longer exists on your computer to free up space in your account.
  • Archive Cleanup has controls to avoid inadvertent data deletion. It by default considers up to 25% of files for deletion. You can also regulate the percentage according to your preference. The percentage mention refers to files considered for deletion in your account as a percentage of total number of files. The purpose of this percentage based control is to avoid large-scale deletion of files in your account due to some unforeseen event on your computer.

What is Periodic Cleanup?

You can set up automated cleanup periodically by enabling Periodic Cleanup.

Periodic Cleanup gives you more control by allowing you to set the frequency as well as the percentage of files to be considered. The frequency can be set to anything between 10 and 30 days; percentage to anything between 5% and 25%.

To enable Periodic Cleanup,

  1. Click Archive Cleanup on the tool bar under the Backup tab.
  2. Select Periodic Cleanup by using the check box.
  3. Set the number of days and percentage of data to be considered for cleanup.



Note:
  • Periodic Cleanup may result in automatic deletion of data from your IDrive account; use/set this option carefully.
  • The percentage mention refers to files considered for deletion in your account as a percentage of total number of files. The purpose of this percentage based control is to avoid large deletion of files in your account due to some unforeseen event on your computer.


General

Does IDrive remove my account files when they are deleted from my computer?

No, your files will remain in your IDrive account forever, once they are backed up.

This means even if you accidentally delete files from your computer, they are not removed from IDrive servers; unless you delete them manually, or through the automated Archive Cleanup process.

I deleted files from my IDrive account. Is it possible to restore the files/folders that are deleted accidentally?

The files / folders that are deleted from your IDrive account are moved to Trash. These files / folders will be automatically deleted after a 30 day period. You can either move your files / folders to the original location in your IDrive account or restore them to your local computer.


To restore/move your files from Trash, follow these steps:

  1. Click on the 'Trash' icon. The files / folders available in Trash are listed with the latest version.
  2. Select the check box to restore / move the desired files / folders.
  3. Click to move the files / folders to the original location in your IDrive account OR click to restore your files / folders to the desired location in your local computer.


Note: You can also delete a file / folder permanently from Trash, if it is no longer required.

I want to restore the previous version of a file from Trash. Is it possible?

Yes. To restore previous version of a file, right-click on the desired file and select the 'View previous versions' option. Select the required file version and click 'Restore'.

If I keep on performing backups, will I use up my quota quickly?

IDrive does incremental backup (only the modified portion of your files/folders are sent to the IDrive servers). Your quota depends on the most recent file/folder copy backed up to your online account. The previous 10 versions of files are stored free.

I received a quota overuse email. What should I do?

You may opt to upgrade your account to accommodate the extra storage or remove some data from your account to bring it in line with your current quota.

To upgrade your account, login to your IDrive account with your Username and Password via the browser. Click 'Upgrade' to purchase more storage. Alternately, select the files / folders that you want to delete from the 'Restore' tab via your desktop client and click the 'Delete' icon.

Can I halt my backups at a particular time?

Yes. To enable this option go to 'Scheduler' tab > select 'Backup set name' (Default Backupset / LocalBackupset) > set your desired 'Cut-off Time' and select the check box. The backup is resumed at the next scheduled time from the point it was stopped.

Does IDrive support backup and restore of files larger than 2 GB?

Yes. IDrive has been tested to transfer files both ways for files of size upto 10 GB.

How do I view my Backup/Restore activities via the application?

Clicking on the View Logs button on the top-right corner of the IDrive main window, allows you to view all the backup/restore activities in your account.


 

Can I share file(s) / folder(s) directly from IDrive?

Yes, you can share files / folders stored on your IDrive account with friends and associates for collaborative access.

To share file(s) / folder(s),

  1. From the 'Restore' tab, select Online Account / Local Device.
  2. Select the file(s) / folder(s) and click the Share icon.


  1. You will be re-directed to your web account, from where you can set the share parameters.


  1. You can share your files and folders via email, Facebook and Twitter.
  2. You can password protect and write-enable your shared file(s) / folder(s).
  3. Click Send email to send an email with the share link to your associates.

Note: Share feature is limited to IDrive accounts with default encryption key.

I need a walkthrough of the IDrive desktop application interface.

The IDrive desktop application interface can be split into three sections - application header, navigation pane, and main window.



