Frequently Asked Questions

Local Backup

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What is an Agent? From where can I download it?
How do I backup my computer to the IDrive BMR device?
How can I exclude certain volumes from being backed up?
Can I perform simultaneous backups?
Can I delete old backups from the IDrive BMR device?
Can I control network bandwidth during backup operations?
What is the local backup speed that I can expect?
What is global soft file system quota? How do I set it?
Can I change the local backup settings for my client machines?
Is it possible to schedule local backup for my clients?
What is a group? How can I create a group?
How can I add client machines to an existing group?
Can I perform backup of a group?
How do I apply local backup settings to a group?
Is it possible to remove client machines from a group?
How do I delete a group?
Can I receive notifications on backups?
Is it possible to receive notifications of my BMR device health?
Can I view the activity logs of my BMR device?
Why does the BMR device report 'Server rejected' for a client computer and does not backup that computer?
Why does the agent software installer crash while installing on a Windows OS?
Can I force a full image backup?
How do I delete a client machine from the IDrive BMR device?
Can I perform a manual cleanup?
Can I schedule a full image backup on the BMR device?
How can I configure / update backup settings?
   
   

What is an Agent? From where can I download it?

Agent is a software application that has to be installed on your computer for backup. This is a one-time installation only. IDrive BMR device detects the agent installed on the computer and auto-starts the scheduled backup.

Note: Auto-update functionality is supported for backup agent version 4.2.0 (BMR device firmware version 8.3.0 and above) and above. You can disable the auto update via your system's IDrive BMR tray icon.

Download the Agent software and install it on the computer that you want to backup.

Download Agent

 

How do I backup my computer to the IDrive BMR device?

You can perform full, incremental and manual backup including backup of multiple hard drives and partitions using IDrive BMR. Moreover, you can backup data, even when your computer is up and running, with minimal computer resources.

Steps to perform backup of client machines:

  1. Download the agent and install it on the system you want to backup.
bmr_client_installer

Note: You can download the backup agent from the IDrive BMR’s device web interface or the IDrive BMR website.

  1. When you download the agent from the IDrive BMR’s device web interface, the device will auto-detect the agent.

    In case you downloaded the agent from the IDrive BMR website, you will be prompted with the following options:

    1. Select 'No' (recommended) if you want to automatically connect to any BMR device on your network.
      bmr_client_installer
    2. Select 'Yes' if you want to connect the client to a specific device and click 'Yes' to confirm. Enter the IP address. This is useful when you want to connect to a specific device in a network having multiple BMR devices installed.
      bmr_client_installer
  1. After the agent installation is completed, reboot your computer to enable faster incremental backups using the change block tracking driver.
  2. The IDrive BMR device detects the agent and starts full backup automatically for the first time as per schedule.
    1. For subsequent backups perform the following steps:
      1. Sign in to IDrive BMR. You can see the list of computers on the home page.
      2. Click displayed at the left of the computer name and select 'Backup' or 'Full image backup' from the drop-down menu to start the backup.
image-bmr-backup
Note:
  • If you perform incremental backup, the IDrive BMR device will backup the updated files and folders.
  • If you perform full backup, the IDrive BMR device will backup the entire system including the operating system.
You can see the backup status in the 'Activities' section.
bmr_backup_progress

 

How can I exclude certain volumes from being backed up?

You can exclude certain volumes from being backed up by specifying the volumes that you want to backup in the 'Volumes' section when applying the 'Backup Settings'. Select the radio button 'Custom' and specify the drives separated by commas. C: Drive is considered for backup by default and therefore does not need to be specified.

Note: Be sure to specify the correct volumes for backup, especially when modifying global settings for backup. If volumes that do not exist are specified, the backup will fail.

bmr_backup_progress

 

Can I perform simultaneous backups?

Yes, you can perform simultaneous backups. In the 'Physical Machines' tab, under 'Global Server Settings', specify the 'Max simultaneous backups' in the respective field. Higher the number of simultaneous backups, more will be the time required to complete the backup. Setting the max simultaneous backup in the range of 2 to 4 is recommended for optimum backup performance and time.

bmr_maxsimultaneousbackup

 

Can I delete old backups from the IDrive BMR device?

Yes, you can delete old backups from the BMR device. Schedule the cleanup operation from the 'Cleanup time window' section. You can schedule cleanups daily or on weekdays / weekends by selecting the days and hours as required from this section. The device will perform automatic cleanup as per the schedule and delete old backups from the device.

