Frequently Asked Questions

How do I perform Microsoft 365 exchange mailbox backup?

To perform Microsoft 365 exchange mailbox backup,

1. Login to the IDrive application and click the 'Server Backup' tab.
2. Under 'Microsoft 365' section, click 'Backup'. Select global administrator to login.
   
   
   
   

   Note: Once valid credentials are provided, you will be prompted with the required permissions for Backup/Restore. Click 'Accept' to proceed.

3. Select the mailbox(es) that you wish to backup from the list displayed.
   
   
   
   
   
4. Specify the temporary local backup path and click 'Schedule Now'.
   

   Note:

   (a) Ensure that the selected temporary location on your computer has sufficient free space to hold the contents of the individual mailboxes. You cannot select a temporary location on the remote location.

   (b) Once local backup is initiated, '.ServerBackup' folder is auto created.

5. The 'Schedule backup' screen appears, from where you can schedule the backup for any future day and time or perform an immediate backup of the selected mailboxes.
   
   
   

What are the system requirements to perform Microsoft 365 exchange mailbox backup?

Below are the system requirements to perform Microsoft 365 exchange mailbox backup:

• Windows 7 Service Pack 1, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2008, Windows 10, Windows Server 2012 R2, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows 11, Windows Server 2022
• 2 GB RAM
• Sufficient hard disk space to store the mailbox backup files (.ofl) for temporary backup and restore

Does IDrive support incremental backup of Microsoft 365 exchange mailbox?

Yes, IDrive supports incremental backup of Microsoft 365 exchange mailbox.

How do I perform Microsoft 365 exchange mailbox restore?

To perform Microsoft 365 exchange mailbox restore,

1. Login to the IDrive application and click the 'Server Backup' tab.
2. Under 'Microsoft 365' section, click 'Restore’. Select global administrator to login.
   
   
   
   

   Note: Once valid credentials are provided, you will be prompted with the required permissions for Backup/Restore. Click 'Accept' to proceed.

3. Select mailbox from the list displayed and browse the backed up mailbox from 'IDOffice365backup' folder.
   
   
   
   
4. Click 'Restore' to restore your backup data to online exchange mailbox.
   

You can also restore the backed data locally. Select 'Restore to local location', browse the path to restore locally and click 'Restore'. Data will be restored in eml, vcf, ics format with folder structure intact.

Does IDrive support backup of Microsoft 365 mailbox Journal folder?

No, IDrive does not support backup of Microsoft 365 mailbox Journal folder.

Can I restore the backed up recurring tasks from my IDrive account?

No, you cannot restore any recurring tasks from your IDrive account.

Does IDrive support multi-factor authentication for Microsoft 365 Exchange Mailbox backup?

Yes, multi-factor authentication is supported for Microsoft 365 Exchange Mailbox backup in IDrive.