Frequently Asked Questions

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General
Billing

What is IDrive® Cloud?

IDrive® Cloud is a S3-compatible cloud object storage solution. It provides a scalable, low-cost infrastructure for unlimited data storage. A platform-as-a-service, IDrive® Cloud can be used for various purposes like securely archiving data, hosting web or mobile applications or even as a robust storage for data analytics. It is a scalable solution that is capable of storing increasing volumes of data combined with a pay-per-storage pricing. This ensures businesses can store their growing data without compromising on performance.

How do I use IDrive® Cloud?

IDrive® Cloud is a platform-as-a-service, which can be used for storing petabytes of data and retrieving them anytime, anywhere over the Internet using AWS S3 APIs. The REST API endpoints provided by IDrive® Cloud can be accessed directly or with the help of various third-party tools which are S3 compatible. You can also use the web-based console to upload and restore your data, add and manage users, modify account settings and more.

What are the service API endpoints of IDrive® Cloud?

You can use the following service API endpoint to use IDrive® Cloud:

Region API Endpoint
Oregon(us-west-1) Amazon S3 https://s3.us-west-1.idrivecloud.io/


I want an overview of the IDrive® Cloud Console.

IDrive® Cloud Console is a centralized web-based console to manage your storage, users, billing etc.
It consists of the following sections:

  • Storage: Create buckets, upload data, retrieve data, manage bucket access settings etc.
    User Console
  • User Management: Add new users within your account, update profile information for existing users, control their access permissions for using IDrive® Cloud via API Access and Console Access, and delete existing users.
  • S3 Access Keys: Create S3 Access Keys to access IDrive® Cloud using S3 compatible applications or clients.
    Create Access Key
  • Settings: Manage your profile, billing information and account settings.

Can I use IDrive® Cloud with any third party application or tools?

IDrive® Cloud is compatible with most AWS S3 features. So you can access IDrive® Cloud using any application or tool that is S3 compatible. To know more about using IDrive® Cloud with various third-party tools tested by us, read the documentation for Cyberduck, Duplicati, and Cloudberry.

I am using an existing S3 compatible solution for data storage. Can I migrate data to IDrive® Cloud?

IDrive® Cloud offers a S3 compatible cloud object storage platform at competitive prices. IDrive® Cloud recommends Couchdrop’s MoveBot to migrate data from your existing platform. To know more about data migration to IDrive® Cloud, click here.

Is it possible to archive data using IDrive® Cloud?

IDrive® Cloud is a scalable cloud object storage solution that is capable of securely storing increasing volumes of data. The platform provides eleven 9s of durability and high-availability. So businesses can safely archive large scale data with IDrive® Cloud and retrieve it when needed over the Internet.

How can I build an application with IDrive® Cloud?

The scalable cloud storage with pay-per-use pricing of IDrive® Cloud makes it a suitable option for hosting your application data. The system can handle petabytes of data while ensuring durability and availability. If your application runs on a cloud computing environment like AWS S3, Microsoft Azure etc, you can interface your application with IDrive® Cloud using S3 APIs.

To know more, explore our S3 Developer Guide.

How does IDrive® Cloud facilitate data integrity?

The IDrive® Cloud platform periodically monitors the integrity of stored objects to ensure data is intact. In case the system recognises that any copy of an object is corrupted due to errors while writing, reading, storage, transmission, processing etc., it removes that object and recreates an additional copy from the existing error-free replicas of the object. This ensures end-to-end integrity of the data in your IDrive® Cloud storage.

How durable is the IDrive® Cloud storage?

IDrive® Cloud offers eleven 9’s of data durability. The self-healing system handles disk or server failures seamlessly by maintaining 3 replicas of an object at any point of point. So if any copy of the object is lost or destroyed, the system recreates additional copies to prevent data degradation.

How does the IDrive® Cloud platform ensure data security?

