Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

Local Backup

What is IDrive BMR?
What is an Agent? From where can I download Agent?
How do I backup my computer to IDrive BMR server?
Can I perform simultaneous backups?
How do I set the number of recently active clients?
Can I delete the old backups from IDrive BMR server?
Can I control the network bandwidth during backup operation?
What is global soft filesystem quota? How do I set the global soft filesystem quota?
Can I change the local backup settings for my client machines?
Is it possible to schedule the local backup for my clients?
What is a Group? How can I create a Group?
I want to add client machines to an existing group. Can I?
Can I perform backup of a group?
How do I apply local backup settings to a group?
Can I rename a group?
Is it possible to remove client machines from a group?
How do I delete a group?
How do I setup email notifications for local image backups?
Can I view the activity logs of my BMR server?
Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?
Why does the agent software installer crash while installing on a Windows OS?

Local Restore

How do I perform system restore from IDrive BMR server?
Can I perform snapshot restore?
How can I perform system restore to multiple computers?
Can I perform file level restore to the client?
How can I access my backed up data if Bare-Metal Restore fails or the computer does not boot up after performing Bare-Metal Restore?
How many network share can I create for a recovery point?
Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?
I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?
Why do I get a Blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform Bare Metal restore to a computer with differentMetal restore to a computer with different hardware configuration?
I am unable to connect to the BMR server when trying to perform restore operation. What do I do?

Virtualization

What is Virtualization in IDrive BMR?
How do I create a virtual machine of my client?
How many virtual machines can I create?
Can I perform power operations on the virtual machine?
What network is the Virtual Machine provisioned with?
Is it possible to backup data from the created virtual machine?
Are the full/incremental image backups dependent on each other in IDrive BMR? Does inaccessibility of these full/incremental image backups affect virtualization?
If I virtualize a machine, will the backed up data be affected?

Cloud Replication

Can I transfer the backups that are stored on IDrive BMR server to my IDrive cloud account?
How do I schedule cloud replication?
Where can I see the status of my ongoing cloud replication?
Can I view the status of my last backup to the cloud?
What is 'Schedule Summary' in the 'Cloud Replication' tab?
Can I view the logs of recent cloud replication?
What is 'Disable Cloud replication'?

BMR Cloud Manage

Can I access my BMR servers from an external network?
How can I see the cloud replication status of my clients?
How do I connect to my BMR servers?
What is IDrive BMR Express™?
Where can I view the web activity logs of my account?
Why has auto-renewal been activated for my account? How do I disable it?
Can I backup individual files to my BMR cloud account?

General

How do I delete a client machine from the IDrive BMR server?
Can I perform power operations of BMR server via web interface?
Can I view and change my profile information?
What operations can I perform from BMR web console?
Which Network Ports are to be used for IDrive BMR server and client computer?
What is 'Storage volume usage'?
How do I perform manual cleanup of storage space of IDrive BMR server?
Where can I check the health status of hard drive present in IDrive BMR server?
What is 'Raid health status'?
What is the hardware configuration of IDrive BMR server?
How do I configure network settings for my IDrive BMR server?
Is it possible to change the time zone for the IDrive BMR server according to my location?
What happens when I reset the network settings?
Is the data backed up to IDrive BMR server reliable for restore?
What are the system requirements for IDrive BMR?
   
   

What is IDrive BMR?

IDrive BMR is an onsite Bare-Metal Restore solution. You can perform full, incremental and manual backup of a computer including multiple hard drives and partitions. The backed up data is saved in the form of a single file (known as an Image) onsite. You can maintain a ready-to-use, bare-metal restore (BMR) capability with each image-based backup. In addition to local backup, IDrive offers you cloud replication which lets you transfer backups stored on your IDrive BMR server to your cloud account. This advanced solution allows you to restore backed up data to multiple computers at the same time.

 

What is an Agent? From where can I download Agent?

Agent is a software application that is to be installed in the computer for backup. This is a one-time installation and IDrive BMR server detects the agent installed in the computer and starts backup automatically for the first time.

Download the Agent software and Install it on the computer you want to backup.

 

How do I backup my computer to IDrive BMR server?

Perform full, incremental and manual backup including multiple hard drives and partitions using IDrive BMR. You can backup data, even when your computer is up and running, with minimal computer resources.

