Frequently Asked Questions

Cloud Manage

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Can I access my BMR devices from an external network?
Can I edit the BMR-device name?
How do I manage my IDrive BMR account online?
How do I view the cloud replication status of my clients?
How do I delete a client machine?
How does the cloud retention policy help me?
How do I manage my cloud backups on the BMR web client?
Can I modify cloud retention settings for all devices?
How do I set up two-step verification for my IDrive BMR account?
How do I configure two-step verification for my IDrive BMR account with Time-based OTP authentication?
Which Time-based OTP authenticator apps are supported by IDrive BMR?
Can I disable two-step verification for my IDrive BMR account with Time-based OTP authentication, in case I lose access to my mobile device?
I am unable to receive the SMS containing OTP for two-step verification. What should I do?
How do I disable two-step authentication for my IDrive BMR account?
How do I view logs of deleted physical machines and VMware servers?
How do I backup data to my cloud account with IDrive BMR Express?
How do I request an Express restore?
Where can I view the web activity logs of my account?
Where can I view the support tickets for my account?
Can I backup individual files to my BMR cloud account?
I subscribed to IDrive BMR via a Partner. Can I disable my Partner's access to my BMR device?
   
   

Can I access my BMR devices from an external network?

Yes, you can access all the BMR devices registered under your account from any external / internal network via Cloud Manage.

To connect to your BMR device,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials. The 'All BMR Devices' tab displays all the IDrive BMR devices linked to your account.
    If any device appears offline, click refresh to update the status.
    Note: The refresh option is displayed only for IDrive BMR version 8.4.0 and above.
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  3. Click 'Connect' corresponding to the required device.
    A browser-based access to the device web interface is launched via a new tab.

    From here, you can perform local backups, create restore points, view logs, and also monitor the health of the devices on the device. For more information, refer to the BMR FAQs.

    Note: In the case of BMR devices with firmware version 8.3.0 or older, access to the device web interface is established via a remote access window.

  4. Click 'Cloud Replication' to view the cloud replication statuses. You can also view and manage the cloud backup recovery points of individual physical and VMware machines on the BMR device.

 

Can I edit the BMR-device name?

Yes, you can change the BMR-device name.

To update the device name,

  1. Sign in to IDrive with your IDrive BMR credentials.
  2. The 'All BMR Devices' tab is displayed. Click edit corresponding to the required BMR device.
  3. Enter a new name for the device in the pop-up and click 'Update'.

    Note: The device name should be between 4 - 30 characters and can contain letters (a-z), numbers (0-9), hyphen (-), and underscore (_).

 

How do I manage my IDrive BMR account online?

Sign in to www.idrive.com to manage your IDrive BMR account via the IDrive BMR web console.

The IDrive BMR web console is divided into the following sections:

  • All BMR Devices - Connect to the BMR device via Cloud Manage and get started with backup/restore activities instantly. You can also view your cloud replication statuses and manage the cloud backup recovery points from this tab.
  • File Backup - Secure Linux, Macs, PCs, and mobile devices using the available cloud space.
  • IDrive BMR Express™ - Fill out a shipment form to place an order for the BMR Express device.
  • Web Logs - View web activity logs of your account on this tab.
  • View Tickets - View and track the support tickets for your account.
  • My Account - This section lets you view and update profile information and your credit card details. Here, you can also enable or disable two-step verification for your account.
  • Cloud Retention Policy - Manage your cloud data retention by specifying the duration for retaining the full and incremental image backups.

 

How do I view the cloud replication status of my clients?

You can view the cloud replication status of all your clients from 'All BMR Devices' > 'Cloud Replication'. Information such as the client name, size of the data transferred to the cloud, drives selected for backup, integrity status, and date and time of the last backup will be displayed in this section.

To view client-wise status, click  view client wise status against the required client name. Type of backup (whether full or incremental), recovery point, and other information will be displayed.

 view client wise status

 

How do I delete a client machine?

You can delete both physical machines and VMware machines from the web console.

To delete a physical machine,

  1. Sign in to www.idrive.com with your BMR cloud account credentials.
  2. Navigate to the required device in the 'All BMR Devices' tab, and click the 'Cloud Replication' button.
  3. Go to the 'Physical Machines' / 'VMware' tab. You will see the list of machines on your IDrive BMR device. Click corresponding to the client machine you want to remove.
  4. Click 'Confirm' to remove the client.
Remove the client

 

How does cloud retention policy help me?

The cloud retention policy helps you optimize your cloud storage space by allowing you to choose how long your backups should be retained on the cloud. Users can choose to define this value in days, months, years, or continue retaining cloud backups as long as needed. If you select ‘Retained Forever’, IDrive will continue retaining all backups on the cloud until they are manually removed by the user. Users can assign different values for incremental and full backups to further control the backups stored on the cloud. IDrive will continue retaining all backups on the cloud until they are manually removed by the user.

Note: The cloud retention policy will be applied at account level.

 

How do I manage my cloud backups on the BMR web client?

The IDrive BMR cloud retention policy allows you to retain data that you need for a time period specified by you, and thereby avoid storing data that is no longer needed.

To manage your backups,

  1. Sign in to the IDrive BMR web client.
  2. Hover over the 'Cloud Retention Policy' button and click 'Manage Policy Settings'.
  3. View Logs
  4. In the pop-up that appears, use the dropdown to choose the retention time for your incremental backup and full image backup.
  5. Click 'Apply'.
  6. Note: Old data will be deleted based on what you have specified in the backup retention settings.

    View Logs

 

Can I modify cloud retention settings for all devices?

The cloud retention settings specified by you will be applied at account level. You cannot specify the retention time for individual BMR devices or protected machines.

 

How do I set up two-step verification for my IDrive BMR account?

The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password you will need to enter a verification code received on your registered email address, phone number, or Time-based OTP authenticator app, while signing in to your IDrive BMR account.

To enable two-step verification,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click your username at the top-right of the screen and select 'Two-step Verification'.
  3. Click 'Enable'.
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  4. Select 'Email Address' or 'Phone Number' or 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. If you have chosen 'Phone Number', enter the same and click 'Send Code'. Click here to know how to set up via a Time-based OTP Authentication method.
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  5. Enter the verification code sent to your registered email address or phone number and click 'Verify & Enable'. A message is displayed to indicate two-step verification is successfully enabled.

To sign in after two-step verification is enabled with email address or phone number,

  1. On the sign-in screen, enter your username and password and click 'Sign in'. You will be prompted to enter a verification code sent to your registered email address or phone number.
  2. Enter the code and click 'Verify'.
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How do I configure two-step verification for my IDrive BMR account with Time-based OTP authentication?

To configure two-step verification for your IDrive BMR account with the Time-based OTP authentication method, you will need to enter a verification code generated by a Time-based OTP authenticator app installed on your mobile device, while signing in to IDrive BMR.

Follow the below steps to configure two-step verification with the Time-based OTP authenticator app:

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click your username at the top-right of the screen and select 'Two-step Verification'.
  3. Click 'Enable'.
  4. Select 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. See supported TOTP apps.
  5. Install and launch any Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen. Alternatively, you can also view the key by clicking on 'enter key manually' and type it manually on your mobile device and click 'Next'.
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  6. Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Click 'Continue'.
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    Note: You will require the recovery code to deactivate two-step verification for your account, in case you lose access to your mobile device where the Time-based OTP Authenticator app is installed.

  7. Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Activate'.
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To sign in after two-step verification is enabled with Time-based OTP Authenticator,

  1. On the sign-in screen, enter your username and password, and click 'Sign in'.
  2. You will be prompted to enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device.
  3. Enter the code and click 'Submit Code'.

 

Which Time-based OTP authenticator apps are supported by IDrive BMR?

IDrive BMR supports the following Time-based OTP authenticator apps:

  1. Google Authenticator (Android/iPhone/BlackBerry)
  2. Duo Mobile (Android/iPhone)
  3. Microsoft Authenticator (Android/iPhone/Windows Phone 7)
  4. Okta Verify (Android/iPhone)
  5. Any other authentication app that supports time-based one-time protocol or is compatible with Google Authenticator

 

Can I disable two-step verification for my IDrive BMR account with Time-based OTP authentication, in case I lose access to my mobile device?

