Frequently Asked Questions

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What is IDrive BMR?
Are IDrive BMR backups HIPPA-compliant?
How do I access the BMR device interface?
What is the IDrive BMR device interface and what operations can I perform from here?
Can I perform power operations on a BMR device via the web interface?
Can I view and change my profile information?
How do I configure my IDrive BMR device with encryption?
How do I upgrade my local BMR device?
How do I upgrade cloud storage space?
Which network ports are to be used for IDrive BMR devices and client computers?
How do I perform data cleanups on the IDrive BMR device?
I am not able to access the BMR device interface. Instead, a cleanup window is displayed. Why?
What is the hardware configuration of the IDrive BMR device?
In case of a device issue, will I be alerted?
How do I configure network settings for my IDrive BMR device?
Is it possible to change the time zone for the IDrive BMR device according to my location?
What happens when I reset the network settings?
Data backed up to the IDrive BMR device is reliable for restore?
Is there an integrity check for the data stored on the cloud?
What are the system requirements for IDrive BMR?
What does 'Firewall Checkpoints' do?
I am unable to save mail settings. Why is that?
Can I link my BMR cloud account with my IDrive account?
Is my data encrypted at rest?
Does IDrive BMR offer 24/7 support?
Can I add a VAT ID to my IDrive BMR account?
Does IDrive BMR have a VAT number?
What are the publicly disclosed vulnerabilities that could be detected in a network scan that hosts the BMR device?
   
   

What is IDrive BMR?

IDrive BMR is an onsite bare-metal disaster recovery solution with cloud replication features. You can perform full, incremental, and manual backup of Windows computers (servers, desktops, laptops) and VMware virtual machines to your local BMR device. The backups stored on your IDrive BMR device can be transferred to your cloud account via manual and scheduled cloud backup for a secondary backup. Bare-metal recovery is available via WinRE based restore, file-level recovery, and instant local and cloud virtualization.

Additionally, you can use your BMR device storage to create, host, and backup NAS and iSCSI shares.

 

Are IDrive BMR backups HIPPA-compliant?

Yes, IDrive BMR helps healthcare establishments stay compliant with the federal mandates of HIPPA. IDrive BMR also supports the high compliance standards of SOX, GLBA, and SEC/FINRA.

Read our Compliance Statement >

Place your request for your Business Associate Agreement (BAA) >

 

How do I access the BMR device interface?

Access the web interfaces of your devices from anywhere via cloud manage. To access your device(s):

  1. Sign in to www.idrive.com with your IDrive BMR credentials. All your devices are listed in the 'All BMR Devices' tab.
  2. Click the 'Connect' button corresponding to the required device. A remote access to the device interface is established via your browser.
  3. Manage your BMR device settings and operations.

Alternatively, you can access the BMR device interface from any machine that is on the same network as the BMR device. You can access the interface with any browser, using the following methods:

Via bmrdevice.idrive.com: Navigate to bmrdevice.idrive.com on your browser. The page will display a list of online BMR devices on the network along with their IP addresses. Click 'Connect' against the required BMR device and the sign-in page of the BMR device interface will be launched in a new tab.

Via IP address: Navigate to the BMR device interface by using the IP address as the application's URL.

To know the IP address of a BMR device,

  1. Connect a monitor to the device.
  2. Press the power button on the front panel to start the device.
  3. Once the device has completed the start-up process, the dashboard will be displayed on the monitor along with the BMR device's IP.

Via serial key: Enter the serial key of the BMR device in small case, followed by '.local' on the address bar of your browser. (For example: If your device serial number is BMR-34KF3ZQTYI, navigate to the following address: http://bmr-34kf3zqtyi.local.) The sign-in page of your BMR device interface will be displayed.

 

What is the IDrive BMR device interface and what operations can I perform from here?

IDrive BMR device interface is a centralized management system that lets you manage all your backup, recovery, and cloud replication requirements. You can access the IDrive BMR device, add your computers and ESXi/vCenter to the BMR device and schedule their data backups/restores from anywhere.

You can also,

  • Perform local backup and restore operations
  • Organize physical and VMware machines into groups, and apply separate settings for them
  • Create virtual instances of your machines on the BMR device or the cloud instantly
  • Manage and schedule cloud replication of your local backups
  • Change the cleanup, backup, and mail settings
  • Manage control panel related settings
  • View the health status of your drives and devices, and review storage utilization
  • View system logs and logs of all backup, restore, and cloud replication activities of physical and VMware machines

 

Can I perform power operations on a BMR device via the web interface?

Yes, you can shutdown or restart the BMR device from the 'Admin' dropdown.

BMR

 

Can I view and change my profile information?

Yes, you can change your email address and password from the IDrive BMR’s device web interface.

