Mobile Backup


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What is IDrive® 360 Mobile Backup?

IDrive® 360 Mobile Backup app is a cross-platform compatible backup and restore app for recovering your critical phone data in case of a disaster. Backup the contacts, calendar events, photos, videos on your iOS endpoints. Mobile backup is available with all IDrive® 360 plans.

How to backup my device contents?

When you sign in to the IDrive® 360 iOS app using a token, you will have the option to backup all your device contacts, photos, videos, and calendar to your IDrive account by tapping on 'Backup Now'.

You can also customize the selection based on your requirement and tap 'Backup Now'.

How do I sign in to the IDrive® 360 iOS application?

You can sign in to the IDrive® 360 iOS application with the mobile token generated on the IDrive® 360 web console.

To get the sign-in token for mobile,

  1. Sign in to your IDrive® 360 web account.
  2. Click Add Devices.
  3. Select Set your own encryption method if you wish to set up private encryption.
  4. Skip this step to proceed with default encryption.

  5. Make a note of the token in the Mobile Devices section. You can also enter the email addresses of recipients and share the token via email.

To add your device for backup,

  1. Launch the IDrive® 360 iOS app on your device.
  2. Enter the token noted earlier.
  3. Tap Sign In.
  4. Note: If you signed in with a private encryption token, you will be prompted to set up the encryption.

How to backup contacts from my device?

To backup contacts,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select Contacts.
  3. Tap Backup Now.

View all the backed up contacts in My Phone Backup screen.

How to backup photos/videos from my device?

To backup all photos/videos,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select Photos or Videos.
  3. Tap Backup Now.

To backup specific photos/videos,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap the Photos or Videos folder.
  3. Select the photos or videos you wish to backup.
  4. Tap Done > Backup Now.

View all the backed up photos/videos in My Phone Backup screen.

How to backup calendar events from my device?

To backup calendar events,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select Calendar.
  3. Tap Backup Now.

To select calendar events for backup,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap Calendar.
  3. Set Start Date and End Date.
  4. Tap Done > Backup Now.

View all the backed up calendar events in My Phone Backup screen.

How does 'Auto Camera Upload' work?

Auto Camera Upload automatically backs up all the photos, videos, in your device to the IDrive® 360 account. By default, this feature will be disabled.

Enabling Auto Camera Upload:

  1. Go to IDrive® 360 home screen.
  2. Tap Backup.
  3. Enable Auto Camera Upload.

Alternatively,

  1. Go to IDrive® 360 home screen.
  2. Tap Backup
  3. Tap IDrive 360 > Change Setting.

I am facing issues with my backup. How do I fix this?

During any backup issues, these tips might help:

  • Ensure the latest version of the app is installed.
  • Verify app permissions and enable if needed.
  • Backup might fail sometimes due to weak internet connection.
  • Ensure the device is sufficiently charged.
  • Disable any battery optimization features or restrictions in the background.

If these are not helpful, tap IDrive 360 Report Problem and send an error report and our support team will reach out to you for assistance.

I started backing up my photos a few hours back. Why isn’t it backed up yet?

The backup process will be paused if you close the app or navigate away from the app. Ensure to keep the app open and battery sufficiently charged until the backup process is finished.

Are mobile backups incremental?

Yes, all the photos, videos, calendar events, and contacts are uploaded incrementally.

What are the operations that I can perform through my device?

These are the following operations that you can perform:

  • Folder/File operations include restore and delete.
  • Photo operations include restore, delete, copy, and send.
  • Video operations include restore, delete, and send.

Can I access my mobile backup data through the web?

Yes. Sign in to your IDrive® 360 account on any web browser and access all the photos, videos, contacts, and calendar events backed up from your device to the account.

Can I edit backed up files on my mobile?

You can edit text files that are present in your IDrive® 360 account and only view all the other file formats.

How do I search for files in my IDrive® 360 account from my mobile?

To search the files,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Phone Backup.
  3. Enter the file name and tap Search.

Can I create and edit text documents through the IDrive® 360 app?

Yes, you can create and edit .txt files.

To create a new text document,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Phone Backup > Upload.
  3. Tap Create Text File > Next.
  4. Enter document name > Done.

To edit text documents,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Open the document to edit > Tap IDrive 360.
  3. Tap Save.

