Frequently Asked Questions
Linux
If your question is not addressed below, contact us through our feedback form and we will get back to you shortly.
- How do I add Linux machines for backup?
- Why am I unable to push some settings to my Linux machines?
- How can I configure Proxy Settings to use the IDrive® 360 application?
- Can I stop all the backups at once?
- What is Idrivemonitor in the IDrive® 360 application?
- How to uninstall the IDrive® 360 application from Linux?
- How to send queries and feedback using the IDrive® 360 application?
How do I add Linux machines for backup?
To add Linux machines, ensure crontab, curl & tar packages are installed and follow the steps below.
- Sign in to your IDrive® 360 account.
- Click 'Add Devices’.
- In the 'Add Devices’ screen, go to the ‘Linux’ tab.
- Follow the steps appropriate for the Linux OS
CentOS / Fedora / openSUSE
- Download the .rpm package.
- Open the terminal and run the below command as an admin.
- Run rpm -ivh IDrive360_<Deployment Code>.rpm
Ubuntu / Linux Mint
- Download the .deb package.
- Open the terminal and run the below command as an admin.
- Run dpkg -i IDrive360_<Deployment Code>.deb
The Linux machine will appear in the ‘Devices’ tab.
Why am I unable to push some settings to my Linux machines?
The following settings cannot be applied on Linux endpoints:
- Hide IDrive® 360 Tray
- Stop the email notifications from IDrive® desktop application
- Stop scheduled backup when battery falls to 20 percent
- Automatic power off after the completion of the scheduled jobs
- Wake up the computer from Hibernate / Sleep mode
- Open file Backup
- Update / Reinstall IDrive® 360 application for all users or particular groups
- Bandwidth Throttle Auto-Pause
- CPU Throttle
Note: Mass deployment is not supported for Linux.
How can I configure Proxy Settings to use the IDrive® 360 application?
To configure proxy settings, run idrivemonitor command line utility and choose 'Proxy Settings' and then follow on screen instructions to set the proxy.
Can I stop all the backups at once?
Yes, the 'Stop all Backups' option allows users to stop all the backups based on the timeframe set by the user.

Note: Enable 'Show Stop all Backups menu on IDrive® 360 tray' on IDrive 360 Settings page to display the option on the IDrive 360 tray.
What is Idrivemonitor in IDrive® 360 application?
The idrivemonitor is a command line utility that displays the IDrive 360 menu options as below:
Send Error Report: Contact support for queries, suggestions or feedback.
Check for latest version: To check and update to the new version of IDrive 360 application.
Proxy Settings: Configure the proxy settings to use the IDrive 360 application.
View Logs: Check the activity log reports of your operations.
Online Help: Read about the features and functionalities of the IDrive® 360 application.
Start/Restart IDrive 360® Service: Start or restart the IDrive® 360 service.
Start/Restart IDrive 360® Cron Service: Start or restart IDrive® 360 cron service.
Stop all backups: Stops all the backups for the selected timeframe.
Quit: Exit from the idrivemonitor menu (On exiting menu, the ongoing backup/restore operations will continue and can be still managed from the Backup Console)

How to uninstall the IDrive® 360 application from Linux?
To uninstall the application from Debian based Linux OS (Ubuntu and LinuxMint), run the below command in the terminal:
dpkg --remove idrive360
To uninstall the application from RPM based Linux OS (Centos, Fedora, and Opensuse), run the below command in the terminal:
rpm -e idrive360
How to send queries and feedback using the IDrive® 360 application?
You can share your feedback and concerns using the 'Send Error Report' option for our technical support team to take action.
To send the error report,
- Right click the IDrive 360 tray icon and click Send Error Report.
- In the Send Error Report screen, enter your email address and contact number.
- Share your feedback/concerns in the Message text box.
- Click Send to share your message to our technical support team.