To perform backup,

  1. Download the agent and install it on the system you want to backup.
    imgvault_client_installer
  2. IDrive BMR server detects the agent and starts full image backup automatically for the first time.
  3. For subsequent backups perform the following steps:
    1. Login to IDrive BMR server web interface. The list of computers appears under 'Clients' tab.
    2. Click displayed at the left of the computer name and select 'Incremental image backup' or 'Full image backup' from the drop-down menu to start the backup.
    3. image-vault-backup

      Note:

      1. If you perform incremental image backup, IDrive BMR server will backup the updated files and folders.
      2. If you perform full image backup, IDrive BMR server will backup the entire system including the operating system.
  4. You can see backup status in the 'Activities' section.
    imgvault_backup_progress

 

Can I perform simultaneous backups?

Yes, you can perform simultaneous backups. In the settings tab, under 'Global Server Settings', set the 'Max simultaneous backups' to a particular number. You can start any number of backups at the same time. However, more the number of simultaneous backups more will be the time required to complete the backup.

imgvault_maxsimultaneousbackup

 

How do I set the number of recently active clients?

You can set the number of recently active clients from the 'Settings' tab. Go to the 'Settings' tab and set 'Max recently active clients' to a desired number.

Recent Activity

 

Can I delete the old backups from IDrive BMR server?

Yes, you can delete the old backups from the server. Go to 'Settings' tab and schedule the cleanup operation from 'Cleanup time window' section. You can schedule the cleanup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section. IDrive BMR server will perform automatic cleanup as per the schedule and delete old backups from the server.

Cleanup Time

 

Can I control the network bandwidth during backup operation?

Yes, you can control the network bandwidth between IDrive BMR server and client machines during backup operation. Go to the 'Settings' tab and set 'Total max backup speed for local network' to the required number. You can schedule and control the speed at different hours.

Total Speed

The syntax to schedule the speed is as follows:

Set the 'Total max backup speed for local network' as '60;10@Mon-Fri/8-18', If you want default speed limit of 60 MBit/s and 10 MBit/s during working hours i.e., on Mon-Fri, 8am to 6pm.

 

What is global soft filesystem quota? How do I set the global soft filesystem quota?

During cleanups, IDrive BMR server will look at the used space by the filesystem of backup folder. If the used space is higher than the global soft filesystem quota the server will try to delete old backups till the used space is reduced as per the quota. Be aware that not only IDrive Image files are counted against the quota, but other files as well.

You can specify the quota via a percentage of total space. For example, let the size of the backup device be 1 Tera-byte. If you set the global filesystem quota to "90%", server will delete old backups when the used space reaches 900 GB.

Global system quota

 

Can I change the local backup settings for my client machines?

Yes, you can change the local backup settings for your client machines from the 'Backup Settings' section in the 'Settings' tab. Also, you can apply separate settings to the created groups, which will be applicable to all the associated client machines.

To apply local backup settings,

  1. Login to IDrive BMR server web interface and go to 'Settings' tab.
  2. Click 'Backup Settings'.
  3. By default all client machines will be selected. You can also apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.
  4. To apply local backup settings for full and incremental image backup, change the following options in the respective tab:
    1. Max backup speed: Specify bandwidth throttle to set the local network usage during backup.
    2. Volumes: Specify volumes to backup. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
    3. Set the interval backup
    4. Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full/incremental image backups server should retain for a client.
    5. incremental image backups
  5. Click 'Save'.

Note: You can even schedule the local backup from 'Schedule Backup' section under 'Backup Settings' tab.

 

Is it possible to schedule the local backup for my clients?

Yes, you can schedule local backup from the 'Schedule Backup' section under 'Backup Settings' from 'Settings' tab. Schedule the backup on daily/weekdays/weekends or even customize by selecting the days and hours as required from this section.

Schedule Backup

 

What is a Group? How can I create a Group?

A group is a collection of client machines organized together by the Admin. You can create up to 30 groups and one client machine cannot be added to more than one group. Additionally, you can apply local backup settings to the created group, which will be applicable to all the associated client machines.

To create a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab.
  2. Click 'Create Group'.
  3. Create Group
  4. Enter the name of the group in the 'Group Name' field.
  5. Select the client machines from the list displayed in the 'Choose host machines' section.
  6. Create Group
  7. Click 'Create group'.

 

I want to add client machines to an existing group. Can I?

Yes, you can add up to 25 client machines to an existing group.

To add,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section. The 'Manage User Groups' page appears.
  3. Select client machines from the list displayed in the 'Choose host machines' section under the 'Add' tab.
  4. Add Client Machines
  5. Click 'Save'.

 

Can I perform backup of a group?

Yes, you can perform full or incremental image backup of the created groups. This will backup the data of all the client machines associated to the group in one go.

