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Online Backup

How do I backup my device contents?
How do I backup contacts from my device?
How do I backup photos/videos from my device?
How do I backup calendar events from my device?
What is Background Upload?
How does 'Auto Camera Upload' work?
I started backing up my photos few hours back. Why isn't it backed up yet?
A​re mobile backups incremental?
Can I login to the IDrive desktop and web application with my Facebook or Google enabled accounts?

Sync

What is sync and how does it work?
How do I enable sync from my mobile?
How do I sync files from my mobile?
How do I download synced files?
How do I restore an earlier version of a synced file?
How do I unlink a device from my account?

View and Access

What are the file/folder operations that I can perform through my device? *
Can I access my IDrive account on my mobile?
Can I access my mobile backup data through web?
How do I view the files/folders shared with me?
What is 'Timeline'?
What operations can I perform on the photos/videos using Timeline?
Can I edit backed up files on my mobile?
How do I search files in IDrive account from my mobile?
What is Offline View and how do I add files to Offline View?

Share

How do I share my contacts?
How do I share my photos/videos?
Where are my shared files located?

Restore

How do I restore any device contents?
How do I restore photos/videos to my device?
How can I restore calendar events to my device?
How do I restore contacts to my device?
How do I restore health data to my device?

Managing Files and Folders

How do I create a new folder?
How do I rename a file? *
How can I cancel an upload while it is in progress?
How do I delete files?

People *

How does the facial recognition feature work in IDrive?
What operations can I perform via ‘People’?
Can I use the same name for two different faces?
I have uploaded some photos but am not able to find them in the People section. Why is that?
Which file formats are supported for facial recognition in IDrive?
What will happen to the already existing photos in my IDrive account?

How do I backup my device contents?

For the first time when you log in to the IDrive app, the 'Backup' screen appears. You can backup all your device contacts, calendar events, photos, and videos, to your IDrive account by tapping on 'Backup Now'.

You can also customize your selection of items considered for backup and then tap 'Backup Now'.


How do I backup contacts from my device?

To backup contacts from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Select 'Contacts' and then tap 'Backup Now'.

All backed up contacts are available in 'My iPhone/iPad Backup' folder.

How do I backup photos/videos from my device?

To backup photos/videos from your device,

  1. On the IDrive app home screen, tap 'Backup'.
  2. Select 'Photos' or 'Videos' for backup, and then tap 'Backup Now'.

To backup specific photos/videos,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap the 'Photos'/'Videos' folder.
  3. Select photos/videos you wish to backup.
  4. Tap 'Done' and then tap 'Backup Now'.

All backed up photos/videos are available in 'My iPhone/iPad Backup' folder.

How do I backup calendar events from my device?

To backup calendar events from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Select 'Calendar' and then tap 'Backup Now'.

To backup specific calendar events,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Select 'Calendar', choose the 'Start Date' and 'End Date'.
  3. Tap 'Done' and then tap 'Backup Now'.

All backed up calendar events are available in 'My iPhone/iPad Backup' folder.

What is Background Upload?

The Background Upload option lets you continue your uploads in the background and perform other activities without having to continuously monitor the upload process. Background upload in iOS will stop within few minutes after the application is closed; however, the application resumes the upload process whenever the IDrive app detects a change in device location. This is designed to let your camera uploads work more efficiently.

You can enable the 'Background Upload' option from the 'Settings' tab. Select 'Allow'/'Always Allow' option in the confirmation popup, while enabling background upload to continue uploads in the background.

Note: The app will ask for permission to access your photos as Apple privacy settings for photos and location services are different. In both cases the app will not be able to upload photos and videos to your account, unless permitted.

When the Background Upload option is enabled, you'll see the location services arrow appear at the top of the screen.

This icon indicates that an app (such as a mapping app) is using your iPhone's GPS system to keep track of your precise location. It also consumes a lot of battery in the process. However, IDrive's background upload feature uses a low-power version of Apple's location services.

How does 'Auto Camera Upload' work?

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device Camera Roll to IDrive account. Additionally, all live captures are also automatically backed up.

On your first login, the 'Auto Camera Upload' option is set to OFF.

To enable it,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Auto Camera Upload' to enable.

