Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

Local Backup

What is IDrive BMR?
What is an Agent? From where can I download Agent?
How do I backup my computer to IDrive BMR server?
Can I perform simultaneous backups?
How do I set the number of recently active clients?
Can I delete the old backups from IDrive BMR server?
Can I control the network bandwidth during backup operation?
What is global soft filesystem quota? How do I set the global soft filesystem quota?
Can I change the local backup settings for my client machines?
Is it possible to schedule the local backup for my clients?
What is a Group? How can I create a Group?
I want to add client machines to an existing group. Can I?
Can I perform backup of a group?
How do I apply local backup settings to a group?
Can I rename a group?
Is it possible to remove client machines from a group?
How do I delete a group?
Can I receive notifications on backups?
Is it possible to receive notifications on my BMR Server health?
Can I view the activity logs of my BMR server?
Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?
Why does the agent software installer crash while installing on a Windows OS?

Local Restore

How do I perform system restore from IDrive BMR server?
Can I perform snapshot restore?
How can I perform system restore to multiple computers?
Can I perform file level restore to the client?
How can I access my backed up data if Bare-Metal Restore fails or the computer does not boot up after performing Bare-Metal Restore?
How many network share can I create for a recovery point?
Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?
I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?
Why do I get a Blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform Bare Metal restore to a computer with differentMetal restore to a computer with different hardware configuration?
I am unable to connect to the BMR server when trying to perform restore operation. What do I do?

Virtualization

What is Virtualization in IDrive BMR?
How do I create a virtual machine of my client?
How many virtual machines can I create?
Can I perform power operations on the virtual machine?
What network is the Virtual Machine provisioned with?
Is it possible to backup data from the created virtual machine?
Are the full/incremental image backups dependent on each other in IDrive BMR? Does inaccessibility of these full/incremental image backups affect virtualization?
If I virtualize a machine, will the backed up data be affected?
I have a client machine that is failing to Virtualize in IDrive BMR. How can I recover my data?
I have a Windows 7 Client machine that is backed up to IDrive BMR, which is failing to Virtualize. What are the restore options available to me in this case?

Cloud Seeding via BMR Express™

What is IDrive BMR Express™?
How do I place an order for the BMR Express device?
I have received BMR Express device. How can I transfer data from BMR server to the device?
How soon can I expect data to be transferred to my cloud account once I ship the Express device back to IDrive?
Can I transfer data to the cloud via cloud replication during data transfer via BMR Express?
Is it possible to retrieve data transferred to the cloud via BMR Express?
I am an existing user of IDrive BMR. Can I avail BMR Express service?
I see cloud replication is disabled while BMR Express service is in progress? When will this be re-enabled?
How do I cancel express transfer after initiating it?
Is data transferred to the Express device secure during device transit?

Cloud Replication

Can I transfer the backups that are stored on IDrive BMR server to my IDrive cloud account?
How do I schedule cloud replication?
Where can I see the status of my ongoing cloud replication?
Can I view the status of my last backup to the cloud?
What is 'Schedule Summary' in the 'Cloud Replication' tab?
Can I view the logs of recent cloud replication?
What is 'Disable Cloud replication'?
Can I transfer my VMware backups to the cloud account?

Storage Insights

Where can I view the storage utilisation details of all my backups?
Can I access detailed storage information of my physical devices?
How can I save the backup statistics?
What does the Dedup factor signify?
Where can I find the VMware-related storage information?

BMR Cloud Manage

Can I access my BMR servers from an external network?
How can I see the cloud replication status of my clients?
How do I connect to my BMR servers?
How do I request for Express restore?
Where can I view the web activity logs of my account?
Why has auto-renewal been activated for my account? How do I disable it?
Can I backup individual files to my BMR cloud account?

VMware

I have virtual machines running on VMware ESXi and vCenter. Can I backup these VMs to BMR server?
How do I backup VMs running on VMware ESXi host and vCenter server to the BMR server?
I have added new VMs to my VMware ESXi/vCenter. How do I add them for backup?
Can I perform immediate backup of virtual machines running on VMware ESXi/vCenter?
Can I change the backup schedule of VMware ESXi host and vCenter server?
How do I delete the added VMware ESXi host or vCenter server from the BMR Server?
How do I restore the VMs to my ESXi host or vCenter server?
Which versions of VMware ESXi host are supported by IDrive BMR?
Does IDrive BMR support agentless backup for Hyper-V machines?
Which operating systems (OS) and file-systems does VMware file-level restore support?

General

How do I delete a client machine from the IDrive BMR server?
Can I perform power operations of BMR server via web interface?
Can I view and change my profile information?
What operations can I perform from BMR web console?
Which Network Ports are to be used for IDrive BMR server and client computer?
What information is displayed under 'Capacity'?
How do I perform manual cleanup of storage space of IDrive BMR server?
Where can I check the health status of hard drive present in IDrive BMR server?
What is 'Raid Health Status'?
What is the hardware configuration of the IDrive BMR server?
How do I configure network settings for my IDrive BMR server?
Is it possible to change the time zone for the IDrive BMR server according to my location?
What happens when I reset the network settings?
Is the data backed up to IDrive BMR server reliable for restore?
What are the system requirements for IDrive BMR?
What does the 'Firewall Checkpoint' do?
I am unable to save the mail settings. Why is it?
How do I connect a specific client machine to the IDrive BMR server?
   
   

What is IDrive BMR?

IDrive BMR is an onsite Bare-Metal Restore solution. You can perform full, incremental and manual backup of a computer including multiple hard drives and partitions. The backed up data is saved in the form of a single file (known as an Image) onsite. You can maintain a ready-to-use, bare-metal restore (BMR) capability with each image-based backup. In addition to local backup, IDrive offers you cloud replication which lets you transfer backups stored on your IDrive BMR server to your cloud account. This advanced solution allows you to restore backed up data to multiple computers at the same time.

 

What is an Agent? From where can I download Agent?

Agent is a software application that is to be installed in the computer for backup. This is a one-time installation and IDrive BMR server detects the agent installed in the computer and starts backup automatically for the first time.

Download the Agent software and Install it on the computer you want to backup.

 

How do I backup my computer to IDrive BMR server?

Perform full, incremental and manual backup including multiple hard drives and partitions using IDrive BMR. You can backup data, even when your computer is up and running, with minimal computer resources.

To perform backup,

  1. Download the agent and install it on the system you want to backup.
    imgvault_client_installer
  2. IDrive BMR server detects the agent and starts full image backup automatically for the first time.
  3. For subsequent backups perform the following steps:
    1. Login to IDrive BMR server web interface. The list of computers appears under 'Clients' tab.
    2. Click displayed at the left of the computer name and select 'Incremental image backup' or 'Full image backup' from the drop-down menu to start the backup.
    image-vault-backup

    Note:

    1. If you perform incremental image backup, IDrive BMR server will backup the updated files and folders.
    2. If you perform full image backup, IDrive BMR server will backup the entire system including the operating system.

You can see backup status in the 'Activities' section.
imgvault_backup_progress

 

Can I perform simultaneous backups?

Yes, you can perform simultaneous backups. In the settings tab, under 'Global Server Settings', set the 'Max simultaneous backups' to a particular number. You can start any number of backups at the same time. However, more the number of simultaneous backups more will be the time required to complete the backup.

imgvault_maxsimultaneousbackup

 

How do I set the number of recently active clients?

