Frequently Asked Questions

What is the IDrive web client?

The IDrive web client helps you upload, view, search, and restore files directly from the web. Use your username and password to sign in at www.idrive.com. You can share data with friends, view backup status reports, manage your account subscription, etc.

View backed up files and folders

Once signed in, computers from where your data is backed up are displayed. Click on the computer/drive name to view all your backed up files and folders. The same folder structure, as on your local computer is maintained.

How do I update my profile?

To update your profile details,

1. Sign in to your account via the web and click on your username.
2. Click My Account.
3. Under Profile Details, change your name, phone number and email address.

Does IDrive support video streaming?

Yes, you can stream video files directly from your IDrive account using any web browser. You can play MP4, WebM, FLV, MOV, .3gp, .3gpp, .3g2, .asf, .avi, .dv, .m2t, .m4v, .mkv, .mpeg, .mpg, mts, .ogv, rm, .ts, .vob, .wmv media file formats.

Note: You can stream videos that are shorter than 30 minutes or have a file size less than 2 GB.

Why should I reset my IDrive account?

You should reset your IDrive account only if you must modify its encryption type or the encryption key.

Note: Resetting your account permanently deletes all your backed up files and folders. If you have opted for local backup, you will lose access to the locally backed up files, so delete them before resetting your account.

To reset your account,

1. Sign in to IDrive.com and click your username.
2. Select My Account and click the Reset my account link under Profile Details page.
3. Enter password or OTP when prompted
4. Click the I want to reset my account button. A confirmation message appears on resetting your account.

Can I preview backed up Word, Excel, PowerPoint, and PDF files in my IDrive cloud backup account?

Yes, you can preview your backed up Word, Excel, PowerPoint, and PDF files in your IDrive cloud backup account. The following file formats are supported:

.doc, .docx, .dot, .dotm, .dotx, .odt, .rtf, .pdf, csv, .xls, .xlsx, .ods,.ppt, .pptx, .pot, .potm, .pps, .ppsm, .pptm, .odp

View Word, Excel, PowerPoint files

Go to the Cloud Backup tab and click on the required file to directly open it in your browser.

Alternatively, right-click on the file you want to preview and select 'Microsoft Word', or 'Microsoft Excel' or 'Microsoft PowerPoint' from the drop-down list to open it in the browser.

View PDF files

To preview a PDF file, click the PDF file to view it in your browser.

Alternatively, right-click on the file you want to preview and select Preview from the drop-down list to open it in the browser.

However, Cloud Backup section has only preview support. IDrive does not support editing to ensure integrity of the backed up files.

Is it possible to restore the files that are accidentally deleted from my IDrive account via the web?

Yes. All files deleted from your account will be moved to Trash. You can either move your files to the original location in your IDrive account or restore them to your local computer. The files present in Trash will automatically get deleted after a 30 day period.

To restore/move your files from Trash,

1. Sign in to your IDrive account and go to Trash under More tab.
2. Click on a computer and select all or individual files/folders to move them to the original location in your IDrive account.
3. Click the Put Back button.

Alternatively, hover on a file/folder and click Put Back icon to move files from Trash.

You can also delete a file permanently from Trash, if it is no longer required.

How do I delete a computer?

To delete a computer,

1. Sign in to IDrive.
2. In the Cloud Backup tab select the required computer.
3. Click .



4. Click Delete in the confirmation popup to delete the computer.

Important Information:

• If you are logged in to the desktop application on the deleted computer, you will be logged out and backups for the computer will stop.
• All data, including any previous backups, from the computer will be removed from your cloud account.
• You must uninstall the IDrive online backup application from the computer manually, after deleting it from the web.
• If you re-login to the IDrive online backup application on the deleted computer, it will be added as a new computer to your account.

Note: For some accounts, certain functions like upload, create folder, renaming file/folder, copy, and move are not available.

Can Admin generate reports for each user account?

