Frequently Asked Questions

MS Exchange Server

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How do I take an online backup of the MS Exchange Server databases?
Do I need to stop the Microsoft Exchange Server service to take a backup?
On completion of MS Exchange Server backup, I see a folder by the name 'IDriveExchBackupset' in my IDrive account. What is it?
Can I add/modify the files in the Exchange Backup folder 'IDriveExchBackupset'?
What versions of the MS Exchange Server does IDrive application support to backup/restore database files?
Does IDrive support cluster backup for MS Exchange Server 2010, 2013 and 2016?
How secure is the data transfer during backup/restore using IDrive - MS Exchange Server Backup?
Can I edit the MS Exchange Server scheduled backup job using IDrive?
Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?
Can I remove the Exchange Backup folder 'IDriveExchBackupset' from my local computer on completion of the MS Exchange Server backup to my IDrive account?
How do I restore data back to the MS Exchange Server?
How do I restore emails from Exchange Server using IDrive - Exchange Server Restore?
Does IDrive support restore of the MS Exchange Server Recovery Storage Group?
Does the Recovery Storage Group cause the MS Exchange Server restore operation to fail?
Does IDrive support Incremental backup of Exchange Server 2010/2013/2016 to a local backup location?
How can I create recovery databases in Exchange server 2010, 2013 and 2016?

Brick-level Mailbox Backup

Does IDrive - Exchange Brick-Level Mailbox backup require any Mailbox rights to be granted?
How do I perform an Exchange brick-level backup?
What are the minimum System Requirements to perform an Exchange – Brick level backup?
I am receiving error messages stating 'The specified module could not be found' / 'ActiveX component can't create object' etc, in the log file during the Exchange Server Brick Level-Mailbox backup operation. Why?
Can I perform Exchange Brick Level Mailbox restore with IDrive?
Does 'Exchange Brick-Level Mailbox backup' support full backup or recovery of MS Exchange Server database?
Do I need to install Microsoft Outlook to perform the 'Exchange Brick-Level Mailbox backup' with IDrive?
Does IDrive support 'Exchange Brick-Level Mailbox' backup and restore on all the nodes of MS Exchange Server 2013/2016 DAGs?
Is there a need for an additional/external storage volume for 'Exchange Brick-Level Mailbox backup'?
I get a pop-up dialog box requesting for the authentication of mailboxes, while performing the Exchange Brick-Level Mailbox backup. Why?
I am receiving an error message stating "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup. Why?
Do I need to create public folder database for Brick level backup?
Brick-Level backup using IDrive latest version, maintains folder hierarchy with Organizational Unit name in the backup location. Why?

How do I take an online backup of the MS Exchange Server databases?

IDrive provides an easy, secure and reliable way to backup the MS Exchange Server databases to your IDrive account.

To backup your MS Exchange Server,

  1. Log into IDrive desktop application and click the 'Server Backup' tab.
  2. Under MS Exchange Server section, click 'Backup'.


  1. Select the mailbox database(s) from the list which appears and specify the local backup location.
  2. Select Online Backup or Local Backup radio button, and click Schedule Now.


  1. Note: Ensure that the selected temporary folder on the local computer has sufficient free hard drive space to hold the MS Exchange Server backup files. You cannot select a remote location as a temporary location for the MS Exchange Server backup.

  1. The 'Schedule backup' screen is displayed where you can schedule the backup for any future day and time or perform an immediate backup of the selected databases.


Note:

  • On successful backup of the MS Exchange Server databases to your IDrive account, the files are stored in a folder called 'IDriveExchBackupset'. It is not advisable to update or delete files manually as it may interrupt the Exchange Server restore operation. Also, avoid using the 'IDriveExchBackupset' as a destination folder for any other backup/ restore operation.
  • At any given point of time, you can maintain only one backup job named 'IDExchangeServerBkset'.

Do I need to stop the Microsoft Exchange Server service to take a backup?

No. IDrive is designed to perform online backup of the MS Exchange Server databases without interrupting the running MS Exchange Server services.

On completion of MS Exchange Server backup, I see a folder by the name 'IDriveExchBackupset' in my IDrive account. What is it?

'IDriveExchBackupset' is the Exchange Backup folder created during the IDrive - MS Exchange Server Backup operation. All your MS Exchange Server backup data is stored in this folder.

Can I add/modify the files in the Exchange Backup folder 'IDriveExchBackupset'?