All the photos and videos automatically backed up are stored in 'My iPhone'/'iPad Backup' > 'Photos'/'Videos' > 'Camera Roll' folder in your IDrive account.

I started backing up my photos few hours back. Why isn't it backed up yet?

If you have a large number of files to be backed up, make sure you keep the application open till the backup is complete. If you close the app, upload may pause.

To complete backup without interruption, we recommend you to connect your device to a charger and leave the application open.

A​re mobile backups incremental?

Photos, videos, contacts and calendar events are uploaded incrementally. This means that after initial backup, following backups will upload only newly added or modified files.

Can I login to the IDrive desktop and web application with my Facebook or Google enabled accounts?

The IDrive mobile application allows you to create an account using your Facebook or Google accounts. However, in case you want to use the same account for logging in to IDrive desktop or web application, you need to set the password using the ‘Forgot password’ option. This is because IDrive only stores your Facebook or Google email address and not the password. Hence by using the ‘Forgot password’ option, you can create a password for your IDrive account (if you already don’t have one).

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I enable sync from my mobile?

To enable sync from your mobile,

  1. On the IDrive app home screen, tap .
  2. Go to 'Sync', and tap 'Enable Sync'.

How do I sync files from my mobile?

You need to enable Sync to be able to sync files from your mobile.

To sync files from your mobile,

  1. On the IDrive app home screen, tap and then tap 'Sync'.
  2. Tap 'Upload'.
  3. Select ‘Upload Photos / Videos’ and choose photos or videos to upload.
  4. Tap 'Upload'.

Alternatively, you can ‘Browse’ and choose photos or videos to upload.

Note:

  • File upload will start automatically, if you select the 'Capture and Upload' option.
  • Currently, you can only sync photos and videos from iOS device.

How do I download synced files?

To download synced files,

  1. On the IDrive app home screen, tap and then tap 'Sync'.
  2. Tap corresponding to file/folder to download.

To download multiple files/folders,

  1. On the IDrive app home screen, tap and then tap 'Sync'.
  2. Tap and then select 'Edit/Share'.
  3. Select the files/folders and tap 'Restore'.

Note: Only files compatible to your iOS device will be restored.

How do I restore an earlier version of a synced file?

To restore an earlier version of a synced file,

  1. On the IDrive app home screen, tap and then tap 'Sync'.
  2. Browse and open the file.
  3. Tap ; the 'Versions' screen is displayed.
  4. Select the desired version and tap 'Done'.

How do I unlink a device from my account?

Unlinking a device, logs you out of the IDrive application on the particular device.

To unlink a device,

  1. On the IDrive app home screen, tap and then tap 'Settings'.
  2. Tap 'Manage Devices'.
  3. Tap corresponding to the device you want to unlink.

Alternatively, simply log out of the IDrive app to unlink your iOS device.

What are the file/folder operations that I can perform through my device? *

You can perform all file/folder operations like cut, copy, rename, delete and create a new folder through your mobile device.

Read Note

Can I access my IDrive account on my mobile?

Yes, you can access your IDrive account on your mobile.

To access,

  1. Download and install the IDrive app on your mobile.
  2. Log in to the application using your IDrive credentials. If you do not have an IDrive account, sign up for a new account.

Note: In case, you have a private encryption key set for your IDrive account, you must enter your private key to access your account.

You can browse, search and access all the files/folders in your IDrive account.


Can I access my mobile backup data through web?

Yes, you can access your mobile backup data through the web by logging to your IDrive account via any web browser. Select the folder with your phone name, and access Calendar, Contacts, Photos and Videos backed up to your IDrive account.


How do I view the files/folders shared with me?

To view shared files and folders, open the link shared with you using the IDrive app. The shared files and folders appear in the 'Shared With Me' tab of the app.

Note: You can also view the shared files/folders using a web browser.

What is 'Timeline'?

The Timeline displays all the photos and videos backed up from multiple mobile devices, sorted by date and location. Using Timeline, you can share, download, and delete your photos/videos, backed up with IDrive.

To view a list of your photos and videos, on the IDrive app home screen tap 'Timeline'.


What operations can I perform on the photos/videos using Timeline?

Using Timeline, you can share, download, and delete your mobile photos/videos, backed up with IDrive.