Yes, the admin of IDrive Business and IDrive Enterprise accounts can easily generate, view, and download the following reports for each user account:

• Device Status – Reports generated based on each user/device information
• User Backup – Reports generated based on each user information
• Backup Activity – Reports generated based on each backup information
• Web Activity – Reports generated based on each user's web activity and interactions

To generate reports,

1. Sign in to IDrive account and go to Reports tab.
2. Click the required section – Device Status, User Backup, Backup Activity or Web Activity.
3. Fill details in the fields to filter your search.
4. Click Generate Report.

Note: You can also save the report in CSV, TEXT, PDF formats. To save, click Save Report As and select the file format.

Can Admin schedule the reports for each user account?

Yes, the admin of IDrive Business and IDrive Enterprise accounts can schedule the generation of Device Status and Backup Activity for each user account. The reports can be scheduled on a daily or weekly basis.

To schedule reports,

1. Sign in to IDrive account and go to Reports tab.
2. Click the Email Reports button.
3. In the Email Reports window:
   1. Enter the report name
   2. Choose the report type and file format
   3. Specify the intended recipients
   4. Set a time range i.e, the frequency at which the report will be generated
   5. Enable the Schedule button
   6. Select a day and time to schedule the reports
      
4. Click Schedule.

The report is sent based on the selected day and time.

All the scheduled reports can be viewed under View Scheduled Reports.

Can Admin send the reports for each user account to other recipients?

Yes, the admin of IDrive Business and IDrive Enterprise accounts can directly send Device Status Report and Backup Activity Report for each user account in PDF, Excel, and PDF and Excel formats to multiple recipients, at a time.

To send reports,

1. Sign in to IDrive account and go to Reports tab.
2. Click the Email Reports button.
3. In the Email Reports window:
   1. Enter the report name
   2. Choose the report type and file format
   3. Specify the intended recipients
   4. Set a time range i.e, the frequency at which the report will be generated
4. Click Send.

The reports are immediately sent to the recipients by email.

Can Admin view the total number of backed up files, their status, etc. in the Backup Activity Report?

Yes, the admin of an IDrive Business and IDrive Enterprise account can view various details like the number of backed up files, their size, status, etc. in the Backup Activity Report.

To view,

1. Sign in to IDrive account and go to Reports tab.
2. In the Backup Activity tab, fill details in the fields to filter your search.
3. Click Generate Report.
   

How can admin add users to his account?

The Admin of IDrive Business and Enterprise accounts can add users to the account and manage backups at one place.

There are three different ways to add users to your account. To add multiple users at once, you can either enter information manually for each user or upload a text file with the list of users.

You can add users in the following ways:

• Entering information manually for each user
• Uploading a text file with a list of users
• Sending email invitations

To add users manually,

1. Sign in to your IDrive account.
2. Go to Admin tab and select Add Users.
3. Enter the user's First name, Last name, Email address and Password.
4. Confirm password and select encryption type for the user account.
5. Click Add User.
6. Download and install the IDrive application on the user's device and sign in with the newly created account.

To add users by uploading a text file,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Click Add Users under User Management.
4. Select Add Multiple Users and click Download Template File.
5. Modify the sample file.
6. Delete the sample entry for Alexandra.
7. Add the information for your users in the following format (one line per user): "FirstName,LastName,EmailAddress,Password"
8. Save the modified file.
9. Drag and drop your saved users .txt file onto the Upload or Drop your file here! area. Alternatively, click the area to browse for your user .txt file.
   A confirmation message appears after adding the users.
10. Download and install the IDrive application on the users' device and sign in with the newly created account.

Note: You can add up to 5000 users at a time using the text file.

To add users by inviting them via email,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Click Invite Users under User Management.
4. Enter the user's email address.
   Note: You can enter multiple email addresses separated by commas.
5. Click Send Invite.
6. Select a group from the existing list or create a new group for the invited users.
7. Your users will receive an email with instructions for getting started.

What user-oriented operations can be performed by an admin?

The admin of IDrive Business and Enterprise accounts can add or invite users, edit, block, and delete users from the account. Admins can also make the users as admin.

To edit users,

• Sign in to your IDrive account.
• Go to Admin tab.
• Under User Management, hover on the user you want to edit.
• Click edit icon. The Edit screen appears.
• Update the required details and click Save.

