Linux


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How can I add computers to my IDrive® 360 account?

To add computers,

  1. Sign in to your IDrive® 360 account.
  2. Click the 'Add Devices' button.
  3. In the 'Add Devices' screen:

    a) Select the checkbox to set your own encryption method on app installation.

    b) Select the operating system to download the corresponding setup file.

  4. Run and install the application on your computer. On installation, the backup agent will run silently in the background.
  5. You can also add computers to your account via an app installation link.

    1. In the 'Add Devices' screen, copy the link appearing against the operating system of your choice.
    2. Share the installation link with the recipient.
    3. On receiving the same, the recipient can use the link to download the setup.

    To add computers through mass deployment, copy the Configuration ID applicable for your account and click the ‘Download MSI’ button to download the IDrive 360 MSI file for Windows or click the 'Download Package' button to download the IDrive 360 mass deployment package file for Mac. Read the following steps to know more about:




    To add Linux machines, see steps here.

    All the added computers appear in the 'Devices' tab. To filter the view, click Idrive 360, select the required parameters and click 'Save current view'.

    Idrive 360

How do I remove computers from my account?

To remove computers from your account,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to remove and click 'Delete'.
  3. In the 'Delete Computers' popup that appears, click 'Delete'.
  4. A confirmation popup to confirm the deletion appears. Click 'Delete'.
  5. All the ongoing backups of the computer will stop and the computer will be removed from your account.

What is a group?

A group is a collection of selected computers. You can create any number of groups, and add computers to it. You can also create and push a backup plan to a group and the same would be applicable for all the computers in the group.

How can I create a group and add computers to it?

To create a group,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click 'Create new group'.
  3. In the popup that appears, enter a name for the new group and click 'Create'.
    Idrive 360

To add computers to a group,

  1. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to add to a group and click 'Add to group'.
  2. From the list that appears, select the group to which you wish to add the computers, and click 'Add'.
    Idrive 360

    Note: Click 'New Group' to create a new group and add computers to it.

The computers will be added to the selected group.

To remove computers from a group,

  1. In the 'Devices' tab, click a group name and all the computers in the particular group will be displayed.
  2. Select the computer(s) you wish to remove, and click 'Remove from group'.
  3. In the popup that appears, click 'Remove'.
    Idrive 360

Can I rename and delete a group?

Yes, you can rename as well as delete a group any time.

To rename a group,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
  3. Hover over the group you wish to rename and click Idrive 360.
  4. Click 'Rename'.
    Idrive 360
  5. Enter a new name in the popup that appears and click 'Save'.
    Idrive 360

To delete a group,

  1. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
  2. Hover over the group you wish to delete and click Idrive 360.
    Idrive 360
  3. Click 'Delete'.
  4. In the popup that appears and click 'Delete'.

How do I rename a computer configured to my account?

To rename a computer,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover on the computer that you want to rename and click Idrive 360.
  3. Select 'Rename Computer'. A popup window will appear.
    Idrive 360
  4. Enter the new name.
  5. Click 'Save'.

Alternatively, you can follow these steps to rename a computer:

  1. In the 'Backup Console' -> 'Devices' tab, hover over a computer name and click Idrive 360.
  2. In the remote management console click Idrive 360 next to the computer name. The 'Rename Computer' popup will appear.
  3. Enter the new name.
  4. Idrive 360
  5. Click 'Save'.

Can I view all the devices associated with a particular unit?

Yes, you can view all the devices that are associated with a particular unit, from the Backup console.

To view unit level devices,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console', click the company name drop-down. The entire list of units present will appear.
    Idrive 360
  3. Click a particular unit to view all the devices attached with the unit.

How can I remotely manage my added computers?

To remotely manage your computer,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over a computer name and click Idrive 360.
  3. The remote management console appears. Select the tabs according to the functions to be performed:
    • Backup - The default backup set with some pre-selected folders for backup will appear. Perform immediate backup or scheduled backup of your data to your IDrive® 360 cloud account, or a local device.
    • Restore - Restore your backed up files / folders from your IDrive® 360 cloud account or from local device, to any location on your computer or a different computer.
    • Scheduler - Schedule your backups, with specified days, time, etc. You can even schedule for email notifications.
    • Settings - You can enable and set CDP frequency, choose general settings for your backups, set bandwidth and CPU throttle.
      Idrive 360
  4. Perform some more functions from this screen, like:
    • Update Software - Update to the latest version of the application.
    • View Logs - View and download detailed activity logs of your backup / restore operations.
    • Send Error Report - Send a detailed report of your concerns to our support team by filling out a simple form.

How do I backup files and folders from my computers?

You can manage file backup from the remote manage interface.

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over a computer name and click Idrive 360.
    The remote management console appears.
  3. In the 'Backup' tab, the default backup set with pre-selected folders will appear.
    Idrive 360
  4. Click 'Change...' and select the required files and folders.
    Idrive 360
  5. Click 'Backup Now' to perform immediate backup of your files.
  6. Alternatively, click 'Schedule' and set the schedule parameters to run a scheduled backup.
    Idrive 360

How do I restore my backed up data to a new computer in case my system crashes?