To share,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Select the required media files and tap .
  4. Tap 'Share', enter the email addresses and tap 'Send'.

To restore,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Tap , select the required media files and tap 'Restore' to download the files to your device.

To delete,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Select a photo and then tap .
  4. You will be prompted with a message. Tap 'Delete'.

Can I edit backed up files on my mobile?

No, you cannot edit your IDrive account files on your mobile. However, you can view them.

How do I search files in the IDrive account from my mobile?

To search files,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Enter the complete or part of the file name in the search bar.
  3. Tap 'Search'.

What is Offline View and how do I add files to Offline View?

Offline View allows you to view your files even when there is no Internet connectivity.

To add files to Offline View,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap and select 'Edit/Share'.
  4. Select the files/folders and tap 'More'.
  5. Tap 'Add to Offline'.

How do I share my contacts?

To share your contacts,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap the 'Contacts' folder and tap .
  4. Select contacts and tap 'Share'.
  5. On the share screen, enter email address of the recipient and tap ‘Send’.

Note: The Share option is available only for IDrive accounts with default encryption.

How do I share my photos/videos?

To share your photos/videos,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap the 'Photos'/'Videos' folder.
  4. Tap , and then select 'Edit/Share'.
  5. Select the photos/videos and tap 'Share'.
  6. On the share screen, enter email address of the recipient with message if any and tap 'Send'.

Note: The Share option is available only for IDrive accounts with default encryption.

Where are my shared files located?

IDrive provides a centralized location for all your shared files. You can view the files that you've shared with others and the files shared with you by other IDrive users. The shared files pinned to your IDrive account does not impact your account’s quota.

To view the shared files,

  1. On the IDrive app home screen, tap > 'Manage Sharing'.
  2. Tap 'Shared by me' or 'Shared with me' to view the shared files.

How do I restore any device contents?

To restore device contents,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Tap corresponding to the folder you wish to restore, and then tap ‘Restore’.

Note: Only files compatible to your iOS device will be restored.

How do I restore photos/videos to my device?

To restore photos/videos to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap corresponding to the 'Photos'/'Videos' folder and tap ‘Restore’ to restore all your photos/videos.

To restore specific photos/videos,

  1. Tap the 'Photos'/'Videos' folder and then tap .
  2. Tap the 'Edit/Share' button.
  3. Select the photos/videos to restore, and then tap 'Restore'.

How can I restore calendar events to my device?

To restore calendar events to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other mobile device folder.
  3. Tap corresponding to the 'Calendar' folder and tap 'Restore' to restore all your calendar events.

To restore specific calendar events,

  1. Tap 'Calendar' folder.
  2. Tap .
  3. Select the calendar events to restore, and then tap 'Restore'.

How do I restore contacts to my device?

To restore contacts to your device,

You can restore your device contacts from your IDrive account.

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' folder or any other mobile device folder.
  3. Tap corresponding to 'Contacts' folder and select ‘Restore’ to restore all your contacts.

To restore specific contacts,

  1. Tap 'Contacts' folder.
  2. Tap .
  3. Select the contacts to restore, and then tap 'Restore'.
  4. Select 'Simply Restore to Address Book' or 'Delete Address Book & Restore'.

Note: To restore earlier versions of your contacts from your device, tap 'Contacts' > 'Version' and choose the desired version.

How do I restore health data to my device?

To restore health data to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other mobile device folder.
  3. Tap corresponding to the 'Health' folder and select 'Restore' to restore all your health data.

How do I create a new folder?

To create a new folder,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Tap 'My iPhone/iPad Backup'.
  3. Enter a name for the new folder and tap 'Create'.

How do I rename a file? *

To rename a file,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other mobile device folder.
  3. Tap and select 'Edit/Share'.
  4. Tap next to the file and change the name of the file.
  5. Tap 'Done'.

Read Note

Note: Default folders and device names cannot be renamed.

How can I cancel an upload while it is in progress?

To cancel an ongoing upload,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Go to the file/folder being uploaded.
  3. Tap next to the file or folder name, to cancel the upload.

How do I delete files?

To delete a particular device and its contents,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other mobile device folder.
  3. Tap and select 'Edit/Share'.
  4. Select the folder you want to delete and tap 'More'.
  5. Select 'Delete'.

