Frequently Asked Questions

Can I configure encryption for my device backup?

Yes, you can configure encryption for your device backup during app installation.

To set your own encryption method,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Add Devices' button.
3. In the 'Add Devices' screen, select the checkbox to set your own encryption method on app installation.
   
4. Run and install the application on your computer.
5. You will be prompted to set a private encryption key.
   Click 'Continue' to proceed with default encryption.
   
   
   
   Alternatively, select 'Private encryption key', set an encryption key, and click 'Continue'.
   
   
   
   Note: Make a note of the private key as IDrive does not store your private encryption key on its servers. Without your private encryption key, you will not be able to retrieve your data.
6. On completion of installation, your computer will be added to the account for backup and the backup agent will run silently in the background.

How do I remove computers from my account?

To remove computers from your account,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to remove and click 'Delete'.
   
3. In the 'Delete Computers' popup that appears, click 'Delete'.
   
4. A confirmation popup to confirm the deletion appears. Click 'Delete'.

All the ongoing backups of the computer will stop and the computer will be removed from your account.

What is a group?

A group is a collection of selected computers. You can create any number of groups, and add computers to it. You can also create and push a backup plan to a group and the same would be applicable for all the computers in the group.

How can I create a group and add computers to it?

To create a group,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, click 'Create new group'.
   
3. In the popup that appears, enter a name for the new group and click 'Create'.
   
   

To add computers to a group,

1. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to add to a group and click 'Add to group'.
2. From the list that appears, select the group to which you wish to add the computers, and click 'Add'.
   

   Note: Click 'New Group' to create a new group and add computers to it.

The computers will be added to the selected group.

To remove computers from a group,

1. In the 'Devices' tab, click a group name and all the computers in the particular group will be displayed.
2. Select the computer(s) you wish to remove, and click 'Remove from group'.
3. In the popup that appears, click 'Remove'.
   
   

Can I rename and delete a group?

Yes, you can rename as well as delete a group any time.

To rename a group,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
3. Hover over the group you wish to rename and click .
4. Click 'Rename'.
   
5. Enter a new name in the popup that appears and click 'Save'.
   

To delete a group,

1. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
2. Hover over the group you wish to delete and click .
   
3. Click 'Delete'.
4. In the popup that appears and click 'Delete'.

How do I rename a computer configured to my account?

To rename a computer,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, hover on the computer that you want to rename and click .
3. Select 'Rename Computer'. A popup window will appear.
   
4. Enter the new name.
5. Click 'Save'.

Alternatively, you can follow these steps to rename a computer:

1. In the 'Backup Console' -> 'Devices' tab, click on the required computer. You can also hover over a computer name, click , and select 'Remote Management'.
2. In the remote management console click next to the computer name. The 'Rename Computer' popup will appear.
3. Enter the new name.

4. Click 'Save'.

Can I view all the devices associated with a particular Company?

Yes, you can view all the devices that are associated with a particular company, from the Backup console.

To view company level devices,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', click the company name drop-down. The entire list of companies present will appear.
   
3. Click a particular company to view all the devices attached with the company.

How can I remotely manage my added computers?

To remotely manage your computer,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
3. The remote management console appears. Select the tabs according to the functions to be performed:
   • Backup - The default backup set with some pre-selected folders for backup will appear. Perform immediate backup or scheduled backup of your data to your IDrive^® 360 cloud account, or a local device.
   • Restore - Restore your backed up files / folders from your IDrive^® 360 cloud account or from local device, to any location on your computer or a different computer.
   • Scheduler - Schedule your backups, with specified days, time, etc. You can even schedule for email notifications.
   • Settings - You can enable and set CDP frequency, choose general settings for your backups, set bandwidth and CPU throttle.
     
4. Perform some more functions from this screen, like:
   • Update Software - Update to the latest version of the application.
   • View Logs - View and download detailed activity logs of your backup / restore operations.
   • Send Error Report - Send a detailed report of your concerns to our support team by filling out a simple form.

