Frequently Asked Questions

Mac

If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

General

faq Can I use my IDrive account to backup data from both Windows and Macintosh computers?
faq How do I install IDrive?
faq When I login to my IDrive account for the first time on a machine, I notice that some data has already been scheduled for backup. Why?
faq If I perform frequent backups, would I end up using my quota quickly?
faq
faq I have received a quota overuse message. What should I do?
faq How does IDrive secure my data?
faq What is meant by incremental backup?
faq How can I regulate my Internet bandwidth usage for IDrive?
faq How do I locate files / folders in my IDrive account?
faq What is the Archive Cleanup feature and how does it work?
faq What is the Periodic Cleanup feature?
faq How do I share file(s) / folder(s) directly from my IDrive account?
faq What are log reports?
faq How do I delete data from my IDrive account?
faq Does IDrive work on Intel Mac?
faq How do I uninstall IDrive application?
faq Is it possible to restore the files that are accidentally deleted from my IDrive account?
faq Can I restore the previous version of a file from Trash?
faq I need a walkthrough of the IDrive desktop application interface.
faq I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my Backup set, presuming that the backed up data wouldn't be affected?
faq I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?
faq What are the options available in IDrive Tray?
faq Can I change the color of the IDrive status item on the menu bar?

Backup / Restore

faq How do I schedule backups?
faq
faq Is it possible to receive email notifications on the status of my backup jobs?
faq I am not receiving an email notification for my scheduled backup(s). Why?
faq How can I perform an immediate backup without signing into the application?
faq How do I perform an interactive backup?
faq Does IDrive support backup of files / folders from mapped / network / external drives?
faq
faq Will my backups take place even when my Mac is in the sleep mode?
faq Do I need to enter my password to wake up the computer from the sleep mode to run the scheduled backup?
faq What does IDrive do if the Internet connection is interrupted during a backup session?
faq
faq
faq How do I view the status of my scheduled backups?
faq Can I halt my backups at a particular time?
faq Can I exclude data from backup?
faq How do I change the default backup location?
faq If I am backing up data from multiple Macs, do I need to change the backup location?
faq Does IDrive backup the files that contain extended attribute i.e. resource fork data?
faq How do I restore files / folders from my IDrive account to the local machine?
faq One of the two IDrive accounts I hold has expired. I had scheduled backup job from both the accounts. I want to delete the same from the account that has expired, while retaining the jobs for the other account. Is this possible?
faq Can I access my backed up data from my account by logging in from the web?
faq How can I view/select the hidden files for backup?
faq How do I backup Time Machine data folder to my IDrive account?
faq How do I identify the Time Machine backup folder in my IDrive account?
faq Can IDrive work with virtual machines?

Sync

faq What is sync and how does it work?
faq How do I sync files using my IDrive account?
faq How do I know where my Sync folder is located? Can I change its default location?
faq What are the blue and green icons over my files in my Sync folder?
faq How do I know the status of file sync?
faq How do I pause Sync when it is in progress and resume it?
faq How much data can I sync to my Sync folder?
faq Can I check the recently modified files in my Sync folder?
faq What is Selective Sync and how is it useful?
faq How do I select the folders that I do not want to sync to my computer?
faq Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?
faq How do I share a file?
faq Can I retrieve previous versions of my synced file?
faq Will my files still sync if my computer is turned off?
faq What happens when I run out of space in my Sync folder?
faq How can I disable sync?

Versioning

faq What is Versioning?
faq Does versioning (previous versions of files) impact the available quota (storage space in my account)?
faq How do I restore any particular version of a file?
   

Web-Manager

faq How do I access files in my IDrive account from any location?
faq Can I share files / folders via the web?
faq Is it possible to manage my Default Backup set and schedule backup jobs via the web interface?
faq What is the Desktop Backup Report?
faq How do I view the command log report?
faq What are Events?
faq How do I restore a previous version of my backed up file via the web?






Can I use my IDrive account to backup data from both Windows and Macintosh computers?

Yes, IDrive accounts created after 11-23-2011 offer cross-platform compatibility enabling you to backup and sync data from both Windows and Macintosh computers.