No. It is not advisable to add/modify the files in the Exchange Backup folder 'IDriveExchBackupset'. Any modification to files in this folder would impact the MS Exchange Server restore operations.

What versions of the MS Exchange Server does IDrive application support to backup/restore database files?

Currently IDrive supports backup of MS Exchange Server 2016, 2013, 2010, 2007 and 2003.

Does IDrive support cluster backup for MS Exchange Server 2010, 2013 and 2016?

Yes. IDrive supports cluster backup for both Brick-Level Mailbox backup and Database backup in MS Exchange Server 2010, 2013 and 2016.


MS Exchange Server Database backup

If you connect to the cluster Exchange Server, the available databases will appear. You can backup/restore all the cluster Exchange Server databases in one go with IDrive.



MS Exchange Server Brick-Level backup

You can also backup/restore individual mailboxes of different Exchange Servers which are connected to the cluster exchange server.



How secure is the data transfer during backup/restore using IDrive - MS Exchange Server Backup?

IDrive transfers and stores data using 256-bit AES encryption, with a user-defined key that is not stored anywhere on the servers. This ensures data is safe and secure.

Can I edit the MS Exchange Server scheduled backup job using IDrive?

Yes, you can edit and update the scheduled backup job using IDrive.

  1. Log into IDrive desktop application and click the 'Scheduler' tab.
  2. Select the backup job 'IDExchangeServerBkset', from the 'Backup set name' dropdown.
  3. Make the required changes using the check-boxes.

Note: At any given point in time, you can maintain only one backup job named 'IDExchangeServerBkset'. This implies that when you try and schedule multiple MS Exchange Server backup jobs with different content, the IDrive Exchange Server Backup job considers only the last created backup set.

Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?

No. You cannot select a shared or mapped drive as the destination for your MS Exchange Server backup.

Can I remove the Exchange Backup folder 'IDriveExchBackupset' from my local computer on completion of the MS Exchange Server backup to my IDrive account?

Yes. You can remove the Exchange Backup folder 'IDriveExchBackupset' from your local computer on successful completion of the MS Exchange Server backup to your IDrive account.

How do I restore data back to the MS Exchange Server?

You can restore data from your IDrive account to MS Exchange Server using the IDrive - Exchange Server Restore option.

Note:

  • It is advisable that a qualified database administrator carries out the data restore.
  • The restore operation overwrites the existing databases on the MS Exchange Server.
  • Before initiating the restore operation, do take an offline backup of MS Exchange Server databases that need to be restored.

To restore your MS Exchange Server,

  1. Dismount the mailbox store/database and change mailbox database properties.

    Steps to dismount database and change mailbox database properties on MS Exchange Server 2013/2016:

    1. Open Exchange Control Panel and select the 'databases' in Exchange Admin Center.
    2. Select the 'Mailbox' database from 'servers' that needs to be restored and choose the 'Dismount database' from the 'More' option.

    3. 1

    4. Double-click the Mailbox database and choose the 'maintenance' tab from 'Properties' window.
    5. Select the 'This database can be overwritten by a restore' option and click the 'save' button.


    6. Perform steps 'c' and 'd' listed above for all databases that need to be restored.

      Note: Once the above mentioned steps are executed, close the 'Exchange Control Panel' before initiating the restore operation.

      View steps to dismount Store/Database and change mailbox database properties on MS Exchange Server 2010, 2007 and 2003

  2. Once the databases have been dismounted, log into IDrive desktop application and click the 'Restore' tab.
  3. Locate and select the 'IDriveExchBackupset' folder in your IDrive account.
  4. Click the 'Restore Now' button, to restore the 'IDriveExchBackupset ' folder to the local computer.

    Note: The 'IDriveExchBackupset' folder selected for restore should be in the same path as it was while performing the backup operation.

  5. Once the folder has been successfully restored, click the 'Server Backup' tab.
  6. Under MS Exchange Server section, click Restore.
  7. The 'Exchange Server backup/restore' screen is displayed.


  8. Browse and choose the 'IDriveExchBackupset' folder (restored earlier from your IDrive account).


  9. Click the 'Restore' button.

Do not interrupt the operation during the process.

On completion of MS Exchange Server restore, the restored databases (the 'Public Folder' store/ 'Mailbox' stores) are automatically mounted.

How do I restore emails from Exchange Server using IDrive - Exchange Server Restore?

To restore even a single email, you must restore the complete 'Mailbox' store (Database) associated with that particular user. Refer MS Exchange Restore for more details.