Cleanup Time

 

Can I control network bandwidth during backup operations?

Yes, you can control network bandwidth between the IDrive BMR device and client machines during backup operations. Go to the 'Physical Machine' tab, click the 'Backup Settings' button and set 'Max local network backup speed' to the required speed. You can also schedule backups in the 'Schedule backup window' section.

Total Speed

The syntax to schedule the speed is:

Set the 'Max backup speed for local network' as '60;10@Mon-Fri/8-18', if you want the default speed limit of 60 MBit/s and 10 MBit/s during working hours i.e. Mon-Fri, 8am to 6pm.

 

What is the local backup speed that I can expect?

The max local backup speed is dependent on various factors such as the disk-read speed on the client machine, local network infrastructure, on-going simultaneous backups, and so on. Under ideal conditions, like with a good network infrastructure, you can expect a good speed of up to 850 MiB/s. However, in an average condition you can expect around 200 MiB/s.

You can also set the network bandwidth for backup operations via 'Backup Settings'.

 

What is global soft file system quota? How do I set it?

During cleanups, the device will look at the space used by the file system of backup folder. If the used space is higher than the global soft file system quota, the device will try to delete old backups till the used space is reduced to the specified quota.

You can specify the quota via a percentage of total space. For example, let the size of the backup device be 1 TB. If you set the global file system quota to 90%, the device will delete old backups when the used space reaches 900 GB.

Global system quota

 

Can I change the local backup settings for my client machines?

Yes, you can change the local backup settings for your client machines from the 'Backup Settings' section in the 'Physical Machines' tab. Also, you can apply separate settings to the created groups, which will be applicable to all the associated client machines.

To apply local backup settings,

  1. Sign in to the IDrive BMR’s device web interface and go to the 'Physical Machines' tab.
  2. Click the 'Backup Settings' button.
  3. By default all client machines will be selected. You can also apply settings for the individual client machine. Select 'Clients' and choose the required client machine from the 'Choose your Clients' drop-down list.
  4. To apply local backup settings for full and incremental image backup, change the following options in the respective tabs:
    1. Select backup category: Choose the appropriate option from the dropdown to modify global, client or group settings.
    2. Set backup interval: Set the desired interval between backups.
    3. Max backup speed: Specify bandwidth throttle by selecting 'Don't Limit' or 'Limit To' to set the local network usage during backup.
    4. Volumes: Set the volumes you wish to backup as 'All' or select 'Custom' and specify the volumes you want to backup.
  5. Note: Take care to specify the correct volumes for backup, especially when modifying global settings for backup. If volumes that do not exist are specified, the backup will fail.

    Set the interval backup
      1. Backup retention settings: Use the slider to set the minimum and the maximum number of image backups, the device should retain for a client.
    incremental image backups
    1. Schedule backup window: Schedule your backups daily or on weekdays / weekends and set the time from this section. You can also select the 'Force a full image backup after every' option and specify the time.
    2. Force a full image backup after every: Specify the interval for forcing a full image backup (Periodic forced full backups are recommended to maintain a healthy chain of backups.).
  6. Click 'Save & close'.

Note: You can also schedule local backup from the 'Schedule Backup' section under the 'Backup Settings' tab.

 

Is it possible to schedule local backup for my clients?

Yes, you can schedule local backup from the 'Schedule Backup' section under 'Backup Settings' from the 'Physical Machines'. Schedule backups daily or on weekdays/weekends or customize backups by selecting the days and hours as required from this section.

Schedule Backup

 

What is a group? How can I create a group?

A group is a collection of client machines organized together by the Admin. You can create up to 30 groups and one client machine cannot be added to more than one group. Additionally, you can apply local backup settings to the created group, which will be applicable to all the associated client machines.

To create a group,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' on the 'Dashboard' tab.
  2. Click 'Create Group'.
Create Group
  1. Enter the name of the group in the 'Group Name' field.
  2. Select the client machines from the list displayed in the 'Choose host machines' section.
Create Group
  1. Click 'Create group'.

 

How can I add client machines to an existing group?

You can add up to 25 client machines to an existing group.

To add,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' in the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section. The 'Manage User Groups' page appears.
  3. Select client machines from the list displayed in the 'Choose host machines' section under the 'Add' tab.
Add Client Machines
  1. Click 'Save'.

 

Can I perform backup of a group?