IDrive® Cloud provides secure, enterprise-class cloud storage solution with data centers equipped with state-of-the-art features – custom designed raised floors, HVAC temperature control systems with separate cooling zones, seismically braced racks – and physical security features. Any known vulnerabilities in the network infrastructure are kept at bay with periodic third party reviews. The storage platform uses SSL protocols for all communications and regular data integrity check to keep data secure.

Is the IDrive® Cloud storage scalable?

IDrive® object storage allows for massive scalability by avoiding the sizing limitations of traditional file storage. The platform can meet the increasing requirements of storage thus allowing users to store enormous amounts of data securely in the cloud.

How does the IDrive® Cloud platform ensure high performance?

IDrive® has been optimized at various levels, from hardware and software to network levels. This allows us to provide the most optimal performance for data storage and retrieval for users. Internal tests have shown to match or exceed the competition.

I signed up for an IDrive® Cloud account. What do I do next?

After signing up, you will receive an email containing an account activation link. Click the link to verify your account. On successful registration, you can log in to the IDrive® Cloud web console with your username and password.

What are buckets in IDrive® Cloud?

Bucket defines a namespace for objects. In IDrive® Cloud, all files or folders (objects) are stored in buckets. An object with the same name in two different buckets represents two different objects. There is no hierarchy followed while storing objects in a bucket. You can create unlimited buckets in your cloud storage space that can be used to store any number of objects.

To add a bucket,

  1. Log in to IDrive® Cloud Console.
  2. Navigate to the Storage tab.
  3. Click Create Bucket.
    Create Bucket
  4. Enter the Bucket Name.
    Note: Bucket name must be unique across the account i.e.' two buckets with the same name cannot exist within an account.
  5. Click Create Bucket.
    All buckets are displayed under the Storage tab.

What operations can I perform on a bucket?

You can change the bucket access permissions, delete a bucket, or create a folder inside the bucket, from the web console.

To change the access permissions,

  1. Log in to IDrive® Cloud Console and navigate to Storage tab.
  2. Click Action against a particular bucket.
  3. Click Make Public to make the objects of the bucket public.
    Make Public The access permissions for a public bucket can be changed by clicking Action > Make Private.

To delete a bucket,

  1. Log in to IDrive® Cloud Console and navigate to Storage tab.
  2. Click Action against the Bucket Name you wish to delete.
  3. Click Delete in the drop-down.
    Delete
  4. Click Yes, in the confirmation pop up.
    Note: A bucket must be empty in order to delete it.

To add a folder within the bucket,

  1. Click the bucket where you wish to add a folder.
  2. Click Create Folder.
    Create Folder
  3. Enter the folder name and click Create.
    Note: A folder is created as an object with the same name appended by the suffix "/" and content-type as "application/directory". This will be shown as a pseudo folder in IDrive® Cloud console.

How do I add objects within a bucket?

Any file or folder you store in IDrive® Cloud is an object. Each object is stored as a URL and includes a unique identifier and metadata. The size of an object can vary from a few bytes to several gigabytes.

To add files within a bucket,

  1. Log in to IDrive® Cloud Console.
  2. Navigate to the Storage tab.
  3. Click the Bucket Name where you wish to store the object.
  4. Click Upload Files.
    Upload Folder
  5. Drag and drop the files in the Upload Files window.
    Alternatively, select objects from your computer for uploading. A list of all the files selected for upload is displayed and the upload process begins.
  6. Click Pause upload to stop the upload and click Resume upload to continue the operation.
  7. Click Cancel upload to abort the upload operation.

To add folders,

  1. Click Upload Folders. The file explorer displays all the folders in your computer.
  2. Select folders or upload and grant permission to upload folders when prompted.

You can also drag and drop a folder in the Upload Files window.

How do I retrieve the data stored in IDrive® Cloud?

You can retrieve your data stored in IDrive® Cloud from anywhere over the Internet.

To download your files,

  1. Log in to IDrive® Cloud Console.
  2. Navigate to the Storage tab.
  3. Click on the bucket from where you wish to retrieve the files.
  4. Click on the required file from the bucket to download it.

How can I use public buckets?

