Frequently Asked Questions

Cloud Manage

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Can I access my BMR devices from an external network?
Can I edit the BMR-device name?
How can I manage my BMR account online?
How can I view the cloud replication status of my clients?
How can I delete a client machine?
Where can I view the total number of backed up hosts?
How does the cloud retention policy help me?
How can I manage my backups on the BMR web client?
Can I modify cloud retention settings for all devices?
How can I view logs of deleted physical machines and VMware servers?
How can I backup data to my cloud account with IDrive BMR Express?
How can I request for Express restore?
Where can I view the web activity logs of my account?
Why has auto-renewal been activated for my account? How do I disable it?
Can I backup individual files to my BMR cloud account?
I subscribed to IDrive BMR via a Partner. Can I disable my Partner's access to my BMR device?
   
   

Can I access my BMR devices from an external network?

Yes, you can access all the BMR devices registered under your account from any external / internal network via Cloud Manage.

To connect to your BMR device,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials. The 'Cloud Manage' tab displays all the IDrive BMR devices linked to your account.
    If any device appears offline, click refresh to update the status.
    Note: The refresh option is displayed only for IDrive BMR version 8.4.0 and above.
  2. cloud manage
  3. Click 'Connect' corresponding to the required device.
    A browser-based access to the device web interface is launched via a new tab.

    From here, you can perform local backups, create restore points, view logs, and also monitor the health of the devices on the device. For more information, refer to the BMR FAQs.

    Note: In the case of BMR devices with firmware version 8.3.0 or older, access to the device web interface is established via a remote access window.

 

Can I edit the BMR-device name?

Yes, you can change the BMR-device name.

To update the device name,

  1. Sign in to IDrive with your IDrive BMR credentials.
  2. The 'Cloud Manage' tab is displayed. Click edit corresponding to the required BMR device.
  3. Enter a new name for the device in the pop-up and click 'Update'.

    Note: The device name should be between 4 - 10 characters and can contain letters (a-z), numbers (0-9), hyphen (-) and underscore (_).

 

How can I manage my BMR account online?

Sign in to www.idrive.com to manage your BMR account via the BMR web console.

The BMR web console is divided into the following sections:

  • Cloud Manage - Connect to the BMR device from here and get started with backup/restore activities instantly.
  • Cloud Replication - View the status and manage cloud replication of your physical clients and VMware machines from this tab.
  • Enterprise Level File Backup - Secure Linux, Macs, PCs and mobile devices using the available cloud space.
  • IDrive BMR Express™ - Transfer data from the BMR device to the cloud account using physical shipment of a temporary storage device.⃰
  • Web Logs - View a list of all your activities on the BMR device from this tab.
  • My Account - This section lets you view and update profile information and your credit card details.

 

How can I view the cloud replication status of my clients?

You can view the cloud replication status of all your clients from the 'Cloud Replication' tab. Information such as the client name, size of the data transferred to the cloud, drives selected for backup, integrity status, and date and time of the last backup will be displayed in this section.

To view client wise status, click  view client wise status against the required client name. Type of backup (whether full or incremental), recovery point, and other information will be displayed.

 view client wise status

The 'Cloud Replication' tab also displays information such as the total number of clients backed up to the cloud, the number of recent backups and insights about the IDrive cloud retention policy.

 

How can I delete a client machine?

You can delete both physical machines and VMware machines from the Cloud Manage console.

To delete a physical machine,

  1. Sign in to www.idrive.com with your BMR cloud account credentials and go to the 'Cloud Replication' tab.
  2. On the 'Physical Machines' tab, you will see the list of client machines that are added. Click corresponding to the client machine you want to remove.
  3. Click 'Confirm' to remove the client.

Once you confirm, the selected client machine will be added to the queue for removal. You can view the same at the bottom half of the page.

Remove the client

To delete a VMware machine,

  1. Sign in to www.idrive.com with your BMR cloud account credentials and go to the 'Cloud Replication' tab.
  2. On the 'VMware' tab, you will see the list of client machines that are added. Click corresponding to the client machine you want to remove.
  3. Click 'Confirm' to remove the client.

    Once you confirm, the selected VMware machine will be added to the queue for removal. You can view the same at the bottom half of the page.

 

Where can I view the total number of backed up hosts?

On the top panel of the console, in the 'Hosts Backed Up' section, you can view the total number of hosts that are backed up, the recent backups, and the hosts that haven't been backed up for a while.

Hosts Backed Up

 

How does cloud retention policy help me?