To delete a particular file,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Navigate to the folder which contains the file to be deleted.
  4. Tap and select 'Edit/Share'.
  5. Select the file you want to delete and tap 'More'.
  6. Select 'Delete'.

Note: Default folders cannot be deleted.

How does the facial recognition feature work in IDrive?

IDrive uses facial recognition to identify faces from your backed up photos and uses each faceprint to group your photos. The 'People' section in the app provides a thumbnail view of all the face groups created. You can tap a thumbnail to view all the photos linked to that faceprint.



What operations can I perform via 'People'?

You can add names for faces, easily search and share photos from the 'People' section in the IDrive app.

To add a name,

  1. On the IDrive app home screen, tap 'People'.
  2. Tap the thumbnail you want to add a name to, and tap 'Add name'.
  3. Enter a name and tap 'Done'.

To edit names, tap corresponding to the name, enter a new name and tap 'Done'. To remove a name, tap the name, clear the field and and tap 'Done'.

To search for photos of a particular person, enter the name of the individual in the search field or tap the respective thumbnail. When you search with two names, photos that include the two faces will appear in the results.

Note: You can enter only two names at a time, separated by comma.

To share photos,

  1. Tap the photo you want to share, tap and tap ‘Share’.
  2. Enter the email address of the recipient(s).
  3. Enter the message and tap ‘Send’ to share the photo with your associates.

To delete photos,

  1. Tap the photo you want to delete and tap .
  2. Tap 'Delete' in the confirmation window to delete the selected media file from your IDrive account.

Note: You can only delete/share one photo at a time. Bulk selection of photos is not allowed.

Can I use the same name for two different faces?

No, you cannot use the same name for two different faces. If you try to add a name which is already existing, the IDrive app will prompt you to use a different name.

I have uploaded some photos but am not able to find them in the People section. Why is that?

There maybe multiple reasons which can cause this. Photos may not appear when:

  • The number of photos uploaded is less than 20.
  • Photos are uploaded using the desktop application or web console. Only device folder photos detected via facial recognition will be displayed under People.
  • The uploaded photos do not contain any human face.
  • The number of photos detected for a face is less than 5.

Which file formats are supported for facial recognition in IDrive?

The file formats supported for facial recognition are JPG, JPEG, PNG, HEIC, BMP and NEF. Other file formats and rotated images may not be detected.

What will happen to the already existing photos in my IDrive account?

After upgrading to the latest version, it may take some time for all your existing photos to be identified by the facial recognition technique. The time taken will depend on the number of already existing photos in your account.

* Note: For some accounts, certain features like People and functions like copy, move, and rename are not available.



Top

Online Backup

How do I backup my device contents?
How do I backup contacts from my device?
How do I backup photos/videos from my device?
How do I backup calendar events from my device?
How do I backup SMS from my device?
How do I backup my music files from my device?
How do I backup call logs from my device?
How do I backup other file types, such as my SD card, from my Android device?
How does 'Auto Camera Upload' work?
Are mobile backups incremental?
Can I login to the IDrive desktop and web application with my Facebook or Google enabled accounts?
Can I perform automatic data backups?

Sync

What is sync and how does it work?
How do I enable sync from my mobile?
How do I sync files from my mobile?
How do I download synced files?
How do I restore an earlier version of a synced file?
How do I unlink a device from my account?

View and Access

What are the file/folder operations that I can perform through my device? *
Can I access my IDrive account on my mobile?
Can I access my mobile backup data through web?
How do I view the files/folders shared with me?
What is Timeline? How can I access Timeline?
What operations can I perform on the photos/videos using Timeline?
Can I edit backed up files on my mobile?
How do I search files in IDrive account from my mobile?
What is Offline View and how do I add files to Offline View?

Share

How do I share my contacts?
How do I share my photos/videos?
Where are my shared files located?

Restore

How do I restore any device contents?
How do I restore photos/videos to my device?
How to restore calendar events to my device?
How do I restore contacts to my device?
How do I restore SMS to my device?
How do I restore call logs to my device?
How do I restore music to my device?
How do I download backed up apps to my device?
How do I restore other file types to my device?
Where does IDrive store my restored files on my device?