Public buckets can be used for storing objects that you wish to share with others. If the access permissions for a bucket is set to Public, the contents within the bucket can be accessed by anyone.

To share an object, append the object's relative path with the Public URL and provide the modified URL to the recipients. By using these URLs, recipients will be able to download the objects.

E.g. there is a public bucket with the name public_bucket and you wish to share the object sharethisfile.pdf, which is stored with this public bucket.

  1. Click Action against a particular bucket and click ‘Public URL’ to view the public links for the bucket.

    The public URL for the bucket will be something like
    https://or.object-store.api.idrivecloud.io/v1/<your_account_id>/public_bucket.
  2. Append the object's relative path to the public URL. The complete URL will be
    https://or.object-store.api.idrivecloud.io/v1/<your_account_id>/public_bucket/sharethisfile.pdf.
  3. Share this URL with the recipient.

Is it possible to add users to my IDrive® Cloud account?

An admin of the IDrive® Cloud account can add users within their account. All the added accounts will be linked to the main account, and they will be able to use the cloud storage space.

To add users,

  1. Log in to IDrive® Cloud Console.
  2. Navigate to User Management.
  3. Click Add user. The Add User pop up appears.
  4. Enter the first and last name of the user.
  5. Enter a username and the email address. The user will receive an invitation link on the email address.
  6. Enter a password for the user account.
  7. Set mode of access for the user – Console Access or API Access or both.
    If console access is selected, users can Log in to IDrive® Cloud console via username and password. In case of API access, users can access IDrive® Cloud storage via third-party tools using S3 Access Keys.
  8. Click Add User.

The newly added user will be listed under User List. You can click on an individual user name to view Profile information, Permissions and S3 Access Keys.

Where can I get credentials for using S3 compatible tools to access IDrive® Cloud?

Admin of an IDrive® Cloud account can create S3 Access Keys for users, which can be used to access the cloud storage via S3 compatible tools.

To create S3 Access keys,

  1. Click on a particular user from the User List.
  2. Click Create New Access Key. The generated S3 Access Key will be displayed under User Keys List.
    Create Access Key

Are there any file naming conventions I should follow?

While creating a bucket in IDrive® Cloud via the console, users must follow the naming conventions specified by AWS S3. In case you are accessing IDrive® Cloud via any third-party tool, the bucket naming conventions will apply as per the APIs used in the tool. However, there is no restriction on object naming in IDrive® Cloud.

I recently added some objects into a bucket, but they are not listed in my cloud storage. Why?

IDrive® Cloud sacrifices consistency for availability and network failure tolerance. While this choice enables the system to scale to enormous levels and to provide massive uptime, it also means that in certain scenarios some data might not be updated throughout the entire system.

As IDrive® Cloud follows an eventual consistency model, i.e., the bucket listing is queued to allow objects to be written successfully, you may find that certain bucket listings are not updated immediately after an object is written in your IDrive® Cloud storage as well. The frequency or period when the listing will be updated is varying in an eventually consistent storage system, but it also ensures massive scalability and high reliability.

How can I get in touch with IDrive support?

IDrive understands the importance of timely support and strives to help customers at every step. In addition to a user-friendly interface, you can also access product documentation and resources like frequently asked questions, S3 Developer Guide etc.

I am not receiving emails from IDrive® Cloud. What do I do?

To ensure you receive emails from IDrive® Cloud, whitelist or add '@idrive.com' to safe sender list. Know more.

Does IDrive® Cloud support APIs other than S3?

Yes, you can use OpenStack Swift APIs or OpenStack Swift compatible clients to access your IDrive® Cloud storage. A Swift API Password is created by default for each user.

To view the Swift API Password,

  1. Click on your username and select Settings.
  2. In the Profile tab click Show.

To change the Swift API Password, click Regenerate.

You can use the following service API endpoints to use IDrive® Cloud with OpenStack Swift:

Region API Endpoint
Global Openstack identity https://identity.api.idrivecloud.io/v3/
Oregon (or) Openstack object-store https://or.object-store.api.idrivecloud.io/v1/{project_id}

How much does a subscription of IDrive® Cloud cost?