How do I backup files and folders from my computers?

You can manage file backup from the remote management interface.

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. The remote management console appears.
   Alternatively, hover over a computer name, click , and select 'Remote Management'.
3. In the 'Backup' tab, the default backup set with pre-selected folders will appear.
   
4. Click 'Change...' and select the required files and folders.
   
5. Click 'Backup Now' to perform immediate backup of your files.
6. Alternatively, click 'Schedule' and set the schedule parameters to run a scheduled backup.
   

Does IDrive^® 360 support the backup of BitLocker-enabled drives?

Yes, IDrive^® 360 supports the backup of BitLocker-enabled drives. To backup a BitLocker-enabled drive, first, we need to unlock the drive using the password. Once unlocked, the drive will be available for access to the operating system by authorized Windows users.

The gold-colored lock on the drive icon indicates the locked state of the drive. To unlock the BitLocker drive,

1. Right-click on the BitLocker drive and select 'Unlock Drive'.
   
2. Enter the password.
   
3. Click 'Unlock'.
   

   The drive will be unlocked. A silver-colored open lock on the drive icon indicates the drive is ready for Windows operating system access.

Once the drive is unlocked and available for access, either perform an interactive backup or schedule backup as per the requirements.

How do I restore my backed up data to a new computer in case my system crashes?

To restore your backed up data,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, hover over the computer you wish to restore and click .
3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
4. Choose 'Restore files from my IDrive360 account' if you want to restore files from the cloud or select 'Restore files from my local device' if you want to restore files from a local device.
   
5. Select the folder(s) to restore.
   • Click to choose a restore location on the local computer.
     
   • Click 'Change' if you want to perform the restore on a different computer. Choose the desired machine and click 'Yes'.
     
6. Click 'Restore to <computer name>'.

How do I delete restored files and empty the trash?

To delete restored files,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, click on the computer from where you wish to delete the restored files. The remote management console appears.
   Alternatively, hover over the computer from where you wish to delete the restored files, click , and select 'Remote Management'.
3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
4. Select the restored files / folders you want to delete, and click .
   
5. Select 'Yes' in the popup confirmation that appears.

All the deleted files/folders will be transferred to Trash.

To retrieve deleted files from the Trash,

1. In the 'Restore' tab, click 'View Trash'.
   
2. Select the files / folders you want to move back to their original location.
3. Click .

The files will be moved back to their original location.

To empty the trash items completely,

1. In the 'Restore' tab, click 'View Trash'.
2. Click 'Empty Trash' and select 'Yes' in the popup confirmation that appears.
   

Note: Files / Folders in trash will get automatically deleted after a period of 30 days.

How many computers can I add in one Company?

You can add a maximum of 5000 computers in one company.

Can I stop ongoing backups of all my devices in one click?

Yes, you can stop ongoing backups of all your devices present in a company, in one click.

To stop ongoing backups,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Devices' tab.
   
3. Click the company name drop-down. The entire list of companies present will appear.
   
4. Select the company in which you wish to stop the ongoing backup operations.
5. Click the 'Stop all current backups' button.
   
6. In the confirmation popup that appears, click 'OK'.
   

Note: All ongoing backups will stop and will resume at the next schedule. This operation may take some time.

How do I stop an ongoing backup for my computer?

To stop an ongoing backup,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, click on the computer you wish to stop the backup. The remote management console appears.
   
3. Click 'Stop' beside the backup progress bar.
   
4. In the confirmation pop-up window, click 'Yes'.
   

Can I remove the backup agent from a computer?

Yes, you can remove the backup agent from a computer.

To remove backup agent,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, select the computers where you wish to remove the agent and click 'Remove Backup Agent'.
   
3. In the 'Remove Backup Agent' popup that appears, click 'Remove'.
   

All the ongoing backups of the computer will stop and you will not be able to manage the computer from the Backup Console.

Is it possible to block a computer?

Yes, blocking a computer stops any ongoing or scheduled backup till it is unblocked.

