Frequently Asked Questions

Bare-metal Restore

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How do I perform system restore from IDrive BMR server?
How many recovery points can I create?
Can I perform snapshot restore?
How can I perform system restore to multiple computers?
Can I perform file level restore to the client?
How can I access my backed up data if bare-metal restore fails or the computer does not boot up after performing bare-metal restore?
How many network share can I create for a recovery point?
Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?
I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?
Why do I get a blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform bare metal restore to a computer with different metal restore to a computer with different hardware configuration?
I am unable to connect to the BMR server when trying to perform restore operation. What do I do?
How do I restore VMware ESXi host and vCenter server backed up on the BMR device?
Is it possible to restore individual files/folders from VMware ESXi host and vCenter server backed up on BMR device?
   

How do I perform system restore from IDrive BMR server?

In order to perform system restore from the BMR server, you need to create IDrive BMR Restore CD or a bootable USB thumb drive to boot your computer. Also, ensure your computer is connected to the same network as IDrive BMR server.

For more information on creating IDrive BMR Restore CD or a bootable USB thumb drive, refer to the instructions on the shipped device.

To perform system restore,

  1. Boot your computer using IDrive BMR Restore CD or a USB thumb drive which has restore environment.
  2. After booting your system, click 'Next' in the welcome page.
  3. Select 'BMR Server' and click 'Next'.
  4. Enter the BMR server password and click 'Login'.
  5. Select the system from which you want to restore the data, from 'Choose your system' drop-down menu.
Choose your System
  1. Select the required volumes and their recovery points to restore, from 'Choose volume(s) and recovery point(s)' section and click 'Next'.
Choose Volume
  1. Select the drive to which you want to restore data, from 'Choose target drive to restore' drop-down menu.
Choose Target Drive
  1. Click 'Start Restore' and click 'Yes' in the confirmation window to start the restore process.
Note:
  1. The computer on which you are restoring data should have the same hard drive space as the computer being backed up. Also, if the 'backup computer' has multiple drives, ensure that the 'restore computer' also has same number of drives.
  2. It is recommended that 'restore computer' have same hardware configuration as 'backup computer'. However, you may have to install the required additional drivers if there is any change in the hardware configuration of the 'restore computer'.

 

How many recovery points can I create?

You can create maximum of 5 recovery points. Each recovery point will have a username and password and the details will be displayed in the 'Mount Path Summary' table.

 

Can I perform snapshot restore?

Yes, you can perform snapshot-based image restore for point-in-time recovery. During the restore process, you need to select the particular drive along with the required date on which the data was backed up. IDrive BMR thus allows you to perform bare-metal restore.

 

How can I perform system restore to multiple computers?

You can easily perform system restore to multiple computers in a single go. All you have to do is boot the multiple computers with the restore CDs/USBs and perform the restore operation. Data can be accessed directly from the IDrive BMR server during restore.

 

Can I perform file level restore to the client?

Yes, you can perform file level restore to the client by creating recovery point.

To create a file level recovery point access,

  1. On the 'File Restore' tab, select the client from 'Choose a System' drop-down.
  2. Select the recovery point from 'Choose a Recovery Point' drop-down.
  3. By default 'Enable user authentication' will be selected as 'No'. This will create an open share that is accessible on the network. However, if you want the share to be secured, we recommend you to create with username and password. To create a secure share, select 'yes' and perform the following steps:
    1. Select the username from 'Mount username' drop-down.
    2. Enter the mount password.
Mount Restore
  1. Click 'Create'.

A summary for the selected computer will be created in the 'Mount Path Summary' table. You can use the path displayed under 'Mount Path' to access your backed up data.

Mount Path

 

How can I access my backed up data if bare-metal restore fails or the computer does not boot up after performing bare-metal restore?

The bare-metal restore operation may fail or the computer may not boot up if the restored computer does not have the same hardware configuration as the backup computer. There may be new hardware devices present on the restore computer and the necessary drivers may not be installed. We recommend you to have identical hardware configuration on both the computers.

However, you still can access all the backed up data by creating recovery point. For steps to create recovery point, refer FAQ.

 

How many network share can I create for a recovery point?

You can create a maximum of 5 simultaneous network shares for a recovery point irrespective of authentication type selected. The details of recovery point will be displayed in the 'Mount Path Summary' table.

 

Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?

We do not recommend performing bare-metal restore to a computer with a different hardware configuration, as the restored computer may not boot after restore due to hardware dissimilarity. For the bare-metal restore to be successful, a computer with same or similar hardware configuration as the backup computer is preferred.