However, IDrive accounts created prior to 11-23-2011 are not cross-platform compatible, as these accounts work on different technologies.

How do I install IDrive?

Follow the steps listed below to install the application:

  1. Download the application. Double-click IDrive.dmg and then IDrive.pkg. The 'Welcome to the IDrive Installer' screen is displayed.
  2. Click 'Continue' to proceed with the installation. The 'Software License Agreement' screen appears. Click 'Agree' to proceed.
  3. Select the location where you want to install the application, using 'Change Installation Location' and click 'Install'.
  4. A screen is displayed for verification. Enter the valid system password (administrator password) and click 'OK'. On successful installation, the 'Installation Succeeded' message is displayed.

When I login to my IDrive account for the first time on a machine, I notice that some data has already been scheduled for backup. Why?

IDrive is an automated online backup application. To safeguard your critical data, the Desktop, Downloads, Documents, Library, Music, Movies and Pictures folders are selected for backup by default, with the scheduled time set to 'off-peak hours'. If these settings are not altered, the application commences the backup of the default Backup set once the scheduled backup time is reached. However, you can change the settings.

On a first login to your account, a screen is displayed as below from where you can edit the Backup set and schedule parameters.


IDrive

If I perform frequent backups, would I end up using my quota quickly?

IDrive deploys an intelligent incremental backup system where changes to contents of the Backup set are sent to the IDrive servers. If data is removed / deleted / reduced, the space used in the account reduces. The latest file copy is used to compute your quota. The previous 30 versions of files are stored free.

I have deleted some unwanted files / folders from my IDrive account, yet the 'Total storage space used' remains unchanged. Why?

The 'Total storage space used' information is not displayed in real-time, but computed on a periodical basis. For updated information, click on . For accounts with large number of files the process may take a while.


IDrive for Mac

I have received a quota overuse message. What should I do?

Login to your IDrive account from the website and click the 'Upgrade' button to get more space.

How does IDrive secure my data?

IDrive uses 256 - bit AES encryption for data transfer and storage with a user defined key that is not listed anywhere on our servers. This ensures data is safe and secure.

What is meant by Incremental backup?

By default, the IDrive application transfers only the modified portions of your backed up files after full initial backup. This optimizes your bandwidth usage and ensures that backups are quick.

How can I regulate my Internet bandwidth usage for IDrive?

The Bandwidth Throttle lets you set the Internet bandwidth to be used by the IDrive application for backups. By default, the bandwidth throttle value is set at 100%.

You can set Auto Pause option, which makes intelligent guesses on bandwidth throttle during backup operation to enable optimum desktop experience with the following options:

Mac is in use: This option lets you set the bandwidth to be used by IDrive for backups, when it is in use. By default, it is set to 25%. This allows other applications to run without hindrance.

Mac not in use: This option lets you set the bandwidth to be used by IDrive for backups when it is not in use. By default, it is set to 100%.

Note: The percentage set for Bandwidth Throttle is applicable for both scheduled and interactive backups.


IDrive for Mac

How do I locate files / folders in my IDrive account?

To locate files / folders backed up to your IDrive account, enter the search term (full or partial file / folder name) and press the 'Enter' key. Entries matching the search criteria are displayed and can be restored.




What is the Archive Cleanup feature and how does it work?

The Archive Cleanup feature lets you match the contents in your IDrive account with your Mac. This is a useful option if you have removed data from your computer and wish to do the same automatically from your account.

To use this feature, click on 'Archive Cleanup' > 'Cleanup Now' button under Backup tab. IDrive will generate a list of items to be deleted from your account. Click 'Delete', to match the contents of your current backup-set to your account.




 

What is the Periodic Cleanup feature?

Periodic Cleanup feature matches files between your Mac and IDrive account with a lag of 30-days (applicable only for scheduled backups). In other words, if data is removed from your Mac that was previously backed up, the corresponding data in your online account is deleted after 30-days. This is useful in keeping your account size at optimal. The percentage mention refers to files considered for deletion in your account as a percentage of total number of files. The purpose of this percentage based control is to avoid large deletion of files in your account due to some unforeseen event on your Mac.

To access this option, click 'Archive Cleanup' button under 'Backup' tab and select the 'Periodic Cleanup' checkbox.

Note: This may result in automatic deletion of data from your IDrive account. Set this option carefully.




How do I share file(s) / folder(s) directly from my IDrive account?

To share data with associates,

  1. Select the files /folders and click 'Share' under the 'Restore' tab. You will be re-directed to your web account, from where you can set the share parameters.
  2. Alternately, right-click on the files/folders you wish to share. From the menu displayed, click on the 'Share' option.
  3. The 'Share' window is displayed. Set the share parameters and enter the email address of the recipient(s).
  4. Click 'Send email' to send an email with the share link to your associates.

Note: Sharing option is available only for IDrive accounts with default encryption.




What are log reports?

IDrive maintains detailed logs of operations like backup, restore, sync, delete, etc. performed in your account.

To view the activity logs, click on 'Log' tab.

Alternatively, you can right-click on the IDrive status item and select the 'View Log' option.


IDrive for Mac


Note: To delete logs and log category details, right-click on the specific log and click icon.

How do I delete data from my IDrive account?

Select the files / folders that you wish to delete from Restore tab and click the 'Delete'.




Does IDrive work on Intel Mac?

Yes. IDrive is a universal binary and works on Power PC (PPC) and Intel Mac.

How do I uninstall IDrive application?

Uninstalling IDrive from your Mac leaves your data vulnerable to digital accidents. To uninstall IDrive,

1. Go to File > New Finder Window > Applications > IDrive.app.

2. Right-click IDrive.app > Show Package Contents > IDriveUninstaller.

3. Double-click IDriveUninstaller. You will be prompted to confirm the uninstallation process. Click 'Uninstall' to proceed with uninstallation.

4. Enter the valid system password (administrator password) and click 'OK'.

Is it possible to restore the files that are accidentally deleted from my IDrive account?

All the files that are deleted from your account will be moved to Trash. You can either move your files to the original location in your IDrive account or restore them to your local computer. The files present in Trash will automatically get deleted after a 30 day period.

To restore/move your files from Trash, follow these steps:

  1. Click 'Trash' from the Restore tab.


  2. Select the check box to restore/move the desired files.
  3. Click the 'Put Back' to move the files to the original location in your IDrive account. Or click 'Restore' to restore your files to the desired location in your local computer.



Note: To view the files deleted from a specific folder, right-click on it and select 'View Trash'. You can also delete a file permanently from Trash, if it is no longer required.

Can I restore the previous version of a file from Trash?

Yes, you can restore the previous version of a file from trash. Right-click on the desired file and select the 'View previous versions' option. Select the required version and click on 'Restore'.

I need a walkthrough of the IDrive desktop application interface.

The IDrive desktop application interface can be split into three sections - application header, navigation pane, and main window.


Application header
The application header comprises the search, account quota information, Upgrade button, Archive Cleanup, and your Username linked to access—Online Help, Preferences, Send Error Report, Bandwidth Test, and Account Settings.

Navigation pane
The navigation pane comprises four functional tabs:
  • Backup - View and select files and folders to back up to your IDrive account
  • Restore – Displays all files / folders backed up to your account, allowing you to restore, share, search files / folders
  • Scheduler - Schedule your backups
  • Log tab – View session wise logs for all IDrive activities

Main Window
The main window displays contents related to the functional tab, selected on the navigation pane.

I have backed up certain folders (containing multimedia, etc.) which are not going to change. Can I remove them from my Backup set, presuming that the backed up data wouldn't be affected?

After you have backed up files that you will not update, you can remove them from your backup set. All files, once backed up, remains unaffected in your IDrive account even if you remove their reference from your backup set.

I have included files from a CD and DVD in my backup set. After I back them up, can I run subsequent backups without inserting the CD and DVD while my backup set still refers it?

Yes. The absence of the CD/DVD, referenced in your backup set, will not hinder your regular backup activity. However, files from CD/DVD shall not be backed up.

What are the options available in IDrive Tray?

On installation IDrive creates an IDrive Tray icon on your system tray.

Right-clicking the IDrive Tray icon provides access to the following options:





Menu Options
  • Upgrade Storage: You can upgrade your account to a higher plan.
  • Start IDrive: Start the IDrive desktop application.
  • Access files from Web: Login to your IDrive web account to view and restore your files.
  • Check for Latest Version: This option gives you updates of the latest version of IDrive application.
  • Preferences: Change application settings and preferences.
  • Status: Displays the latest status of all schedule backup operations.
  • Scheduler: Manage your backup operations from the IDrive Tray:
  • Manage all the scheduled jobs: Manage your scheduled backup jobs and view the scheduled backup job details.
  • Pause the scheduled backup: You can pause your scheduled backup.
  • Disable all the scheduled jobs: You can disable/enable all scheduled backup jobs.
  • Stop the scheduled backup: You can stop your scheduled backup.
  • Continuous Data Protection: Enable/disable continuous data protection in your IDrive account.
  • Remote Manage: You can manage your Backup set and its schedule via any browser.
  • Sync: Access Sync options.
    • My Sync folder: Open the Sync folder.
    • Pause/Resume: You can pause/resume a sync operation.
    • Recently modified items: Take a look at the files that have been recently modified.
    • Disable Sync: You can disable data synchronization.
  • View Log: Check the activity log reports of your operations.
  • Send Error Report: Contact IDrive support team for queries, suggestions or feedback.
  • Online Help: Provides all information on the IDrive application.
  • Quit IDrive Tray: Closes IDrive Status Item.

Can I change the color of the IDrive status item on the menu bar?

Yes, you can change the color of the IDrive status item to black and white. To change the color,

  1. Click on IDrive status item on the menu bar.
  2. Select 'Preferences' > 'General'.
  3. Select the 'Use black and white menu bar icon' check box.
Backup / Restore

How do I schedule backups?

To schedule backups using IDrive, follow the steps listed below:

1. Select the files / folders from 'Backup' tab.
2. Click the 'Scheduler' tab and set the day, time and frequency for backup.
3. You can opt to receive email / desktop notifications on completion of the backup operation.


IDrive for Mac

Can I schedule full and incremental backup on specific days?

IDrive does not have the conventional concept of full and incremental backups (where modified data is stored separately from full backup). Every backup is basically a full backup with an incremental effect.

IDrive overwrites the full backup with the modifications made to it during backup. In other words, you have 'full backup' results each time. This helps in fast restores when needed.

IDrive uses advanced patching technology to determine the changed data at source and apply only the modified blocks on to the data at IDrive. No efficiency is lost due to IDrive methodology of updating full backups directly every time.

Is it possible to receive email notifications on the status of my backup jobs?

Yes. Login to IDrive desktop application and select the 'Email notification' check box under 'Scheduler' tab, you will receive emails on the status of your scheduled backup job.

I am not receiving an email notification for my scheduled backup(s). Why?

Ensure that you have enabled the notification option from the 'Scheduler' tab, provided a valid email address and selected the 'Email notification' option.

It is possible that email notifications from IDrive might mistakenly be getting filtered out as Spam and reaching your Spam or Bulk mail folder.

For a confirmation on the backup jobs, you can also view the logs.

How can I perform an immediate backup without signing into the application?

Click the IDrive status item on the system menu bar and select 'Scheduler' > 'Manage all scheduled jobs'. In the 'Manage all Scheduled Jobs' screen, select the 'Start the backup immediately' check box. This will immediately execute backups for the backup set, provided you have created one and logged into the application at least once before.

IDrive for Mac

How do I perform an Interactive backup?

You can perform interactive data backup by selecting the files / folders from 'Backup' tab and clicking the 'Backup Now' button.


IDrive for Mac

Does IDrive support backup of files / folders from mapped / network / external drives?

Yes. The contents to be backed up must be a part of the Backup set and available at the time of backup.

I am backing up an external network drive to my IDrive account. If I use a new Mac machine with the same external network drive attached to it, will it impact the backups?