The cloud retention policy helps you optimize your cloud storage space by allowing you to choose how long your backups should be retained on the cloud. Users can choose to define this value in days, months, years, or continue retaining cloud backups as long as needed. If you select ‘Retained Forever’, IDrive will continue retaining all backups on the cloud until they are manually removed by the user. Users can assign different values for incremental and full backups to further control the backups stored on the cloud.

Users can assign different values for incremental and full backups to further control the backups stored on cloud. IDrive will continue retaining all backups on the cloud until they are manually removed by the user.

 

How can I manage my backups on the BMR web client?

The IDrive BMR cloud retention policy allows you to retain data that you need for a time period specified by you, and thereby avoid storing data that is no longer needed.

To manage your backups,

  1. Sign in to the IDrive BMR web client.
  2. In the ‘Cloud Retention Policy’ section, click the ‘Manage Policy Settings’ button.
  3. View Logs
  4. In the pop-up that appears, use the dropdown to choose the retention time for your incremental backup and full image backup.
  5. Click ‘Apply’.
  6. Note: Old files will be deleted based on what you have specified in the backup retention settings.

    View Logs

 

Can I modify cloud retention settings for all devices?

The cloud retention settings specified by you will be propagated to all your machines.

Note: You cannot specify the retention time for individual devices.

 

How can I view logs of deleted physical machines and VMware servers?

To view deletion logs,

  1. Sign in to the BMR web client.
  2. In the ‘Cloud Retention Policy’ section, click 'View Logs'.
  3. View Logs

Under the ‘Physical Machines’ tab, you can view all the logs of all your physical machines that have been deleted.

View Logs

Under the ‘VMware’ tab, you can view logs of all your VMware servers that have been deleted.

View Logs

 

 

How can I backup data to my cloud account with IDrive BMR Express?

Fill in the hard drive shipment form available at www.idrive.com. Once you receive the Express device refer to the 'I have received the BMR Express device. How can I transfer data from the BMR device to the Express device?' FAQ to initiate backups.

 

How can I request for Express restore?

IDrive BMR Express™ helps you to restore data backups from your cloud account via physical shipment of temporary storage device - on request.

To request Express restore,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'IDrive BMR Express™' displayed on the left navigation bar.
BMR_Web_Remote_bmr_express
  1. Select the required clients from the 'Granular Restore Service' section to request for the data.
  2. Note: Only the latest recovery point will be restored for the selected clients.

BMR_Web_Remote_bmr_granular
  1. Provide the contact information and shipping address in the respective sections.
  2. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

Note: Temporary hard drive will be selected depending on the amount of data requested.

 

Where can I view the web activity logs of my account?

You can view the web activity logs of your account from the 'Web Logs' tab. Information such as activities performed, date and time of the activity, and the IP address of the computer will be displayed.

To view the web activity logs,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'Web Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.
BMR_Web_Remote_bmr_express
  1. Set a ‘Start Date’ and ‘End Date’ in the filter and click 'View Report' to view the logs for a specific period.
BMR_Web_Remote_bmr_granular

 

Why has auto-renewal been activated for my account? How can I disable it?

Auto-renewal makes the process of renewing your subscription simple, with a hassle-free, automatic transaction. It also ensures that your account is active and your data continues to remain protected.

To disable auto-renewal,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'My Account' displayed on the left navigation bar and click 'Disable Auto-Renewal'.
Disable Auto-Renewal
  1. Click 'Disable Auto-Renewal' in the confirmation window.
  2. Enter the password and reason for disabling auto-renewal in the respective fields and click 'Disable Auto-Renewal'.
Disable Auto-Renewal

Note: Disabling auto-renewal will leave your data vulnerable to disasters and you will lose access to your IDrive BMR account once your subscription ends. All your data will be permanently deleted from the IDrive cloud and you must return the BMR appliance.

 

Can I backup individual files to my BMR cloud account?

Yes, in addition to BMR image backups, you can also backup individual files from PCs, Macs, Linux and mobile devices to your BMR cloud account. However, you need to first enable file backup from the Cloud Manage console.

To enable file backup,

  1. Go to idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'File Backup' displayed on the left navigation bar.
  3. Click 'Enable File Backup'.
bmr_client_installer

Once enabled, you can start backing up data to the BMR cloud account using the IDrive web application.

To perform data backup, refer the following FAQs:

 

I subscribed to IDrive BMR via a Partner. Can I disable my Partner's access to my BMR device?

Yes, you can disable your Partner's access to your BMR device. Navigate to 'Settings' > 'Control Panel' > 'Partner Manage' and move the slider toggle to read 'Disabled'.

Backup Settings

 

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