To perform full or incremental image backup,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click 'Full Image Backup'/'Incremental Backup' in the required group to start the backup.
  3. Group Backup

You can see the status of the backup in the 'Activities' section.

 

How do I apply local backup settings to a group?

To apply local backup settings to a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-setting in the required group section. The backup settings page appears.
  3. Select the group from the 'Choose your Groups' drop-down list.
  4. Note: You can even apply settings for the individual client machine. Select 'Clients' option and choose the required client machine from 'Choose your Clients' drop-down.

  5. Specify bandwidth throttle in the 'Max backup speed' field to set the local network usage during backup.
  6. Specify volumes to backup in 'Volumes' field. Select 'All' to include all volumes or select 'Custom' and enter the required volumes separated by comma (,).
  7. Max Speed
  8. To schedule full and incremental image backup, set the following options in the respective tab:
    • Set the interval backup: Specify the interval between last and the next image backup from the drop-down.
    • Schedule Backup: Schedule the backup on daily/weekdays/weekends. You can even customize the backup schedule by selecting the required days and hours as required from this section.
    • Backup Interval
    • Number of full/incremental image backups: Use the slider to set the minimum and maximum number of full image backups server should retain for a client.
    • Number of full image backups
  9. Click 'Save'.

 

Can I rename a group?

Yes, you can rename a group as required.

To rename,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and go to the 'Edit' tab.
  3. Enter the new name in 'Edit the group Name' field and click 'Update'.
  4. Rename a group

Note: You can also rename the group from the 'Dashboard' tab. In the 'Group' tab, click Edit-client in the required group section, enter the new name and click 'Confirm'.

 

Is it possible to remove client machines from a group?

Yes, you can remove client machines from a group. Once the client machine is removed from a group, it will automatically adopt the global backup settings.

To remove client machines,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click add-client in the required group section and to go to the 'Remove' tab.
  3. Select the client machines to remove from the the 'Choose host machines' section.
  4. Remove client machines
  5. Click 'Remove'.

 

How do I delete a group?

To delete a group,

  1. Login to IDrive BMR server web interface and click 'Groups' on the 'Dashboard' tab. The created groups appear in the 'Groups' tab.
  2. Click group-delete in the required group section.
  3. Click 'Yes' in the confirmation window.

Note: When you delete a group, the applied settings will be lost and all the client machines of that group will adopt global backup settings.

 

How do I setup email notifications for local image backups?

Setup email notifications for local image backups from the 'Settings' tab via the IDrive BMR server web interface. Once enabled, the status and details of the image backup will be sent separately for every backed up volume.

To setup email notification,

  1. Login to IDrive BMR server web interface and click 'Settings' in the menu bar.
  2. Click 'Mail' and go to 'Local Email Notification' tab.
  3. Enter the email addresses separated by comma in 'Send Reports to' field and click add icon to add them.
  4. email address
  5. Click 'Save'.

 

Can I view the activity logs of my BMR server?

Yes, you can view the activity logs of the BMR server from 'Logs' tab in IDrive BMR server web interface. For user convenience, logs are divided in to backup, restore, system and group logs.

To view the activity logs,

  1. Login to IDrive BMR server web interface and click 'Logs'.
    Backup activity logs are displayed in 'Backup Logs' tab. You can go to other tabs to view restore, system and group logs respectively.
  2. Logs
  3. Click on the required log in the respective tabs to view the detailed information.
  4. Note: You can even export the logs in CSV, Excel and PDF format. Click 'Export' in the respective tab and click the required format from the drop-down to download the logs.

 

Why does IDrive BMR server reports 'Server rejected' for a client computer and does not backup that computer?

This situation occurs when there is more than one IDrive BMR server connected to the same Local Area Network (LAN). Because of security reasons, the agent software will allow only one server to identify it and select the client computer for backup. If the other server tries to identify the agent software and run a backup on a client computer, the process will fail and the server will report this message. However, you can contact support team if you want to add this client computer to a particular IDrive BMR server within the same LAN.

 

Why does the agent software installer crash while installing on a Windows OS?

While installing agent software on Windows (mostly in Server 2008/Vista) OS, the installer may crash with an error as shown in the below image:

imgvault_app_crash

The agent software requires 'Universal CRT' dependency to run successfully. This may not be present in your restore computer if the operating system is not up to date. For more information about dependency, refer the knowledge base article on Microsoft support site.

