Frequently Asked Questions

Local Backup

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What is IDrive BMR?
What is an agent? From where can I download agent?
How do I backup my computer to IDrive BMR server?
Can I perform simultaneous backups?
How do I set the number of recently active clients?
Can I delete the old backups from IDrive BMR server?
Can I control the network bandwidth during backup operation?
What is global soft filesystem quota? How do I set the global soft filesystem quota?
Can I change the local backup settings for my client machines?
Is it possible to schedule the local backup for my clients?
What is a group? How can I create a group?
I want to add client machines to an existing group. Can I?
Can I perform backup of a group?
How do I apply local backup settings to a group?
Can I rename a group?
Is it possible to remove client machines from a group?
How do I delete a group?
Can I receive notifications on backups?
Is it possible to receive notifications on my BMR server health?
Can I view the activity logs of my BMR server?
Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?
Why does the agent software installer crash while installing on a Windows OS?
Can I force a full image backup?
   
   

What is IDrive BMR?

IDrive BMR is an onsite Bare-Metal Restore solution. You can perform full, incremental and manual backup of a computer including multiple hard drives and partitions. The backed up data is saved in the form of a single file (known as an Image) onsite. You can maintain a ready-to-use, bare-metal restore (BMR) capability with each image-based backup. In addition to local backup, IDrive offers you cloud replication which lets you transfer backups stored on your IDrive BMR server to your cloud account. This advanced solution allows you to restore backed up data to multiple computers at the same time.

 

What is an agent? From where can I download agent?

Agent is a software application that is to be installed in the computer for backup. This is a one-time installation and IDrive BMR server detects the agent installed in the computer and starts backup automatically for the first time.

Download the Agent software and Install it on the computer you want to backup.

 

How do I backup my computer to IDrive BMR server?

Perform full, incremental and manual backup including multiple hard drives and partitions using IDrive BMR. You can backup data, even when your computer is up and running, with minimal computer resources.

To perform backup,

  1. Download the agent and install it on the system you want to backup.
bmr_client_installer
  1. IDrive BMR server detects the agent and starts full image backup automatically for the first time.
  2. For subsequent backups perform the following steps:
    1. Login to IDrive BMR server web interface. The list of computers appears under 'Clients' tab.
    2. Click displayed at the left of the computer name and select 'Incremental image backup' or 'Full image backup' from the drop-down menu to start the backup.
image-bmr-backup
Note:
  1. If you perform incremental image backup, IDrive BMR server will backup the updated files and folders.
  2. If you perform full image backup, IDrive BMR server will backup the entire system including the operating system.
You can see backup status in the 'Activities' section.
bmr_backup_progress

 

Can I perform simultaneous backups?

Yes, you can perform simultaneous backups. In the settings tab, under 'Global Server Settings', set the 'Max simultaneous backups' to a particular number. You can start any number of backups at the same time. However, more the number of simultaneous backups more will be the time required to complete the backup.

bmr_maxsimultaneousbackup

 

How do I set the number of recently active clients?

You can set the number of recently active clients from the 'Settings' tab. Go to the 'Settings' tab and set 'Max recently active clients' to a desired number.

Recent Activity

 

Can I delete the old backups from IDrive BMR server?

Yes, you can delete the old backups from the server. Go to 'Settings' tab and schedule the cleanup operation from 'Cleanup time window' section. You can schedule the cleanup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section. IDrive BMR server will perform automatic cleanup as per the schedule and delete old backups from the server.

Cleanup Time

 

Can I control the network bandwidth during backup operation?

Yes, you can control the network bandwidth between IDrive BMR server and client machines during backup operation. Go to the 'Settings' tab and set 'Total max backup speed for local network' to the required speed. You can schedule and control the speed at different hours.

Total Speed

The syntax to schedule the speed is as follows:

Set the 'Total max backup speed for local network' as '60;10@Mon-Fri/8-18', If you want default speed limit of 60 MBit/s and 10 MBit/s during working hours i.e., on Mon-Fri, 8am to 6pm.

 

What is global soft filesystem quota? How do I set the global soft filesystem quota?