Yes, you can perform full or incremental image backup of the created groups. All your client machines associated with the group will be backed up in one go.

To perform full or incremental image backup,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' in the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click 'Backup Now' or 'Force Full Backup' in the required group to start the backup.
Group Backup

You can view the status of backups in the 'Activities' section.

 

How do I apply local backup settings to a group?

To apply local backup settings to a group,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' in the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-setting in the required group section. The backup settings page appears
  3. group-setting
  1. Set the backup interval and Max backup speed. Choose the 'Backup retention settings' and schedule the backup.
Max Speed
  1. Click 'Save'.

 

Is it possible to remove client machines from a group?

Yes, you can remove client machines from a group. Once the client machine is removed from a group, it will automatically adopt the global backup settings.

To remove client machines,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' in the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and go to the 'Remove' tab.
  3. Select the client machines to be removed from the 'Choose host machines' section.
Remove client machines
  1. Click 'Remove'.

 

How do I delete a group?

To delete a group,

  1. Sign in to IDrive BMR’s device web interface and click 'Groups' in the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-delete in the required group section.
  3. Click 'Yes' in the confirmation window.

Note: When you delete a group, the applied settings will be lost and all the client machines of that group will adopt global backup settings.

 

Can I receive notifications on backups?

Yes, you can receive notifications on the backup status for physical machines, virtual machines, and network shares.

To receive notifications on backups,

  1. Sign in to IDrive BMR’s device web interface.
  2. Click 'Settings' on the menu bar.
  3. Go to the 'Mail' tab.
  4. Under 'Backup Report Notification' section, add the email address in the 'Send backup report(s) to' field
Backup Report Notification

 

Is it possible to receive notifications of my BMR device health?

Yes, you can receive critical system-related alerts, health status of storage drives, status of various running services, etc. on your registered email address. You can change the registered email address from the 'Settings' tab.

To change the registered email address,

  1. Sign in to IDrive BMR’s device web interface.
  2. Click 'Settings' on the menu bar.
  3. Go to the 'Mail' tab.
  4. Under the 'Server Alert Notification' section, click edit icon
  5. Enter the new email address and click 'Save'.

You can also add additional email addresses to which the alerts need to be sent.

To add additional email addresses,

  1. Go to the 'Server Alert Notification' section.
  2. Enter the additional email addresses separated by a comma in the 'Additional Email' field and click add icon to add.
  3. Click 'Save'.

 

Can I view the activity logs of my BMR device?

Yes, you can view the activity logs of your BMR device. For user convenience, logs for physical and VMware machines are divided into backup, IDrive Cloud, cloud seeding, and restore logs. The NAS logs are grouped under share, backup, and restore logs.

To view activity logs,

  1. Sign in to IDrive BMR’s device web interface.
  2. Navigate to the 'Logs' page.
  3. Under the 'Physical Machines' and 'VMware' tabs, you can view backup, IDrive Cloud, cloud seeding, and restore logs. In the backup logs of physical machines, click more icon to view detailed information.
  4. Logs
  5. Under the 'NAS' tab, you can view share, backup, and restore logs of network shares.
  6. Go to the 'System' tab to view server activity logs.

Note: You can export the logs in CSV, Excel and PDF formats. Click 'Export' in the respective tabs and click the required format from the drop-down list to download the logs.

 

Why does the BMR device report 'Server rejected' for a client computer and does not backup that computer?

This issue occurs when there is more than one BMR device connected to the same Local Area Network (LAN). Because of security reasons, the agent software will allow only one device to identify it and select the client computer for backup. If the other device tries to identify the agent software and run a backup on a client computer, the process will fail and the device will report this message. However, you can contact the support team if you want to add this client computer to a particular BMR device within the same LAN.

 

Why does the agent software installer crash while installing on a Windows OS?

While installing agent software on Windows (mostly in Server 2008/Vista) OS, the installer may crash with an error as shown in the image below:

bmr_app_crash

The agent software requires 'Universal CRT' dependency to run successfully. This may not be present on your restore computer if the operating system is not up-to-date. For more information about dependency, refer the knowledge base article on the Microsoft support site.

To resolve the issue,

  1. Enable 'Automatic update' on your Windows OS where you want to run the agent software. This will ensure the OS is updated to the latest available Service Pack.

    Note: Wait until all available updates for your operating system are installed.