In addition, IDrive's Brick-Level Mailbox backup has granular mailbox backup/restore capability. You can use this method for backup/restore emails from/to your Exchange Server Mailbox.

Does IDrive support restore of the MS Exchange Server Recovery Storage Group?

No. IDrive only performs backup/restore (crash recovery) of MS Exchange Server storage groups/databases (mailbox stores).

Does the Recovery Storage Group cause the MS Exchange Server restore operation to fail?

Yes. The MS Exchange Server restore operation may fail if the Recovery Storage Group is present during restore operation. To resolve this issue, remove the Recovery Storage Group and then perform the restore operation.

Note: It is advisable to take an offline backup of the Recovery Storage Group before deleting it.

Does IDrive support Incremental backup of Exchange Server 2010/2013/2016 to a local backup location?

Yes, IDrive supports incremental backup of Exchange server 2010/2013/2016.

How can I create recovery databases in Exchange server 2010, 2013 and 2016?

Use the Exchange Management shell to create a recovery database, using the following command:

New-MailboxDatabase -Recovery -Name <database name> -Server <servername>
-EdbFilePath <path> -LogFolderPath <path>

Example:
New-MailboxDatabase -Recovery -Name RDB2 -Server MBX1 -EdbFilePath
"C:\Recovery\RDB2\RDB2.EDB" -LogFolderPath "C:\Recovery\RDB2"

Note: To set the File restore for Exchange server recovery database, use the following command:
Set-MailboxDatabase -Identity <database name> -AllowFileRestore $true





Brick-level Mailbox Backup

Does IDrive - Exchange Brick-Level Mailbox backup require any Mailbox rights to be granted?

To perform MS Exchange Brick-Level backup of 2003 and 2007 Servers, you need to provide appropriate permissions for the mailboxes. Click here to know more on mailbox rights.

How do I perform an Exchange brick-level backup?

To perform an Exchange brick level backup, first download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1.

To perform a brick-level backup,

  1. Log into IDrive desktop application and click the 'Server Backup' tab.
  2. Under Exchange Brick Level section, click 'Backup'.


  1. Select the mailbox(es) that you wish to backup to your IDrive account from the MS Exchange Server.


  1. Select the mailbox database(s) from the list which appears and specify the local backup location.
  2. Select Online Backup or Local Backup radio button, and click Schedule Now.

Note: Ensure that the selected temporary location on your computer has sufficient free space to hold the contents of the individual mailboxes of the MS Exchange Server. You cannot select a temporary location on the remote location.

  1. The 'Schedule backup' screen is displayed where you can schedule the backup for any future day and time or perform an immediate backup of the selected mailbox databases.


What are the minimum System Requirements to perform an Exchange – Brick level backup?

The minimum system requirements are as follows:

For Exchange Server 2016

  • x64 architecture-based computer with Intel processor that supports Intel, 64 architecture (formerly known as Intel EM64T), AMD processor that supports the AMD64 platform, Intel Itanium IA64 processors not supported
  • Windows Server 2012, Windows Server 2012 R2 and Windows Server 2016
  • Minimum 8 GB of RAM per server and sufficient space in the hard disk to store the MS Exchange Server Mailbox backup files

For Exchange Server 2013

  • x64 architecture-based computer with Intel processor that supports Intel, 64 architecture (formerly known as Intel EM64T), AMD processor that supports the AMD64 platform
  • Windows Server 2012 Standard, Windows Server 2008 R2 Standard with Service Pack 1 (SP1), Windows Server 2008 R2 Enterprise with Service Pack 1 (SP1), Windows Server 2008 R2 Datacenter RTM or later
  • Minimum 8 GB of RAM per server and sufficient space in the hard disk to store the MS Exchange Server database backup files

For Exchange Server 2010

  • x64 architecture-based computer with Intel processor that supports Intel Extended Memory 64 Technology (Intel EM64T) or AMD processor that supports the AMD64 platform
  • Windows Server 2008 Service Pack 2 (SP2) or later or Windows Server 2008 R2
  • Minimum 2 GB of RAM per server and sufficient space in the hard disk to store the Exchange Server Mailbox backup files