During cleanups, IDrive BMR server will look at the used space by the filesystem of backup folder. If the used space is higher than the global soft filesystem quota the server will try to delete old backups till the used space is reduced as per the quota. Be aware that not only IDrive Image files are counted against the quota, but other files as well.

You can specify the quota via a percentage of total space. For example, let the size of the backup device be 1 Tera-byte. If you set the global filesystem quota to "90%", server will delete old backups when the used space reaches 900 GB.

Global system quota

 

Can I change the local backup settings for my client machines?

Yes, you can change the local backup settings for your client machines from the 'Backup Settings' section in the 'Settings' tab. Also, you can apply separate settings to the created groups, which will be applicable to all the associated client machines.

To apply local backup settings,

  1. Login to IDrive BMR server web interface and go to 'Settings' tab.
  2. Click 'Backup Settings'.
  3. By default all client machines will be selected. You can also apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.
  4. To apply local backup settings for full and incremental image backup, change the following options in the respective tab:
    1. Max backup speed: Specify bandwidth throttle to set the local network usage during backup.
    2. Volumes: Specify volumes to backup. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
Set the interval backup
    1. Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full/incremental image backups server should retain for a client.
incremental image backups
  1. Click 'Save'.

Note: You can even schedule the local backup from 'Schedule Backup' section under 'Backup Settings' tab.

 

Is it possible to schedule the local backup for my clients?

Yes, you can schedule local backup from the 'Schedule Backup' section under 'Backup Settings' from 'Settings' tab. Schedule the backup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section.

Schedule Backup

 

What is a group? How can I create a group?

A group is a collection of client machines organized together by the Admin. You can create up to 30 groups and one client machine cannot be added to more than one group. Additionally, you can apply local backup settings to the created group, which will be applicable to all the associated client machines.

To create a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab.
  2. Click 'Create Group'.
Create Group
  1. Enter the name of the group in the 'Group Name' field.
  2. Select the client machines from the list displayed in the 'Choose host machines' section.
Create Group
  1. Click 'Create group'.

 

I want to add client machines to an existing group. Can I?

Yes, you can add up to 25 client machines to an existing group.

To add,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section. The 'Manage User Groups' page appears.
  3. Select client machines from the list displayed in the 'Choose host machines' section under the 'Add' tab.
Add Client Machines
  1. Click 'Save'.

 

Can I perform backup of a group?

Yes, you can perform full or incremental image backup of the created groups. This will backup the data of all the client machines associated to the group in one go.

To perform full or incremental image backup,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click 'Full Image Backup'/'Incremental Backup' in the required group to start the backup.
Group Backup

You can see the status of the backup in the 'Activities' section.

 

How do I apply local backup settings to a group?

To apply local backup settings to a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-setting in the required group section. The backup settings page appears.
  3. Select the group from the 'Choose your Groups' drop-down list.
  4. Note: You can even apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.

  5. Specify bandwidth throttle in the 'Max backup speed' field to set the local network usage during backup.
  6. Specify volumes to backup in 'Volumes' field. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
Max Speed
  1. To schedule full and incremental image backup, set the following options in the respective tab:
    • Set the interval backup: Specify the interval between last and the next image backup from the drop-down.
    • Schedule Backup: Schedule the backup on daily/weekdays/weekends. You can even customize the backup schedule by selecting the required days and hours as required from this section.
Backup Interval
    • Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full image backups server should retain for a client.
Number of full image backups
  1. Click 'Save'.

 

Can I rename a group?

Yes, you can rename a group as required.

To rename,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and go to the 'Edit' tab.
  3. Enter the new name in 'Edit the group Name' field and click 'Update'.
Rename a group

Note: You can also rename the group from the 'Dashboard' tab. In the 'Group' tab, click Edit-client in the required group section, enter the new name and click 'Confirm'.

 

Is it possible to remove client machines from a group?

Yes, you can remove client machines from a group. Once the client machine is removed from a group, it will automatically adopt the global backup settings.

To remove client machines,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and to go to the 'Remove' tab.
  3. Select the client machines to remove from the the 'Choose host machines' section.
Remove client machines
  1. Click 'Remove'.