To block users,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management, hover on the user you want to block.
4. Click block icon. The Block Selected Users popup screen appears.
5. Click Block.

To delete users,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management, hover on the user you want to delete.
4. Click delete icon. The Delete Selected Users popup screen appears.
5. Click Delete.

Can I assign admin control to users?

Yes, the admin of IDrive Business and Enterprise accounts can make other users as admin and assign them admin controls. Users who are assigned with admin control can add or invite, edit, block, and delete users from your account.

While assigning admin controls, you can grant the following rights to the users:

• Full Admin: An admin created with Full Admin privileges will have the right to add, edit, block and delete user among other operations
• View-Only Admin: An admin created with View-Only privileges will have the right to view, but not modify anything
• User-Level Admin: An admin created with User-Level Admin privileges will be able to manage all users assigned to them

To make the user as an admin,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management, hover on the user you want to give admin rights.
4. Click . The Edit screen appears.

5. Under Advanced Settings, select the checkbox Make as Admin.
   
6. All the options appear. Select one and click Save.

The selected user will become an admin with assigned rights.

What is a Group? How can I create a Group?

A group is a list of users whom you can organize for a variety of purposes. You can push many settings to a group of users at the same time, monitor their backups, and do much more. Up to 200 groups can be created with any number of users and a user can be a part of multiple groups.

Note: User-management function like 'Group' is a feature of IDrive Business and Enterprise account.

To create a group,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Click Create Group under User Management.
   
   
   
   
4. Enter a group name. You can add users to the group from the list of users that appear.
5. Click Create Group.

A success message will appear on the screen. You can see the newly created group under Groups from the dropdown in User Management.

How can I add users to the group?

To add users to the group,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management, select the users you want to add.
4. Click Assign Groups to add the selected users to an existing group.
5. Click Update Groups.
6. Click Create Group to add the users to a new group.

As an admin, can I assign encryption key type to the user accounts?

Yes, you as an admin can assign encryption key type to the user accounts. When adding users, there is an option to secure users with Default Encryption/Private Key Encryption. The admin can select either of the two options, to assign an encryption key type to the user account.

If the encryption key type is not assigned by the admin, the user would be prompted to choose Default Encryption/Private Key Encryption the next time he signs in to his account.

Is there any limit on the number of computers a user can add?

While there is no limit on the number of computers each user can add to their account, we highly recommend that a maximum count of five computers per user must be maintained for best performance and reliability.

Can a Free 10 GB user add sub-users?

Yes, Free 10 GB users can add up to 3 sub-users. Each sub-user will be allocated 1 GB of storage and the backups will fail once the allocated storage is utilized.

What is legal hold? Can Admin block or put a legal hold on a user account?

Legal hold is a process which allows the admin to block a user account. The user will not be able to access his account, but Admin can actively access his account and download data.

To block/legally hold a user account,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management, select the users you want to block.
4. Click . The Block Selected Users screen appears.
5. Click Yes.

To unblock a user account,

1. Sign in to your IDrive account.
2. Go to Admin tab.
3. Under User Management go to Block Users from the dropdown.
4. Select the users you want to unblock.
5. Click . The Unblock Selected Users screen appears.
6. Click Yes.

I am unable to manage my machines running on Windows XP and Windows Server 2003 operating systems remotely. Why?

Due to security reasons, machines running on Windows XP and Windows Server 2003 operating systems cannot be managed remotely. However, backups will continue to run as per the schedule for these computers and servers through the IDrive desktop application.

How do I disable two-factor authentication for all my users?

To disable two-factor authentication for all users,

1. Sign in to IDrive and under Admin tab, select Settings.
2. In the Enable two-factor authentication for users section, click Disable.
3. In the confirmation popup that appears, click Disable.

How do I manage all backed up computers?

You can manage all the connected computers under Remote Manage on the More tab. You can also view backup details like last backup time and the status of each backup.

To manage computers,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage.
   The list of all the backed up computers appear here.
3. Click the computer name to view the IDrive application interface on the web.
4. Perform data backups, restore files to the respective computers, configure application settings, and view logs of your connected computers.

