Frequently Asked Questions

General

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What is IDrive BMR?
Are IDrive BMR backups HIPPA-compliant?
How do I access the BMR device interface?
How do I set up two-step verification for my IDrive BMR account?
How do I install IDrive BMR on multiple PCs in one go?
What is BMR web console and what operations can I perform from here?
Can I perform power operations of the BMR device via web interface?
Can I view and change my profile information?
How can I configure my IDrive BMR device with encryption?
How can I upgrade my local BMR device?
How can I upgrade cloud storage space?
Which network ports are to be used for IDrive BMR device and client computer?
How do I perform manual cleanup of the BMR device’s storage space?
I am not able to access the BMR device interface. Instead, a cleanup window is displayed. Why?
What is the hardware configuration of the IDrive BMR device?
In case of a device issue, will I be alerted?
How do I configure network settings for my IDrive BMR device?
Is it possible to change the time zone for the IDrive BMR device according to my location?
What happens when I reset the network settings?
Data backed up to the IDrive BMR device is reliable for restore?
What are the system requirements for IDrive BMR?
What does 'Firewall Checkpoint' do?
I am unable to save mail settings. Why is that?
How do I connect a specific client machine to the IDrive BMR device?
Are backup settings and global server settings applicable for VMware machines?
Can I link my BMR cloud account with my IDrive account?
Is my data encrypted at rest?
What changes can I make using 'Backup Settings'?
How does the statistics help me?
Does IDrive BMR offer 24/7 support?
Can I add a VAT ID to my IDrive BMR account?
Does IDrive BMR have a VAT number?
What are the publicly disclosed vulnerabilities that could be detected in a network scan that hosts the BMR device?
   

What is IDrive BMR?

IDrive BMR is an onsite bare-metal restore solution. You can perform full, incremental and manual backup of a computer including multiple hard drives and partitions. The backed up data is saved in the form of a single file (known as an image) onsite. You can maintain a ready-to-use, bare-metal restore (BMR) capability with each image-based backup. In addition to local backup, IDrive offers cloud replication, which lets you transfer backups stored on your IDrive BMR device to your cloud account. This advanced solution allows you to restore backed up data to multiple computers at the same time.

 

Are IDrive BMR backups HIPPA-compliant?

Yes, IDrive BMR helps healthcare establisments stay compliant with the federal mandates of HIPPA. IDrive BMR also supports the high compliance standards of SOX, GLBA, and SEC/FINRA.

Read our Compliance Statement >

Place your request for your Business Associate Agreement (BAA) >

 

How do I access the BMR device interface?

You can access the BMR device interface from any machine that is on the same network as the BMR device. You can access the interface with any browser, using the following methods:

Via bmrdevice.idrive.com: Navigate to bmrdevice.idrive.com on your browser. The page will display a list of online BMR devices on the network along with their IP addresses. Click 'Connect' against the required BMR device and the sign-in page of the BMR device interface will be launched in a new tab.

Via serial key: Enter the serial key of the BMR device in small case, followed by '.local' on the address bar of your browser. (For example: If your device serial number is BMR-34KF3ZQTYI, navigate to the following address: http://bmr-34kf3zqtyi.local.) The sign-in page of your BMR device interface will be displayed.

Via IP address: Navigate to the BMR device interface by using the IP address as the application's URL.To know the IP address of a BMR device,

  1. Connect a monitor to the device.
  2. Press the power button on the front panel to start the device.
  3. Once the device has completed the start-up process, the dashboard will be displayed on the monitor along with the BMR device's IP.

 

How do I set up two-step verification for my IDrive BMR account?

To enable two-step verification,

  1. Log in to www.idrive.com using your IDrive BMR credentials.
  2. Go to 'My Account' > 'Two-step Verification' and click 'Enable Two-step Verification' to enable email-based login authorization.
  1. A verification code will be sent to your registered email. Enter this code and click 'Verify & Enable'. You will get a confirmation about Two-step Verification being enabled for your account.

You can disable this access-control at any time. To disable two-step verification, go to 'My Account' > 'Two-step Verification' and click 'Disable'.