You can set the number of recently active clients from the 'Settings' tab. Go to the 'Settings' tab and set 'Max recently active clients' to a desired number.

Recent Activity

 

Can I delete the old backups from IDrive BMR server?

Yes, you can delete the old backups from the server. Go to 'Settings' tab and schedule the cleanup operation from 'Cleanup time window' section. You can schedule the cleanup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section. IDrive BMR server will perform automatic cleanup as per the schedule and delete old backups from the server.

Cleanup Time

 

Can I control the network bandwidth during backup operation?

Yes, you can control the network bandwidth between IDrive BMR server and client machines during backup operation. Go to the 'Settings' tab and set 'Total max backup speed for local network' to the required number. You can schedule and control the speed at different hours.

Total Speed

The syntax to schedule the speed is as follows:

Set the 'Total max backup speed for local network' as '60;10@Mon-Fri/8-18', If you want default speed limit of 60 MBit/s and 10 MBit/s during working hours i.e., on Mon-Fri, 8am to 6pm.

 

What is global soft filesystem quota? How do I set the global soft filesystem quota?

During cleanups, IDrive BMR server will look at the used space by the filesystem of backup folder. If the used space is higher than the global soft filesystem quota the server will try to delete old backups till the used space is reduced as per the quota. Be aware that not only IDrive Image files are counted against the quota, but other files as well.

You can specify the quota via a percentage of total space. For example, let the size of the backup device be 1 Tera-byte. If you set the global filesystem quota to "90%", server will delete old backups when the used space reaches 900 GB.

Global system quota

 

Can I change the local backup settings for my client machines?

Yes, you can change the local backup settings for your client machines from the 'Backup Settings' section in the 'Settings' tab. Also, you can apply separate settings to the created groups, which will be applicable to all the associated client machines.

To apply local backup settings,

  1. Login to IDrive BMR server web interface and go to 'Settings' tab.
  2. Click 'Backup Settings'.
  3. By default all client machines will be selected. You can also apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.
  4. To apply local backup settings for full and incremental image backup, change the following options in the respective tab:
    1. Max backup speed: Specify bandwidth throttle to set the local network usage during backup.
    2. Volumes: Specify volumes to backup. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
    3. Set the interval backup
    4. Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full/incremental image backups server should retain for a client.
    5. incremental image backups
  5. Click 'Save'.

Note: You can even schedule the local backup from 'Schedule Backup' section under 'Backup Settings' tab.

 

Is it possible to schedule the local backup for my clients?

Yes, you can schedule local backup from the 'Schedule Backup' section under 'Backup Settings' from 'Settings' tab. Schedule the backup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section.

Schedule Backup

 

What is a Group? How can I create a Group?

A group is a collection of client machines organized together by the Admin. You can create up to 30 groups and one client machine cannot be added to more than one group. Additionally, you can apply local backup settings to the created group, which will be applicable to all the associated client machines.

To create a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab.
  2. Click 'Create Group'.
  3. Create Group
  4. Enter the name of the group in the 'Group Name' field.
  5. Select the client machines from the list displayed in the 'Choose host machines' section.
  6. Create Group
  7. Click 'Create group'.

 

I want to add client machines to an existing group. Can I?

Yes, you can add up to 25 client machines to an existing group.

To add,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section. The 'Manage User Groups' page appears.
  3. Select client machines from the list displayed in the 'Choose host machines' section under the 'Add' tab.
  4. Add Client Machines
  5. Click 'Save'.

 

Can I perform backup of a group?

Yes, you can perform full or incremental image backup of the created groups. This will backup the data of all the client machines associated to the group in one go.

To perform full or incremental image backup,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click 'Full Image Backup'/'Incremental Backup' in the required group to start the backup.
  3. Group Backup

You can see the status of the backup in the 'Activities' section.

 

How do I apply local backup settings to a group?

To apply local backup settings to a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-setting in the required group section. The backup settings page appears.
  3. Select the group from the 'Choose your Groups' drop-down list.
  4. Note: You can even apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.

  5. Specify bandwidth throttle in the 'Max backup speed' field to set the local network usage during backup.
  6. Specify volumes to backup in 'Volumes' field. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
  7. Max Speed
  8. To schedule full and incremental image backup, set the following options in the respective tab:
    • Set the interval backup: Specify the interval between last and the next image backup from the drop-down.
    • Schedule Backup: Schedule the backup on daily/weekdays/weekends. You can even customize the backup schedule by selecting the required days and hours as required from this section.
    • Backup Interval
    • Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full image backups server should retain for a client.
    • Number of full image backups
  9. Click 'Save'.

 

Can I rename a group?

Yes, you can rename a group as required.

To rename,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and go to the 'Edit' tab.
  3. Enter the new name in 'Edit the group Name' field and click 'Update'.
  4. Rename a group

Note: You can also rename the group from the 'Dashboard' tab. In the 'Group' tab, click Edit-client in the required group section, enter the new name and click 'Confirm'.

 

Is it possible to remove client machines from a group?

Yes, you can remove client machines from a group. Once the client machine is removed from a group, it will automatically adopt the global backup settings.

To remove client machines,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and to go to the 'Remove' tab.
  3. Select the client machines to remove from the the 'Choose host machines' section.
  4. Remove client machines
  5. Click 'Remove'.

 

How do I delete a group?

To delete a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-delete in the required group section.
  3. Click 'Yes' in the confirmation window.

Note: When you delete a group, the applied settings will be lost and all the client machines of that group will adopt global backup settings.

 

Can I receive notifications on backups?

Yes, you can receive notifications on the backup status for both physical machines and virtual machines.

To receive notifications on backups,

  1. Log in to the BMR server web interface.
  2. Click 'Settings' on the menu bar.
  3. Go to 'Mail' tab.
  4. Scroll down to the 'Backup Report Notification' section.
  5. Add the email address in the 'Send backup report(s) to' field.

Once you do this, you will receive notifications periodically.

 

Is it possible to receive notifications on my BMR Server health?

Yes, you can receive critical system-related alerts, health status of storage drives, status of various services running on your registered email address. You can change the registered email address from the 'Settings' tab.

To change the registered email address,

  1. Log in to the BMR server web interface.
  2. Click 'Settings' on the menu bar.
  3. Click the 'Mail' tab.
  4. Under 'Server Alert Notification' section, click add icon
  5. Enter the new email address and click 'Save'.

You can also add additional email addresses to which the alerts need to be sent.

To add additional email addresses,

  • Under 'Server Alert Notification' section, enter the additional email addresses separated by a comma in the 'Additional Email' field and click edit icon to add.
  • Click 'Save'.
  •  

    Can I view the activity logs of my BMR server?

    Yes, you can view the activity logs of the BMR server from 'Logs' tab in IDrive BMR server web interface. For user convenience, logs are divided in to backup, restore, system and group logs.

    To view the activity logs,

    1. Log in to IDrive BMR server web interface and click 'Logs'.
      For physical machines you can view backup, restore and group logs. You can go to other tabs to view Vmware and System logs respectively.
    2. Logs
    3. Click on the required log in the respective tabs to view the detailed information.
    4. Note: You can even export the logs in CSV, Excel and PDF format. Click 'Export' in the respective tab and click the required format from the drop-down to download the logs.

     

    Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?

