CNAME Record Guide

Is it possible to use domain names other than the IDrive® e2 region specific domain names?

Yes, you can replace IDrive® e2 specific region domain names with your own domain names. You need to create a CNAME record for your domain name server and point that to your e2 region domain name. The Dashboard on the web console lists the IDrive® e2 specific domain names of each enabled region.

Note: This feature is only available on paid plans.


Sections in this article:


Create a CNAME Record

To create a CNAME record to map your domain name,

  1. Click next to the region name.
  2. Click Add in the slider.
  3. Enter a CNAME record for the user domain.
  4. Specify the Index File e.g. index.html, if you want to host any static websites on e2.
  5. Copy and paste a valid TLS Certificate and Private Key.
  6. Click Add, this will validate the certificate. On successful validation the CNAME record will be added.

Users can also edit or delete any previously added CNAME records.

Edit a CNAME Record

To edit a CNAME record,

  1. Click next to the region name.
  2. Click corresponding to the CNAME record you wish to edit.
  3. Modify the Index File, TLS Certificate, or Private Key as required.
  4. Click Update.

Delete a CNAME Record

To delete a CNAME record,

  1. Click next to the region name.
  2. Click corresponding to the CNAME record you wish to delete.
  3. Provide confirmation by clicking Delete in the popup.

Note: Data restoration is handled by your specific backup solution provider and is affected by multiple variables that are unique to your environment. For application-related enquiries/support, it is strongly recommended you seek guidance from the technical team of your backup solution provider.