 

How do I install IDrive BMR on multiple PCs in one go?

You can use the IDrive BMR MSI package to remotely install the BMR application on multiple PCs.

Prerequisites for remote deployment of IDrive BMR MSI package:

  • IDrive BMR MSI installer package
  • Shared folder accessible via all the domain users
  • Active Directory environment

First, follow the steps given below to create a Group Policy Object (GPO) under active directory environment:

  1. Launch ‘Group Policy Management' from the Start menu.
  1. Navigate to 'Forest', the folder for creating group policy.
  2. Double-click ‘Domains’ and navigate 'Group Policy Object'.
  1. Right-click 'Group Policy Object' and click ‘New’.
  1. Assign a group name and click 'OK'.

Next, follow the steps given below to assign the IDrive BMR MSI package to the domain computers:

  1. Right-click the new group policy and click ‘Edit’. This will launch the ‘Group Policy Management Editor’.
  1. Go to 'Computer Configuration' > 'Policies' > 'Software Settings' > 'Software installation'.
  1. Right-click 'Software installation' and navigate to 'New' > 'Package'.
  1. Locate and select the shared network folder with the IDrive BMR MSI installer package and click 'Open' to add to the software installation container.
  2. Select 'Assigned' and click 'OK'. The process may take a while, depending on the size of the software.
  1. Right-click on the MSI package and click 'Properties'. The 'IDrive Properties' window appears.
  2. Navigate to the 'Deployment' tab. Under ‘Deployment type’ select 'Assigned' and under ‘Deployment options’ select 'Install this application at logon’.
  1. Click ‘OK’.
  2. Right-click the domain and click 'Link an Existing GPO'. The 'Select GPO' screen appears.
  1. Select the newly created Group Policy and click ‘OK’. The IDrive BMR application will be assigned to the domain computers on the next reboot and to the domain users on the next sign in.

 

What is BMR web console and what operations can I perform from here?

BMR web console is a centralized management system that lets you manage all your backup, recovery and cloud replication requirements. You can access IDrive BMR device, add your computers and ESXi/vCenter to the BMR device and schedule their data backups/restores from anywhere.

You can also,

  • Perform local backup and restore operations
  • Organize physical and VMware machines into groups, and apply separate settings for them
  • Create up to four virtual instances of your machines on the BMR device instantly
  • Enable cloud replication of your local backups and also schedule them as required
  • Change the global server settings, backup settings and mail settings
  • Manage control panel related settings
  • View the health status of your drives and devices, and review storage utilization
  • View system logs and logs of all backup, restore and cloud replication activities of physical and VMware machines

 

Can I perform power operations of the BMR device via web interface?

Yes, you can shutdown or restart the BMR device from the 'Admin' dropdown.

 

Can I view and change my profile information?

Yes, you can change your email address and password from the IDrive BMR’s device web interface.

To change account password,

  1. Click the username displayed on the top-right corner of the page and click 'Change Password'.
Change Password
  1. Enter new password and confirm the same in the 'Change Password' window.
Change Password
  1. Click 'Change Password'.

 

How can I configure my IDrive BMR device with encryption?

The encryption configuration for your BMR device is done only once, at the beginning of the device setup.

To configure encryption on your BMR device,

  1. Sign in to the BMR web interface.
  2. You will be prompted with a message to configure your device with encryption. Choose default encryption or private encryption based on your requirements.
  3. To set 'Default encryption key', click 'Continue'.
  4. Alternatively, to set 'Private encryption key', enter a private encryption key of your choice in the respective field and confirm the same. Click ‘Continue’.
Note:
  • Once you set the encryption key (default or private), you will not be able to change this key in the future.
  • BMR does not store your private encryption key on its servers. It uses a special technique to encrypt your private encryption key that can only be used to verify, but not retrieve it.
  • It is recommended that you archive it safely. Without your private encryption key, you will not be able to retrieve your data. We will not be able to provide the private encryption key information.

 

How can I upgrade my local BMR device?