    This situation occurs when there is more than one IDrive BMR server connected to the same Local Area Network (LAN). Because of security reasons, the agent software will allow only one server to identify it and select the client computer for backup. If the other server tries to identify the agent software and run a backup on a client computer, the process will fail and the server will report this message. However, you can contact support team if you want to add this client computer to a particular IDrive BMR server within the same LAN.

     

    Why does the agent software installer crash while installing on a Windows OS?

    While installing agent software on Windows (mostly in Server 2008/Vista) OS, the installer may crash with an error as shown in the below image:

    imgvault_app_crash

    The agent software requires 'Universal CRT' dependency to run successfully. This may not be present in your restore computer if the operating system is not up to date. For more information about dependency, refer the knowledge base article on Microsoft support site.

    To resolve the issue, perform the following steps:

    1. Enable 'Automatic update' on your Windows OS where you want to run the agent software. This will ensure the OS is updated to the latest available Service Pack.
      Note: Wait until all available updates for your operating system are installed.
    2. Go to 'Start' -> 'Control Panel' -> 'Programs & Features'.
    3. Right-click on 'Microsoft Visual C++ 2015 Redistributable..' and click 'Change'.
      imgvault_app_fix
    4. Click 'Repair' to run repair installation.
    5. Reboot the computer.
    6. To verify if the application is working fine after reboot, go to 'Services' and check the status of 'IDrive client service for backups'. You will come across either of the following scenarios:
      1. If the status is displayed as 'Running', then the agent software is working fine.
      2. If the status is not displayed, then right click on the 'IDrive client service for backups' and click 'Start' to start the service manually. If the manual start also fails, contact support team for further assistance.

     

    How do I perform system restore from IDrive BMR server?

    In order to perform system restore from the BMR server, you need to create IDrive BMR Restore CD or a bootable USB thumb drive to boot your computer. Also, ensure your computer is connected to the same network as IDrive BMR server.

    For more information on creating IDrive BMR Restore CD or a bootable USB thumb drive, refer to the instructions on the shipped device.

    To perform system restore,

    1. Boot your computer using IDrive BMR Restore CD or a USB thumb drive which has restore environment.
    2. After booting your system, click 'Next' in the welcome page.
    3. Select 'BMR Server' and click 'Next'.
    4. Enter the BMR server password and click 'Login'.
    5. Select the system from which you want to restore the data, from 'Choose your system' drop-down menu.
    6. Choose your System
    7. Select the required volumes and their recovery points to restore, from 'Choose Volume(s) and recovery point(s)' section and click 'Next'.
    8. Choose Volume
    9. Select the drive to which you want to restore data, from 'Choose target drive to restore' drop-down menu.
    10. Choose Target Drive
    11. Click 'Start Restore' and click 'Yes' in the confirmation window to start the restore process.

    Note:

    1. The computer on which you are restoring data should have the same hard drive space as the computer being backed up. Also, if the 'backup computer' has multiple drives, ensure that the 'restore computer' also has same number of drives.
    2. It is recommended that 'restore computer' have same hardware configuration as 'backup computer'. However, you may have to install the required additional drivers if there is any change in the hardware configuration of the 'restore computer'.

     

    Can I perform snapshot restore?

    Yes, you can perform snapshot-based image restore for point-in-time recovery. During the restore process, you need to select the particular drive along with the required date on which the data was backed up. IDrive BMR thus allows you to perform bare-metal restore.

     

    How can I perform system restore to multiple computers?

    You can easily perform system restore to multiple computers in a single go. All you have to do is boot the multiple computers with the restore CDs/USBs and perform the restore operation. Data can be accessed directly from the IDrive BMR server during restore.

     

    Can I perform file level restore to the client?

    Yes, you can perform file level restore to the client by creating recovery point.

    To create a file level recovery point access,

    1. On the 'File Restore' tab, select the client from 'Choose a System' drop-down.
    2. Select the recovery point from 'Choose a Recovery Point' drop-down.
    3. By default 'Enable user authentication' will be selected as 'No'. This will create an open share that is accessible on the network. However, if you want the share to be secured, we recommend you to create with username and password. To create a secure share, select 'yes' and perform the following steps:
      1. Select the username from 'Mount username' drop-down.
      2. Enter the mount password.
        Mount Restore
    4. Click 'Create'.

    A summary for the selected computer will be created in the 'Mount Path Summary' table. You can use the path displayed under 'Mount Path' to access your backed up data.

    Mount Path

     

    How can I access my backed up data if Bare-Metal Restore fails or the computer does not boot up after performing Bare-Metal Restore?

    The Bare-Metal Restore operation may fail or the computer may not boot up if the restored computer does not have the same hardware configuration as the backup computer. There may be new hardware devices present on the restore computer and the necessary drivers may not be installed. We recommend you to have identical hardware configuration on both the computers.

    However, you still can access all the backed up data by creating recovery point. For steps to create recovery point, refer FAQ.

     

    How many network share can I create for a recovery point?

    You can create a maximum of 5 simultaneous network shares for a recovery point irrespective of authentication type selected. The details of recovery point will be displayed in the 'Mount Path Summary' table.

     

    Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?

    We do not recommend performing bare-metal restore to a computer with a different hardware configuration, as the restored computer may not boot after restore due to hardware dissimilarity. For the bare-metal restore to be successful, a computer with same or similar hardware configuration as the backup computer is preferred.

    Ensure the following conditions are met, if the restore computer has different hardware configuration:

    1. The restore issue due to hardware dissimilarity is lesser in modern Windows operating systems such as Windows 8.1 and Windows 10.
    2. The motherboard chipset type (AMD / Intel) should be same in both the backup and restore computer.
    3. The hard drive storage controller (IDE / SATA) should be same in both the backup and restore computer.

     

    I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?

    Bare-Metal restore for the client machine with RAID based storage (Hardware or Software RAID) is not supported in IDrive BMR. However, you can still perform file-level restore of the backed up data to the client machine.

    Note: Virtualization of the client machine with RAID based storage may work depending on the RAID type and driver compatibility.​

     

    Why do I get a Blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform Bare Metal restore to a computer with different hardware configuration?

    You may get a blue screen with an error code “Stop 0x0000007B INACCESSABLE_BOOT_DEVICE” as shown in the image below.
    Blue screen of Death containing error code

    This is because, when the OS is started after a bare-metal restore, it automatically disables unused storage drivers to speed up the Windows startup process.

    To fix this issue temporarily, you can reset the SATA mode from AHCI or RAID to IDE in BIOS. However, you will get the same error when you reboot the computer.

    Perform the following steps to fix this issue permanently:

    1. Login to Windows and go to the following path in 'Registry Editor'.
      1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci
      2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\pciide
    2. Double-click on 'Start', set 'Value data' to zero and click 'OK'.
    3. Close 'Registry Editor' and restart the system.
    4. Go to BIOS settings and change the SATA configuration settings as per your requirements.

    After Windows starts booting up, it'll automatically detect the change and install the appropriate drivers. Once the drivers are installed, Windows will boot without any problem.

     

    I am unable to connect to the BMR server when trying to perform restore operation. What do I do?

    You are unable to connect to BMR server because of network connectivity issue and your machine has not availed IP address from the router. The connection status will be displayed as 'Connection failure' in 'IP' field on the top-right corner of the page.

    To resolve the issue, ensure the following requirements are met and reboot your machine:

    1. Ethernet cable is properly connected to the primary NIC in your machine.
    2. DHCP is enabled in the router to which the machine is connected.

