Frequently Asked Questions

Frequently Asked Questions

Exchange Server Backup

Can I take backup of the MS Exchange Server databases?
What is interactive backup?
From where can I view the status of my backups?
Where will the backed up files be stored on the IDrive Vault device?
Should I stop the Microsoft Exchange Server service to take a backup?
What versions of the MS Exchange Server does IDrive Vault application support to backup/restore database files?
Does IDrive Vault support cluster backup for MS Exchange Server 2010 and MS Exchange Server 2013?
Is the data transferred during backup/restore using IDrive Vault - MS Exchange Server Backup secure?
How can I edit the MS Exchange Server scheduled backup job using IDrive Vault?
Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?
Can I restore data back to the MS Exchange Server?
Can I restore emails from Exchange Server using IDrive Vault - Exchange Server Restore?
Does IDrive Vault support restore of the MS Exchange Server Recovery Storage Group?
Does the Recovery Storage Group cause the MS Exchange Server restore operation to fail?

Brick-level Mailbox Backup

How do I perform an Exchange brick-level backup?
What is interactive backup?
From where can I view the status of my backups?
Where will the backed up files be stored on the IDrive Vault device?
How can I edit the Brick Level scheduled backup job using IDrive Vault?
To perform an Exchange – Brick level backup, what are the minimum System Requirements?
Why am I receiving error messages stating 'The specified module could not be found' / 'ActiveX component can't create object' etc, in the log file during the Exchange Server Brick Level-Mailbox backup operation?
How can I perform Exchange Brick Level Mailbox restore with IDrive Vault?
Does 'Exchange Brick-Level Mailbox backup' support full backup or recovery of MS Exchange Server database?
I need to install Microsoft Outlook to perform the 'Exchange Brick-Level Mailbox backup' with IDrive Vault?
Does IDrive Vault support 'Exchange Brick-Level Mailbox' backup and restore on all the nodes of MS Exchange Server 2010/2013 DAGs?
Do I need an additional/external storage volume for 'Exchange Brick-Level Mailbox backup'?
Why do I keep getting a pop-up dialog box requesting for the authentication of mailboxes, while performing the Exchange Brick-Level Mailbox backup?
Why am I receiving an error message stating "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup?
Should I create public folder database for Brick level backup?
Why do Brick-Level backups using IDrive Vault latest version, maintain folder hierarchy with Organizational Unit name in the backup location?
   
   

Can I take backup of the MS Exchange Server databases?

Yes. IDrive Vault provides an easy, secure and reliable way to backup the MS Exchange Server databases to your IDrive Vault account.

To backup your MS Exchange Server,

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.


  3. On the expanded section, mouse over over MS Exchange Server and click 'Schedule Now'.
    The Exchange Backup Status window appears.
  4. Click 'Add Backup Set'. The Exchange Server window appears.
  5. Select 'Full server backup'. Click 'Proceed'.


    The Scheduler window appears.
  6. Select the databases to be backed up and select the time and days for a scheduled backup.
    For an immediate backup, check the box against 'Start the backup immediately'.
  7. Click 'Update'.

The next time you log in, the created backup set will appear in the Exchange Backup Status window. If the backup set name is 'ES_BackupSet_yyyymmddhhmmss, right-click on the backup set name. The context menu will open. Click ‘Backup’ to start an interactive backup. Click ‘Restore’ to restore the particular backup set. Click ‘Delete’ to delete the backup set.

Selected databases from the Exchange Server would get copied in the local IDrive Vault cache (C:\IDriveVaultCache). From there, the databases would be backed up to the Vault device using rsync.

Note:
  • On successful backup of the MS Exchange Server databases to your IDrive Vault account, the files are stored in the following location: /Username/<machine name>/Advanced Backup/<Backupsetname>. It is not advisable to update or delete files manually as it may interrupt the Exchange Server restore operation.
  • At any given point of time, you can maintain only one backup job named 'IDExchangeServerBkset'.

 

What is interactive backup?

Interactive backup option allows the user to start an immediate backup of the selected databases.

To start interactive backup,

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.
  3. On the expanded section, click 'MS Exchange Server'.
    The Exchange Backup Status window appears.


  4. From 'Exchange Backup Status' window, right-click on the particular backup set, and click 'Backup'

User can view the status of the interactive backup in the Exchange Backup Status window.

 

From where can I view the status of my backups?

