You can store upto 2 GB of data in the free account and try out all the features of IDrive. By referring five or more contacts, you can avail an extra 10 GB space for free.

Sometimes, I get a long message about registering IDrive after I click on Login. What does this mean to me as a user?

This message is to notify users that IDrive has already been installed on another computer and is being used with the same username you have entered on this machine to login. The IDrive client agent works with a single username on one computer for logins and we do not recommend multiple logins with the same username on multiple machines.

The only exception is in case of a system crash etc. when a user might want to install IDrive afresh on the machine to commence using the client agent again.

How is data encrypted on transmission?

All data transferred between the IDrive client and server is encrypted using 128-bit SSL (Secure Socket Layer) technology - the industry standard encryption for data transmission.

How is data encrypted on storage?

All data stored on the IDrive servers is encrypted using a secure key with a user supplied password known only to the end user. IDrive uses industry standard AES 256-bit encryption* on storage ideally suited for higher security needs of Financial, Healthcare and Government organizations.

WARNING: IDrive does not store the user-supplied password anywhere on its servers. It is recommended that you memorize the password and take a hard copy and archive it in a safe location. However, if you select the Default encryption option, there is no need to remember the password.

Without this encryption password, users will not be able to retrieve data.

Can I change the encryption password for my existing account?

No. Once the encryption password is assigned to your account, it cannot be changed. You can create a new account and start using it with the encryption password of your choice.

How do I upgrade my IDrive account?

IDrive allows you to upgrade your account from the Basic to the Pro Plan or from a Monthly Pro Plan to a Yearly Pro Plan.

To upgrade your IDrive account, login to your IDrive account and click on the ‘Upgrade’ link. Select the plan of your choice and click on the ‘Upgrade Plan’ button.

How can I view the transaction details?

Login to IDrive. Click on 'Billing Report' to view the transaction details.

Can I use my IDrive account to perform backups from multiple computers?

No, you can't. This is because the IDrive application is designed to perform backup operations from a single computer and not from multiple computers. This is to maintain the consistency and to preserve the integrity of backups. Users are requested to install IDrive on a machine and use only that machine to perform backups. If users really want to perform backup operations from another computer, they have to install IDrive on that computer and re-register the application.

Can I restore my backed up data to multiple computers/any computer of my choice?

Yes. You can perform restore operations (of data backed up onto IDrive) to any computer of your choice using the IDrive application. You just need to install the application on the necessary system(s). Make sure that these computers have all the system requirements needed for IDrive.

Can I view the backup/restore log information from the IDrive website?

Yes, You can view the backup/restore log information from the IDrive website. For this, first open the IDrive website and then, login by entering your Username and Password. Now, click on the link that corresponds to view the Backup/Restore log information. Choose the required criteria to generate a log.

Similarly, to view the log information of the scheduled backups for the last few days, click on the link that corresponds to summary of backups scheduled in the last few days.

There is also a provision to view the complete backup report of all the scheduled backups here.

What are Additional Accounts?

Additional Accounts are accounts similar to any other regular IDrive account. Any paid IDrive subscriber can create Additional Accounts. The purpose of this is to create and manage multiple accounts for small businesses from a single administrative login. Note that the charges for creating Additional Accounts will be billed to the same credit card used by the subscriber for registering with the main IDrive account.

How can I create Additional Accounts?

To create Additional Accounts, login to your IDrive account.
Click on the 'Create Additional Account' link in the main page of your account. Fill in the required details and then click on the 'Create Account' button.

You can view the Additional Accounts created and their details by clicking on the 'View Additional Accounts' link in the main page. The main account holder can also view the backup report of additional accounts using the 'view' link under Backup report. Additional account can be cancelled using the cancel link against each additional account.

Is it possible for me to view the billing information related to the Additional Accounts?

Yes, you can. Login to your IDrive account. In the main page of your account, click on the `Billing Report' link. In the `IDrive Account Receipt/Transaction Summary' page that appears, click on the link, `View Additional Accounts Transaction,' to view the billing information related to your Additional Accounts.

How can I group the additional accounts?

Login to your IDrive account. In the page that appears, click on the ‘Additional Accounts’ icon. In the page that follows, select the accounts you want to group and click on the 'Add to Department' button. In the next page, select a department from the ‘Select a preferred department’ list and then click on the ‘Submit’ button to finish the process.

You can also add accounts by creating a new department. To create a new department, enter a department name in the space provided under ‘Create a new department’, type in a name in the text box and click on the submit button. Then add accounts to the new department created.

Can I change a group or delete a group?

Yes, you can. To change the group for a particular account, select the account and click on the 'Change group' button. The account you have selected will be moved to a new group.

To delete a particular group, click on the 'Delete' link next to the group. This action will only delete the group and not the accounts in it.

What is IDrive Web Client?

IDrive Web Client helps users to view, search and restore files/folders backed up into their account directly from the website. No need to use IDrive desktop application for these operations.

How do I delete files/folders backed up to my IDrive account?

Listed below are the steps to delete the files/folders backed up to your IDrive account.

- Login to IDrive application.
- Launch the IDrive Classic interface.
- Click the 'Restore' button to go to the restore view.
- Select the files/folders that you want to delete from your account.
- Click the 'Delete' button.

Note: You cannot delete files using the IDrive Explorer interface.

When I sign up for an IDrive account, what does ‘Number of accounts required’ signify?

If you wish to subscribe for only the main account, choose one in the ‘Number of accounts’ field, from the Sign up page. In case you need multiple accounts along with main account, choose the number of accounts required.

You are charged for the total number of accounts selected during sign up.

What is license code? How is it useful?

Once you have created the main account and opted for more than one account, a license code is generated. You can view this license code by logging into your account and clicking the ‘Additional Accounts’ icon.

Use the 'Send License Code' option to send the link to your associates, so that they can create an IDrive online backup account.

How does my associate create an IDrive account?

On receiving your email containing the license code and the signup link, your associate needs to follow the signup link, enter the required data in the form and click the ‘Sign up for a new account’ button.

How do I add accounts at a later date?

For this, login to your IDrive account and click the ‘Additional Accounts’ link. You have the option to add more accounts.

Note: You cannot decrease the number of accounts.

Can I generate the license code again at a later stage?

Yes, login to your IDrive account and click ‘Additional Accounts’. Click the ‘Regenerate new code’ button to generate the new license code.

Note: You have to resend the license code to your associates when you generate it afresh.

How do I manage the accounts created using the license code?

Click ‘Additional Accounts’ to view and manage the accounts. The main user has full administrative control on all the additional accounts.