    Contact support team, if you are still unable to connect to the BMR server. We recommend you to enable the remote access, so that our support team can connect to your machine remotely and resolve the issue.

    To enable remote access,

    1. Click restore-setting icon displayed on the top-right corner of the page.
    2. Click on the slider.
    3. Provide the password and click 'Apply' to enable remote access.
    4. Enable remote access

    Note: If there is any connection failure between BMR server and the machine when the restore operation is in progress, you should reboot the system and restart the restore operation.

     

    Which operating systems (OS) and file-systems does VMware file-level restore support?

    You can enable VMware file-level restore with the following operating systems (OS):

    Microsoft Windows Linux BSD, Solaris Mac Disk Types RAID
    FAT, FAT32
    NTFS
    ext2, ext3, ext4
    ReiserFS
    JFS
    XFS
    Btrfs
    UFS
    UFS2
    HFS
    HFS+
    Basic and Dynamic disks are supported Mirrored RAID volumes are supported. Since there are two disks with the same data, both the VMDK images will be mounted for file restore.

    Note:

    Microsoft Windows - ReFS is not supported.

    Linux:

    • ZFS is not supported.
    • Linux LVM is supported; however, encrypted LVM volumes are not supported.

    BSD, Solaris:

    • Limited support for variants of UFS, used in the following systems - SunOS, Sunx86, HP-UX, NeXTSTEP, OpenStep

    RAID:

    • All other types of RAID configuration are not supported.
    • Striped volumes, and split volumes are not supported.

     

    What is Virtualization in IDrive BMR?

    Virtualization in IDrive BMR allows you to quickly create a virtual instance of the clients on your BMR server in case of any disasters. With the created virtual instance, you can access the backed up data so that your business can continue as usual with minimal downtime.

     

    How do I create a virtual machine of my client?

    To create a virtual machine of your client,

    1. Login to IDrive BMR server web interface and go to the 'Restore' tab.
    2. Click 'Virtualization' in the menu bar.
    3. Select the required client from 'Choose a System' drop-down list.
    4. Choose the recovery points for the given volumes.
    5. Choose-Volume
    6. Select the number of processors for the virtual machine from the 'Processor(s)' drop-down list.
    7. Enter the memory value in the 'Memory' field.
      Note: Memory value should be greater than 1024 MB. You can decide the memory value depending on the available memory displayed below the 'Memory' field. Click to recalculate the available memory.
    8. Select the required storage controller. By default 'SATA' will be selected.
    9. Select 'Yes' to enable user authentication for the virtual machine.
      Note: By default 'Enable user authentication' will be selected as 'No'.
    10. Select username from the 'Username' drop-down list, and enter the password.
    11. Authenticate-User
    12. Click 'Build Virtual Machine'.

    You have successfully created the virtual machine. You can now connect to it and access data.

    To connect,

    1. In the 'Virtual Machines' section, click against the virtual machine.
    2. Build-Virtual-Machine
    3. Open the downloaded '.rdp' connection file.
    4. Click 'Connect'.
    5. Click 'Yes' in the 'Remote Desktop Connection' popup window.

    Remote connection to the virtual machine is established.

    Note: All the created virtual machines will be unmounted and the changes made in the virtual machine will be lost when you restart your IDrive BMR server. You can also click to unmount the created virtual machine manually.

     

    How many virtual machines can I create?

    You can create up to four virtual machines of your backed up systems at a time. The back-end file system used for storage consumes less memory and CPU resources which enables multiple virtual machines to run smoothly.

     

    Can I perform power operations on the virtual machine?

    Yes you can perform power operations on the virtual machine. In addition, you can restart the machine, send the keyboard inputs such as windows, Ctrl+Alt+Del, Alt+Tab and F8 to the virtual machine.

    To perform power operations,

    1. Login to IDrive BMR server web interface and go to the 'Restore' tab.
    2. Click 'Virtualization' in the menu bar and perform either of the following:
      • Click to power on the machine.
      • Power-On
      • Click to power off the machine.
      • Power-Off
    3. Click 'Yes' in the respective confirmation window.

    To restart virtual machine, click in the menu of the required virtual machine. Click the required icons (windows, Ctrl+Alt+Del, Alt+Tab and F8) in the menu, to send the keyboard inputs to virtual machine.

    Restart

     

    What network is the Virtual Machine provisioned with?

    The Virtual machines created on IDrive BMR Server are assigned to operate in 'Bridged Mode'. These machines will get the IP address from a router/switch in your physical network infrastructure. With this, you can access the VM from any machine in the same local area network.

     

    Is it possible to backup data from the created virtual machine?

    Yes, you can backup data from the created virtual machine. After the virtual machine is created, data backup continues according to the schedule automatically. You can also perform manual backup from the 'Dashboard' tab. Read steps to perform manual backup.

     

    Are the full/incremental image backups dependent on each other in IDrive BMR? Does inaccessibility of these full/incremental image backups affect virtualization?

    IDrive BMR does not follow the traditional data backup method in which every recovery point created during incremental image backup has some dependency on previous ones. In IDrive BMR, the created recovery points will be fully independent of each other and data can be reconstructed using any recovery point, even if the previous full/incremental image backup in the chain is lost. Thus you can create virtual machine with any available recovery point without depending on the integrity of the backup chain.

     

    If I virtualize a machine, will the backed up data be affected?

    No, the backed up data of a machine will not be affected if you virtualize that machine. The file system used in IDrive BMR server enables instant cloning of the originally backed up data. As the cloned data is used to create virtual machine, the original backup remains unaffected.

     

    I have a client machine that is failing to Virtualize in IDrive BMR. How can I recover my data?

    There could be several reasons for the virtualization to fail for certain machines. The causes include disk configuration on the client machine (example: Dynamic disks, Logical Partitions etc are not supported), driver incompatibility with BMR's hypervisor platform, firmware type, multiple OS boot loaders on the client machine etc.

    If the virtualization fails, please contact IDrive BMR support as a first step. This will allow us to investigate the cause thoroughly and we may be able to support issues on a case by case basis.

    However, here are the other recovery options available for immediate need:

    • Use the 'File Restore' feature to recover the necessary files from the client machine's backup.
    • Use the 'System Restore' option to perform a Bare Metal recovery of the client machine.

     

    I have a Windows 7 Client machine that is backed up to IDrive BMR, which is failing to virtualize. What are the restore options available to me in this case?

    Causes:

    There are 2 possible causes for this situation:

    • If you are using a 4TB IDrive BMR unit, a combination of hardware and Guest OS compatibility can cause issues in virtualizing your Windows 7 client on the IDrive BMR's hypervisor. In this case, the virtual machine will hang on boot process with a blank screen.
    • If your Windows 7 client machine that was backed up to BMR, is running on UEFI firmware, it may fail to virtualize in BMR hypervisor. The newer versions of Windows OS (post Windows 7) works well with BMR hypervisor platform.

    Solution:

    • Use the 'File Restore' feature to recover the necessary files from the client machine's backup.
    • Use the 'System Restore' option to perform a Bare Metal recovery of the client machine.

     

    What is IDrive BMR Express™?

    IDrive BMR Express helps you transfer large amounts of data stored on the BMR server to your cloud account using physical shipment of temporary storage device. All you need to do is, fill in the shipment form to place an order for the Express device. We will send you the device with all the required accessories and the necessary information. You just need to backup the data to the device and ship it back to us. Our technical team will transfer the data to the cloud for you.