To change the account password,

  1. Click the username displayed on the top-right corner of the page and click 'Change Password'.
Change Password
  1. Enter a new password and confirm the same in the 'Change Password' window.
Change Password
  1. Click 'Change Password'.

 

How do I configure my IDrive BMR device with encryption?

The encryption configuration for your BMR device is done only once, at the beginning of the device setup.

To configure encryption on your BMR device,

  1. Sign in to IDrive BMR’s device web interface.
  2. You will be prompted with a message to configure your device with encryption. Choose default encryption or private encryption based on your requirements.
  3. To set 'Default encryption key', click 'Continue'.
  4. Alternatively, to set 'Private encryption key', enter a private encryption key of your choice in the respective field and confirm the same. Click ‘Continue’.
Note:
  • Once you set the encryption key (default or private), you will not be able to change this key in the future.
  • BMR does not store your private encryption key on its servers. It uses a special technique to encrypt your private encryption key that can only be used to verify, but not retrieve it.
  • It is recommended that you archive it safely. Without your private encryption key, you will not be able to retrieve your data. We will not be able to provide the private encryption key information.

 

How do I upgrade my local BMR device?

You can choose any of the hardware add-ons to upgrade your local BMR device.

To upgrade,

  1. Sign in to the IDrive web interface with your user credentials. Click the 'Upgrade Device / Cloud' button at the top-right corner of the page.
Upgrade button
  1. In the window that appears, enter your username, email address, and phone number.
BMR Local device
  1. Choose a hardware add-on from the respective dropdown.
Choose a hardware add-on
  1. Click 'Submit Request'.

Once this is completed, our sales team will contact you to upgrade your BMR device.

 

How do I upgrade cloud storage space?

To upgrade cloud space,

  1. Sign in to the IDrive web interface with your user credentials and go to 'Cloud Replication' tab. Click the 'Upgrade Device / Cloud' button at the top-right corner of the page.
Upgrade button
  1. In the window that appears, select 'Cloud'. Enter your username, email address, and phone number.
Cloud
  1. Click 'Submit Request'.

Once this is completed, our support team will contact you to upgrade your cloud space.

 

Which network ports are to be used for IDrive BMR devices and client computers?

Following network ports are to be used for IDrive BMR devices and client computers:

For IDrive BMR device:

Port Usage Incoming/Outgoing
55414 HTTP web interface Incoming
35623 UDP broadcasts for discovery Outgoing

For client computer:

Port Usage
35622 UDP broadcasts for discovery
35623 Commands and image backups

For Cloud Manage:

Port Destination Protocol
5349 bmrturn.idrivelite.com UDP & TCP - Inbound/Outbound

For Partner Manage:

Port Destination Protocol
443 us-west-1.idrivetunnel.com TCP & TLS Outbound
443 accessbmr.idrive.com TCP Outbound

 

How do I perform data cleanups on the IDrive BMR device?

You can delete old and incomplete backups from the BMR device via cleanup.

To configure and schedule your cleanup,

  1. Sign in to the IDrive BMR device web interface and click 'Cleanup Settings'.
  2. Schedule the cleanup operation in the 'Cleanup time window' section. You can schedule cleanups daily or on weekdays / weekends by selecting the days and hours as required from this section. The device deletes old and incomplete backups as per the schedule and your backup retention settings. Read more about backup retention settings in this FAQ.
  3. Set the ‘Global soft filesystem quota’ limit at 80% (recommended) or as required. When the device storage crosses this limit, the device will suspend all operations and redirect to the cleanup maintenance page.

To perform a manual cleanup,

  1. Go to 'Statistics' > 'Storage Insights'.
  2. Select 'All', 'Physical Machine', or 'VMware' from the 'Cleanup Type' dropdown.
  3. Cleanup Time
  4. Click 'Cleanup'.
  5. In the popup window that appears, click 'Confirm'.

Once these steps are completed, the manual cleanup operation will be initiated.

Note: The device interface will be inaccessible for the duration of the cleanup.

 

I am not able to access the BMR device interface. Instead, a cleanup window is displayed. Why?

When the local storage utilization on your BMR device exceeds your global soft filesystem quota, all the backup and restore operations will be temporarily suspended to prevent the storage from filling up further. You will be redirected to the cleanup maintenance page.

Cleanup Exceeded 90%

Solution: All the protected physical and VMware machines will be listed under respective tabs along with their backup retention settings. Adjust the 'Min' and 'Max' image backups retention for all machines as needed and click 'Cleanup Now'.

Note: If the cleanup does not effectively reduce storage below the specified global soft filesystem quota, you will again be directed to this page. Reduce the retention settings further and reattempt cleanup to reinstate normal operations.

Alternatively, you can also click the 'Manage Recovery Points' button corresponding to any physical or VMware machine to view and manage backups at the machine level.

 

What is the hardware configuration of the IDrive BMR device?