Application header

The application header comprises the search, account quota information, Upgrade button, Archive Cleanup, and your Username linked to access—Online Help, Preferences, Send Error Report, Bandwidth Test, and Account Settings.


Navigation pane

The navigation pane comprises four functional tabs:

  • Backup - View and select file(s) and folder(s) to back up to your IDrive account.
  • Restore – Displays all backed up file(s) and folder(s), allowing you to restore, share, search file(s) / folder(s).
  • Scheduler - Schedule your backups.
  • Local Backup - View and select file(s) and folder(s) to back up to your Local Drive.

Main Window

The main window displays contents related to the functional tab, selected on the navigation pane.


How should I avoid backing up a file? Should I simply clear the corresponding check boxes in the main window, or should I right-click the file or the folder and click the 'Exclude this item from backup' option? What's the difference?

To stop a file from being backed up, you can either clear the corresponding check box in the main window, or right-click the file and 'Exclude this item from backup' option.

The former method of exclusion changes your backup set contents, while the latter method of exclusion keeps the contents of your backup set unchanged.

For Instance, to backup complete C drive (having 15 subfolders and 40 files) except for 4 subfolders, select the C drive for backup and then exclude the 4 subfolders.

If you exclude the subfolders by clearing their check boxes, then your backup set will list out every item in C drive except for those 4 subfolders, whereas if you use 'Exclude' option then your Backup set displays only 'C:\'.

I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my backup set, presuming that the backed up data wouldn't be affected?

After you have backed up files that you will not update, you can remove them from your Backup set. All files, once backed up, remains unaffected in your IDrive account even if you remove their reference from your backup set.

In my backed up files, I see a numbers of files called 'desktop.ini'. Do I actually need these?

The 'desktop.ini' file is a hidden file used to customize the settings of the Windows folders that contain the file.

If you wish to avoid backing up these files, click on username at top-right corner of the application. Click Preferences > Exclude, and then use the 'Files / Folders with partial names' option. Alternatively, click on IDrive tray icon and choose Preferences option.

I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?

Yes. The absence of the CD/DVD, referenced in your backup set, will not hinder your regular backup activity. However, files from CD/DVD shall not be backed up.

What are the options available in IDrive Tray?

On installation IDrive creates an IDrive Tray icon on your system tray.

Right-clicking the IDrive Tray icon provides access to the following options:



Menu Options

  • Upgrade Storage: You can upgrade your account to a higher plan.
  • Get Additional Free Space: Provides you with options to add to your account's free space.
  • Start IDrive: Start the IDrive desktop application.
  • Access files from Web: Login to your IDrive web account.
  • Check for Latest Version: This option gives you updates of the latest version of IDrive application.
  • Preferences: Change application settings and preferences.
  • Status: Displays the latest status of all schedule backup operations.
  • Scheduler: Manage your backup operations from the IDrive Tray.
    • Manage all the scheduled jobs: Manage your scheduled backup jobs and view the scheduled backup job details.
    • Show progress: You can view the progress of the scheduled backup job.
    • Pause the scheduled backup: You can pause your scheduled backup.
    • Stop the scheduled backup: You can stop your scheduled backup.
    • Disable all the scheduled jobs: You can disable/enable all scheduled backup jobs.
    • Continuous Data Protection: Enable/disable continuous data protection in your IDrive account.
    • Remote Manage: You can manage your backup set and its schedule via any browser.
    • Sync: Access Sync options.
      • My Sync folder: Open the Sync folder.
      • Pause/Resume: You can pause/resume a sync operation.
      • Recently modified files: Take a look at the files that have been recently modified.
      • Disable Sync: You can disable data synchronization.
    • View Logs: Check the activity log reports of your operations.
    • Send Error Report: Contact IDrive support team for queries, suggestions or feedback.
    • Online Help: Provides all information on the IDrive application.
    • Quit IDrive Tray: Closes IDrive Tray.

How do I uninstall the IDrive app from my computer?

To uninstall the app using Windows:

  1. Go to your start menu and select Settings > Control Panel
  2. In 'Control Panel', depending on the version of Windows you are using, select either 'Add/Remove Programs' or 'Programs and Features'
  3. From the list of programs, right-click on 'IDrive' and select 'Uninstall/Change'
  4. The application will then be removed, but the data present in your IDrive folder will remain on the computer. To delete this, right-click the IDrive shortcut item and select 'Open folder location'. Then right-click the IDrive folder and delete it.