IDrive® Cloud charges only for what you store. You will be billed $69.50 for 2 TB storage every year charged at the beginning of your yearly billing cycle. Additional storage will be charged at $0.0059 per GB of data you store in a month charged every 30 day from the start of your billing cycle.

Currently IDrive® Cloud is running a promotion whereby your first year subscription fees will be discounted by 90% for 2 TB of storage. The first year of your subscription will cost $6.95 for the whole year if your monthly usage is below 2TB. The 90% discount does not apply to additional storage over 2 TB. For subsequent years, the standard billing plan will apply.

How are the usage charges calculated in IDrive® Cloud?

The usage charges include storage and download charges and are calculated as per the following terms:

  • Each billing cycle consists of 30 days.
  • The total charges for a billing cycle is calculated at the end of 30 days, by adding the daily storage cost and download cost (if applicable) for the last 30 days, and applying promotions or discounts if any.
  • On account cancellation, storage used till midnight, 00:00 hours (UTC) of the previous day will be used to calculate the pending charges at the time of account cancellation.

The storage charges for a billing cycle is calculated as follows:

  • For storage up to 2 TB, $69.50 will apply for the whole year.
  • For storage above 2 TB, overage charges of $0.0059 per GB will apply on the excess storage calculated every 30 days.
  • Excess storage is calculated as (Storage used for that day in TBs - 2 TB).
  • The storage used is calculated every day at midnight, 00:00 hours (UTC) and price for that day is calculated as (Excess storage for that day in GBs * $0.0059) / 30.

The download charges for a billing cycle is calculated as follows:

  • Total data egress is calculated at the end of the billing cycle.
  • For data egress up to 4 TB, there are no download charges.
  • Excess data egress is calculated as (Total downloaded data in a month - ( Twice of average storage data in that month or 4 TB whichever is higher)).
  • If data egress exceeds the specified limit in a month, overage charges apply at $0.04/GB/Month.

Will I have access to all IDrive® Cloud features during the free trial?

During the free trial, you can access all the features of IDrive® Cloud – store up to 1 TB of data, retrieve data, add users and create access keys from the IDrive® Cloud Console. You can also use your existing S3 compatible applications to access your data stored in IDrive® Cloud. However, you will not be allowed to make a bucket public during this period. If you need to test public buckets during the trial period, contact support.

Note: On upgrading to a paid subscription by adding a credit card, the billing cycle will commence from the same day, regardless of the duration remaining in your free trial.

Does IDrive® Cloud charge for egress?

IDrive® Cloud offers free egress up to 4 TB or twice the storage used in a month, whichever is higher. If data egress exceeds the specified limit, overage charges apply at $0.04/GB/Month.

For instance, your monthly average data storage in IDrive® Cloud is 10 TB, then total downloads under the limit of 20 TB are free. For any downloads above 20 TB, pay overage charges at $0.04/GB/Month.

Where can I view my billing information and invoices?

You can view and print the billing transactions and invoices from the 'Billing Information' section in the 'Settings' tab.

How do I cancel my subscription?

You can cancel your IDrive® Cloud subscription anytime after account confirmation.

To cancel the account, go to the 'Settings' tab and click 'Cancel My Account'. On account cancellation, all users linked with your account will also be cancelled and you will not be able to access your stored data anymore. Cancel My Account

Note: On sign up, you will receive a verification email to confirm your account. After successful account confirmation you can start using your account. All cancellations will be considered from the account confirmation date.

I have canceled my subscription. Will I get a refund?

Refund on account cancellation is issued as follows:

  • If you have signed up for a paid subscription, you can cancel your account within 30 days after confirmation and a full refund will be issued.

  • A free trial account can be cancelled any time within 30 days after the confirmation. In case you do not upgrade to a paid subscription within 30 days, your account will be disabled automatically at the end of 30th day.

  • If you have upgraded to a paid subscription from a free trial, you will get at least 15 days to cancel your subscription to get a refund.

Note: Accounts with overage charges are not eligible for refunds.