For Exchange Server 2007

  • x64 architecture-based computer with Intel processor that supports Intel Extended Memory 64 Technology (Intel EM64T) or AMD processor that supports the AMD64 platform
  • Windows Server 2008, Microsoft Windows Server 2003 x64 or Windows Server 2003 R2 x64, Standard or Enterprise Edition, Windows Server 2003 SP2
  • Minimum 2 GB of RAM per server and sufficient space in the hard disk to store the MS Exchange Server Mailbox backup files

Note: To perform Exchange 2007 Brick-Level Backup, install the standalone version of MAPI from the Microsoft site. Download Standalone version of MAPI

For Exchange Server 2003

  • 133-megahertz (MHz) or higher processor
  • Windows Server 2008, Windows Server 2003, Enterprise Edition or Windows Server 2003, Datacenter Edition with or without Service Pack, Windows Server 2003, Standard Edition
  • 256 megabytes (MB) of RAM
  • Sufficient space in hard disk to store the MS Exchange Server email backup files (.PST files)

I am receiving error messages stating 'The specified module could not be found' / 'ActiveX component can't create object' etc, in the log file during the Exchange Server Brick Level-Mailbox backup operation. Why?

These error messages appear if a component required to perform the Exchange Brick-Level Mailbox backup is not properly installed. Ensure that the IDrive application is installed correctly. Alternately, follow the steps listed below to register the required component manually.

  1. Click Start
  2. Select 'Run'
  3. "Type regsvr32" <IDrive installation path>\"IDriveRedempDll.dll"

Can I perform Exchange Brick Level Mailbox restore with IDrive?

Yes. You can perform Brick level Mailbox restore using IDrive.

To restore mailboxes,

  1. Log into IDrive desktop application and click the 'Restore' tab.
  2. Locate and select the personal folder (*.PST) from the 'IDExchBrick' folder in your IDrive account.
  3. Click the 'Restore Now' button, to restore the .PST file to the local computer.
  4. Once the .PST file has been successfully restored, click the 'Server Backup' tab.
  5. Click Restore, under Exchange Brick Level section.
  6. The 'Exchange Brick Level backup/restore' screen is displayed.
  7. Browse and select the .PST file from your local computer (the location where the folder was restored earlier from your IDrive account).


  8. Click the 'Restore' button to initiate the Exchange Server Brick Level restore operation.

Does 'Exchange Brick-Level Mailbox backup' support full backup or recovery of MS Exchange Server database?

No. IDrive - Exchange Brick-Level Mailbox backup is designed to backup individual mailboxes for the selected mailbox stores. It is not a method for the complete backup or recovery of the MS Exchange Server database. To perform the complete Exchange database backup or Exchange recovery, use the Exchange Server backup/restore feature of IDrive.

Do I need to install Microsoft Outlook to perform the 'Exchange Brick-Level Mailbox backup' with IDrive?

No. IDrive's 'Exchange Brick-Level Mailbox backup' does not require Microsoft Outlook to be installed on your computer.

Does IDrive support 'Exchange Brick-Level Mailbox' backup and restore on all the nodes of MS Exchange Server 2013/2016 DAGs?

Yes. IDrive supports Exchange Brick-Level Mailbox backup and restore on all the nodes of MS Exchange Server 2013/2016 DAGs.

Is there a need for an additional/external storage volume for 'Exchange Brick-Level Mailbox backup'?

No. However, do ensure that the 'temporary' location that you select while scheduling the 'Exchange Brick-Level Mailbox backup' has sufficient disk space to hold the selected mailbox items, during the backup.

I get a pop-up dialog box requesting for the authentication of mailboxes, while performing the Exchange Brick-Level Mailbox backup. Why?

This may happen if you have not granted the required privileges for the mailbox(es) that you wish to backup. Ensure that appropriate Mailbox rights are granted to perform the 'Exchange Brick-Level Mailbox backup' of the selected mailbox(es) using IDrive.

I am receiving an error message stating "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup. Why?

The error message may occur if the default account used to run services is the local service account that does not have any network access rights. To resolve this issue, run the service under a domain account.

Do I need to create public folder database for Brick level backup?

Yes. To perform the brick level backup, you need to create public folder database on Exchange Server 2013/2016.

Brick-Level backup using IDrive latest version, maintains folder hierarchy with Organizational Unit name in the backup location. Why?

We have enhanced IDrive to support Exchange Server Cluster Brick-Level backup. To avoid overlapping of username based PST files from different Organizational Unit during backup, application maintains folder hierarchy with Organizational Unit name.

To avoid multiple copies of PST files in your account, you may rename the previously backed up PST file path to the current backup path.

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