Managing Files and Folders

How do I create a new folder? *
How do I rename a file? *
How to cancel an upload while it is in progress?
How do I delete files?

Permissions

Why does the IDrive mobile app need to access my personal information?
Will IDrive save or share my information?
Can I use the IDrive mobile app without giving access to the required permissions?

People *

How does the facial recognition feature work in IDrive?
What operations can I perform via ‘People’?
Can I use the same name for two different faces?
I have uploaded some photos but am not able to find them in the People section. Why is that?
Which file formats are supported for facial recognition in IDrive?
What will happen to the already existing photos in my IDrive account?

How do I backup my device contents?

When you login to the IDrive app, you will have the option to backup all your device contacts, calendar events, photos, videos, music, SMS, call logs, and other files to your IDrive account by tapping on 'Backup Now'.

You can customize the selection based on your requirement and tap 'Backup Now'.

For subsequent backups, tap 'Backup' under Cloud Backup from the home screen and choose the contents for backup.

How do I backup contacts from my device?

To backup contacts from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Select 'Contacts' and tap 'Backup Now'.

All backed up contacts will be available in 'My Device Backup' folder.


How do I backup photos/videos from my device?

To backup photos/videos from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Select 'Photos' or 'Videos' to backup.
  3. Tap 'Backup Now'.

To backup specific photos/videos,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap the 'Photos'/'Videos' folder.
  3. Select photos/videos you wish to backup.
  4. Tap 'Done' and then tap 'Backup Now'.

All backed up photos/videos will be available in 'My Device Backup' folder.

How do I backup calendar events from my device?

To backup calendar events from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Add-ons' -> 'Calendar' and then tap 'Backup Now'.

All backed up calendar events will be available in 'My Device Backup' folder.

How do I backup SMS from my device?

To backup SMS from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Add-ons' -> 'SMS' and then tap 'Backup Now'.

All backed up SMS will be available in 'My Device Backup' folder.

How do I backup my music files from my device?

To backup music files from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Add-ons' -> 'Music' and tap 'Backup Now'.

All backed up music files will be available in 'My Device Backup' folder.

How do I backup call logs from my device?

To backup call logs from your device,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Add-ons' -> 'Call Logs' and tap 'Backup Now'.

All backed up call logs will be available in 'My Device Backup' folder.

How do I backup other file types, such as my SD card, from my Android device?

To backup other file types,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Tap 'Add-ons' -> 'Other Files' and tap 'Backup Now', to backup all the files from your SD card.

To backup specific files,

  1. Tap the 'Other Files' folder and then navigate to the files.
  2. Select the files using .
  3. Tap 'Done' and then tap 'Backup Now'.

All backed up files will be available in 'My Device Backup' folder. When you select the ‘Other Files’ folder, you should see all of your backed up data here with the exception of Photos, Videos, and Music. These will be located in their respective folders.

How does 'Auto Camera Upload' work?

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device gallery to your IDrive account. Additionally, all live captures are also automatically backed up. On your first login, the 'Auto Camera Upload' option is set to ‘OFF’.

To enable it,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Drag the 'Auto Camera Upload' slider to switch it ON.

All the photos and videos automatically backed up are stored in ‘My Device Backup’ > ‘Photos’/’Videos’ folder in your IDrive account.

Are mobile backups incremental?

Photos, videos, and music files are uploaded incrementally. That means that after the initial backup is done, following backups will upload only newly added or modified files. Contacts, Calendar, SMS, Call logs, and Documents (Other files) are not incremental and will re-upload each time a backup runs and create versions. So, for example, Call Logs can be easily restored from a backup that took place on a certain date.

Can I login to the IDrive desktop and web application with my Facebook or Google enabled accounts?

The IDrive mobile application allows you to create an account using your Facebook or Google enabled accounts. However, in case you want to use the same account for logging in to IDrive desktop or web application, you need to set the password using the ‘Forgot password’ option. This is because IDrive only stores your Facebook or Google email address and not the password. Hence by using the ‘Forgot password’ option you can create a password for your IDrive account (if you already don’t have one).

Can I perform automatic data backups?

You can allow IDrive to perform automatic data backups by enabling the 'Backup on Charge' or schedule backup feature.