The IDrive BMR device is designed for better performance and reliability, therefore hardware components are chosen accordingly. It is optimized to support the backup appliance and its workload.

Hardware configuration of IDrive BMR device (6TB models or higher):

  • Processor: Features Intel Xeon series CPUs
  • Memory: Latest DDR4 memory modules with ECC

    Note: Error correction code memory (ECC memory):

  • ECC Memory: Type of computer data storage that can detect and correct the most common kinds of internal data corruption. It is mainly used in scientific or financial computing to prevent data corruption.
  • Storage Drives: Enterprise-grade storage hard drives for best performance and high reliability
  • Network: Features two network Ethernet ports to provide redundancy
  • Power Supply: Equipped with a server-grade power supply known for high reliability
  • Form Factor: Rack-mountable and ideal for your existing server-rack infrastructure

Hardware configuration of IDrive BMR device (4TB models):

  • Processor: Features Intel Core CPUs
  • Memory: Non-ECC DDR4 memory modules
  • Network: One network Ethernet port
  • Power Supply: Desktop grade power supply
  • Form Factor: Mini tower

Hardware configuration of IDrive BMR Cube (2TB models):

These are powered by the Intel NUC Mini-PC devices.

 

In case of a device issue, will I be alerted?

In case of a device issue or if your BMR device is offline for more than 48 hours, you will be notified on your primary email and the subscribed additional emails if any.

Note: For devices on firmware 8.3.0 or below, server alert notifications are applicable only if cloud replication is enabled.

 

How do I configure network settings for my IDrive BMR device?

During the initial sign-in, by default the device will be configured to DHCP mode. You can change the default settings from the 'Settings' tab.

To change network settings,

  1. Sign in to the IDrive BMR’s device web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Under the 'Network Settings' tab, click against the required ethernet port entry. The 'Network Settings' window appears.
  1. Select 'IP Mode' as 'Static' and provide the required information such as IP address, Netmask, and Gateway in the respective fields.
  2. Click 'Apply Settings'.

To change DNS settings,

  1. In the 'Network Settings' tab, select 'Use the following DNS server address' under the 'DNS settings' section.
  2. Provide primary and secondary DNS server address in the respective fields and click 'Apply'.

 

Is it possible to change the time zone for the IDrive BMR device according to my location?

Yes, you can change the time zone for the IDrive BMR device according to your location.

To change,

  1. Sign in to the IDrive BMR’s device web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Go to the 'Time Zone' tab and choose your region from the 'Select Time Zone' drop-down list.
  4. Select your country and zone.
  5. Click 'Save'.

 

What happens when I reset the network settings?

When you click 'Reset Network' under the 'Network Settings' tab, the following actions take place:

  • Both the network interfaces on this device will be set to DHCP mode.
  • The Device will reboot to apply the changes. Ensure no backups are in progress at this time.
  • After reboot, the device will try to obtain DHCP-provided IP from your network.

 

Data backed up to the IDrive BMR device is reliable for restore?

Yes, all data backed up to the IDrive BMR device is reliable for restore. To ensure the reliability of the backed-up data, the BMR device is programmed to perform a three-tier check:

  • Firstly, a block-by-block checksum verification before and after data transmission.
  • Secondly, a built-in error correction mechanism that verifies data before writing it on the device.
  • And finally, after the backup is completed, a filesystem mount check is executed to verify the availability of the data needed for a successful restore. The status of this final check is displayed in the BMR device UI and also notified to email addresses specified in the 'Backup Report Notification' section.

Additionally, it is recommended that you perform routine local virtualization of your backups to ensure successful restores.

 

Is there an integrity check for the data stored on the cloud?

Yes, the BMR device and IDrive cloud file-system routinely performs self-healing scan functions to check for data errors and attempts to fix them as and when they are detected.

 

What are the system requirements for IDrive BMR?

IDrive BMR currently supports bare-metal backup only from client computers running on Windows OS.

Following are the system requirements for IDrive BMR:

Operating Systems:

  • Windows Vista (with all Windows updates installed)
  • Windows Server 2008 (with all Windows updates installed)
  • Windows Server 2008 R2
  • Windows 7
  • Small Business Server 2011 (with all Windows updates installed)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019

File System:

  • IDrive BMR supports backup from only NTFS formatted volumes

Disk Partition Style:

  • MBR
  • GPT

VMware:

  • ESXi Hosts: IDrive BMR supports ESXi server versions 5.5, 6.0, 6.5, 6.7 and 7.0; we do not support free ESXi
  • VMs guest OS: Works for any application, file-system and operating system that is supported by VMware
Note:
  1. Backup and restore of dynamic (simple, mirrored, spanned, striped), logical, and Microsoft storage space (Raid-5 with resiliency type-parity) is supported for 8.4.0 and above. However, bare-metal recovery of dynamic OS disk with GPT partition is not supported.

