Mac


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Do I need to pre-authorize IDrive® 360 in Mac OS Mojave and later, to provide access to privacy sensitive data?

Yes, Mac OS Mojave or later requires user consent for applications to access privacy sensitive data. Hence you need to grant full disk access permission to IDriveDaemon, in order to backup privacy sensitive data.

To pre authorize IDriveDaemon.app,

  1. Open the Finder and go to 'Utilities'.
  2. Launch 'IDrive360 Assistant'.
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  3. Click 'Open Security & Privacy'.
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  4. Click in the bottom left corner and enter your username and password.
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  5. Drag the IDrive application icon into the 'Full Disk Access' section.
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  6. Re-install the IDrive® 360 application or restart your computer for changes to reflect.

How can I view and select the hidden files for backup?

Use the 'Show hidden files/folders' option from the 'Settings' tab to view/select the hidden files for backup.

To view and select hidden files for backup,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
  3. Go to the 'Settings' tab and navigate to 'General Settings'.
  4. Select the 'Show hidden files/folders' checkbox.
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  5. Click ‘Save Settings’.

Can I automatically stop the scheduled backup in IDrive® 360 if my laptop battery is running low?

Yes, you can choose to stop your ongoing scheduled backup whenever your laptop battery drops below a predefined value. To enable this option,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
  3. Go to 'Settings' > ‘General Settings’ select the corresponding checkbox.
  4. Set the battery percentage between 20 through 50.
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  5. Click ‘Save Settings’.

Can I change the color of the IDrive® 360 status item on the menu bar?

Yes, you can change the color of the IDrive® 360 status item to black and white.

To change the color,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
  3. Go to 'Settings' > ‘General Settings’, select the 'Use black and white menu bar icon' check box.
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  4. Click ‘Save Settings’.

How do I set up IDrive® 360 to start on system startup?

To start IDrive® 360 on system startup,

  1. Sign in to your IDrive® 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click on the required computer. Or hover over a computer name, click , and select 'Remote Management'.
  3. Go to 'Settings' > ‘General Settings’, select the 'Start IDrive Monitor on system startup' check box.
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  4. Click ‘Save Settings’.