To enable backup on charge,

  1. Tap .
  2. Go to 'Settings' and tap 'Auto Upload'.
  3. Tap 'Backup On Charge'.
  4. Select the required data to backup and tap 'Done'.

IDrive automatically backs up the selected data when the phone is connected for charging. IDrive performs this automatic backup once in 24 hours.

To schedule data backup,

  1. Tap .
  2. Go to 'Settings' and tap 'Auto Upload'.
  3. Tap 'Schedule Backup'.
  4. Select the required data to backup and tap 'Next'.
  5. Set the parameters and tap 'Save'.

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I enable sync from my mobile?

To enable sync from your mobile device,

  1. On the IDrive app home screen, tap > 'Sync'.
  2. Tap 'Enable Sync' in the confirmation window.

How do I sync files from my mobile?

You need to enable sync to be able to sync files from your mobile.

To sync files from your mobile,

  1. On the IDrive app home screen, tap > 'Sync'.
  2. Tap .
  3. Tap 'Photos or Videos' or 'Other files'.
  4. Select photos/videos from Gallery or files from your storage devices.
  5. Tap 'Upload'.

How do I download synced files?

To download synced files,

  1. On the IDrive app home screen, tap > 'Sync'.
  2. Tap corresponding to file/folder to download.

To download multiple files/folders,

  1. On the IDrive app home screen, tap > 'Sync'.
  2. In 'Thumbnail' view, long press any file or folder.
  3. Select the files/folders, using .
  4. Tap .

How do I restore an earlier version of a synced file?

To restore an earlier version of a synced file,

  1. 1. On the IDrive app home screen, tap > 'Sync'.
  2. Browse and open the file.
  3. Tap ; the 'Versions' screen is displayed.
  4. Tap the version you want to download.

How do I unlink a device from my account?

Unlinking a device, logs you out of the IDrive application on the particular device.

To unlink a device,

  1. On the IDrive app home screen, tap > 'Settings'.
  2. Tap 'Manage Devices' under 'Security'. The list of linked devices appears.
  3. The list of linked devices appears.

  4. Tap corresponding to the device you wish to unlink, and tap ‘Ok’.

What are the file/folder operations that I can perform through my device? *

You can perform all file/folder operations like cut, copy, rename, delete and create a new folder through your mobile device.

Read Note

Can I access my IDrive account on my mobile?

Yes, you can access your IDrive account on your mobile.

To access,

  1. Download and install the IDrive app on your mobile.
  2. Log in to the application using your IDrive credentials. If you do not have an IDrive account, sign up for a new account.

Note: In case, you have a private encryption key set for your IDrive account, you must enter your private key to access your account.

You can browse, search and access all backed up files/folders in your IDrive account.


Can I access my mobile backup data through web?

Yes, you can access your mobile backup data through the web by logging to your IDrive account via any web browser. Select the folder with your phone name. Now, you can access Calendar, Contacts, Photos, Videos, SMS and Call Logs backed up to your IDrive account.

How do I view the files/folders shared with me?

To view shared files and folders, open the link shared with you using the IDrive app. The shared files and folders appear in the 'Shared With Me' tab of the app.

Note: You can also view the shared files/folders using a web browser.

What is Timeline? How can I access Timeline?

Timeline displays all the photos and videos backed up from multiple mobile devices, sorted by date and location. However, to categorize your photos according to location, ensure Location is turned on in the device settings and also in the camera application while taking pictures and recording videos. Using Timeline, you can share, download, and delete your photos/videos, backed up with IDrive. To view a list of your photos and videos, on the IDrive app home screen, tap 'Timeline'.


What operations can I perform on the photos/videos using Timeline?

Using Timeline, you can share, download, and delete your mobile photos/videos, backed up with IDrive.

To share,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Tap and open the required media file. Tap .
  4. You can share the selected media files via email.

To restore,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Select the required media files and tap .
  4. This will restore the selected media files to your device.

To delete,

  1. Log in to your IDrive account.
  2. On the home screen tap 'Timeline'. A list of your backed up photos and videos sorted in descending order appears.
  3. Tap and open the required media file. Tap .
  4. Tap 'OK' in the confirmation window to delete the selected media files from your IDrive account.

Can I edit backed up files on my mobile?

No, you cannot edit your IDrive account files on your mobile. However, you can view them.