  2. Go to 'Start' -> 'Control Panel' -> 'Programs & Features'.
  3. Right-click on 'Microsoft Visual C++ 2015 Redistributable..' and click 'Change'.
bmr_app_fix
  1. Click 'Repair' to run repair installation.
  2. Reboot the computer.
  3. To verify if the application is working fine, after reboot, go to 'Services' and check the status of 'IDrive client service for backups'. You will come across either of the following scenarios:
    1. If the status is displayed as 'Running', then the agent software is working fine.
    2. If the status is not displayed, then right-click the 'IDrive client service for backups' and click 'Start' to start the service manually. If the manual start also fails, contact BMR support for further assistance.

 

Can I force a full image backup?

The first image backup that is initiated on the BMR device is always a full image backup. If you try to force a full image backup the second time, although the BMR device displays full image backup in the UI (i.e. backup progress in a raw format), a synthetic full backup is executed / performed.

fullimagebackup

The client identifies this backup as an incremental session. Therefore, even if the user forces a full backup, in the back end, the status display in the application tray icon will be 'incremental image backup'.

tray-popup

 

How do I delete a client machine from the IDrive BMR device?

Before you delete a physical machine from the BMR device, we recommend you to uninstall the backup agent from the machine. If you remove the machine without uninstalling the backup agent software, the server may detect the agent and add it to the server again.

To remove a physical machine from the BMR device,

  1. Sign in to the IDrive BMR’s device web interface. The list of client machines appears under the 'Clients' tab.
  2. Perform any of the following operations:
    1. To remove multiple client machines, select the machines, click 'With Selected' and click 'Remove'.
    2. Click displayed against the computer name and select 'Remove' from the drop-down menu.
  3. Click 'Ok' in the confirmation window.
    Note: In case the selected client(s) has any active restore and/or virtualization mount on the BMR device, a pop-up window will prompt you to delete the same in order to continue.
The selected computer will be removed during the scheduled cleanup operation performed by the IDrive BMR device. However, if you want to retain the computer, click 'Stop removing client' before the next cleanup operation. To remove the machine immediately, run a manual cleanup.

 

Can I perform a manual cleanup?

Yes, you can initiate a manual cleanup to delete older backups that are no longer needed.

To initiate manual cleanup,

  1. Sign in to IDrive BMR’s web interface and go to the 'Statistics' tab.
  2. Under the 'Storage Volume Usage' section, select the cleanup type from the dropdown menu.
  3. Click the 'Cleanup' button.
Cleanup
  1. In the popup that appears click 'Confirm'.
    Once this is completed, your manual cleanup will be initiated.

 

 

Can I schedule a full image backup on the BMR device?

Yes, you can schedule a full image backup for a time period specified by you on the BMR device. However, full image backup will take more time to complete and consume more storage space.

To schedule full image backup for your physical machines,

  1. Sign in to IDrive BMR’s device web interface.
  2. In the 'Physical Machines' tab, click the 'Backup Settings' button.
  3. In the window that appears, select the 'Force a full image backup after every' option and choose the appropriate time period from the drop-down.
  4. Force Full Image Backup
  5. Click 'Save'. Once this is completed, the full image backup will be initiated at the scheduled time.

How can I configure / update backup settings?

You can configure / update backup settings from the 'Dashboard' tab.

To modify global settings for physical machines,

  1. Sign in to IDrive BMR’s web interface.
  2. Go to the 'Dashboard' tab and click the 'Backup Settings' button.
  3. Select backup category from the dropdown.
  4. Set the backup interval, max backup speed, and backup retention settings.
  5. Schedule the backup by specifying the days and time.
  6. Click 'Save'.

    To modify client settings for physical machines,

  1. Sign in to IDrive BMR’s web interface.
  2. Go to the 'Dashboard' tab and click the 'Backup Settings' button.

    Note: You will be notified if the client follows global settings.

  3. To customize the client settings, click the 'Follow Customized Settings' button.
  4. Select the backup interval, max backup speed, backup retention settings.
  5. Schedule the backup by specifying the days and time.
  6. Click 'Save'.

    To modify group settings for physical machines,

  1. Sign in to the BMR device.
  2. Go to the 'Dashboard' tab and click the 'Backup Settings' button.
  3. Select 'Modify group settings' from the dropdown.
  4. Set the backup interval, max backup speed, and backup retention settings.
  5. Schedule the backup by specifying the days and time.
  6. Click 'Save'.

 

 

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