Ensure the following conditions are met, if the restore computer has different hardware configuration:

  • The restore issue due to hardware dissimilarity is lesser in modern Windows operating systems such as Windows 8.1 and Windows 10.
  • The motherboard chipset type (AMD / Intel) should be same in both the backup and restore computer.
  • The hard drive storage controller (IDE / SATA) should be same in both the backup and restore computer.

 

I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?

Bare-Metal restore for the client machine with RAID based storage (Hardware or Software RAID) is not supported in IDrive BMR. However, you can still perform file-level restore of the backed up data to the client machine.

Note: Virtualization of the client machine with RAID based storage may work depending on the RAID type and driver compatibility.​

 

Why do I get a blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform bare metal restore to a computer with different hardware configuration?

You may get a blue screen with an error code “Stop 0x0000007B INACCESSABLE_BOOT_DEVICE” as shown in the image below.
Blue screen of Death containing error code

This is because, when the OS is started after a bare-metal restore, it automatically disables unused storage drivers to speed up the Windows startup process.

To fix this issue temporarily, you can reset the SATA mode from AHCI or RAID to IDE in BIOS. However, you will get the same error when you reboot the computer.

Perform the following steps to fix this issue permanently:

  1. Login to Windows and go to the following path in 'Registry Editor'.
    1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci
    2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\pciide
  2. Double-click on 'Start', set 'Value data' to zero and click 'OK'.
  3. Close 'Registry Editor' and restart the system.
  4. Go to BIOS settings and change the SATA configuration settings as per your requirements.

After Windows starts booting up, it'll automatically detect the change and install the appropriate drivers. Once the drivers are installed, Windows will boot without any problem.

 

I am unable to connect to the BMR server when trying to perform restore operation. What do I do?

You are unable to connect to BMR server because of network connectivity issue and your machine has not availed IP address from the router. The connection status will be displayed as 'Connection failure' in 'IP' field on the top-right corner of the page.

To resolve the issue, ensure the following requirements are met and reboot your machine:

  • Ethernet cable is properly connected to the primary NIC in your machine
  • DHCP is enabled in the router to which the machine is connected

Contact support team, if you are still unable to connect to the BMR server. We recommend you to enable the remote access, so that our support team can connect to your machine remotely and resolve the issue.

To enable remote access,

  1. Click restore-setting icon displayed on the top-right corner of the page.
  2. Click on the slider.
  3. Provide the password and click 'Apply' to enable remote access.
Enable remote access

Note: If there is any connection failure between BMR server and the machine when the restore operation is in progress, you should reboot the system and restart the restore operation.

 

How do I restore VMware ESXi host and vCenter server backed up on the BMR device?

To restore a VM,

  1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Go to 'VMware'–>'ESXi'/vCenter.
  3. Select 'VM restore'.
    VM restore
  4. Select the required ESXi host you want to restore.
  5. Select a VM and the required recovery point.
  6. Select 'Same VM' if you wish to restore data to the selected VM.
  7. To restore data to another VM, select 'New VM'.
    VM restore
  8. Select an ESXi host for the new VM.
  9. Enter a name for the VM and select a data store.
  10. Click 'Restore' to initiate the restore process.

To restore a VM running on vCenter server,

  1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Go to 'VMware Restore'–>'vCenter'.
  3. Select 'VM restore'.
    VM restore
  4. Select the required vCenter server you want to restore.
  5. Select an ESXi host.
  6. Select a VM and the required recovery point.
  7. Select 'Same VM' if you wish to restore data to the selected VM.
  8. To restore data to another VM, select 'New VM'.
    VM restore
  9. Select a vCenter and the required ESXi host for the new VM.
  10. Enter a name for the VM and select a data store.
  11. Click 'Restore' to initiate the restore process.

You can view detailed restore progress in the 'Activities' section.

 

Is it possible to restore individual files/folders from VMware ESXi host and vCenter server backed up on BMR device?

Yes, you can restore individual files/folders, irrespective of operating system on the VM. All major file-system on the VM are also supported.

To restore individual files/folders from a backed up ESXi host,

  1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Go to 'VMware Restore'–>'ESXi'.
  3. Select 'File restore'.
  4. File restore
  5. Select the required ESXi host you want to restore.
  6. Select a VM and the required recovery point.
  7. Click 'Create Mount' to initiate the restore process.

To restore individual files/folders from a backed up vCenter ,

  1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Go to 'VMware Restore'–> 'vCenter'.
  3. Select 'File restore'.
  4. File restore
  5. Select the required vCenter server you want to restore.
  6. Select an ESXi host.
  7. Select a VM and the required recovery point.
  8. Click 'Create Mount' to initiate the restore process.

You can view detailed restore progress in the 'Activities' section.