Windows


If your question is not addressed below, contact us through our support form and we will get back to you shortly.

Can IDrive® 360 backup my OneDrive folder?

IDrive® 360 can only backup files that are saved and stored on your computer. To backup your OneDrive folder, you will need to disable OneDrive's 'Files On-Demand' feature.

To disable OneDrive's Files On-Demand feature,

  1. Go to 'OneDrive' icon on your system tray. Right-click and select 'Settings'.
  2. In the Settings tab of the pop-up screen, uncheck the box under 'Files On-Demand'.
  3. You will be prompted to confirm the disabling of the 'Files On-Demand' feature. Click 'OK' to confirm.
  4. Click 'OK' in the OneDrive Settings tab to save the changes you made.

Once the feature is disabled, add the OneDrive folder to your backup set. The next backup operation will backup the OneDrive folder.

Additionally, you can choose the files and folders to backup from your OneDrive folder.

To backup selected files / folders in the OneDrive folder,

  1. Go to 'OneDrive' icon on your system tray. Right-click and select 'Open your OneDrive folder'.
  2. Select the desired folders / files you wish to backup.
  3. Right-click and select 'Always keep on this device'.

These files and folders will now be available on the local device. Add them to your IDrive® 360 backup set. The next backup operation will backup these OneDrive files and folders.

Can I backup my open / locked files?

IDrive® 360 application is capable of backing up open files for supported platforms, by default. The supported platforms include: Windows 11, Windows 10, Windows 8.1, Windows 8, Windows 7, Windows 2019 Server, Windows 2016 Server, Windows 2012 Server, Windows 2008 Server, Windows Home Server, Windows 2003 Server (Service Pack 2).

Thus, even if your Microsoft Outlook application is open, the application performs backup of associated data. Similarly, your Quickbooks / Quicken and other possible open files are backed up as well.

Note: The Open file Backup feature does not support backup of open files in the mapped/network drives.

What is CPU throttle?

CPU throttle lets you set the CPU usage for backups. You can change the CPU utilization to suit the workload of your computer.

To set the CPU throttle value for all linked PCs,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console', go to the 'Settings' tab and click 'CPU Throttle'.
    Idrive 360
  3. Use the slider to set the CPU utilization limit and click.
    Idrive 360
  4. Select your company name or select 'Specific Group' to push the settings respectively.
  5. Click 'Push' and click 'Yes' in the popup that appears.

To set the CPU throttle value for individual PC,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
  3. Go to 'Settings' tab and navigate to 'CPU Throttle'. By default, CPU Throttle is set at 100%.
  4. Use the slider to set CPU utilization limit for backups.
    Idrive 360
  5. Click 'Save Settings'.
  6. Note: CPU Throttle feature will be available only for operating systems 'Windows 8 / Windows Server 2012' Operating Systems and above.