 

How do I delete a group?

To delete a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-delete in the required group section.
  3. Click 'Yes' in the confirmation window.

Note: When you delete a group, the applied settings will be lost and all the client machines of that group will adopt global backup settings.

 

Can I receive notifications on backups?

Yes, you can receive notifications on the backup status for both physical machines and virtual machines.

To receive notifications on backups,

  1. Log in to the BMR server web interface.
  2. Click 'Settings' on the menu bar.
  3. Go to 'Mail' tab.
  4. Scroll down to the 'Backup Report Notification' section.
  5. Add the email address in the 'Send backup report(s) to' field.

Once you do this, you will receive notifications periodically.

 

Is it possible to receive notifications on my BMR server health?

Yes, you can receive critical system-related alerts, health status of storage drives, status of various services running on your registered email address. You can change the registered email address from the 'Settings' tab.

To change the registered email address,

  1. Log in to the BMR server web interface.
  2. Click 'Settings' on the menu bar.
  3. Click the 'Mail' tab.
  4. Under 'Server Alert Notification' section, click add icon
  5. Enter the new email address and click 'Save'.

You can also add additional email addresses to which the alerts need to be sent.

To add additional email addresses,

  • Under 'Server Alert Notification' section, enter the additional email addresses separated by a comma in the 'Additional Email' field and click edit icon to add.
  • Click 'Save'.
  •  

    Can I view the activity logs of my BMR server?

    Yes, you can view the activity logs of the BMR server from 'Logs' tab in IDrive BMR server web interface. For user convenience, logs are divided in to backup, restore, system and group logs.

    To view the activity logs,

    1. Log in to IDrive BMR server web interface and click 'Logs'.

      For physical machines you can view backup, restore and group logs. You can go to other tabs to view VMware and System logs respectively.

    Logs
    1. Click on the required log in the respective tabs to view the detailed information.
    2. Note: You can even export the logs in CSV, Excel and PDF format. Click 'Export' in the respective tab and click the required format from the drop-down to download the logs.

     

    Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?

    This situation occurs when there is more than one IDrive BMR server connected to the same Local Area Network (LAN). Because of security reasons, the agent software will allow only one server to identify it and select the client computer for backup. If the other server tries to identify the agent software and run a backup on a client computer, the process will fail and the server will report this message. However, you can contact support team if you want to add this client computer to a particular IDrive BMR server within the same LAN.

     

    Why does the agent software installer crash while installing on a Windows OS?

    While installing agent software on Windows (mostly in Server 2008/Vista) OS, the installer may crash with an error as shown in the below image:

    bmr_app_crash

    The agent software requires 'Universal CRT' dependency to run successfully. This may not be present in your restore computer if the operating system is not up to date. For more information about dependency, refer the knowledge base article on Microsoft support site.

    To resolve the issue, perform the following steps:

    1. Enable 'Automatic update' on your Windows OS where you want to run the agent software. This will ensure the OS is updated to the latest available Service Pack.

      Note: Wait until all available updates for your operating system are installed.

    2. Go to 'Start' -> 'Control Panel' -> 'Programs & Features'.
    3. Right-click on 'Microsoft Visual C++ 2015 Redistributable..' and click 'Change'.
    bmr_app_fix
    1. Click 'Repair' to run repair installation.
    2. Reboot the computer.
    3. To verify if the application is working fine after reboot, go to 'Services' and check the status of 'IDrive client service for backups'. You will come across either of the following scenarios:
      1. If the status is displayed as 'Running', then the agent software is working fine.
      2. If the status is not displayed, then right click on the 'IDrive client service for backups' and click 'Start' to start the service manually. If the manual start also fails, contact support team for further assistance.

     

    Can I force a full image backup?

    The first image backup that is initiated on the BMR server is always a full image backup. If you try to force a full image backup the second time, although the BMR server displays full image backup in the UI (i.e. backup progress in a raw format), synthetic full backup is disabled automatically.

    fullimagebackup

    The server identifies this backup and consequently, initiates an incremental backup. Therefore, even if the user forces a full backup, in the back end, the client tray will display it as 'incremental image backup'.

    tray-popup