Frequently Asked Questions

Cloud Manage

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Can I access my BMR servers from an external network?
How can I see the cloud replication status of my clients?
How can I delete a client machine?
How do I connect to my BMR servers?
How do I request for Express restore?
Where can I view the web activity logs of my account?
Why has auto-renewal been activated for my account? How do I disable it?
Can I backup individual files to my BMR cloud account?
   
   

Can I access my BMR servers from an external network?

Yes, you can access your BMR server interface from any external network. This will let you manage your local backup operations and cloud replication of your local backups from anywhere without the need to be on the same network as your BMR server.

You should enable cloud manage feature before accessing BMR server remotely.

To enable cloud manage,

  1. Login to BMR server web interface.
  2. Click the slider under 'Cloud Manage' section to enable. The 'Cloud Manage' window appears.
  3. Enter the IDrive account credentials and click 'Enable cloud manage'.

Cloud manage is successfully enabled and you can now access server interface from an external network.

To access BMR server interface remotely,

  1. Go to www.idrive.com and click 'Login'.
  2. Provide your BMR cloud account credentials and click 'Login'.

 

How can I see the cloud replication status of my clients?

You can see the cloud replication status of all your clients from the 'Cloud Replication' tab. Information such as client name, amount of data transferred to the cloud, backed up drives, date and time of the last backup will be displayed in the 'Cloud Replication Status' section.

To view client wise cloud replication status, click against the required client name. Type of backup (Full/Incremental) and other information will be displayed.

The 'Cloud Replication' tab also displays information such as cloud storage usage, total number of clients backed up to the cloud, number of recent backups and insight about IDrive cloud retention policy.

 

How can I delete a client machine?

To delete a client machine,

  1. Go to www.idrive.com and log in with your BMR cloud account credentials.
  2. On the 'Cloud Replication' tab, you will see the list of client machines that are added. Click corresponding to the client machine you want to remove.
  3. Click 'Confirm' to remove the client.

Once you confirm, the selected client machine will be added to the queue for removal. You can view the same at the bottom half of the page.

 

How do I connect to my BMR servers?

To connect to your BMR servers,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'Cloud Manage' displayed on the left navigation bar.
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  1. Click 'Connect' against the required BMR server.
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  1. Provide the password and click 'Login'.
  2. The 'Dashboard' page of the server will appear.

From this server interface, you can perform local backups, restore data, view logs and also monitor the health of devices in the server. For more information on steps to perform these operations, refer the BMR FAQs.

 

How do I request for Express restore?

IDrive BMR Express™ allows you to restore data backed up in your cloud account via physical shipment of temporary hard drive - on request.

To request express restore,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'IDrive BMR Express™' displayed on the left navigation bar.
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  1. Select the required clients from the 'Granular Restore Service' section to request for the data.
  2. Note: Only the latest recovery point will be restored for the selected clients.

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  1. Provide the contact information and the shipping address in the respective sections.
  2. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

Note: Temporary hard drive will be selected depending on the amount of data requested.

 

Where can I view the web activity logs of my account?

You can view the web activity logs of your account from the 'Activity Logs' tab. Information such as activities performed, date and time of the activity and the IP address of the computer will be displayed.

To view web activity logs,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'Activity Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.
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  1. To view previous activity logs, select the start and end date.
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  1. Click 'View Report'.

 

Why has auto-renewal been activated for my account? How do I disable it?

Auto-renewal makes renewing your subscription simple with a hassle-free, automatic transaction. It also ensures that your account is always active so your data remains protected.

To disable auto-renewal,

  1. Login to your BMR cloud account.
  2. Click 'My Account' displayed in the left navigation bar and click 'Disable Auto-Renewal'.
Disable Auto-Renewal
  1. Click 'Disable Auto-Renewal' in the confirmation window.
  2. Enter the password and reason for disabling auto-renewal in the respective fields and click 'Disable Auto-Renewal'.
Disable Auto-Renewal

Remember, disabling auto-renewal will leave your data vulnerable to disasters and you will lose access to your IDrive BMR account once your subscription ends. All your data will be permanently deleted from the IDrive cloud and you must return the BMR appliance.

 

Can I backup individual files to my BMR cloud account?

Yes, in addition to BMR image backups, you can also backup individual files from Linux, Macs, PCs and mobile devices to your BMR cloud account. However, you should first enable file backup from IDrive cloud manage web interface.

To enable file backup,

  1. Go to idrive.com and login with your BMR cloud account credentials.
  2. Click 'Enterprise Level File Backup' displayed on the left navigation bar.
  3. Click 'Enable File Backup'.
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Once enabled, you can start backing up data to the BMR cloud account using IDrive web application.

To perform data backup, refer the following FAQs: