Frequently Asked Questions

Statistics

If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

System Health

Where can I check the health status of the hard drive present in IDrive BMR server?
What is 'Raid Health Status'?

Storage Insights

Where can I view the storage utilisation details of all my backups?
Can I access detailed storage information of my physical devices?
How can I save the backup statistics?
What does the Dedup factor signify?
Where can I find the VMware-related storage information?
   
   

Where can I check the health status of the hard drive present in IDrive BMR server?

You can check the individual health status of the hard drive (OS and storage) under 'Hard Drive Health Status' section in the 'System Health' tab under Statistics.

Health status could be any of the following:

  • GOOD: Working fine
  • BAD: Contact support team immediately
  • Predicted to Fail: Contact support team immediately

Note: A unique serial number will be provided to each storage device to identify and replace them if the health status is bad.

Health Status

 

What is 'Raid Health Status'?

The 'Raid Health Status' section displays the health status of raid devices. If one device stops working the other will be working as backup.

Status can be any of the following:

  • Clean: Devices are working fine
  • Warning: Contact support team immediately
Raid Health Status

Note: A unique serial number will be provided for each raid device to identify and replace them if the health status is displayed as Warning.

The status 'Warning' doesn't always imply there is a critical problem with the raid storage array. Once you contact the support team, they will analyze the required reports and let you know if there is any issue and provide necessary information on resolving them.

Contact the BMR support team immediately if any of the raid devices stops working. Our team will analyze the problem and send a replacement device after processing. Once you receive the device, our team will assist in replacing the device over chat or phone support. After the device is successfully replaced and identified by the server, the rebuild operation will start. You can see the rebuild operation status in 'Raid health status' section.

 

Where can I view the storage utilisation details of all my backups?

You can view the storage utilisation details in the 'Storage Insights' tab. You can get information on total utilised storage space, overall saved space, overall dedup factor, file restore sessions, and created virtual machines details.

To view storage utilisation details,

  1. Log in to the IDrive BMR server web interface.
  2. Click 'Statistics' on the menu bar.
  3. Click the 'Storage Insights' tab.
storage insights physical machines

 

Can I access detailed storage information of my physical devices?

Yes, you can view information on the overall actual usage, overall dedup factor, overall saved space for all the registered client machines in the 'Storage Insights' section of the Dashboard. Additionally, 'File Restore' and 'Virtualization' provide information about the mounted file restore points and created virtual machines respectively.

 

How can I save the backup statistics?

You can save the backup statistics through the following steps:

  1. Log in to the IDrive BMR server web interface.
  2. Click 'Statistics' on the menu bar then click the 'Storage Insights' tab.
  3. Scroll down and select the 'Export' button on the right side.
storage insights export

You can choose from CSV, Excel or PDF format. You can also print or copy the data on the clipboard.

storage insights file formats

Note: The value displayed in 'Data Size' column for each client is not the actual amount of data physically stored. Because of the de-duplication mechanism used in the backend, the storage space for storing full and incremental backups is utilized in an efficient manner. The 'Actual Usage' column displays the true utilisation with deduplication in effect.

 

What does the Dedup factor signify?

The Dedup factor is an indicator of the effectiveness of deduplication. For instance, if the Dedup factor is 10x, it indicates that 10 times more data is stored in the physical space that is required to store just one unit of data.

 

Where can I find the VMware-related storage information?

You can find this information through the following steps:

  1. Log in to the IDrive BMR server web interface.
  2. Click 'Statistics' on the menu bar.
  3. Click 'Storage Insights' tab.
  4. Click 'VMware'.
storage insights vmware