How do I search files in IDrive account from my mobile?

To search files in your IDrive account via your mobile device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other mobile device folder.
  3. Tap and select 'Search'.
  4. Enter the complete or part of the file name in the search bar and tap Enter.

What is Offline View and how do I add files to Offline View?

Offline View allows you to view your files even when there is no internet connectivity.

To add files to Offline View,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other mobile device folder.
  3. Tap 'Edit' from and choose files using .
  4. Tap and select the 'Add to Offline' option.

How do I share my contacts?

To share your contacts,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other mobile device folder.
  3. Tap the 'Contacts' folder and long press a contact.
  4. Select multiple contacts to share by using .
  5. Tap .

Note: The Share option is available only for IDrive accounts with default encryption.

How do I share my photos/videos?

To share your photos/videos,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other mobile device folder.
  3. Tap the 'Photos'/'Videos' folder and long press any file/folder.
  4. Select photos/videos to share by using .
  5. Tap .

Note: The Share option is available only for IDrive accounts with default encryption.

Where are my shared files located?

IDrive provides a centralized location for all your shared files. You can view the files that you've shared with others and the files shared with you by other IDrive users. The shared files pinned to your IDrive account does not impact your account's quota.

To view the shared files,

  1. On the IDrive Online app home screen, tap > 'Manage Sharing'.
  2. Tap 'SHARED BY ME' or 'SHARED WITH ME' to view the shared files.

How do I restore any device contents?

To restore your device contents,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Tap corresponding to the folder you wish to restore.

How do I restore photos/videos to my device?

To restore photos/videos to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to the 'Photos'/'Videos' folder to restore all your photos/videos.

To restore specific photos/videos,

  1. Tap 'Photos'/'Videos' folder and long press a file/folder.
  2. Select photos/videos to restore by using .
  3. Tap 'Restore'.

How to restore calendar events to my device?

To restore calendar events to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to the 'Calendar' folder to restore all your calendar events.

To restore specific calendar events,

  1. Tap 'Calendar' folder and long press a calendar event.
  2. Select calendar events to restore by using .
  3. Tap .

How do I restore contacts to my device?

To restore contacts to your device from your IDrive account,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Contacts' folder to restore all your contacts.

To restore specific contacts,

  1. Tap 'Contacts' folder and long press a contact.
  2. Select contacts to restore by using .
  3. Tap .

Note: To restore earlier versions of your contacts from your device, tap 'Contacts' > 'Version' and choose the desired version.

How do I restore SMS to my device?

To restore SMS to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'SMS' folder to restore.

To restore specific SMS,

  1. Tap 'SMS' folder and long press a message.
  2. Select messages to restore by using .
  3. Tap .

Note: If you are using Android KitKat, make IDrive the default messaging app in order to restore your SMS.

How do I restore call logs to my device?

To restore call logs to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Call Logs' folder to restore.

To restore specific call logs,

  1. Tap 'Call Logs' folder and long press a log.
  2. Select logs to restore by using .
  3. Tap .

Note: If you are using Android KitKat, make IDrive the default messaging app in order to restore your SMS.

How do I restore music to my device?

To restore music to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Music' folder to restore.

To restore specific music files,

  1. Tap the 'Music' folder and long press a music file.
  2. Select the music files to restore by using .
  3. Tap .

How do I download backed up apps to my device?

To download backed up apps to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Apps' folder to restore.

To restore specific other files,

  1. Tap the 'Apps' folder and long press an app.
  2. Select apps to restore by using .
  3. Tap 'Restore'.

How do I restore other file types to my device?

To restore other file types to your device,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Other Files' folder to restore.

To restore specific other files,

  1. Tap the 'Other Files' folder and long press a file.
  2. Select files to restore by using .
  3. Tap 'Restore'.

Where does IDrive store my restored files on my device?

The files and folders restored from IDrive is stored in SD Card > IDrive_Download folder on your device.

How do I create a new folder? *

To create a new folder,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Tap 'Menu'.
  3. Select 'Create New Folder'.
  4. Enter a name for the new folder and tap 'Ok'.

How do I rename a file? *

To rename a file,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Long press a file and select by using .
  4. Tap and select 'Rename'.
  5. Change the name of the file and tap 'Ok'.