    Below are the benefits of BMR Express:

    • Express device is shipped to your location, thus by reducing bandwidth usage.
    • This service helps you quickly transfer large amounts of data in just a week or less.
    • Once the data is transferred to your cloud account, you can continue with incremental backups.
    • Express device will be encrypted using the key provided by you while placing the order.

    Note:

    1. This service is available only within USA and is free once per year. All subsequent requests will be charged.

     

    How do I place an order for the BMR Express device?

    You should fill out a shipment form with all the necessary information to place an order for the BMR Express device. Remember the encryption key set by you while placing the order. You should enter this key when prompted while mounting the device to the BMR server. Our team will contact you and provide a quote, if required, after you place the order.

    To place an order for the BMR Express device,

    1. Go to www.idrive.com and login with your BMR cloud account credentials.
    2. Click 'IDrive BMR Express' displayed on the left navigation bar.
    3. On the 'Express Backup' tab, select the data size from 'Size of data to be transferred' drop-down menu.
    4. Specify the exact size of data in the 'Special Request / Comments' field, if you have selected 'More than 20TB' from the drop-down menu.
    5. Provide contact information and shipping details in the respective sections.
    6. Go through the shipment agreement and accept the same.
    7. Click 'Place An Order'.

    Once you confirm the order, we will ship the device to you with all the required accessories. Follow the set of instructions to transfer data from BMR server to Express device.

     

    I have received BMR Express device. How can I transfer data from BMR server to the device?

    To transfer data from BMR server to the Express device after receiving the device,

    1. Connect the Express device to the BMR server.
    2. On the BMR server web interface, click 'Cloud Replication' displayed on the menu bar and go to the 'Cloud Seeding' tab.
    3. Note: Users should first enable cloud replication using IDrive account credentials to access cloud seeding from BMR server web interface.

      Cloud Seeding Tab
    4. Enter the encryption key set by you while placing the order.
    5. Cloud seeding encryption
    6. Select client machine(s) from the 'Select clients to transfer' drop-down menu.
    7. Click 'Transfer Now'.
    8. Cloud seeding transfer

    Once data is successfully transferred to the device, you can eject the device and ship it back to IDrive.

     

    How soon can I expect data to be transferred to my cloud account once I ship the Express device back to IDrive?

    The time required to transfer data to your cloud account depends on the volume of data and our representative will update you on the same once we receive the device from you.

     

    Can I transfer data to the cloud via cloud replication during data transfer via BMR Express?

    No, you cannot transfer data to the cloud via cloud replication while cloud seeding is in progress. When you start the cloud seeding process, cloud replication will be disabled and all the ongoing backups will be terminated. After express transfer is completed, cloud replication will be re-enabled from the server end. All your data transfers, including scheduled transfers to the cloud, will start again from the point where express transfer ended.

     

    Is it possible to retrieve data transferred to the cloud via BMR Express?

    Yes, you can retrieve data transferred to cloud via BMR Express. However, you have to raise a request with the support team for express restore. For information on steps to request for express restore, refer BMR Express restore FAQ.

     

    I am an existing user of IDrive BMR. Can I avail BMR Express service?

    Yes, BMR Express service is available for both existing and new IDrive BMR users. Existing users can use this service to transfer data, that are not transferred yet, to the cloud account. After express transfer is completed, cloud replication will continue transferring any new data to the cloud.

     

    I see cloud replication is disabled while BMR Express service is in progress? When will this be re-enabled?

    Cloud replication will be re-enabled from the server side once express transfer is complete, and all the backups will continue from where you left off.

     

    How do I cancel express transfer after initiating it?

    In case you want to cancel express transfer after initiating it, you should contact the BMR support team to undo any changes made during the process.

     

    Is data transferred to the Express device secure during device transit?

    Yes, Express device sent by IDrive will be encrypted using the key provided by you while placing the order for enhanced data protection during transit.

     

    Can I transfer the backups that are stored on IDrive BMR server to my IDrive cloud account?

    Yes. In addition to local backup, you can replicate backups stored on your IDrive BMR server to the IDrive cloud account. You have to enable the cloud backup feature by providing the IDrive account credentials. Once enabled, you are provided with necessary interface to schedule cloud replication and monitor the backup status through the web console.

     

    How do I schedule cloud replication?

    To schedule cloud replication, login to IDrive BMR server web interface and go to the 'Cloud Replication' tab. You can schedule the backups for desired day(s) on a weekly or daily basis.

    You can set the following parameters:

    • Select clients to backup: You can select the required clients to schedule the backup. Click 'Select All' to select all the computers.
    • Scheduled backup time: Set the time at which your scheduled backup should start.
    • Select 'Daily' to perform the backup everyday or you can even select the days for the backup to run.
    • Backup Cut-off time: Enable and set the time to stop the scheduled backup.
      Note: The scheduled backup will not stop exactly at the cut-off time, if there is a recovery point backup in progress. It will stop after the recovery point backup, and before the next scheduled backup.
    • Bandwidth throttle: Enter the bandwidth throttle value to set the internet usage for your backups. By default this value will be set to 100.
      Note: Bandwidth throttle value should be between 1-1000.
    • Email Notification: Add email address to receive notifications on cloud replication status.
    Cloud Backup Settings

     

    Where can I see the status of my ongoing cloud replication?

    You can see the ongoing cloud replication status in the 'Activities' section in the 'Cloud Replication' tab. Information such as hostname, drive selected for backup, recovery point, amount of data transferred to the cloud, time taken so far to backup, internet speed and the estimated time for backup are displayed.

    Note: The transfer size value will be displayed in MiB (mebibyte). The conversion of MiB is as follows:

    1 MiB = 1.04858 MB

    Cloud Backup Status

     

    Can I view the status of my last backup to the cloud?

    Yes, you can view the status of your last backup in the 'Cloud Replication Status' section. This table displays information such as hostname, date and time of the last backup. Also the amount of data transferred over the internet is displayed in the 'Size' column.

    Cloud Backup Status

     

    What is 'Schedule Summary' in the 'Cloud Replication' tab?

    The 'Schedule Summary' section displays the summary of the scheduled backup. Information such as computers selected for backup, day and time of the next scheduled backup will be displayed.

    Schedule Summary

     

    Can I view the logs of recent cloud replication?

    Yes, you can view the logs of recent cloud replication from the 'Events' section in the 'Cloud Replication' tab. The 'View' option will take you to the comprehensive log for the cloud replication activities. Information such as, status of cloud replication, name of client, the volume, recovery point, etc will be displayed. Also, you can see the integrity status of your backups that is replicated in the cloud server.

    Events

     

    What is 'Disable Cloud replication'?

    The 'Disable Cloud replication' option will disable the scheduled cloud replication and set the options to default value.

     

    Can I transfer my VMware backups to the cloud account?

    Currently, this feature of transferring VMware backups to the cloud account is not available. We will keep you updated when we introduce this functionality in future.

     

    Where can I view the storage utilisation details of all my backups?

    You can view the storage utilisation details in 'Storage Insights' tab. You can get information on total utilised storage space, overall saved space, overall dedup factor, file restore sessions, and created virtual machines details.

    To view storage utilisation details,

    1. Log in to the IDrive BMR server web interface.
    2. Click 'Statistics' on the menu bar.
    3. Click 'Storage Insights' tab.
    storage insights physical machines

     

    Can I access detailed storage information of my physical devices?