To block a computer,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console' -> 'Devices' tab, hover on the computer that you want to rename and click .
3. Click 'Block' in the confirmation popup.
   

To unblock a computer, hover and click , select 'Unblock Computer' and click 'Unblock'.

What is a backup plan?

A backup plan is a set of rules that specify how the data will be protected on a particular computer.

On creating your IDrive^® 360 account, a backup plan is created by default with predefined folders and applied to the added computer. The same can be viewed from the 'Backup Plan' tab. You can modify the backup rules, rename the plan name, disable the same, but you cannot delete the default backup plan.

You can also create a backup plan with specific backup configurations and push it to selected computers / groups in a go.

To create a backup plan,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
   
   
3. Hover over the default plan name, click and the 'Rename Backup Plan' popup appears. Enter the desired name and click 'Save'.
   
4. Modify the menu options:
   
   

   Computers/Groups: Click 'Add'. Select the computers or entire computer groups to be added from the 'All Computers' or 'Groups' tab respectively. Click 'Done'.

   What to backup?: Files/Folders are selected by default. You can select ‘Entire Machine’ if required.

   Items to backup: Click 'Specify'. From the 'Using policy rules' drop-down list choose the items for backup. Click 'Customize' to add items to the backup set. Click 'Done'.

   

   Continuous Data Protection: In the 'Continuous data protection (CDP) section, check the 'Enable continuous data protection' option and set the frequency from the drop-down list.

   Where to backup?: Choose 'Cloud Storage' or 'Local Storage' as backup destination.

   

   Schedule: You can set your backup schedule here and click 'Done'.

   
   • Backup start time: Set the time at which your scheduled backup should start.
   • Daily schedule: Select this option to run your backup jobs daily.
   • Weekday(s): Select the days of the week when you wish to run your backup jobs.
   • Start backup immediately: Select this option to run a backup job immediately.
   • Cut off time: Set the time at which your scheduled backup should stop.
   • Email notification: Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
     
     • Notify always - Select this option to get notifications always.
     • Notify on failure - Select this option to get the notifications only when there are failures.
   • Start the missed scheduled backup when the computer is turned on: Select this option to resume a missed scheduled backup job due to the computer being turned off.

   Exclude Files / Folders: Click 'Modify'. Exclude hidden or system files from the backup set. Add full or partial file/folder names to exclude them from being backed up. Click 'Done'.

   
5. Click 'Create'.

Once created, the backup plan will be applied automatically to the selected computers/groups and the backup will start immediately or at the scheduled time, as per the chosen option.

Can I define a backup rule for selecting files in my backup plan?

Yes, you can define a backup rule for selecting files / folders in all your backup plans.

There are two ways for selecting files / folders, either by using policy rules or by customized selection method.

To select files / folders using policy rules,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
3. Under 'Items to backup' option, click 'Specify' and select 'Using policy rules'.
   
4. Click and select any of the predefined rules.
   
5. Click 'Done'.

The policy rules will be applied to all of the machines included in the backup plan. If no data meeting at least one of the rules is found on a machine when the backup starts, the backup will fail on that machine.

Selection rules for Windows:

• [All Files]: Select all files from all local drives of a machine.
• [All Profiles Folder]: Selects the folder where all user profiles are located (usually, C:\Users\).
• [PROFILEDEFAULTFOLDERS]: Select the default user profile folders (for example, C:\Users\Anna\Desktop\, C:\Users\Anna\Documents\, C:\Users\Anna\Music\, C:\Users\Anna\Pictures\ and C:\Users\Anna\Videos\).
• %ALLUSERSPROFILE%: Selects the folder where the common data of all user profiles is located (usually, C:\ProgramData).
• %PROGRAMFILES%: Selects the Program Files folder (for example, C:\Program Files\).
• %WINDIR%: Selects the folder where Windows is located (for example, C:\Windows\).