You can choose any of the hardware add-ons to upgrade your local BMR device.

To upgrade,

  1. Sign in to the IDrive web interface with your user credentials. Click the 'Upgrade Now' button at the top-right corner of the page.
Upgrade button
  1. In the window that appears, enter your username, email address and phone number.
BMR Local device
  1. Choose a hardware add-on from the respective dropdown.
Choose a hardware add-on
  1. Click 'Submit Request'.

Once this is completed, our sales team will contact you to upgrade your BMR device.

 

How can I upgrade cloud storage space?

To upgrade cloud space,

  1. Sign in to the IDrive web interface with your user credentials. Click the 'Upgrade Now' button at the top-right corner of the page.
Upgrade button
  1. In the window that appears, select 'Cloud'. Enter your username, email address and phone number.
Cloud
  1. Click 'Submit Request'.

Once this is completed, our support team will contact you to upgrade your cloud space.

 

Which network ports are to be used for IDrive BMR device and client computer?

Following network ports are to be used for IDrive BMR device and client computer:

For IDrive BMR device:

Port Usage Incoming/Outgoing
55414 HTTP web interface Incoming
35623 UDP broadcasts for discovery Outgoing

For client computer:

Port Usage
35622 UDP broadcasts for discovery
35623 Commands and image backups

 

How do I perform manual cleanup of the BMR device’s storage space?

You can perform manual cleanup only when you have utilized 80% of storage space. An option to perform manual cleanup, with a drop-down list to select the percentage of storage space to be cleaned up, will be enabled.

To perform manual cleanup,

  1. Sign in to IDrive BMR’s device web interface and click 'Statistics' -> 'System Health'.
  2. Select the percentage of storage space to be cleaned up from 'CleanUp Percentage' drop-down list.
  3. Click 'Cleanup'.
  4. Click 'Confirm' in the confirmation window.

Note: During manual cleanup the device will restart couple of times and the web interface will be unavailable.

Storage Volume

 

I am not able to access the BMR device interface. Instead, a cleanup window is displayed. Why?

When the local storage utilization on your BMR device has exceeded 90%, all the backup and restore operations will be temporarily suspended to prevent the storage from filling up further. Click 'Cleanup Now' to run a local storage cleanup.

Cleanup Exceeded 90%

Note: If the cleanup does not reduce the storage utilization below 90%, you will again be redirected to this page and the backup and restore operation will continue to remain suspended. In such a case, contact the support team for assistance.

 

What is the hardware configuration of the IDrive BMR device?

The IDrive BMR device is designed for better performance and reliability, therefore hardware components are chosen accordingly. It is optimized to support the backup appliance and its workload.

Hardware configuration of IDrive BMR device (6TB models or higher):

  • Processor: Features Intel Xeon series CPUs
  • Memory: Latest DDR4 memory modules with ECC

    Note: Error-correcting code memory (ECC memory):

  • ECC Memory: Type of computer data storage that can detect and correct the most common kinds of internal data corruption. It is mainly used in scientific or financial computing to prevent data corruption.
  • Storage Drives: Enterprise-grade storage hard drives for best performance and high reliability
  • Network: Features two network Ethernet ports to provide redundancy
  • Power Supply: Equipped with a server grade power supply known for high reliability
  • Form Factor: Rack mountable and ideal for your existing server rack infrastructure

Hardware configuration of IDrive BMR device (4TB models):

  • Processor: Features Intel Core CPUs
  • Memory: Non-ECC DDR4 memory modules
  • Network: One network Ethernet port
  • Power Supply: Desktop grade power supply
  • Form Factor: Mini tower

 

In case of a device issue, will I be alerted?

In case your BMR device is offline for more than 48 hours, you will be notified on your primary email and the subscribed additional emails if any.

Note: Server alert notifications are applicable only if cloud replication is enabled.

 

How do I configure network settings for my IDrive BMR device?

During initial sign in, by default the device will be configured to DHCP mode. You can change the default settings from the 'Settings' tab.