Read Note

Note: Default folders and device names cannot be renamed.

How to cancel an upload while it is in progress?

To cancel an upload while it is in progress,

  1. On the IDrive app home screen, tap 'Backup' under Cloud Backup.
  2. Go to the file/folder being uploaded.
  3. Tap next to the filename, to cancel the upload.

How do I delete files?

To delete a particular device and its contents,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Long press a device folder, and then tap 'Delete'.
  3. Tap 'OK'.

To delete a particular file,

  1. On the IDrive app home screen, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Select the folder which contains the file to be deleted.
  4. Long press the file and select using .
  5. Tap and select 'Delete'.
  6. Tap 'OK'.

Note: Default folders cannot be deleted.

Why does the IDrive mobile app need to access my personal information?

The IDrive mobile app requires access to your information to backup and restore your data efficiently. Access to certain information also allows IDrive to provide simplified features for your improved use. To access this information a list of permissions has been defined. These permissions are described as follows:

Permission Purpose
Read and Edit your text messages To backup and restore text messages.
Network access, network and wi-fi connections To reach wi-fi and cellular network for backing up your data.
Read, add or modify Calendar Events To backup and restore calendar events.
Read/Write Call Logs and Contacts To backup, access, and restore your call history and contacts.
Read Phone To get the device ID which helps distinguish your device.
Accounts To access Play Store for making In-App purchases.

Will IDrive save or share my information?

No, IDrive will never save your information or share it with any third party.

Can I use the IDrive mobile app without giving access to the required permissions?

No, Play Store requires that you accept all the requested permissions for an app during the installation or when updating. Android doesn't allow individual or optional permissions.

Therefore, all permissions must be accepted for successful download and use of the app.

Note: For Android 6.0 and above, user will not be asked to accept any permission during installation of an app. However, while performing backup, restore, or any other action user will need to accept the required permissions.

How does the facial recognition feature work in IDrive?

IDrive uses facial recognition to identify faces from your backed up photos and uses each faceprint to group your photos. The 'People' section in the app provides a thumbnail view of all the face groups created. You can tap a thumbnail to view all the photos linked to that faceprint.



What operations can I perform via 'People'?

You can add names for faces, easily search and share photos from the 'People' section in the IDrive app.

To add a name,

  1. On the IDrive app home screen, tap 'People'.
  2. Tap the thumbnail you want to add a name to, and tap 'Add name'.
  3. Enter a name and tap 'Done'.

To edit names, tap corresponding to the name, enter a new name and tap 'Done'. To remove a name, tap the name, clear the field and and tap 'Done'.

To search for photos of a particular person, enter the name of the individual in the search field or tap the respective thumbnail. When you search with two names, photos that include the two faces will appear in the results.

Note: You can enter only two names at a time, separated by comma.

To share photos,

  1. Tap the photo you want to share, tap and tap 'Share'.
  2. Enter the email address of the recipient(s).
  3. Enter the message and tap 'Send' to share the photo with your associates.

To delete photos,

  1. Tap the photo you want to delete and tap .
  2. Tap 'Delete' in the confirmation window to delete the selected media file from your IDrive account.

Note: You can only delete/share one photo at a time. Bulk selection of photos is not allowed.

Can I use the same name for two different faces?

No, you cannot use the same name for two different faces. If you try to add a name which is already existing, the IDrive app will prompt you to use a different name.

I have uploaded some photos but am not able to find them in the People section. Why is that?

There maybe multiple reasons which can cause this. Photos may not appear when:

  • The number of photos uploaded is less than 20.
  • Photos are uploaded using the desktop application or web console. Only device folder photos detected via facial recognition will be displayed under People.
  • The uploaded photos do not contain any human face.
  • The number of photos detected for a face is less than 5.

Which file formats are supported for facial recognition in IDrive?

The file formats supported for facial recognition are JPG, JPEG, PNG, HEIC, BMP and NEF. Other file formats and rotated images may not be detected.

What will happen to the already existing photos in my IDrive account?

After upgrading to the latest version, it may take some time for all your existing photos to be identified by the facial recognition technique. The time taken will depend on the number of already existing photos in your account.

* Note: For some accounts, certain features like People and functions like upload, create folder, renaming file/folder, copy, and move are not available.



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