You can view the status of your SQL server backups in the SQL Backup Status window.

against the backup set name indicates that the backup has been completed successfully

against the backup set name indicates that the backup has failed

against the backup set name indicates that the backup has not started yet

 

Where will the backed up files be stored on the IDrive Vault device?

All the backed up databases will be saved under the path: user account, machine name and advanced backup folder. Example: /Username/<machine name>/Advanced Backup/<Backupsetname>.

 

Should I stop the Microsoft Exchange Server service to take a backup?

No. IDrive Vault is designed to perform online backup of the MS Exchange Server databases without interrupting the running MS Exchange Server services.

 

What versions of the MS Exchange Server does IDrive Vault application support to backup/restore database files?

Currently, IDrive Vault supports backup of MS Exchange Server 2013, 2010, with Service Pack 3.

 

Does IDrive Vault support cluster backup for MS Exchange Server 2010 and MS Exchange Server 2013?

Yes. IDrive Vault supports cluster backup for both Brick-Level Mailbox backup and Database backup in MS Exchange Server 2010 and MS Exchange Server 2013.

  • MS Exchange Server Database backup If you connect to the cluster Exchange Server, the available databases will appear. You can backup/restore all the cluster Exchange Server databases in one go with IDrive Vault.
  • MS Exchange Server Brick-Level backup You can also backup/restore individual mailboxes of different Exchange Servers which are connected to the cluster exchange server.

 

Is the data transferred during backup/restore using IDrive Vault - MS Exchange Server Backup secure?

Yes. IDrive Vault transfers and stores data using 256-bit AES encryption, with a user-defined key that is not stored anywhere on the servers. This ensures data is safe and secure.

 

How can I edit the MS Exchange Server scheduled backup job using IDrive Vault?

You can easily edit and update the scheduled backup job using IDrive Vault.

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.
  3. On the expanded section, click 'MS Exchange Server'.
  4. The Exchange Backup Status window appears. The created backup set will appear in the Exchange Backup Status window.
  5. Double click on the backup set name. The Scheduler window will appear.
  6. Modify the databases, time and days for the scheduled backup

 

Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?

No. You cannot select a shared or mapped drive as the destination for your MS Exchange Server backup.

 

Can I restore data back to the MS Exchange Server?

Yes. You can restore data from your IDrive Vault account to MS Exchange Server using the IDrive Vault - Exchange Server Restore option, in three ways.

  1. From progress status window, 'Server Backup' -> 'MS Exchange Server' -> 'Restore', during first time login.
  2. From 'Exchange Backup Status' window, click and select 'Full server restore' .
  3. From 'Exchange Backup Status' window, right-click on the particular backup set, and click 'Restore'.


Note:
  • It is advisable that a qualified database administrator carries out the data restore.
  • The restore operation overwrites the existing databases on the MS Exchange Server.

To restore your MS Exchange Server from the progress status window,

  1. Dismount the mailbox store/database and change mailbox database properties.
  2. Steps to dismount database and change mailbox database properties on MS Exchange Server 2013:

    • Open Exchange Control Panel and select the 'databases' in Exchange Admin Center.
    • Select the 'Mailbox' database from 'servers' that needs to be restored and choose the 'Dismount database' from the 'More' option.
    • Double-click the Mailbox database and choose the 'maintenance' tab from 'Properties' window.
    • Select the 'This database can be overwritten by a restore' option and click the 'save' button.
    • Perform steps 'c' and 'd' listed above for all databases that need to be restored.

    Note: Once the above mentioned steps are executed, close the 'Exchange Control Panel' before initiating the restore operation.

    View steps to dismount Store/Database and change mailbox database properties on MS Exchange Server 2010.

  3. Once the databases have been dismounted, log into IDrive Vault desktop application.
  4. Click (icon) on the Server Backup section.
  5. On the expanded section, mouse over over MS Exchange Server.
  6. Click 'Restore'
    The Restore window will appear.
  7. In the Advanced Backup folder, all the backup sets restored under the account, would appear.
  8. Select the backup set folder you wish to restore and click ‘Proceed’.

All databases from the cloud would get stored in the local IDrive Vault cache. From there, all databases would mount into the MS Exchange server.

Note: User can also select a single database for restore.

 

Can I restore emails from Exchange Server using IDrive Vault - Exchange Server Restore?

Yes. However, to restore even a single email, you must restore the complete 'Mailbox' store (Database) associated with that particular user. Refer MS Exchange Restore for more details.

In addition, IDrive Vault’s Brick-Level Mailbox backup has granular mailbox backup/restore capability. You can use this method for backup/restore emails from/to your Exchange Server Mailbox.

 

Does IDrive Vault support restore of the MS Exchange Server Recovery Storage Group?

No. IDrive Vault only performs backup/restore (crash recovery) of MS Exchange Server storage groups/databases (mailbox stores).

 

Does the Recovery Storage Group cause the MS Exchange Server restore operation to fail?

Yes. The MS Exchange Server restore operation may fail if the Recovery Storage Group is present during restore operation. To resolve this issue, remove the Recovery Storage Group and then perform the restore operation.

Note: It is advisable to take an offline backup of the Recovery Storage Group before deleting it.

 

Brick-level Mailbox Backup

How do I perform an Exchange brick-level backup?

To perform an Exchange brick level backup, first download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1.

To perform a brick-level backup,

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.
  3. On the expanded section, mouse over over MS Exchange Server and click 'Schedule Now'.


    The Exchange Backup Status window appears.

  4. Click 'Add Backup Set'. The Exchange Server window appears.
  5. Select 'Brick level backup'. Click 'Proceed'.
    The Scheduler window appears.
  6. Select the mailbox database(s) from the list which appears and select the time and days for a scheduled backup.
    For an immediate backup, check the box against 'Start the backup immediately'.
  7. Click 'Update'.

The next time you log in, the created backup set will appear in the Exchange Backup Status window. If the backup set name is 'BL_BackupSet_yyyymmddhhmmss, right-click on the backup set name. The context menu will open. Click ‘Backup’ to start an interactive backup. Click ‘Restore’ to restore the particular backup set. Click ‘Delete’ to delete the backup set.

Note: Selected .pst files from the Exchange Server would get copied in the local IDrive Vault cache (C:\IDriveVaultCache). From there, the .pst files would be backed up to the Vault device using rsync.

 

What is interactive backup?

Interactive backup option allows the user to start an immediate backup of the selected databases.

To start interactive backup,

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.
  3. On the expanded section, click 'MS Exchange Server'.
    The Exchange Backup Status window appears.
  4. From 'Exchange Backup Status' window, right-click on the particular backup set, and click 'Backup'

User can view the status of the interactive backup in the Exchange Backup Status window.

 

From where can I view the status of my backups?

You can view the status of your Brick Level backups in the Exchange Backup Status window.

against the backup set name indicates that the backup has been completed successfully

against the backup set name indicates that the backup has failed

against the backup set name indicates that the backup has not started yet

 

Where will the backed up files be stored on the IDrive Vault device?

All the backed up databases will be saved under the path: user account, machine name and advanced backup folder. Example: /Username/<machine name>/Advanced Backup/<Backupsetname>.

 

How can I edit the Brick Level scheduled backup job using IDrive Vault?

You can easily edit and update the scheduled backup job using IDrive Vault.

  1. Log into IDrive Vault desktop application.
  2. Click on the Server Backup section.
  3. On the expanded section, click ‘MS Exchange Server’.
  4. The Exchange Backup Status window appears. The created backup set will appear in the Exchange Backup Status window.
  5. Double click on the backup set name. The Scheduler window will appear.
  6. Modify the databases, time and days for the scheduled backup

 

To perform an Exchange – Brick level backup, what are the minimum System Requirements?

The minimum system requirements are as follows:

For Exchange Server 2010

  • x64 architecture-based computer with Intel processor that supports Intel Extended Memory 64 Technology (Intel EM64T) or AMD processor that supports the AMD64 platform
  • Windows Server 2008 Service Pack 2 (SP2) or later or Windows Server 2008 R2
  • Minimum 2 GB of RAM per server and sufficient space in the hard disk to store the Exchange Server Mailbox backup files

 

Why am I receiving error messages stating 'The specified module could not be found' / 'ActiveX component can't create object' etc, in the log file during the Exchange Server Brick Level-Mailbox backup operation?

These error messages appear if a component required to perform the Exchange Brick-Level Mailbox backup is not properly installed. Ensure that the IDrive Vault application is installed correctly. Alternately, follow the steps listed below to register the required component manually.

  1. Click Start
  2. Select 'Run'
  3. "Type regsvr32" <IDrive Vault installation path>\"IDriveRedempDll.dll"

 

How can I perform Exchange Brick Level Mailbox restore with IDrive Vault?

You can restore data from your IDrive Vault account to MS Exchange Server using the IDrive Vault - Exchange Server Restore option, in three ways.

  1. From progress status window, 'Server Backup' -> 'MS Exchange Server' -> 'Restore', during first time login.
  2. From 'Exchange Backup Status' window, click and select 'Brick level restore'.
  3. From 'Exchange Backup Status' window, right-click on the particular backup set, and click 'Restore'.

To restore your MS Exchange Server from the progress status window,

  1. Dismount the mailbox store/database and change mailbox database properties.

    Steps to dismount database and change mailbox database properties on MS Exchange Server 2013:

    • Open Exchange Control Panel and select the 'databases' in Exchange Admin Center.
    • Select the 'Mailbox' database from 'servers' that needs to be restored and choose the 'Dismount database' from the 'More' option.
    • Double-click the Mailbox database and choose the 'maintenance' tab from 'Properties' window.
    • Select the 'This database can be overwritten by a restore' option and click the 'save' button.
    • Perform steps 'c' and 'd' listed above for all databases that need to be restored.

    Note: Once the above mentioned steps are executed, close the 'Exchange Control Panel' before initiating the restore operation.

  2. View steps to dismount Store/Database and change mailbox database properties on MS Exchange Server 2010.

  3. Once the databases have been dismounted, log into IDrive Vault desktop application.
  4. Click on the Server Backup section.
  5. On the expanded section, mouse over over MS Exchange Server and click ‘Restore’.
    The Restore window will appear.
  6. In the Advanced Backup folder, all the backup sets restored under the account, would appear. Select the backup set folder you wish to restore and click 'Proceed'.

All databases from the cloud would get stored in the local IDrive Vault cache. From there, all databases would mount into the MS Exchange server.

Note: User can also select a single database for restore.

 

Does 'Exchange Brick-Level Mailbox backup' support full backup or recovery of MS Exchange Server database?

No. IDrive Vault - Exchange Brick-Level Mailbox backup is designed to backup individual mailboxes for the selected mailbox stores. It is not a method for the complete backup or recovery of the MS Exchange Server database. To perform the complete Exchange database backup or Exchange recovery, use the Exchange Server backup/restore feature of IDrive Vault.

 

I need to install Microsoft Outlook to perform the 'Exchange Brick-Level Mailbox backup' with IDrive Vault?

No. IDrive Vault's 'Exchange Brick-Level Mailbox backup' does not require Microsoft Outlook to be installed on your computer.

 

Does IDrive Vault support 'Exchange Brick-Level Mailbox' backup and restore on all the nodes of MS Exchange Server 2010/2013 DAGs?

Yes. IDrive Vault supports Exchange Brick-Level Mailbox backup and restore on all the nodes of MS Exchange Server 2010/2013 DAGs.

 

Do I need an additional/external storage volume for 'Exchange Brick-Level Mailbox backup'?

No. However, do ensure that the 'temporary' location that you select while scheduling the 'Exchange Brick-Level Mailbox backup' has sufficient disk space to hold the selected mailbox items, during the backup.

 

Why do I keep getting a pop-up dialog box requesting for the authentication of mailboxes, while performing the Exchange Brick-Level Mailbox backup?

This may happen if you have not granted the required privileges for the mailbox(es) that you wish to backup. Ensure that appropriate Mailbox rights are granted to perform the 'Exchange Brick-Level Mailbox backup' of the selected mailbox(es) using IDrive Vault.

 

Why am I receiving an error message stating "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup?

The error message may occur if the default account used to run services is the local service account that does not have any network access rights. To resolve this issue, run the service under a domain account.

 

Should I create public folder database for Brick level backup?

Yes. To perform the brick level backup, you need to create public folder database on Exchange Server 2010/2013.

 

Why do Brick-Level backups using IDrive Vault latest version, maintain folder hierarchy with Organizational Unit name in the backup location?

We have enhanced IDrive Vault to support Exchange Server Cluster Brick-Level backup. To avoid overlapping of username based PST files from different Organizational Unit during backup, application maintains folder hierarchy with Organizational Unit name.

To avoid multiple copies of PST files in your account, you may rename the previously backed up PST file path to the current backup path.