Selection rules for Mac:

• [All Files]: Selects root volume of the machine.
• [All Profiles Folder]: Selects /Users. This is the folder where all user profiles are located by default.
• [PROFILEDEFAULTFOLDERS]: Select the default user profile folders (for example, /Users/Anna/Desktop, /Users/Anna/Documents, /Users/Anna/Pictures and /Users/Anna/Music).

Selection rules for Linux:

• [All Files]: Selects root volume of the machine.
• [All Profiles Folder]: Selects /Home. This is the folder where all user profiles are located by default.
• [PROFILEDEFAULTFOLDERS]: Select the default user profile folders (for example, /Users/Anna/Desktop, /Users/Anna/Documents, /Users/Anna/Pictures and /Users/Anna/Music).

To customize and select files / folders,

1. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
2. Under 'Items to backup' option, click 'Specify' and select 'Customize'.
   
3. In the text box, enter the file / folder name, partial name or path of the items to include in the backup set (Examples: C:\Data\*.log, C:\Data\Finance\, C:\Data\Finance\F.log, C:\users\*\Desktop\, /Users/JOHN/Desktop/*.txt, /User/JOHN/Desktop/F.txt, /Users/*/Desktop/ etc.).
   Note: You can also add your external drives to the backup set. The external drives must be available at the time of backup.
4. Click 'Done'

How to apply a backup plan to my computer?

To apply backup plan to a computer,

1. Sign in to your IDrive^® 360 account.
2. Navigate to 'Devices' > 'Computers'.
3. Hover on the computer for which you wish to assign a backup plan. Click and select 'Manage Backup Plan'.
   
4. To select an existing backup plan, click 'Apply' beside the backup plan and the plan will be applied.
   Alternatively, click ‘Create Plan’ if you wish to create a new plan. Select the backup parameters and click 'Create & Apply Plan'.
   
   

How do I Propagate backup plans to Devices and Groups?

To propagate a backup plan,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab.
3. Hover on the backup plan name you wish to propagate, and click .
   
4. Select the Devices or Groups to which you want to propagate the backup plan from the 'All Computers' or 'Groups' tab, respectively.
5. Click 'Propagate'.
   

What is Continuous Data Protection (CDP)? How do I enable CDP?

The Continuous Data Protection (CDP) feature automatically recognizes the changes made to the files in your backup set and starts the backup operation in near real-time. The temporary files, system files, network / mapped/external drives are excluded from the operation.

To enable CDP for a backup plan,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and navigate to the backup plan you wish to modify. Hover on the backup plan name and click
3. Enable 'Continuous Data Protection’ and set the frequency from the drop-down list.
   
   
4. Click 'Update'.

What are the advantages of Continuous Data Protection?

Following are the advantages of Continuous Data Protection:

• It prevents loss of data as the modified contents of the files are backed up automatically.
• Frequently modified data starts getting backed up in near real-time. Thus, you can accurately restore an earlier version created on the same day.

Does Continuous Data Protection work if an immediate or scheduled backup job is running?

If an immediate backup is initiated or scheduled backup job is running, Continuous Data Protection (CDP) will be skipped. Once the ongoing backup job is complete, CDP will resume in near real-time (if set) for changes made to the files in your backup set.

Note: CDP is not a replacement for the scheduled backup operation. Scheduled backups protect all the files in your backup set and take place even if you have enabled Continuous Data Protection.

I have received a conflict alert while creating a backup plan. What should I do?

A conflict may occur when you try to create a backup plan for a device that is already part of another backup plan.

In such cases, you can view the details of the conflict and choose to remove the existing backup plan for the device and apply the new plan for the same. The already applied plans will then be disabled for the devices.

Can I disable the backup plan?

Yes, you have the option to disable a backup plan.

To disable,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and select the backup plan you wish to disable.
3. Click the 'Disable' button.
   
4. In the popup that appears, click 'Disable'.

To enable the same, select the backup plan and click the 'Enable' button. Click 'Yes' in the popup that appears.

How can I delete a backup plan?

To delete a backup plan,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and select the backup plan you wish to delete.
3. Click the 'Delete' button.
   
4. In the popup that appears, select the confirmation checkbox and click 'Delete'.
   

On deleting a backup plan, all the backups with the configured settings will be discontinued for the associated devices.

How do I modify an existing backup plan?

To modify an existing backup plan,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and navigate to the backup plan you wish to modify. Hover on the backup plan name and click .
3. In the 'Update Plan' screen that appears, modify your backup plan details and click 'Update'.
   

How can I exclude certain files / folders from being backed up?

You can exclude certain hidden and system files / folders from being backed up, based on full path names or partial names.

To exclude files / folders,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
3. In the 'Create Plan' screen that appears, click 'Modify' against the 'Exclude Files / Folders' field.
4. Add the files and folders you wish to exclude from backup, and click 'Done'.

To exclude files / folders from the remote management console,

1. In the 'Devices' tab, click on the required computer. The remote management console appears.
2. Go to the 'Settings' > 'Exclude files'.
   
3. Add the files and folders you wish to exclude from backup in the 'Exclude items which match the following criteria' field. Configure these for online, local, and mapped drive backups using respective radio buttons.
   You can also exclude system files / folders and hidden files / folders by selecting the appropriate checkbox.
4. Click 'Save Settings'.

Can I backup my mapped / external drives with IDrive^® 360?

Yes, you can backup all your mapped / external drives with IDrive^® 360.

To backup your mapped / external drives,

1. Sign in to your IDrive^® 360 account.
2. Navigate to the 'Backup Console' > 'Devices' tab.
3. Click on the computer where the mapped / external drives are connected. The remote management console appears.
4. Click 'Change' and select the mapped / external drive connected to your computer, for backup.
   
5. The selected drive appears under the 'Mapped and external drive files for online backup' section.
6. Click 'Backup Now'.
   

Note: The mapped / external drives must be available at the time of backup.

What are snapshots in IDrive^® 360?

Snapshots provide a historical view of your data set, stored in your IDrive^® 360 account, enabling point-in-time recovery. They are particularly useful if your files are corrupted by malware and you need to restore them to a previous recovery point.

A daily snapshot is automatically captured for the entire backed-up data of a computer at that specific point in time. This ensures efficient and consistent recovery points.

The daily snapshots are immutable and hence safe from any type of alteration due to human error or malware. This ensures backups are completely accurate and legal hold compatible.

Note: The snapshot-based functionality applies only to accounts created/devices added on or after 03-05-2024.

How to perform a snapshot-based restore in IDrive^® 360?

To perform a snapshot-based restore,

1. Sign in to your IDrive^® 360 account.
2. Navigate to 'Backup Console' -> 'Devices' and select the computer you want to restore.
3. Go to 'Restore' and click 'View Snapshots'.
   
4. Choose the snapshot date from the dropdown to view all data backed up on or before that date.
5. Select the files or folders you want to restore.
6. Choose the target computer and the restore location.
7. Click 'Restore to <computer name>' to initiate the restore process.

To restore a specific version of the file,

1. Right-click on the file you want to restore.
2. Click 'Version' to see all available versions of the file.
3. Click next to the version you want to restore.
   

Note: The snapshot-based restore functionality applies only to accounts created/devices added on or after 03-05-2024.

How does versioning work in Snapshots?

In IDrive^® 360, any changes made to a file in the backup set are backed up incrementally and saved as a version. Up to 30 versions of each file are stored, with only the latest version counting towards storage quota. You can choose to restore any of the 30 previous versions of a file.

With snapshot-based restore, you can even restore a version that is older than the 30th version. This is because when the daily snapshot is captured for a computer, all the files and their versions at that point in time are also captured. Therefore, you can easily select the required snapshot and choose the version you wish to restore.

What is immutable storage, and how does it work with IDrive^® 360?

Immutable storage allows you to access deleted backups during a specified retention period. You can recover the content of these backups, but you cannot change the backup files or move them back to their original storage. When the retention period ends, the backups in immutable storage are permanently deleted.