By default, IDrive creates a unique root folder with the Mac name to backup data which mirrors the complete data structure hierarchy of your Mac. So your files from external drives will be backed up to the connected Mac name folder.

If you now connect your external drive to the new Mac machine and perform the backup, your backups will be impacted, as data from the external drive will be backed up to the new Mac name folder created under your account.

However, in case the Mac machine names are same on both the old and new systems, your backups will not be impacted.

Also, you can re-direct the data from the new Mac machine to be backed up to previous Mac machine folder by entering the folder name in the Change Backup Location option.

Will my backups take place even when my Mac is in the sleep mode?

Yes. Your scheduled backups will take place even in the sleep mode if you select the 'Wake up computer from sleep mode during scheduled job' check box under Preferences > General.


IDrive for Mac

Do I need to enter my password to wake up the computer from the sleep mode to run the scheduled backup?

No. The scheduled backup will take place whether or not you provide your Username / Password on being prompted when your system wakes up.

What does IDrive do if the Internet connection is interrupted during a backup session?

IDrive resumes the backup from the point that it was interrupted.

When will IDrive resume the session if it has missed one (e.g. The computer has been abruptly turned off) or interrupted?

IDrive performs scheduled backup job at the next transfer time.

Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Yes. The scheduled backup will commence as soon as you restart the computer even if it is after the scheduled time. However, this is applicable only if you have selected the 'Start the missed scheduled backup when the computer is turned on' option from the 'Scheduler' tab.

In case you have not selected the option, then the scheduled backup will commence only if you restart the computer within 30 minutes of the scheduled time.

If you restart the computer after 30 minutes of the scheduled time, the scheduled backup will commence at the next frequency (as per the date and time that was set earlier).

How do I view the status of my scheduled backups?

The status of your scheduled backups can be viewed using the IDrive status item on the system menu bar.

Click 'Log' tab and select 'Backup' folder to see the log files of the recent sessions.

Can I halt my backups at a particular time?

Yes. Using the 'Scheduler' > 'Cut-off Time' option, you can stop the scheduled backup at the specific time. The backup is resumed at the next scheduled time from the point it was stopped.




Can I exclude data from backup?

IDrive lets you exclude files/folders in your computer from being backed up by using the Exclude feature.


IDrive for Mac

To exclude any file and folder from your backup operations,
  1. Click on IDrive icon on the system menu bar.
  2. Select 'Preferences' and click on 'Exclude' tab.
  3. You can exclude files/folders in the following ways:

a. Files/folders with full path names: You can exclude files/folders based on their complete directory location.

To exclude files/folders with full name,
  1. Right-click and select 'Add' or click .
  2. To insert a folder, browse to select a folder and click 'Open'.
  3. Alternatively, to insert a file choose the file and click 'Open'.

b. Files/folders with partial names: You can exclude files/folders based on their partial names, file formats, etc.

To exclude files/folders with partial name,
  1. Right-click and select 'Add' or click .
  2. Enter the partial name along with wildcard characters (*,?).

Alternatively, you can exclude files/folders from the main application screen.

To exclude hidden files/folders,

  1. Click on IDrive icon on the system menu bar.
  2. Select 'Preferences' and click on 'Exclude' tab.
  3. Select the 'Exclude hidden files/folders' check box.

To exclude files/folders from the main application screen,

  1. Click on the 'Backup' tab.
  2. Right-click on the file/folder you wish to exclude and select 'Exclude this file from backup' option.

IDrive for Mac

Note:
  • The excluded folders are marked in Orange color on the 'My Local' pane.
  • To backup an item which is on the exclude list, right-click the corresponding list box and select 'Remove' from the sub-menu. Alternatively, select the item and click .
  • Files and folders excluded by default by the application cannot be removed from the list.

How do I change the default backup location?

IDrive by default creates a unique folder with the name of the computer to backup data to your IDrive account.

To change the default backup location,

  1. Click on IDrive Status item.
  2. Select Preferences > General.
  3. Under Backup location, you can enter a folder name of your choice.

Multiple Mac Backup

Alternatively, you can change the default backup folder by clicking the icon from the Backup tab.