To view different versions of the document,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Open the document > Tap IDrive 360.
  3. Tap the version you wish to view > Done.

To delete the document,

  1. Go to IDrive® 360 home screen.
  2. Tap Access and Restore.
  3. Open the document > Tap IDrive 360
    OR
    To delete all the files,
    Edit > Select all the files you wish to delete > Tap IDrive 360.

How to share my contacts?

To share all contacts from your device,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Phone Backup > Contacts > IDrive 360.
  3. Tap Select All > Share.

To share specific contacts,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap on My Phone Backup > Contacts > IDrive 360.
  3. Select the required contacts > Share.

How to share my photos/videos?

To share a photo/video,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Phone Backup.
  3. Open the photo/video you wish to share > tap IDrive 360 > Send mail.

How to restore data from one device to another device?

To restore data from one device to another, you will need to generate a recovery token.

To generate recovery token,

  1. Sign in to IDrive® 360 web account.
  2. Click on the mobile devices > hover on the device (device A) which you wish to restore.
  3. Click on IDrive 360 to generate the token.
  4. Using this token, sign in to the IDrive® 360 account in the other device you wish to restore the data into (device B).

How to restore any device/folder contents?

To restore device/folder contents from one device to another,

  1. Sign in to IDrive® 360 device using the recovery token.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the folder you want to restore > Restore.

To restore photos in the same device,

  1. Go to the IDrive® 360 account.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the folder you want to restore > Restore.

Note: Only files compatible with your iOS device will be restored.

How to restore photos/videos to my device?

To restore photos/videos from one device to another,

  1. Sign in to IDrive® 360 device in device B using the recovery token.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the photos/videos folder you want to restore.

To restore photos/videos in the same device,

  1. Go to the IDrive® 360 account > Access and Restore.
  2. Tap next to the photos/videos folder you want to restore.

To restore specific photos/videos,

  1. Tap the photos/videos folder.
  2. Tap IDrive 360
  3. Tap Edit and choose the photo/video > Restore.

Note: Duplicate photos/videos will not be restored.

How to restore calendar events to my device?

To restore calendar events from one device to another,

  1. Sign in to IDrive® 360 device using the recovery token.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the calendar folder you want to restore.

To restore all calendar events in the same device,

  1. Go to the IDrive® 360 device.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the calendar folder you want to restore.

To restore specific calendar events,

  1. Tap the calendar folder > IDrive 360 > select the calendar events you wish to restore.
  2. Tap Restore.
  3. Choose Simply restore to Calendar or Delete Calendar & Restore.

To restore one calendar event,

  1. Tap the calendar folder > open the calendar event you wish to restore.
  2. Tap Restore.

How to restore contacts to my device?

To restore contacts from one device to another,

  1. Sign in to IDrive® 360 device using the recovery token.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the contacts folder you want to restore.

To restore contacts in the same device,

  1. Go to the IDrive® 360 device.
  2. Tap Access and Restore.
  3. Tap IDrive 360 next to the contacts folder you want to restore.

To restore specific contacts,

  1. Tap the contacts folder > IDrive 360 > select the contacts you wish to restore.
  2. Tap Restore.
  3. Choose Simply restore to Address Book or Delete Address Book & Restore.

To restore one contact,

  1. Tap the contacts folder.
  2. Open the contact you wish to restore.
  3. Tap Restore.

Note: To restore earlier versions, tap Contacts > Version, and select the desired version.

How to create a new folder?

To create a new folder,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Phone Backup > Create Folder.
  3. Enter folder name > Create.

How to cancel an upload while it is in progress?

To cancel an folder upload in progress,

  1. Sign in to IDrive® 360 device using the restore token > Backup.
  2. Tap IDrive 360 next to the uploading folder.

To cancel a photo/video file upload in progress,

  1. Go to IDrive® 360 home screen > Backup.
  2. Go to the photos/videos folder where the backup is in progress.
  3. In the Upload screen > tap IDrive 360 next to the file you wish to cancel the upload.

To cancel "Auto Camera Upload",

  1. Go to the IDrive® 360 home screen > Backup screen.
  2. Tap IDrive 360.
  3. Tap Disable.

How to delete files?

To delete an folder content,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Select the folder that has the content to be deleted > IDrive 360 > Edit.
  3. Select on the folder you want to delete > Delete > Delete.