To change network settings,

  1. Sign in to IDrive BMR’s device web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Under 'Network Settings' tab, click against the required ethernet port entry. The 'Network Settings' window appears.
  1. Select 'IP Mode' as 'Static' and provide the required information such as IP address, Netmask and Gateway in the respective fields.
  2. Click 'Apply Settings'.

To change DNS settings,

  1. In the 'Network Settings' tab, select 'Use the following DNS server address' under 'DNS settings' section.
  2. Provide primary and secondary DNS server address in the respective fields and click 'Apply'.

 

Is it possible to change the time zone for the IDrive BMR device according to my location?

Yes, you can change the time zone for the IDrive BMR device according to your location.

To change,

  1. Sign in to IDrive BMR’s device web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Go to 'Time Zone' tab and choose your region from the 'Select Time Zone' drop-down list.
  4. Select your country and zone.
  5. Click 'Save'.

 

What happens when I reset the network settings?

When you click 'Reset Network' under the 'Network Settings' tab, the following actions take place:

  • Both the network interfaces on this device will be set to DHCP mode.
  • The device will reboot to apply the changes. Ensure no backups are in progress at this time.
  • After reboot, the device will try to obtain DHCP provided IP from your network.

 

Data backed up to the IDrive BMR device is reliable for restore?

Yes, all data backed up to the IDrive BMR device is reliable for restore. To ensure the reliability of the backed-up data, the BMR device is programmed to perform a three-tier check:

  • Firstly, a block-by-block checksum verification before and after data transmission.
  • Secondly, a built-in error correction mechanism that verifies data before writing it on the device
  • And finally, after the backup is completed, a filesystem mount check is executed to verify availability of the data needed for a successful restore. The status of this final check is displayed in the BMR device UI and also notified to email addresses specified in the 'Backup Report Notification' section.

Additionally, it is recommended that you perform routine local virtualization of your backups to ensure successful restores.

 

What are the system requirements for IDrive BMR?

IDrive BMR currently supports bare-metal backup only from client computers running on Windows OS.

Following are the system requirements for IDrive BMR:

Operating Systems:

  • Windows Vista (with all Windows updates installed)
  • Windows Server 2008 (with all Windows updates installed)
  • Windows Server 2008 R2
  • Windows 7
  • Small Business Server 2011 (with all Windows updates installed)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019

File System:

  • IDrive BMR supports backup from only NTFS formatted volumes

Disk Partition Style:

  • MBR
  • GPT
Note:
  1. You can backup dynamic or logical volumes in MBR disk.
  2. Bare-metal restore of these volumes is not supported.
  3. You can still recover data from these backed up volumes by using the 'File Restore' option. Refer steps to recover backed up data using file restore option.
  4. Bare-metal restore is not supported for the data backed up from client machines with RAID-based storage. However, you can still perform file-level restore of the backed up data to the client machine.

 

What does 'Firewall Checkpoint' do?

Firewall Checkpoint is a function within the BMR device that helps you check firewall restrictions, if any. Through this function, network restrictions on services such as email delivery, cloud replication and so on are identified.

To check these settings,

  1. Sign in to the IDrive BMR device web interface.
  2. Click 'Settings' displayed on the menu bar.
  3. Go to the 'Control Panel' tab.
  4. Scroll down and click 'Check Now' in the Firewall Checkpoint section.

Status of settings:

Successful - This means that there are no firewall restrictions and you can continue to use all services related to BMR. Successful - There are no firewall restrictions and you can continue to use all services related to BMR

Failure - This means that the port has been blocked Failure - The port has been blocked


If you receive a failure alert, contact your network admin to unblock the network firewall. Here are the port details:

  • General Firewall Settings - Unblock Port '80' and Port '443' for 'www.idrive.com' and 'www1.idrive.com' servers.
  • Mail Settings - Check your Mail Server Port details and unblock the port, if blocked.
  • Cloud Replication - Contact the BMR support team to receive the Port details. Then share this information with your network admin to unblock the respective ports.

 

I am unable to save mail settings. Why is that?

This could be because the port number used to connect to the mail server may have been blocked. You can check whether the port is blocked or not from the BMR device interface.