    Yes, you can view information on the overall actual usage, overall dedup factor, overall saved space for all the registered client machines in the 'Storage Insights' section of the Dashboard. Additionally, 'File Restore' and 'Virtualization' provide information about the mounted file restore points and created virtual machines respectively.

     

    How can I save the backup statistics?

    To save the backup statistics,

    1. Log in to the IDrive BMR server web interface.
    2. Click 'Statistics' on the menu bar then click the 'Storage Insights' tab.
    3. Scroll down and select the 'Export' button on the right side.
    storage insights export

    You can choose from CSV, Excel or PDF format. You can also print or copy the data on the clipboard.

    storage insights file formats

    Note: The value displayed in 'Data Size' column for each client is not the actual amount of data physically stored. Because of the de-duplication mechanism used in the backend, the storage space for storing full and incremental backups is utilized in an efficient manner. The 'Actual Usage' column displays the true utilisation with deduplication in effect.

     

    What does the Dedup factor signify?

    The Dedup factor is an indicator of the effectiveness of deduplication. For instance, if the Dedup factor is 10x, it indicates that 10 times more data is stored in the physical space that is required to store just one unit of data.

     

    Where can I find the VMware-related storage information?

    You can find this information through the following steps:

    1. Log in to the IDrive BMR server web interface.
    2. Click 'Statistics' on the menu bar.
    3. Click 'Storage Insights' tab.
    4. Click 'VMware'.
    storage insights vmware

     

    Can I access my BMR servers from an external network?

    Yes, you can access your BMR server interface from any external network. This will let you manage your local backup operations and cloud replication of your local backups from anywhere without the need to be on the same network as your BMR server.

    You should enable cloud manage feature before accessing BMR server remotely.

    To enable cloud manage,

    1. Login to BMR server web interface.
    2. Click the slider under 'Cloud Manage' section to enable. The 'Cloud Manage' window appears.
    3. Enter the IDrive account credentials and click 'Enable cloud manage'.

    Cloud manage is successfully enabled and you can now access server interface from an external network.

    To access BMR server interface remotely,

    1. Go to www.idrive.com and click 'Login'.
    2. Provide your BMR cloud account credentials and click 'Login'.

     

    How can I see the cloud replication status of my clients?

    You can see the cloud replication status of all your clients from the 'Cloud Replication' tab. Information such as client name, amount of data transferred to the cloud, backed up drives, date and time of the last backup will be displayed in the 'Cloud Replication Status' section.

    To view client wise cloud replication status, click against the required client name. Type of backup (Full/Incremental) and other information will be displayed.

    The 'Cloud Replication' tab also displays information such as cloud storage usage, total number of clients backed up to the cloud, number of recent backups and insight about IDrive cloud retention policy.

     

    How do I connect to my BMR servers?

    To connect to your BMR servers,

    1. Go to www.idrive.com and login with your BMR cloud account credentials.
    2. Click 'Cloud Manage' displayed on the left navigation bar.
    3. BMR_Web_Remote_bmr_servers
    4. Click 'Connect' against the required BMR server.
    5. BMR_Web_Remote_bmr_connect
    6. Provide the password and click 'Login'.
      The 'Dashboard' page of the server will appear.

    From this server interface, you can perform local backups, restore data, view logs and also monitor the health of devices in the server. For more information on steps to perform these operations, refer the BMR FAQs.

     

    How do I request for Express restore?

    IDrive BMR Express™ allows you to restore data backed up in your cloud account via physical shipment of temporary hard drive - on request.

    To request express restore,

    1. Go to www.idrive.com and login with your BMR cloud account credentials.
    2. Click 'IDrive BMR Express™' displayed on the left navigation bar.
    3. BMR_Web_Remote_bmr_express
    4. Select the required clients from the 'Granular Restore Service' section to request for the data.
    5. Note: Only the latest recovery point will be restored for the selected clients.

      BMR_Web_Remote_bmr_granular
    6. Provide the contact information and the shipping address in the respective sections.
    7. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

    Note:Temporary hard drive will be selected depending on the amount of data requested.

     

    Where can I view the web activity logs of my account?

    You can view the web activity logs of your account from the 'Activity Logs' tab. Information such as activities performed, date and time of the activity and the IP address of the computer will be displayed.

    To view web activity logs,

    1. Go to www.idrive.com and login with your BMR cloud account credentials.
    2. Click 'Activity Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.
    3. BMR_Web_Remote_bmr_express
    4. To view previous activity logs, select the start and end date.
    5. BMR_Web_Remote_bmr_granular
    6. Click 'View Report'.

     

    Why has auto-renewal been activated for my account? How do I disable it?

    Auto-renewal makes renewing your subscription simple with a hassle-free, automatic transaction. It also ensures that your account is always active so your data remains protected.

    To disable auto-renewal,

    1. Login to your BMR cloud account.
    2. Click 'My Account' displayed in the left navigation bar and click 'Disable Auto-Renewal'.
    3. Disable Auto-Renewal
    4. Click 'Disable Auto-Renewal' in the confirmation window.
    5. Enter the password and reason for disabling auto-renewal in the respective fields and click 'Disable Auto-Renewal'.
    6. Disable Auto-Renewal

      Remember, disabling auto-renewal will leave your data vulnerable to disasters and you will lose access to your IDrive BMR account once your subscription ends. All your data will be permanently deleted from the IDrive cloud and you must return the BMR appliance.

     

    Can I backup individual files to my BMR cloud account?

    Yes, in addition to BMR image backups, you can also backup individual files from Linux, Macs, PCs and mobile devices to your BMR cloud account. However, you should first enable file backup from IDrive cloud manage web interface.

    To enable file backup,

    1. Go to idrive.com and login with your BMR cloud account credentials.
    2. Click 'Enterprise Level File Backup' displayed on the left navigation bar.
    3. Click 'Enable File Backup'.
    4. imgvault_client_installer

      Once enabled, you can start backing up data to the BMR cloud account using IDrive web application.

      To perform data backup, refer the following FAQs:

     

    I have virtual machines running on VMware ESXi and vCenter. Can I backup these VMs to BMR server?

    Yes, you can backup virtual machines running on VMware ESXi host and vCenter server to the BMR server. All you need to do is, add the ESXi host and vCenter server to the BMR server and schedule the backup. Initial backup will be full image backup and subsequent backups can be full or incremental depending on the schedule.

     

    How do I backup VMs running on VMware ESXi host and vCenter server to the BMR server?

    You need to add VMware ESXi host and vCenter server to the BMR server to back them up.

    To add ESXi host,

    1. Log in to IDrive BMR server web interface.
    2. Go to the 'VMware' tab and click 'Add ESXi Host'.
      Add ESXi Host
    3. Provide details such as ESXi name, IP address, username and password and click 'Next'.
      Add ESXi Host
    4. Select the required virtual machines and click 'Next'.
      Add ESXi Host
    5. Set full or incremental backup schedule parameters in the respective tabs and click 'Next'.
      Add ESXi Host
    6. Verify the details and click 'Confirm' to add.

    Now, the ESXi host is added to the BMR server successfully. The running VMs will be backed up as per the schedule.