The following status indicates that the connected computer is online or offline:

• online icon Indicates that the computer is online and the web access is enabled
• offline icon Indicates that the computer is offline and the web access is disabled

Can I enable two-factor authentication for my users?

Yes, you can enable two-factor authentication for your users from the Admin tab.

To enable,

1. Sign in to IDrive and click your username.
2. Under Admin tab, select Settings.
3. In the Enable two-factor authentication for users section, click Enable.
4. Click Enable in the confirmation popup that appears.

Note:

• Once enabled, all users as well as the admin must configure two-factor authentication in order to sign in.
• On sign in, your users will be asked to choose a method (SMS or Time-based OTP authentication) for receiving the one-time code. Once they verify the credentials via OTP, the configuration process will be complete.
• During all subsequent sign-ins, users will need to enter the code sent to their, phone number or the code displayed in their Time-based OTP Authenticator app.

Can Admin push settings to a particular group or multiple groups?

Yes, the Admin can push the settings to a particular group or multiple groups.

To push settings,

1. Sign in to your IDrive account.
2. Go to Admin tab and click Settings button.
3. Click push setting icon against the particular settings you wish to push.
4. Select All Users or particular groups, to push the settings for the selected users/groups, and click Push.
5. A confirmation window appears. Click Yes.

Is it possible to lock particular settings for groups or users?

Yes, the Admin can lock particular settings for a user or a group of users. Users cannot modify those settings, till the Admin unlocks it.

To lock settings,

1. Sign in to your IDrive account.
2. Go to Admin tab and click Settings button.
3. Click lock setting icon against the particular settings you wish to lock.
4. Select All Users or particular groups, to lock the settings for the selected users/groups, and click Update.
5. A confirmation window appears. Click Yes.

How do I change the settings across all the connected computers?

You can change your IDrive settings and push the same changes to all the connected computers with ease.

To push settings,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage.
3. Click Settings and change the settings as required.
4. Click against the particular settings to push the settings to all the connected computers.
   
   

As an Admin, can I disable the notifications from the desktop application for user accounts?

Yes, you can disable the notifications from the desktop application for the user accounts. All you need to do is enable and push Disable Notifications under Settings to stop the notifications.

To disable notifications,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Settings button.
3. Select Disable Notification and click .




4. Select All Users or required groups to push this setting.

Admin can view the notifications under the Reports tab.

What is a Policy? How can I create it?

A policy is a group of settings. You can push these policies to a group of users to push the settings to them. Also, you can edit and delete the policies as required.

To create a policy,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Policy button.
3. Click Create Policy and enter the Policy name.
4. Select the required settings and click Create to create a policy. A confirmation message will appear.
5. The created policy appears under the Policy list.

Can I push a Policy? If yes, how?

Yes, you can push a Policy for groups associated with it.

To push a Policy,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Policy button.
3. Hover over the policy you want to push and click Push Policy.
4. Click Push in the confirmation popup to push the policy.

Note: Changes will be applied to the connected and linked devices only.

If no groups are added for a Policy, you need to add groups before pushing it.

To add groups to a policy,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Policy button.
3. Hover over the policy and choose Add group from the dropdown.
4. Select the group you want to add the policy to.
5. Click Save.

Can I edit a Policy?

Yes, you can edit and modify a policy.

To edit,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Policy button.
3. Hover over the policy and choose Edit from the dropdown.
4. Edit the required settings and click Save.

I need to delete a Policy. How can I do that?

To delete a policy,

1. Sign in to your IDrive account.
2. Go to Remote Manage under More tab and click Policy button.
3. Hover over the policy and choose Delete from the dropdown.
4. Click Delete in the confirmation popup.

Can I remotely update to the latest version of IDrive on any connected computer?

Yes, you can remotely update to the latest version of IDrive on any connected computer via Remote Manage.

To remotely install updates,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage.
3. Select the particular computer on which you want to update the IDrive application.
   Note: Make sure that the computer is Online (green) and web access is enabled.
4. Click Update Software.