IDrive^® 360 automatically enables daily snapshots for your backups, and each snapshot is immutable by default and available in compliance mode. This mode prevents anyone, including the root user, from deleting or modifying the object until the retention period expires.

What is legal hold, and how is it supported by IDrive^® 360?

Legal hold requires an organization to preserve data that may be relevant to a legal case. Legal hold requires not only that data be preserved but also that it be preserved in its present state until the hold is lifted. This means that changes to a database that may modify or delete data are not permitted while the litigation hold is in effect.

In IDrive^® 360, admins can use the snapshots and use them for legal purposes for any given date and time.

From where can I manage the alerts and notifications for my backup settings?

You can set and manage your backup settings from the 'Backup Console' of your IDrive^® 360 account.

To manage alerts and notifications settings,

1. Sign in to your IDrive^® 360 account.
2. Click 'Settings' in the 'Backup Console' tab.
3. Select the company or group where you wish to change the settings and go to the 'Alerts/Notification' tab. You can set the following options:

• Update software automatically: The software will get updated automatically.
• Notify as 'Failure' if the total files failed for backup is more than '-' % of the total files backed up: The application will notify backup as 'Failure' if the number of files failed for backup is more than '-' % of the total files backed up.
• Notify as 'Failure' if the total files missing for backup is more than '-' % of the total files backed up: On selecting this option, the application will notify backup as 'Failure' if the total files missing for backup is more than '-' % of the total files backed up.
• Start IDrive Monitor on system startup: IDrive^® 360 application interface will launch immediately after you startup your computer.
• Use black and white menu bar icon: You can enable this option to activate the black and white menu bar icon on the IDrive^® 360 menu.
• Show hidden files / folders: You can choose this option to make IDrive^® 360 show the hidden files and folders on your computers.
• Stop scheduled backup when battery fails to '-' percent: With this option, you can choose to stop ongoing scheduled backup whenever the laptop battery drops below a certain percent value. You can set the percentage.
• Stop the email notifications from IDrive desktop application: Select this option to stop from receiving email notifications from the IDrive^® 360 desktop application.

To push these settings, click against the particular settings you wish to push. The settings will be applied to the selected companies/groups. Click ‘Yes’ in the popup that appears.

From where can I set the backup settings?

To set and manage the backup settings,

1. Sign in to your IDrive^® 360 account.
2. Click 'Settings' in the 'Backup Console' tab.
3. Select the company or group where you wish to change the settings and go to the 'Backup Settings' tab. You can set the following options:

• Backup set verification: Set the interval to verify your backup set periodically.
• Ignore file /folder level access rights / permission errors: IDrive^® 360 does not backup any file/folder in your backup set which has insufficient access rights/permissions. Hence in such a case, by default, your backup will be considered as Failure. You can enable this option to ignore file/folder level access rights/permission errors. IDrive^® 360 will not consider this as an error and status of your backup will be displayed as Success.
• Automatic power off after the completion of the scheduled jobs: Your computer will be powered off automatically after the completion of the scheduled backup job.
• Wake up the computer from Hibernate/Sleep mode: IDrive^® 360 will wake up the computer from Hibernate/Sleep mode and then perform the scheduled backup job.
• Upload multiple file chunks simultaneously: IDrive^® 360 will optimize the transfer speed by uploading multiple file chunks simultaneously.
• Open file Backup: You can backup open files like Outlook files (.pst), QuickBooks, Quicken, ACT, MS Word, MS Excel, MS Money, MS Access, and MS FoxPro.
• Show Stop All Backups menu on IDrive360 tray: On selecting this, the Stop All Backups menu will be displayed on the IDrive 360 tray.

To push these settings, click against the particular settings you wish to push. The settings will be applied to the selected companies/groups. Click ‘Yes’ in the popup that appears.

Note: The 'Ignore file /folder level access rights / permission errors' and 'Open file Backup' options are not applicable for Mac.