Multiple Mac Backup

 

If I am backing up data from multiple Macs, do I need to change the backup location?

No, you do not have to change the backup location as IDrive by default creates a unique folder with the Mac name, to prevent data overlap if you are backing up data from multiple Macs.

However, if the Mac names are same, we recommend you to use the Backup location feature to change the default backup location, to prevent data overlap.

 

Does IDrive backup the files that contain extended attribute i.e. resource fork data?

No. IDrive does not backup the resource fork data of certain files like Quicken, Quark, OmniGraffle etc.

How do I restore files / folders from my IDrive account to the local machine?

Select the files / folders that you need to restore from Restore tab and click the 'Restore Now' button. The chosen files are saved to 'IDrive Downloads' folder.

Note:

  • Files / folders restored are overwritten (if they already exist).
  • If you wish to restore files to a different location change the 'Restore Location' path before restoring files.

One of the two IDrive accounts I hold has expired. I had scheduled backup job from both the accounts. I want to delete the same from the account that has expired while retaining the jobs for the other account. Is this possible?

Yes, you can delete the scheduled backup/restore jobs using the 'Manage all the Scheduled Jobs' feature in IDrive.

Click the IDrive status item on the system menu bar and select 'Scheduler' > 'Manage all scheduled jobs'. In the 'Manage all Scheduled Jobs' screen, right-click on the scheduled backup from the list and click 'Delete'. You will be prompted to confirm the deletion, click the 'Yes' button.

Can I access my backed up data from my account by logging in from the web?

Yes. Login to your IDrive account from www.idrive.com to access and manage your data.

How can I view/select the hidden files for backup?

Use the 'Show hidden files/folders' option provided in the Preferences > General screen to view/select the hidden files for backup.


Show hidden files / folders

How do I backup Time Machine data folder to my IDrive account?

To set Time Machine Backup,

1. Click on IDrive status item on the system menu bar.
2. Select 'Preferences' > 'Advanced'.


3. Enable 'Time Machine backup' by using the check box.

Note:
You will have to mount the Time Machine drive, to backup the same to your IDrive account. The Time Machine folder in your IDrive account will be in sync with the Time Machine data on your Mac. This means, data removed from your local Time Machine folder will also be removed from the online account. This is necessary to maintain the integrity of the Time Machine folder data and to insure that the folder size will not grow out of control.

How do I identify the Time Machine backup folder in my IDrive account?

Time Machine Backup folder will be backed up with the name 'Backups.backupdb'. This folder will be present in your IDrive account in the path where you have configured the Time Machine backup on your Mac.

Can IDrive work with virtual machines?

Yes, IDrive works with virtual machines. For this, install the application on virtual machines and perform the backup as usual.




Sync

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I sync files using my IDrive account?

To sync files from your IDrive account, you need to activate sync on your computer.

  1. Login to IDrive account with your username and password.

  2. Click the 'Sync' tab.

  3. Click the 'Activate Sync' button. A dialog box appears displaying the Sync folder location.


  4. Click the 'Change Folder' button to modify the folder location, else click the 'Proceed' button. The IDrive Sync folder is created.

  5. Drag and drop files to the IDrive Sync folder from your computer. Files added to the IDrive Sync folder will be synced to all your linked devices.

How do I know where my Sync folder is located? Can I change its default location?

Login to IDrive desktop app and click the 'Sync' tab. You can find your IDrive Sync folder's location under 'My Sync folder'. Click 'Modify' to change its default location.


Alternatively, you can also click the IDrive status item on the menu bar and select 'Sync' > 'My Sync folder'.

What are the blue and green icons over my files in my Sync folder?

The blue icon refers to files that are still syncing. Whereas, the green icons indicates files that have already been synced.

How do I know the status of file sync?

  1. Login to your IDrive account with your username and password.

  2. Mouse hover the IDrive status item on the menu bar. A tooltip appears displaying number of files to be synced, the percentage completed, and the speed of the transfer.

Alternatively, you can also right-click IDrive status item 'Status' to see the sync status within the menu. When syncing is complete, a brief notification is displayed on your screen.