The latest version of the IDrive application will get installed on that particular computer.

Can I delete a computer from Remote Manage?

Yes, you can delete a connected computer under Remote Manage from More tab.

Deleting a computer will stop any ongoing and scheduled backups and remove all backed up data. You will not be able to manage it anymore from the computers list.

If you are logged in to the desktop application on the deleted computer, you will be logged out and backups for the computer will stop. All data, including any previous backups, from the computer will be deleted from your cloud account.

To delete a computer,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage.
3. Hover on the computer name you wish to delete and click delete icon
4. Click Delete Computer in the confirmation popup.
5. Click Yes to delete the computer.

Is it possible to remove a computer from Remote Manage?

Yes, you can remove a computer from the list of computers on the Remote Manage tab. However, it might re-appear in the list if the user is logged in to the IDrive desktop application on the removed computer. To delete data and stop backups, uninstall the application.

Learn how to delete data.

To remove a computer,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage.
3. Hover on the computer name you wish to delete and click delete icon
4. Click Remove Computer in the confirmation popup.
5. Click Yes to remove the computer.

How do I restore a previous version of my backed up file?

To restore a file/folder,

Learn how to delete data.

To restore a file/folder,

1. Sign in to your account via the web and click Remote Manage under More tab.
2. Click on a computer and navigate to Restore tab.
3. Select the file and version that you wish to restore.
4. The Versions screen is displayed. Select the desired version and click on Download.
5. Choose the destination in your local computer to restore.
6. Exit remote access once done.

How can I manage computers via the IDrive^® web interface?

IDrive^® helps you remotely manage all of your connected computers via the web – anytime, anywhere!

All your connected computers automatically reflect on your IDrive^® web interface. To manage these computers, go to More tab and click Remote Manage. Click on any computer name and perform data backups, restore files to the respective computers, configure application settings, view logs and much more on each of your connected computers.

Can I add files to the backup set and perform an immediate backup of my connected computer?

You can easily backup files/folders of any connected computers via the web.

To perform a backup,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage. The list of all connected computers appear here.
3. Click any computer. The Backup screen appears.
4. By default, the Backup files to my IDrive account option is selected. Alternatively, to perform a local backup, select Backup files to a local destination.
   Files already selected for backup appear on the backup set.
5. To add or remove files from the backup set, click Modify.
6. Click Backup Now.

How do I schedule a backup?

You can schedule data backups for each of your connected computers to automate data protection.

To schedule a backup,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage. The list of all connected computers appear here.
3. Click any computer. The Backup screen appears.
4. Click Schedule. The Schedule Backup screen appears.
5. On the Schedule Backup screen, select the backup set, set the day, time and frequency for backup.
6. You can receive email/desktop notifications on completion of backup operations by selecting the Email notification option.
7. Click Save Changes.

Can I exclude files/folders from being backed up?

Yes, you can exclude files/folders present in your computer from being backed up.

To exclude files/folders from your backup operation,

1. In the Settings tab and go to Exclusions.
2. The list of all the files and folders excluded from backup appear.
3. Click Add Item to add a file/folder to the list.
4. Hover on the particular file/folder and click to edit the path.
5. Similarly, click to delete the file/folder from the exclusion list.
6. Click Save Changes.

Note: Certain files/folders will be excluded by default and cannot be deleted from the list.

Can I delete files from my account?

Yes, you can delete any file or folder from your IDrive^® cloud account.

1. To delete a single file, hover over it, click the dropdown icon and select the delete option.
2. If you wish to delete multiple files, select the same and click the delete icon.

A popup confirming the deletion will appear. Enter your password and click Yes to proceed.
The files/folders that are deleted from your IDrive^® account are moved to Trash.

How can I restore files/folders from the IDrive^® web account?

You can restore your files remotely from the IDrive® web account to the computer you have used to backup.

To restore data to the computer,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage. The list of all connected computers appear here.
3. Click any computer. The Backup screen appears.
4. Go to Restore tab and select the desired files/folders.
5. Click Restore to (your computer name) to restore the files/folders to your computer.