Can I update the IDrive^® 360 application for all my users?

Admin of IDrive^® 360 account can update / reinstall the application for all users or particular groups.

To update / reinstall application,

1. Sign in to your IDrive^® 360 account.
2. Click ‘Settings’ in the ‘Backup Console’ tab.
3. Select the company or group where you wish to change the settings and go to the 'Update/Reinstall Application' tab. Click to apply the settings for the company/group you have selected. Click 'Yes' in the popup that appears.
   
   

What is Bandwidth Throttle?

The 'Bandwidth Throttle' feature lets you set the Internet bandwidth to be used by the IDrive^® 360 application for backups. By default, the bandwidth throttle value is set to 100%.

To enable Auto-Pause and change the bandwidth settings,

1. Sign in to your IDrive^® 360 account.
2. Click 'Settings' in the 'Backup Console' tab.
3. Select the company or group where you wish to change the settings and go to the ‘Bandwidth Throttle’ tab. You can set the following options:
   • Auto-Pause: Enable 'Auto-Pause' to set the 'PC in use' and 'PC not in use' options.
   • PC in use: This option lets you set the bandwidth to be used by IDrive 360 for backups, when it is in use. By default, it is set to 25%. This allows other applications to run without hindrance.
   • PC not in use: This option lets you set the bandwidth to be used by IDrive 360 for backups when it is not in use. By default, it is set to 100%.

Use the sliders to set the bandwidth to be used, and click to apply the changes to the company or group selected. Click 'Yes' in the popup that appears.

What is Periodic Cleanup?

The 'Periodic Cleanup' feature lets you make a one-to-one match of the local data in the backup set, with the same in your cloud account. If data is deleted from your computer that has already been backed up, the corresponding data in your IDrive^® 360 account would get permanently deleted too.

To push Periodic Cleanup,

1. Sign in to your IDrive^® 360 account.
2. Click 'Settings' in the 'Backup Console' tab.
3. Select the company or group you wish to change the settings and go to the 'Periodic Cleanup' tab. You can set the following options:
   • Periodic Cleanup: Enable 'Periodic Cleanup' to set up automated cleanup.
   • Set the number of days and percentage of files to be considered for cleanup.

Click to apply the changes for the company or group selected. Click 'Yes' in the popup that appears.

Note:

• Periodic Cleanup permanently deletes data which no longer exists on your computer to free up space in your account. Users will need to delete empty folders manually in order to remove them from the account.
• Periodic Cleanup may result in automatic deletion of data from your IDrive^® 360 account. So use / set this option carefully.

Can I view reports of my backup / restore operations?

Yes, you can view, schedule as well as download reports of your backup / restore operations.

To view reports,

1. Sign in to your IDrive^® 360 account.
2. In the 'Backup Console', go to the 'Reports' tab.
3. You can view alerts, and reports based on duration:
   
   
   • Alerts - Choose the Alerts tab to view the active alerts details
   • Daily Activities - View the daily account activities
   • Weekly Activities - View the account activities, based on per week
   • Summary - Choose the Summary tab to view the overall activity summary

To download reports, click 'Download' and select PDF or Excel format to save the file.

You can schedule and send the reports of your backup / restore operations on a daily or weekly basis.

To schedule and send the report through email,

1. Click 'Email Report'.
2. In the window that appears, enter the name and email addresses of the recipient(s) and choose the report type and the file format for the report.
3. Click 'Send'.
   
   
   or
   
   Enable the 'Schedule' button to select the day and time to schedule the reports. Click 'Schedule'.
   
   

You can view all the scheduled reports under the 'View Scheduled Reports' section. You can also edit or delete the scheduled reports.

To view and modify a scheduled report,

1. Click 'View Scheduled Reports'. All the scheduled reports will be listed.
   
   
2. Hover on the report name you wish to edit and click . Make the required changes and click 'Save' to save the changes.
3. To delete a particular report, hover on the same and click . Click 'Delete' in the confirmation pop that appears.