To delete a specific file,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Select the folder that has the content to be deleted > IDrive 360 > Edit.
  3. Open on the file you want to delete > Delete > Delete.

Note: Default folders cannot be deleted.

What is IDrive® 360 Mobile Backup?

IDrive® 360 Mobile Backup app is a cross-platform compatible backup and restore app for recovering your critical phone data in case of a disaster. Backup the contacts, calendar events, photos, videos, SMS, call logs, and other files on your Android endpoints. Mobile backup is available with all IDrive® 360 plans.

How do I backup my device contents?

When you sign in to the IDrive® 360 Android app using a token, you will have the option to backup all your device contacts, photos, videos, calendar, music, SMS, call logs, and other files to your IDrive account by tapping on 'Backup Now'.

You can also customize the selection based on your requirement and tap 'Backup Now'.

How do I sign in to the IDrive® 360 Android application?

You can sign in to the IDrive® 360 Android application with the mobile token generated on the IDrive® 360 web console.

To get the sign-in token for mobile,

  1. Sign in to your IDrive® 360 web account.
  2. Click Add Devices.
  3. Select Set your own encryption method if you wish to set up private encryption.
  4. Skip this step to proceed with default encryption.

  5. Make a note of the token in the Mobile Devices section. You can also enter the email addresses of recipients and share the token via email.

To add your device for backup,

  1. Launch the IDrive® 360 Android app on your device.
  2. Enter the token noted earlier.
  3. Tap Sign In.
  4. Note: If you signed in with a private encryption token, you will be prompted to set up the encryption.

How do I backup contacts from my device?

To backup contacts,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select Contacts and tap Backup Now.

You can view all the backed up contacts in My Device Backup screen.

How do I backup photos/videos from my device?

To backup all your photos/videos,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select Photos or Videos and tap Backup Now.

To backup specific photos/videos,

  1. Go to IDrive® 360 home screen > Backup.
  2. Select the Photos or Videos folder.
  3. Choose the photos or videos you wish to backup.
  4. Tap Done > Backup Now.

You can view all the backed up photos and videos in My Device Backup folder.

How do I enable Auto Camera Upload?

To enable Auto Camera Upload,

  1. Go to IDrive® 360 home screen > Backup.
  2. Toggle the Auto Camera Upload switch to turn it on.
  3. Tap Include Video(s) if you want to include videos during auto upload or tap Only Image(s) to include images.

How to backup calendar events from my device?

To backup calendar events,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap Calendar and then tap Backup Now.

All backed up calendar events will be available in My Device Backup folder.

How do I backup SMS from my device?

To backup SMS from your device,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap SMS and then tap Backup Now.

All backed up SMS will be available in My Device Backup folder.

How do I backup my music files from my device?

To backup music files from your device,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap Music and tap Backup Now.

All backed up music files will be available in My Device Backup folder.

How do I backup call logs from my device?

To backup call logs from your device,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap Call Logs and tap Backup Now.

All backed up call logs will be available in My Device Backup folder.

How do I backup other file types?

To backup other file types,

  1. Go to IDrive® 360 home screen > Backup.
  2. Tap Other Files and tap Backup Now, to backup all the files from your internal and external storage.

To backup specific files,

  1. Tap the Other Files folder and then navigate to the files.
  2. Select the files using IDrive 360.
  3. Tap Done and then tap Backup Now.

All backed up files will be available in My Device Backup folder. When you select the 'Other Files' folder, you should see all of your backed up data here with the exception of Photos, Videos, and Music. These will be located in their respective folders.

Are mobile backups incremental?

Yes, IDrive® 360 backs up all your mobile data such as photos, videos, music files, contacts, calendar, SMS, call logs, and documents incrementally. That means after the initial backup is done, it only backs up increments or changes since the previous backup.

What are the operations that I can perform through my device?

These are the following operations that you can perform:

  • Folder/file operations include restore and delete.
  • Photo operations include restore, delete, and share.
  • Video operations include restore, delete, and share.

Can I access my mobile backup data through the web?

Yes. Sign in to your IDrive® 360 account on any web browser and access all the photos, videos, contacts, and calendar events backed up from your device to the account.

How do I search for files in my IDrive® 360 account from my mobile?

To search the files,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Device Backup.
  3. Enter the file name in the search bar and tap Search.