Note: You can choose the restore location on your computer using the Restore location field.

Can I manage my backup settings via IDrive^® web interface?

Yes, you can manage your IDrive® account settings for your desktop application via the web interface easily. Click on the required computer from the Remote Manage tab. The Backup screen appears. Click the Settings tab displayed in the left navigation bar.

Set the following options from the Settings section.

• Continuous Data Protection: IDrive^® automatically recognizes the changes made to files present in your backup set and backs them up. To enable, select Continuous Data Protection, and set the frequency of your choice from the drop-down list.
• Optimize CPU resources: Select this checkbox to optimize the CPU resources utilized for backup. This option is available only for certain accounts.
• Update software automatically: Select this option to auto-update software whenever a newer version is available.
• Notify as 'Failure' if the total files failed for backup is more than % of the total files backed up: You can select this option to receive notifications from IDrive^® of the same.
• Ignore file/folder level access rights/permission errors: IDrive^® does not backup any file/folder in your backup set which has insufficient access rights/permissions. Hence in such a case, by default, your backup will be considered as 'Failure'. You can enable this option to ignore file/folder level access rights/permission errors. IDrive^® will not consider this as an error and status of your backup will be displayed as 'Success'.
• Ask where to save files/folders before restore: IDrive^® will prompt you for a restore location on your computer, while restoring your files and folders.
• Alert me if the scheduled backup fails for 2 days: IDrive^® will notify you on the desktop if the scheduled backup fails for 2 days. You can set the number of days using the drop-down list. By default, it is set to 2 days.
• Power off after the completion of the scheduled jobs: Your computer will be powered off automatically after the completion of the scheduled backup job.
• Retain x versions for local backup: Select the number of versions to be retained. By default the number is set to 30.
• Wake up the computer from hibernate/sleep mode: IDrive^® will wake up the computer from hibernate/sleep mode and then perform the scheduled backup job.
• Upload multiple file chunks simultaneously: IDrive^® will optimize the transfer speed by uploading multiple file chunks simultaneously.
• Allow IDrive only for current profile: This option enables you to restrict IDrive^® to run only under the system profile on which the application has been installed.
• Open file backup: You can backup open files like Outlook files (.pst), QuickBooks, Quicken, ACT, MS Word, MS Excel, MS Money, MS Access, and MS FoxPro.
• Backup location in account: You can choose the backup location for your IDrive^® account.
• Show hidden files/folders: View/select the hidden files for backup.
• Start IDrive^® monitor on system startup: Launch the IDrive Status Item when the system is powered on.
• Stop scheduled backup when battery falls to x percent: You can select this option to receive notifications of the same from IDrive. You can set the percentage using the drop-down list. By default, it is set to 20 percent.

Can I update the IDrive^® desktop application through the web interface?

Yes, you can update the IDrive^® application on your computers through the IDrive® web interface.

To update,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage. The list of all connected computers appear here.
3. Select the computers you wish to update the IDrive^® application on.
4. Click the Update Software button.
   
   
5. Click Yes in the confirmation window.

Note: During installation, your desktop access via web may be interrupted for a while.

Can I view logs from my connected computer?

Yes, you can view detailed logs via the IDrive^® web interface.

To view logs,

1. Sign in to your IDrive account.
2. Go to More tab and click Remote Manage. The list of all connected computers appear here.
3. Click any computer name.
4. Go to View Logs. A list of all the activity logs is displayed.
5. Click the specific log entry you want to view.

Note: For versions 6.5.0.0 or earlier, 'Desktop Backup Report' summarizes the status of the scheduled backups for your IDrive^® account. By default, a report for the last seven days is displayed.

If I disable the web access option via the web for a particular computer, can I manage my data backups?

No. On disabling the web access option, you will not be able to access/manage your backups for that computer, via the web.

To enable, sign in to the respective IDrive^® desktop application, right-click the IDrive^® tray icon, and click Enable Web Access.

Under Remote Manage, there are many computers displayed that are offline. Is it possible to remove those entries?

Yes, you can remove offline computer entries by clicking .