To restore your backed up data,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer you wish to restore and click Idrive 360.
  3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
  4. Choose 'Restore files from my IDrive360 account' if you want to restore files from the cloud or select 'Restore files from my local device' if you want to restore files from a local device.
    Idrive 360
  5. Select the folder(s) to restore.
    • Click Idrive 360 to choose a restore location on the local computer.
      Idrive 360
    • Click 'Change' if you want to perform the restore on a different computer. Choose the desired machine and click 'Yes'.
      Idrive 360
  6. Click 'Restore to <computer name>'.

Note: Restoring from local devices is not supported for Linux.

How do I delete restored files and empty the trash?

To delete restored files,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer from where you wish to delete the restored files, and click Idrive 360.
  3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
  4. Select the restored files / folders you want to delete, and click Idrive 360.
  5. Select 'Yes' in the popup confirmation that appears.

All the deleted files/folders will be transferred to Trash.

To retrieve deleted files from the Trash,

  1. In the 'Restore' tab, click 'View Trash'.

    Idrive 360
  2. Select the files / folders you want to move back to their original location.
  3. Click Idrive 360.

The files will be moved back to their original location.

To empty the trash items completely,

  1. In the 'Restore' tab, click 'View Trash'.
  2. Click 'Empty Trash' and select 'Yes' in the popup confirmation that appears.

  3. Idrive 360

Note: Files / Folders in trash will get automatically deleted after a period of 30 days.

What is 'Snapshots'? How can I perform snapshot based restore?

Snapshots are a historical view of your data, stored in your IDrive® 360 account, which allow you to perform point-in-time recovery. They are useful in case your files are corrupted by malware and you want to restore a previous version of the files.

To perform snapshot based restore,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer you wish to perform snapshot based restore and click Idrive 360.
  3. Go to the 'Restore' tab and click 'Snapshots'.
    Idrive 360
  4. Select the date and time and click 'Submit'. A list of all the data backed up on or before the selected date appears.
    Idrive 360
  5. Select the required files / folders.
  6. Choose the computer and the restore location where you wish to restore your files / folders.
  7. Click 'Restore to <computer name>'.

Note: This functionality is not supported for Linux.

How many computers can I add in one unit?

You can add a maximum of 5000 computers in one unit.

Can I stop ongoing backups of all my devices in one click?

Yes, you can stop ongoing backups of all your devices present in a unit, in one click.

To stop ongoing backups,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Devices' tab.
    Idrive 360
  3. Click the company name drop-down. The entire list of units present will appear.
    Idrive 360
  4. Select the unit in which you wish to stop the ongoing backup operations.
  5. Click the 'Stop all current backups' button.
    Idrive 360
  6. In the confirmation popup that appears, click 'Ok'.
    Idrive 360

Note: All ongoing backups will stop and will resume at the next schedule. This operation may take some time.

Can I remove the backup agent from a computer?

Yes, you can remove the backup agent from a computer.

To remove backup agent,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, select the computers where you wish to remove the agent and click 'Remove Backup Agent'.
    Idrive 360
  3. In the 'Remove Backup Agent' popup that appears, click 'Remove'.
    Idrive 360

All the ongoing backups of the computer will stop and you will not be able to manage the computer from the Backup Console.

Is it possible to block a computer?

Yes, blocking a computer stops any ongoing or scheduled backup till it is unblocked.

To block a computer,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover on the computer that you want to rename and click Idrive 360.
  3. Click 'Block' in the confirmation popup.
    Idrive 360

To unblock a computer, hover and click Idrive 360, select 'Unblock Computer' and click 'Unblock'.

How do I add Linux machines for backup?

To add Linux machines, ensure Perl v5.8 or later is installed and follow the steps below.

  1. Sign in to your IDrive® 360 account.
  2. Click 'Add Devices’.
  3. In the 'Add Devices’ screen, go to the ‘Linux’ tab.
  4. Follow the steps appropriate for the Linux OS

CentOS / Fedora / openSUSE

  1. Download the .rpm package.
  2. Open the terminal.
  3. Run rpm -ivh IDrive360_<Deployment Code>.rpm

Ubuntu / Linux Mint

  1. Download the .deb package.
  2. Open the terminal.
  3. Run dpkg -i IDrive360_<Deployment Code>.deb

The Linux machine will appear in the ‘Devices’ tab.

Why am I unable to push some settings to my Linux machines?

The following settings cannot be applied on Linux endpoints:

  • Hide IDrive® 360 Tray
  • Stop the email notifications from IDrive desktop application
  • Stop scheduled backup when battery falls to 20 percent
  • Automatic power off after the completion of the scheduled jobs
  • Wake up the computer from Hibernate / Sleep mode
  • Open file Backup
  • Update / Reinstall IDrive 360 application for all users or particular groups
  • Bandwidth Throttle Auto-Pause
  • CPU Throttle

The following operations are also not supported for Linux:

  • Local restore
  • Mass deployment
  • Snapshot-based restore

How can I configure Proxy Settings to use IDrive® 360 application?

To configure proxy settings, run idrivemonitor command line utility and choose 'Proxy Settings' and then follow on screen instructions to set the proxy.