    To add vCenter server,

    1. Log in to the IDrive BMR server web interface.
    2. Go to 'VMware' -> 'vCenter'.
    3. Click 'Add vCenter Server'.
    4. Provide details such as vCenter name, IP address, username and password and click 'Next'.
    5. Select the virtual machines to be added and click 'Next'.
    6. Set full or incremental backup schedule parameters in the respective tab and click 'Next'.
    7. Verify the details and click 'Confirm' to add.

     

    I have added new VMs to my VMware ESXi/vCenter. How do I add them for backup?

    To add VMs to the VMware ESXi/vCenter,

    1. Log in to the IDrive BMR server web interface.
    2. Go to 'VMware'->'ESXi'/'vCenter'.
    3. Click 'Add VMs' on the respective ESXi/vCenter tabs.
      vCenter
    4. Select the VMs to be added and click 'Next'.
    5. Verify the details and click 'Confirm'.

    Virtual machines are added successfully.

     

    Can I perform immediate backup of virtual machines running on VMware ESXi/vCenter?

    Yes, you can perform immediate backup of the virtual machines running on VMware ESXi/vCenter.

    To perform immediate backup,

    1. Log in to the IDrive BMR server web interface.
    2. Go to 'VMware'->'ESXi'/'vCenter'.
    3. Click 'Full image Backup'/'Incremental Backup' on the respective ESXi/vCenter to perform full or incremental image backup.
    4. Incremental image backup

    Once data backup starts, you can see the progress of the backup in the 'Activities' section.

     

    Can I change the backup schedule of VMware ESXi host and vCenter server?

    Yes, you can change the backup schedule of the virtual machines.

    To reschedule data backup,

    1. Log in to IDrive BMR server web interface.
    2. Go to 'VMware'->'ESXi'/'vCenter'.
    3. Click on the required ESXi/vCenter.
    4. On the 'Schedule Backup' screen, change the required parameters. You can select 'Disable Schedule' to disable the schedule.
    5. Click 'Confirm' to save the changes.

     

    How do I delete the added VMware ESXi host or vCenter server from the BMR Server?

    To delete ESXi host or vCenter server from the BMR Server,

    1. Log in to IDrive BMR server web interface.
    2. Go to 'VMware'->'ESXi'/'vCenter'.
    3. Click on the required ESXi/vCenter.
    4. Click 'Yes' in the confirmation window.

    Note: The list of deleted ESXi host and vCenter server will be displayed at the bottom-half of the page and will be removed from the server during cleanup. You can click 'Do not remove' to retain the required ESXi host and vCenter server.

     

    How do I restore the VMs to my ESXi host or vCenter server?

    To restore a VM running on ESXi host,

    1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
    2. Go to 'VMware Restore'->'ESXi'/vCenter.
    3. Select 'VM Restore'.
      VM restore
    4. Select the required ESXi host you want to restore.
    5. Select a VM and the required recovery point.
    6. Select 'Same VM' if you wish to restore data to the selected VM.
    7. To restore data to another VM, select 'New VM'.
      VM restore
    8. Select an ESXi host for the new VM.
    9. Enter a name for the VM and select a data store.
    10. Click 'Restore' to initiate the restore process.

    To restore a VM running on vCenter server,

    1. Log in to IDrive BMR server web interface and go to the 'Restore' tab.
    2. Go to 'VMware Restore'->'vCenter'.
    3. Select 'VM restore'.
      VM restore
    4. Select the required vCenter server you want to restore.
    5. Select an ESXi host.
    6. Select a VM and the required recovery point.
    7. Select 'Same VM' if you wish to restore data to the selected VM.
    8. To restore data to another VM, select 'New VM'.
      VM restore
    9. Select a vCenter and the required ESXi host for the new VM.
    10. Enter a name for the VM and select a data store.
    11. Click 'Restore' to initiate the restore process.

    You can view detailed restore progress in the 'Activities' section.

     

    Which versions of VMware ESXi host are supported by IDrive BMR?

    Currently IDrive BMR supports ESXi server versions 5.5, 6.0 and 6.5. We do not support free ESXi.

     

    Does IDrive BMR support agentless backup for Hyper-V machines?

    Since Hyper-V is a Windows machine, backing it up using IDrive BMR allows you to protect all the VMs too. For a successful bare metal restore of the Hyper-V machines, ensure VMs are present locally on the same server during backup.

     

    How do I delete a client machine from the IDrive BMR server?

    Before you delete a client machine from the server, we recommend you to uninstall the Agent software from the machine and then remove it. If you remove the machine without uninstalling the Agent software, the server will detect the Agent and add the client machine again to backup.

    To remove a client machine from the server,

    1. Login to IDrive BMR server web interface. The list of client machines appear under the 'Clients' tab.
    2. Perform any of the following operations:
      1. To remove multiple client machines, select the machines, click 'With Selected' and click 'Remove'.
      2. Click displayed at the left of the computer name and select 'Remove' from the from the drop-down menu.
    3. Click 'Ok' in the confirmation window.
    The selected computer will be removed during the scheduled cleanup operation performed by IDrive BMR server. You can click 'Stop removing client' within the cleanup operation to retain the computer.

     

    Can I perform power operations of BMR server via web interface?

    Yes, you can perform power operations of BMR server from 'Settings' tab via web interface. Go to 'Settings'->'Control Panel' -> 'Power Options'.

    Following are the two available power options:

    1. Restart - Click this to restart the server
      Restart Option
    2. Shutdown - Click this to shutdown the server
      Shutdown Option

     

    Can I update my profile information?

    Yes, you can change your email address and password from the IDrive BMR server web interface.

    To change the password,

    1. Click username displayed on the top-right corner of the page and click 'Change Password'.
      Change Password
    2. Enter the new password and confirm the same in the respective fields in 'Change Password' window.
      Change Password
    3. Click 'Change Password'.

     

    What operations can I perform from BMR web console?

    The web console lets you access IDrive BMR server, add your computers to the server and manage their data backups/restores from anywhere. Also, you can:

     

    Which Network Ports are to be used for IDrive BMR server and client computer?

    Following network ports are to be used for IDrive BMR server and client computer.

    For IDrive BMR server:

    Port Usage Incoming/Outgoing
    55414 HTTP web interface Incoming
    35623 UDP broadcasts for discovery Outgoing

    For client computer:

    Port Usage
    35622 UDP broadcasts for discovery
    35623 Commands and image backups

     

    What information is displayed under 'Capacity'?

    The 'Capacity' section displays information about storage space of IDrive BMR server. The utilized and remaining storage space are displayed in percentage so that you can track your utilization and also perform manual cleanup.

     

    How do I perform manual cleanup of storage space of IDrive BMR server?

    You can perform manual cleanup only when you have utilized 80% of storage space. An option to perform manual cleanup with a drop-down to select the percentage of storage space to cleanup will be enabled.

    To perform manual cleanup,

    1. Log in to IDrive BMR server web interface and click 'Statistics' -> 'System Health'.
    2. Select the percentage of storage space to cleanup from 'CleanUp Percentage' drop-down list.
    3. Click 'Cleanup'.
    4. Click 'Confirm' in the confirmation window.

    Note: During manual cleanup the server will restart couple of times and the web interface will be unavailable.

    Storage Volume

     

    Where can I check the health status of hard drive present in IDrive BMR server?

    You can check the individual health status of hard drive (OS and storage) under 'Hard Drive Health Status' section in 'System Health' tab under Statistics.