Note: The first line in the tooltip displays the IDrive files status followed by the status of the Sync in progress.

How do I pause Sync when it is in progress and resume it?

  1. Login to your IDrive account with your username and password.

  2. Click the IDrive status item on the menu bar.

  3. Click 'Sync' > 'Pause' / 'Resume' from the available options.

How much data can I sync to my Sync folder?

Your IDrive Sync folder's storage space is the same as the IDrive plan that you choose. The size is independent of the IDrive account storage. Hence, as long as there is enough space in your IDrive Sync folder, you can continue syncing data to it, even if your IDrive account space gets used up. For example, if you sign up for a 150 GB Pro Personal plan, you get additional 150 GB space for your IDrive Sync folder.

Can I check the recently modified files in my Sync folder?

  1. Login to your IDrive account with your username and password.

  2. Click the IDrive status item on the menu bar.

  3. Click 'Sync' > 'Recently modified files' from the available options.

What is Selective Sync and how is it useful?

Selective Sync is a feature that allows you to select only the folders you want to sync to your Mac. It gives you the control to ensure that you have only the files you need on a particular computer. It is helpful if you want to save space on your computers with limited hard disk space.


How do I select the folders that I do not want to sync to my computer?

By default all the folder will be selected for sync. If you wish to avoid syncing particular folders,

  1. Log into your IDrive application and on the navigation pane, select the 'Sync' tab.
  2. Click 'Selective Sync'. A window appears with the list of all the folders in your Sync storage.
  3. Clear the check box of the folders that you do not want to sync to your Mac. Accordingly, the folders will be removed from the Sync folder on your Mac.

Why do I see a gray circle with a minus sign on the new folder that I have created in the Sync folder?

The folder name that you have created is same as the folder name that already exists in your sync storage, but you have opted not to Sync this folder using 'Selective Sync' feature. Due to this the folder will appear with a gray circle and a minus sign, indicating that it cannot be synced.

If you wish to sync this folder, either rename the folder or from the IDrive desktop application, go to 'Selective Sync' and select the particular folder for sync. The original folder will keep its name, while the newer one will be suffixed with '(Selective Sync Conflict)'.



How do I share a file?

  1. Login to your IDrive account with your username and password.

  2. Click the IDrive status item on the menu bar.

  3. Click 'IDrive Sync' > 'My Sync folder' from the available options.

  4. Right-click the file you wish to share and choose 'IDrive' > 'Share this file/folder'. You will be directed to IDrive web account to share your files.



Note:
  • The shared files will no longer be accessible by your friends, once you delete them or move them to another location.
  • The sharing option is available only for IDrive accounts with default encryption.

Can I retrieve previous versions of my synced file?

Yes. The Sync folder maintains up to 30 previous versions of all the files.

Steps to restore previous versions of a file:

  1. Login to your IDrive account with your username and password.

  2. Click the IDrive status item on the menu bar.

  3. Click 'IDrive Sync' > 'My Sync folder' from the available options.

  4. Right-click a file and choose 'IDrive' > 'Versions'. All available file versions will be displayed. Download the desired file by clicking .

Will my files still sync if my computer is turned off?

IDrive will not be able to sync or access your data from computers or other devices unless they are turned on and connected to the Internet. If a computer is turned off when a file is updated from another device, IDrive will update that file, once the computer is on and connected to the Internet.

What happens when I run out of space in my Sync folder?

Upgrade your IDrive account to a higher plan once you run out of space in your IDrive Sync folder. In order to make room for new files, you may even remove the old data that you no longer need.

How can I disable sync?

Once you disable Sync, the files on your computer will not be in sync with other linked devices.

To disable sync on your computer,

  1. Login to your IDrive account with your username and password.

  2. Click the IDrive status item on the menu bar.

  3. Click 'Sync' > 'Disable Sync'.



Versioning

What is Versioning?

IDrive retains previous versions of all files backed up to your account. Currently, you can restore 30 previous file versions to any location on your local computer.

Does versioning (previous versions of files) impact the available quota (storage space in my account)?