How do I share my contacts?

To share all contacts from your device,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Device Backup > Contacts.
  3. Long press the contact you wish to share or select multiple contacts to share by using IDrive 360.
    Alternatively, long press any contact, tap IDrive 360 and tap Select All.
  4. Tap IDrive 360 > Share and select the app to share the contact with.

How do I share my photos/videos?

To share a photo/video,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Click My Device Backup > Open the photo/video you wish to share.
  3. Tap IDrive 360 and select the app to share the selected item with.

How do I restore any folder content on my device?

To restore folder contents,

  1. Go to IDrive® 360 home screen > Access and Restore.
  2. Tap My Device Backup
    Alternatively, you can tap IDrive 360, and the My Device Backup folder will appear.
  3. Tap IDrive 360 next to the folder you want to restore.

How do I restore one device's data to another?

You can easily restore one device's data to another device using a recovery token generated via web. This is very convenient when you lose access to your device or it stops working or is lost.

To generate a recovery token,

  1. Sign in to IDrive® 360 web account.
  2. Navigate to Devices > Mobile Devices.
  3. Hover over the device which data you want to restore.
  4. Click IDrive 360, a token will be generated.
  5. Copy the token or share it via email.

To restore data on the other device,

  1. Download the IDrive® 360 mobile app on the device you want to restore your data.
  2. Sign in using the recovery token and navigate to Access and Restore.
  3. View all backed content of the device and restore it on the new/another device.

How do I restore photos/videos to my device?

To restore photos or videos,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Tap IDrive 360 next to the photo/video you want to restore.

To restore specific photos/videos,

  1. Go to the photos/videos folder > click IDrive 360.
  2. Click Edit and choose the photo/video > Restore.

How do I restore calendar events to my device?

To restore all calendar events,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Tap IDrive 360 next to the calendar folder you want to restore.

To restore specific calendar events,

  1. Tap the calendar folder and long-press the calendar events you wish to restore.
  2. Alternatively, you can select multiple calendar events to share by using IDrive 360.
  3. Tap IDrive 360 to restore.

To restore one calendar event,

  1. Click on the calendar folder > open the calendar event you wish to restore.
  2. Click Restore.

How do I restore contacts to my device?

To restore all contacts to your device,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Tap IDrive 360 next to the contacts folder to restore all your contacts.

To restore specific contacts,

  1. Tap the contacts folder.
  2. long-press a contact you wish to restore Or select multiple contacts by selecting the contacts you wish to restore using IDrive 360
  3. Select multiple contacts to restore by using IDrive 360.
  4. Tap IDrive 360.

Note: To restore earlier versions, click Contacts > Version, and select the desired version.

How do I cancel an upload while it is in progress?

To cancel a folder upload in progress,

  1. Go to the IDrive® 360 home screen > Backup.
  2. Click IDrive 360 next to the uploading folder.

To cancel a photo/video file upload in progress,

  1. Go to the IDrive® 360 home screen > Backup.
  2. Go to the photos/videos folder where the backup is in progress.
  3. In the Upload screen > click IDrive 360 next to the file you wish to cancel the upload.

To cancel 'Auto Camera Upload',

  1. Go to the IDrive® 360 home screen > Backup screen > IDrive 360.
  2. Tap Disable.

How do I restore call logs to my device?

To restore call logs,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Tap IDrive 360 next to the call logs folder.

To restore a specific call log,

  1. Tap the call logs folder.
  2. Long-press a specific call log by using IDrive 360 or select multiple call logs you wish to restore.
  3. Tap IDrive 360.
  4. Choose the appropriate option to restore the call logs.

How do I restore SMS to my device?

To restore the SMS folder,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Tap IDrive 360 next to the SMS folder.

To restore specific SMS,

  1. Tap the SMS folder > click IDrive 360.
  2. Select a specific SMS by using IDrive 360 or select multiple SMS you wish to restore.
  3. Tap IDrive 360.

How do I delete files/folders on my device?

To delete an entire folder content,

  1. Go to IDrive® 360 home screen > Access and Restore > My Device Backup.
  2. Long-press the folder you wish to delete and tap IDrive 360.
  3. Alternatively, you can tap IDrive 360 > Edit, select the folders you wish to delete, and tap IDrive 360.

Note: Default folders cannot be deleted.