Frequently Asked Questions

You can update your profile details, including name, email address, phone number, and password, in the 'Security' section.

To update your profile details,

1. Sign in to your IDrive^® e2 account via any browser.
2. Click the profile icon in the top-right corner, then click My Account.
   
3. Go to the Profile Details tab, modify details such as name, email address, phone number, and password.
   
4. Click Save Changes to update the changes made to the profile. Your profile details will be updated.

To change the password,

1. Sign in to your IDrive^® e2 account via any browser.
2. Click the profile icon in the top-right corner, then click My Account.
3. Navigate to Profile Details > Change Password.
4. Provide the current password and enter and confirm the new password.
   
5. Click Save Changes to update the new password.

You can view your account storage, downloads, uploads, and object count statistics on the 'Storage Statistics' tab.

To view storage statistics,

1. Sign in to your IDrive^® e2 account via any browser.
2. Go to Storage Statistics.
   
3. Choose a date range by selecting a Start date and End date and click View Report.
   
4. Select Storage Statistics from the Select graph to display dropdown menu.
   
   You can also select Downloads, Uploads, or Object count to view their corresponding statistics.

A bar graph will display your account's storage, uploads, downloads, and object count activities across the selected period.

Given below are the IDrive^® e2 API specifications:

Yes, you can cancel your IDrive^® e2 account at any time.

To cancel your account,

1. Sign in to your IDrive^® e2 account via any browser.
2. Click the profile icon in the top-right corner, then click My Account.
3. Click Cancel my account in the Profile Details tab.
4. Enter your password, reason to cancel, and other details in the pop-up window and click Cancel My Account.
5. In the confirmation popup, click Cancel My Account.

Note: Upon account cancelation, all your buckets, users, and associated data will also be removed. You will no longer be able to access your IDrive^® e2 account.

If any public bucket is identified or used for phishing attacks or malware, then we have the right to disable the user account. Read our terms and conditions for full details.

Free trial users can enable as many regions as they want. However, if a region remains inactive and no data is stored in it for more than 30 days, the region will be removed from the account. To keep the region active, you must upload some data to your account in that region.

IDrive^® e2 allows you to process payments via credit and debit cards. For plans over 50 TB, you can make the payment by check or bank wire transfer. Contact support to enable invoice payment for your account.

To upgrade/subscribe to a plan via credit or debit card,

1. Sign in to your IDrive^® e2 account via any browser.
2. Go to Billing > Standard Plans.
3. Enter your card details under Credit card information.
   
4. Click Subscribe/Upgrade.
5. Click Continue to confirm. Your account will be upgraded.

To upgrade/subscribe to a plan via PayPal,

1. Sign in to your IDrive^® e2 account via any browser.
2. Go to My Account > Standard Plans.
3. Enter your billing address, country, state, and zip code.
4. Click Save and Upgrade.
5. Click Continue to confirm. Your account will be upgraded.

You can upgrade/subscribe to a 50TB or higher plan via invoice payment. Contact support to enable this feature and then follow the steps below.

1. Sign in to your IDrive^® e2 account via any browser.
2. Go to My Account > Standard Plans.
3. Enter your company name, address, and contact details under Provide your billing information.
   
4. Click Save and Upgrade.
5. Click Continue to confirm. Your account will be upgraded.
6. You will receive an email with the payment link. Complete the payment via check/bank wire transfer.

Yes, you can add up to 10 additional email addresses to receive copies of invoices and other billing notifications for your account.

To add an email recipient,

1. Sign in to your IDrive^® e2 account.
2. Go to My Account > Billing Preferences.
3. Click Add Recipients.
4. Enter the email address of the recipient.
5. Select the types of notifications - Invoice, Payments, All.
   Note: To receive invoices via email, you must enable the related setting under Billing Overview. Know more
6. Click Add.
   

Click the to modify the notification preferences for the corresponding email address.

To delete a recipient, click next to the email address.

To update your credit card information,

1. Sign in to your IDrive^® e2 account via any browser.
2. Go to My Account > Payment Settings.
   
3. In the Add new card section, enter the new card number, expiry date, billing address, and CVC.
4. Click Add Card. Your card will be added to the Saved cards list.
   

For information related to IDrive^® e2 VAT number, send an email to support@idrive.com.

There may be pending charges on your account if your selected payment method could not be charged during auto-renewal.

To clear pending charges via credit card,

1. Login to your account.
2. Click Update card information in the Pending charges popup.
3. Click Add new card and update your credit card information.
4. Click Save and Apply Pending Charges to pay the outstanding dues.

To clear pending charges via PayPal, you can select PayPal in the Pending charges popup.