Your available quota depends on the storage requirements of the most recent view of your data. Backup of older versions do require additional space, however, this is not charged to your usage. In other words versioning does not increase your storage requirement.

How do I restore any particular version of a file?

To restore any particular version of a file, follow the below steps:

1. In the 'Restore' tab, right-click the required file and choose the 'View previous versions' option.

IDrive for Mac

2. Select a particular version from the 'File Version' screen displayed and click on 'Restore Now'.

IDrive for Mac


Web-Manager

How do I access files in my IDrive account from any location?

You can use the IDrive web manager interface to access your files from any location. Login to http://www.idrive.com/ with your IDrive account username and password. The files / folders that are backed up to your account are listed.

IDrive for Mac

You can perform the following file operations:

  • Upload: Upload files to your account.
  • Share: Share files / folders with your associates.
  • Unshare: Cancel the access to shared files / folders.
  • Create Folder: Create a new folder to upload your files.
  • Rename: Rename your files / folders.
  • Delete: Delete the files / folders that are backed up to your account.
  • Copy: Select files / folders that you want to copy to another location.
  • Move: Move the copied files to any other location.

Can I share files / folders via the web?

Yes, you can share files / folders with your associates via IDrive web manager interface. Login to your IDrive account and select the desired files / folders. Click the 'Share' to set the share permissions.


You can create file or folder links, password protect your files / folders to ensure that they are viewed only by the intended recipients, write-enable your files / folders so that others can modify them and upload them back to your online backup account etc.

Note: Sharing option is available for IDrive accounts with default encryption.

Is it possible to manage my Default Backup set and schedule backup jobs via the web interface?

Yes. You can manage your default backup set, schedule backup jobs and view detailed logs via the IDrive web interface using any web browser.

For this, login to your IDrive account via any browser and click the 'Remote Manage' tab to edit the contents of your default backup set.



You can perform the following functions:

Add data to the Default Backup set
  1. Select the files / folders to be backed up from the Backup Set section.
  2. Click 'Save changes' to update your Backup set.

Delete data from the Default Backup set
  1. Clear the check boxes for the files / folders that you wish to remove from the 'Backup Set' section.
  2. Click 'Save changes' to update the Backup set.

Schedule a Backup
  1. Click the 'Schedule' button. The screen with configurable scheduling parameters is displayed.
  2. Select the backup date, time, frequency and notification type among other options.
  3. Click 'Update Scheduler' to update the scheduled backup details.

View Session Log
  1. Click the 'Session Log' button for the computer for which you want to view the logs.
  2. A list of session logs is displayed.
  3. Click the specific session log that you want to view.
Note:
The Remote Manager option is enabled by default in the IDrive application. You can disable this option from the IDrive status item on the system menu bar.


What is the Desktop Backup Report?

Web manager's 'Desktop Backup Report' summarizes the status of all desktop backups for your IDrive account. A report for the last seven days is displayed.


How do I view the command log report?

IDrive's Command Log feature maintains a list of all operations like Upload, Download, Rename, Delete etc., performed in your account using the desktop application or the web interface or the IDrive APIs.

To view the command log report,

  1. Click on your username at the top right corner.
  2. Click 'Desktop Backup Report', under Reports.
  3. Click on the 'Command Log' icon.
  4. By default, all activities performed in the current month are displayed.
  5. Click on the 'View' option under “Details”. You can also download the complete details by using the download option.

 

What are Events?

The Events feature provides the history of the activities performed in your IDrive account in a browser session. You can track login / logout activities, file and folder operations like upload, download, share, etc. The date and time of the activity and the IP address from where the activity originated is also listed.

To view the browser based activities,

  1. Click on 'Events' tab.
  2. All activities performed in the current day are displayed.
  3. To view previous details, select the 'Start Date' and 'End Date' and click 'View Report'.

 

How do I restore a previous version of my backed up file via the web?

To restore previous version of a file via the web,

  1. Login to your IDrive account.
  2. On the web-manager, right-click on a file and choose 'Version' option.
  3. The screen displays all the available versions. Click on option to restore.


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