To check,

  1. Sign in to IDrive BMR device web interface.
  2. Click 'Settings' displayed on the menu bar.
  3. Go to 'Mail' -> 'Mail Server Settings' tab.
  4. Click 'Firewall Check Now'.

Contact your network admin to unblock the port, if it is blocked.

 

How do I connect a specific client machine to the IDrive BMR device?

Download the IDrive BMR installer on your machine. During installation, the installer will prompt you to enter a Server Identity Key.

To add the identity key,

  1. Sign in to IDrive BMR device web interface.
  1. On the right-corner of the 'Physical Machines' tab, click the 'Add Client' button to add a physical machine.
  1. The BMR device’s identity Key along with the following message will be displayed.
  2. Enter the identity key in the 'Enter the server identity key' field on the IDrive BMR installer and click 'Next'.
  3. Once this is complete, your backup will be automatically initiated.

 

Are backup settings and global server settings applicable for VMware machines?

No, backup settings and global server settings are only relevant for physical machines.

 

Can I link my BMR cloud account with my IDrive account?

If you have an IDrive Enterprise account and a BMR cloud account, you can contact BMR support to link both these accounts. This lets you directly access your BMR cloud account from IDrive, without the need to enter your BMR user credentials every time, to sign in.

 

Is my data encrypted at rest?

Yes, your data is encrypted at rest. BMR uses AES-256 CCM encryption to secure your data when stored on the BMR device and on the cloud. Your data is also encrypted when transferred to the cloud account.

 

What changes can I make using 'Backup Settings'?

You can update and propagate settings globally to all machines - be it a group or individual machines. This helps you conveniently manage all settings right from one place for your physical machines.

Note: When you specify a time period for the backup, the system will ensure that the backup will be initiated within the specified time period. However, backups may not necessarily commence exactly at the start time.

Backup Settings

 

How does the statistics help me?

BMR provides timely statistics that help users monitor resource usage by virtualized machines. The graphics displayed on the dashboard lets you view the utilization details of all machines at one place.

 

Does IDrive BMR offer 24/7 support?

Yes, IDrive BMR offers 24/7 support via live chat. For priority assistance, call us on 1-855-815-8706 (ext 5), Monday - Friday, 6:00 AM to 6:00 PM PST. You can also arrange a call-back by filling out the support form or via chat.

 

Can I add a VAT ID to my IDrive BMR account?

Yes, if your business is based in the EU region, you have the option to add your VAT ID to your IDrive BMR account.

To add your VAT ID,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'My Account' on the left navigation bar.
  3. Enter your VAT ID in the 'VAT Exemption Number' section and click 'Save Changes'. The VAT ID will be updated to your account and may be validated by IDrive BMR.
Backup Settings

Note: The 'VAT Exemption Number' section will be displayed only if it is applicable for your chosen country.

 

Does IDrive BMR have a VAT number?

For information related to IDrive VAT number, send an email to support@idrive.com.

 

What are the publicly disclosed vulnerabilities that could be detected in a network scan that hosts the BMR device?

Currently, there is one low-level disclosed vulnerability. Read the details and its resolution below.

CVE ID: CVE-1999-0519 and CVE-2000-1200

Description:
A NETBIOS/SMB share password is the default, null, or missing.

The BMR device provides granular file-level restore through SMB shares hosted on the device. We also have the NAS-capability built into the product through which you can create SMB shares. These shares can be set to operate with authentication (recommended) or without authentication (not recommended). The unauthenticated share is publicly accessible within the local area network. This is to support the product's backup and disaster recovery functionality. The SMB server configurations that support both these modes of access could cause this vulnerability to be reported in the scan.

Resolution:
Our technical support team will assist in configuring the SMB server settings of your BMR device so that only the authenticated network shares are allowed. However, please note that, if you still choose to create a network share with the public access (non-authenticated) thereafter, the applied settings will be overridden.

If you are concerned about a particular vulnerability other than this, get in touch with support so we can investigate and provide a solution.

 

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