    Health status can be any of the following:

    • GOOD: Working fine
    • BAD: Contact support team immediately
    • Predicted to Fail: Contact support team immediately

    Note: A unique serial number will be provided to each storage device to identify and replace them if the health status is bad.

    Health Status

     

    What is 'Raid Health Status'?

    The 'Raid Health Status' section displays the health status of raid devices. If one device stops working the other will be working as backup.

    Status can be any of the following:

    • Clean: Devices are working fine
    • Warning: Contact support team immediately
    Raid Health Status

    Note: A unique serial number will be provided to each raid device to identify and replace them if the health status is displayed as Warning.

    The status 'Warning' doesn't always imply there is a critical problem with the raid storage array. Once you contact the support team, they will analyze the required reports and let you know if there is any issue and provide necessary information on resolving them.

    Contact support team immediately if any of the raid device stops working. Our team will analyze the problem and send a replacement device after processing. Once you receive the device, our team will assist in replacing the device over chat or phone support. After the device is successfully replaced and identified by the server, the rebuild operation will start. You can see the rebuild operation status in 'Raid health status' section.

     

    What is the hardware configuration of the IDrive BMR server?

    The IDrive BMR server is designed for better performance and reliability, therefore hardware components are chosen accordingly. It is optimized to support the backup appliance and its workload.

    The hardware configuration details of the IDrive BMR server for 6TB models or higher include the following:

    • Processor: Features Intel Xeon series CPUs
    • Memory: Latest DDR4 memory modules with ECC

      Note: Error-correcting code memory (ECC memory):

    • ECC memory is a type of computer data storage that can detect and correct the most common kinds of internal data corruption. It is mainly used in scientific or financial computing to prevent data corruption.
    • Storage Drives: Enterprise-grade storage hard drives are used for best performance and high reliability
    • Network: Features two network Ethernet ports to provide redundancy
    • Power Supply: The server is equipped with a server grade power supply known for high reliability
    • Form Factor: It is rack mountable and ideal for your existing server rack infrastructure

    The hardware configuration details of the IDrive BMR server for 4TB models include the following:

    • Processor: Features Intel Core CPUs
    • Memory: Non-ECC DDR4 memory modules
    • Network: One network Ethernet port
    • Power Supply: Desktop grade Power Supply
    • Form Factor: Mini tower

     

    How do I configure network settings for my IDrive BMR server?

    During the initial login, by default the server will be configured to DHCP mode. You can change the default settings from the 'Settings' tab.

    To change the network settings,

    1. Login to the IDrive BMR server web interface.
    2. Go to the 'Settings' tab and click 'Control Panel'.
    3. Under 'Network Settings' tab, click against the required ethernet port entry. The 'Network Settings' window appears.
    1. Select 'IP Mode' as 'Static' and provide the required information such as IP address, Netmask and Gateway in the respective fields.
    2. Click 'Apply Settings'.

    To change the DNS settings,

    1. In the 'Network Settings' tab, select 'Use the following DNS server address' under 'DNS settings' section.
    2. Provide primary and secondary DNS server address in the respective fields and click 'Apply'.

     

    Is it possible to change the time zone for the IDrive BMR server according to my location?

    Yes, you can change the time zone for the IDrive BMR server according to your location.

    To change the time zone,

    1. Login to the IDrive BMR server web interface.
    2. Go to the 'Settings' tab and click 'Control Panel'.
    3. Go to 'Time Zone' tab and choose your region from the 'Select Time Zone' drop-down list.
    4. Select your country and zone.
    5. Click 'Save'.

     

    What happens when I reset the network settings?

    When you click 'Reset Network' under the 'System Settings' tab, the following actions take place:

    • Both the network interfaces on this server will be set to DHCP mode.
    • Server will reboot to apply the changes. Ensure no backups are in progress at this time.
    • After reboot, the server will try to obtain DHCP provided IP from your network.

     

    Is the data backed up to IDrive BMR server reliable for restore?

    Yes, all the data backed up to IDrive BMR server is reliable for restore. To ensure reliability of the backed up data, IDrive BMR server runs an immediate data integrity check after each volume is backed up. You can check the backup integrity status from the 'Dashboard' tab in the IDrive BMR server web interface. The data integrity check ensures that only the reliable copies of data are stored during backup and can be restored.

     

    What are the system requirements for IDrive BMR?

    IDrive BMR currently supports Bare-Metal backup only from client computers running on Windows OS.

    Following are the system requirements for IDrive BMR:

    Operating Systems:

    • Windows Vista (with all windows updates installed)
    • Windows Server 2008 (with all windows updates installed)
    • Windows Server 2008 R2
    • Windows 7
    • Small Business Server 2011 (with all windows updates installed)
    • Windows 8
    • Windows 8.1
    • Windows 10
    • Windows Server 2012
    • Windows Server 2012 R2

    Filesystem:

    • IDrive BMR supports backup from only NTFS formatted volumes

    Disk Partition Style:

    • MBR
    • GPT

    Note:

    1. You can backup dynamic or logical volumes in MBR disk. However, Bare-Metal Restore of these volumes is not supported. You can still recover data from these backed up volumes by using the 'File Restore' option. Refer steps to recover backed up data using file restore option.
    2. Bare-Metal restore is not supported for the data backed up from client machines with RAID based storage. However, you can still perform file-level restore of the backed up data to the client machine.

     

    What does the 'Firewall Checkpoint' do?

    Firewall Checkpoint is a function within the BMR server that helps you check firewall restrictions, if any. Through this function, network restrictions on services such as email delivery, cloud replication and so on are identified.

    To check these settings,

    1. Log in to the IDrive BMR server web interface.
    2. Click 'Settings' displayed on the menu bar.
    3. Go to the 'Control Panel' tab.
    4. Scroll down and click 'Check Now' in the Firewall Checkpoint section.

    The status of the settings could be either of the following:

    Successful - This means that there are no firewall restrictions and you can continue to use all services related to BMR.

    Failure - This means that the port has been blocked.

    Here are the port details. Contact your network admin to unblock the network firewall.

    • General Firewall Settings - Unblock Port '80' and Port '443' for 'www.idrive.com' and 'www1.idrive.com' servers.
    • Mail Settings - Check your Mail Server Port details and unblock the port, if blocked.
    • Cloud Replication - Contact the BMR support team to receive the Port details. Then share this information with your network admin to unblock the respective ports.

    Contact your network admin to unblock the port if it is blocked.

     

    I am unable to save the mail settings. Why is it?

    This could be because the port number used to connect to the mail server may have been blocked. You can check whether the port is blocked or not from the BMR server.

    To check whether the port is blocked,

    1. Login to the IDrive BMR server web interface.
    2. Click 'Settings' displayed on the menu bar.
    3. Go to 'Mail' -> 'Mail Server Settings' tab.
    4. Click 'Firewall Check Now'.

    Contact your network admin to unblock the port if it is blocked.

     

    How do I connect a specific client machine to the IDrive BMR server?

    Download the IDrive BMR installer on your machine. During installation, the installer will prompt you to enter a Server Identity Key.

    Follow these steps to add the identity key and begin backup:

    1. Log in to the IDrive BMR server web interface.
    2. On the right-corner of the 'Physical Machines' tab, click the 'Add Client' button.
    3. The Server's Identity Key along with the following message will be displayed.
    4. Enter the identity key in the ‘Enter the server identity key’ field on the IDrive BMR installer and click 'Next'.

    Once this is complete, your backup will be automatically initiated.