Yes, you can disable two-step verification for your IDrive BMR account with Time-based OTP authentication. To disable,

  1. Navigate to www.idrive.com, enter your BMR cloud account credentials, and click 'Sign in'.
  2. In the verification code screen that appears, click the link 'I can't access my code'.
  3. In the 'Recovery Code' field, enter the recovery code received while configuring two-step verification for your IDrive BMR account.
  4. Click 'Deactivate'.

The two-step verification will be disabled for your IDrive BMR account.

 

I am unable to receive the SMS containing OTP for two-step verification. What should I do?

During the two-step verification process, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address.

Click 'Receive verification code via email address' in the two-step verification page.

A code will be sent to the registered email address. You can use this code to complete the verification process.

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How do I disable two-step authentication for my IDrive BMR account?

To disable two-step authentication for your account,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click your username at the top-right of the screen, and select 'Two-step Verification'.
  3. Click 'Disable'.

 

How do I view logs of deleted physical machines and VMware servers?

To view deletion logs,

  1. Sign in to the BMR web client.
  2. Hover over the 'Cloud Retention Policy' button and click 'View Logs'.
  3. View Logs

Under the ‘Physical Machines’ tab, you can view all the logs of all your physical machines that have been deleted.

View Logs

Under the ‘VMware’ tab, you can view logs of all your VMware servers that have been deleted.

View Logs

 

 

How do I backup data to my cloud account with IDrive BMR Express?

Fill in the hard drive shipment form available at www.idrive.com. Once you receive the Express device refer to the 'I have received the BMR Express device. How can I transfer data from the BMR device to the Express device?' FAQ to initiate backups.

 

How do I request an Express restore?

IDrive BMR Express™ helps you to restore data backups from your cloud account via physical shipment of temporary storage device - on request.

To request Express restore,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'IDrive BMR Express™' displayed on the left navigation bar.
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  1. Select the required clients from the 'Granular Restore Service' section to request the data.
  2. Note: Only the latest recovery point will be restored for the selected clients.

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  1. Provide the contact information and shipping address in the respective sections.
  2. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

Note: Temporary hard drive will be selected depending on the amount of data requested.

 

Where can I view the web activity logs of my account?

You can view the web activity logs of your account from the 'Web Logs' tab. Information such as activities performed, the date and time of the activity, and the IP address of the computer will be displayed.

To view the web activity logs,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'Web Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.
  1. Set a ‘Start Date’ and ‘End Date’ in the filter and click 'View Report' to view the logs for a specific period.
BMR_Web_Remote_bmr_granular

 

Where can I view the support tickets for my account?

You can view the support tickets for your account in the 'View Tickets' tab of the BMR web client.

To view the support tickets,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Navigate to the 'View Tickets' tab. All support tickets associated with your account are displayed here with information such as the ticket ID, subject, last updated time, and status.
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  3. Enter the ticket ID in the search bar to view a specific ticket.
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  4. Click on the ticket ID for more details.
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  5. You can also filter the tickets based on their status.

 

Can I backup individual files to my BMR cloud account?

Yes, in addition to BMR image backups, you can also backup individual files from PCs, Macs, Linux, and mobile devices to your BMR cloud account. However, you need to first enable file backup from the web console.

To enable file backup,

  1. Go to idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'File Backup' displayed on the left navigation bar.
  3. Click 'File Backup'.
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Once enabled, you can start backing up data to the BMR cloud account using the IDrive desktop application.

To perform data backup, refer to the following FAQs:

 

I subscribed to IDrive BMR via a Partner. Can I disable my Partner's access to my BMR device?

Yes, you can disable your Partner's access to your BMR device. Navigate to 'Settings' > 'Control Panel' > 'Partner Manage' and move the slider toggle to read 'Disabled'.

Backup Settings

 

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