    (In case you have upgraded to version 8.4.0 or above, make sure to install the latest backup agent that supports the latest backup features and perform at least one image backup. If you attempt restoring exclusively from older versions where the OS disk is dynamic, you may have OS boot issues. Similarly, use the updated WinRE Recovery Media Builder to create and upload a new WinRE recovery media to the BMR device.)

  2. The CBT feature is not supported for certain older operating systems such as Windows Vista, Windows Server 2008, and the 32-bit version of both Windows 7 and Windows Server 2008R2.

 

What does 'Firewall Checkpoints' do?

Firewall Checkpoints is a function within the BMR device that helps you check firewall restrictions, if any. Through this function, network restrictions on services such as email delivery, cloud replication, and so on are identified.

To check these settings, click the 'Firewall Checkpoints' button on the 'Dashboard' page.

Alternatively, you can navigate to 'Settings' > 'Control Panel' > > 'Network Settings' > 'Firewall Checkpoint' and click ‘Check Now’.

Status of settings:

Successful - This means that there are no firewall restrictions and you can continue to use all services related to BMR. Successful - There are no firewall restrictions and you can continue to use all services related to BMR

Failure - This means that the port has been blocked Failure - The port has been blocked


If you receive a failure alert, contact your network admin to unblock the network firewall. Here are the port details:

  • General Firewall Settings - Unblock Port '80' and Port '443' for 'www.idrive.com' and 'www1.idrive.com' servers.
  • Mail Settings - Check your Mail Server Port details and unblock the port, if blocked.
  • Cloud Replication - Contact the BMR support team to receive the Port details. Then share this information with your network admin to unblock the respective ports.
  • Remote Manage - Devices with firmware 8.3.0 or below, unlock port 5349 for bmrturn.idrivelite.com. Devices with firmware 8.4.0 or above, unlock port 443 for us-west-1.idrivetunnel.com and accessbmr.idrive.com.

 

I am unable to save mail settings. Why is that?

This could be because the port number used to connect to the mail server may have been blocked. You can check whether the port is blocked or not from the BMR device.

To check,

  1. Sign in to the IDrive BMR’s device web interface.
  2. Click 'Settings' displayed on the menu bar.
  3. Go to 'Mail' -> 'Mail Server Settings' tab.
  4. Click 'Firewall Check Now'.

Contact your network admin to unblock the port, if it is blocked.

 

Can I link my BMR cloud account with my IDrive account?

If you have an IDrive Enterprise account and a BMR cloud account, you can contact BMR support to link both these accounts. This lets you directly access your BMR cloud account from IDrive, without the need to enter your BMR user credentials every time, to sign in.

 

Is my data encrypted at rest?

Yes, your data is encrypted at rest. BMR uses AES-256 CCM encryption to secure your data when stored on the BMR device and on the cloud. Your data is also encrypted when transferred to the cloud account.

 

 

Does IDrive BMR offer 24/7 support?

Yes, IDrive BMR offers 24/7 support via live chat. For priority assistance, call us on 1-855-815-8706 (ext 5), Monday - Friday, 6:00 AM to 6:00 PM PST. You can also arrange a call-back by filling out the support form or via chat.

 

Can I add a VAT ID to my IDrive BMR account?

Yes, if your business is based in the EU region, you have the option to add your VAT ID to your IDrive BMR account.

To add your VAT ID,

  1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
  2. Click 'My Account' on the left navigation bar.
  3. Enter your VAT ID in the 'VAT Exemption Number' section and click 'Save Changes'. The VAT ID will be updated to your account and may be validated by IDrive BMR.
Backup Settings

Note: The 'VAT Exemption Number' section will be displayed only if it is applicable for your chosen country.

 

Does IDrive BMR have a VAT number?

For information related to IDrive VAT number, send an email to support@idrive.com.

 

What are the publicly disclosed vulnerabilities that could be detected in a network scan that hosts the BMR device?

Currently, there is one low-level disclosed vulnerability. Read the details and its resolution below.

CVE ID: CVE-1999-0519 and CVE-2000-1200

Description:
A NETBIOS/SMB share password is the default, null, or missing.

The BMR device provides granular file-level restore through SMB shares hosted on the device. We also have the NAS-capability built into the product through which you can create SMB shares. These shares can be set to operate with authentication (recommended) or without authentication (not recommended). The unauthenticated share is publicly accessible within the local area network. This is to support the product's backup and disaster recovery functionality. The SMB server configurations that support both these modes of access could cause this vulnerability to be reported in the scan.

Resolution:
Our technical support team will assist in configuring the SMB server settings of your BMR device so that only the authenticated network shares are allowed. However, please note that, if you still choose to create a network share with the public access (non-authenticated) thereafter, the applied settings will be overridden.

If you are concerned about a particular vulnerability other than this, get in touch with support so we can investigate and provide a solution.

 

 

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