Frequently Asked Questions

Yes, the Admin of the IDrive^® e2 account can invite users to create an account within their account. All the user accounts will be associated with the main account.

To invite users via email,

1. Sign in to the IDrive^® e2 account and navigate to the 'Users' tab.
2. Click 'Invite User'.
   
3. Enter the email addresses of the users you want to invite. You can invite up to 25 users. For inviting more users, contact support.
   Note:
   
   • A free trial user can invite 5 users.
   • Users will receive the invite to create their accounts.
   
4. Grant administrator privileges for the users. All users with admin permissions will be able to manage buckets, access keys, and users.
5. Select access permission for the users i.e. 'Read and write', Read only', or 'Upload only'.
6. Allow access to all buckets or select the buckets to allow access.
7. Click 'Invite User'.

The invited users will receive an email with an activation link to create an IDrive^® e2 account. Once the user creates an account, the user will be displayed under the 'Users' tab. You can also view the status of the pending invitations and resend or cancel an invite.

Yes, the Admin of the IDrive^® e2 account can edit the access permission of the users. To edit access permissions,

1. Sign in to the IDrive^® e2 account and navigate to the 'Users' tab.
2. Hover over the required user and click .
   
3. Edit administrator privileges for the users. All users with admin permissions will be able to manage buckets, access keys, and users.
4. Edit the access permission for the user as needed i.e. 'Read and write', Read only', or 'Upload only'.
5. Edit access for buckets - Allow access to all buckets or select the buckets to allow access.
6. Click 'Save'.

Yes, you can cancel a user invite after the invitation is sent.

To cancel a user invite,

1. Sign in to the IDrive^® e2 account and navigate to the 'Users' tab.
2. Hover over the invited user and click .
   
3. In the pop-up window, click 'Delete' to confirm. The user will no longer be able to create an account with their email invite.

Yes, you can disable an active user and stop them from accessing their IDrive^® e2 account.

To disable a user account,

1. Sign in to the IDrive^® e2 account and navigate to the 'Users' tab.
2. Hover over the active user and click .
   
3. In the pop-up window, click 'Disable'. The user account will be disabled and they will no longer be able to sign in to their IDrive^® e2 account.
   

Yes, you can activate a disabled user account from the 'View canceled users' section.

To activate a disabled user account,

1. Sign in to the IDrive^® e2 account.
2. Navigate to the 'Users' tab and click 'View Canceled Users'.
   
   The list of disabled user accounts is displayed.
3. Click 'Reactivate' corresponding to the user account you wish to activate. The user account will be activated.

Yes, you can permanently delete a user account.

To permanently delete a user,

1. Sign in to the IDrive^® e2 account and navigate to the 'Users' tab.
2. Hover over the active user and click . The user's account will be disabled.
   
3. Click 'View Canceled Users'. The list of disabled user accounts is displayed.
4. Hover over the required disabled user account and click . The user account will be deleted permanently.
   

   Deleting a user account will cancel their account and prevent them from signing in to their IDrive^® e2 account.

Yes, you can view the activity logs of your IDrive^® e2 account from the 'Activity Logs' tab. Information such as activity, date, time, and IP address will be displayed.

Note: Only the admin of the IDrive^® e2 account will be able to view the activity logs for their users.

To generate logs for a time range between the last 90 days,

1. Sign in to the IDrive^® e2 account.
2. In the 'Activity Logs' tab, select a 'Start date' and 'End date' and click 'View Report'.
   
3. Click to export logs as a PDF.