To resolve the issue, perform the following steps:

  1. Enable 'Automatic update' on your Windows OS where you want to run the agent software. This will ensure the OS is updated to the latest available Service Pack.
    Note: Wait until all available updates for your operating system are installed.
  2. Go to 'Start' -> 'Control Panel' -> 'Programs & Features'.
  3. Right-click on 'Microsoft Visual C++ 2015 Redistributable..' and click 'Change'.
    imgvault_app_fix
  4. Click 'Repair' to run repair installation.
  5. Reboot the computer.
  6. To verify if the application is working fine after reboot, go to 'Services' and check the status of 'IDrive client service for backups'. You will come across either of the following scenarios:
    1. If the status is displayed as 'Running', then the agent software is working fine.
    2. If the status is not displayed, then right click on the 'IDrive client service for backups' and click 'Start' to start the service manually. If the manual start also fails, contact support team for further assistance.

 

How do I perform system restore from IDrive BMR server?

In order to perform system restore from the BMR server, you need to create IDrive BMR Restore CD or a bootable USB thumb drive to boot your computer. Also, ensure your computer is connected to the same network as IDrive BMR server.

For more information on creating IDrive BMR Restore CD or a bootable USB thumb drive, refer to the instructions on the shipped device.

To perform system restore,

  1. Boot your computer using IDrive BMR Restore CD or a USB thumb drive which has restore environment.
  2. After booting your system, click 'Next' in the welcome page.
  3. Select 'BMR Server' and click 'Next'.
  4. Enter the BMR server password and click 'Login'.
  5. Select the system from which you want to restore the data, from 'Choose your system' drop-down menu.
  6. Choose your System
  7. Select the required volumes and their recovery points to restore, from 'Choose Volume(s) and recovery point(s)' section and click 'Next'.
  8. Choose Volume
  9. Select the drive to which you want to restore data, from 'Choose target drive to restore' drop-down menu.
  10. Choose Target Drive
  11. Click 'Start Restore' and click 'Yes' in the confirmation window to start the restore process.

Note:

  1. The computer on which you are restoring data should have the same hard drive space as the computer being backed up. Also, if the 'backup computer' has multiple drives, ensure that the 'restore computer' also has same number of drives.
  2. It is recommended that 'restore computer' have same hardware configuration as 'backup computer'. However, you may have to install the required additional drivers if there is any change in the hardware configuration of the 'restore computer'.

 

Can I perform snapshot restore?

Yes, you can perform snapshot-based image restore for point-in-time recovery. During the restore process, you need to select the particular drive along with the required date on which the data was backed up. IDrive BMR thus allows you to perform bare-metal restore.

 

How can I perform system restore to multiple computers?

You can easily perform system restore to multiple computers in a single go. All you have to do is boot the multiple computers with the restore CDs/USBs and perform the restore operation. Data can be accessed directly from the IDrive BMR server during restore.

 

Can I perform file level restore to the client?

Yes, you can perform file level restore to the client by creating recovery point.

To create a file level recovery point access,

  1. On the 'File Restore' tab, select the client from 'Choose a System' drop-down.
  2. Select the recovery point from 'Choose a Recovery Point' drop-down.
  3. By default 'Enable user authentication' will be selected as 'No'. This will create an open share that is accessible on the network. However, if you want the share to be secured, we recommend you to create with username and password. To create a secure share, select 'yes' and perform the following steps:
    1. Select the username from 'Mount username' drop-down.
    2. Enter the mount password.
      Mount Restore
  4. Click 'Create'.

A summary for the selected computer will be created in the 'Mount Path Summary' table. You can use the path displayed under 'Mount Path' to access your backed up data.

Mount Path

 

How can I access my backed up data if Bare-Metal Restore fails or the computer does not boot up after performing Bare-Metal Restore?

The Bare-Metal Restore operation may fail or the computer may not boot up if the restored computer does not have the same hardware configuration as the backup computer. There may be new hardware devices present on the restore computer and the necessary drivers may not be installed. We recommend you to have identical hardware configuration on both the computers.

However, you still can access all the backed up data by creating recovery point. For steps to create recovery point, refer FAQ.

 

How many network share can I create for a recovery point?

You can create a maximum of 5 simultaneous network shares for a recovery point irrespective of authentication type selected. The details of recovery point will be displayed in the 'Mount Path Summary' table.

 

Can I perform bare-metal restore with IDrive BMR to any computer with a different hardware configuration?

We do not recommend performing bare-metal restore to a computer with a different hardware configuration, as the restored computer may not boot after restore due to hardware dissimilarity. For the bare-metal restore to be successful, a computer with same or similar hardware configuration as the backup computer is preferred.

Ensure the following conditions are met, if the restore computer has different hardware configuration:

  1. The restore issue due to hardware dissimilarity is lesser in modern Windows operating systems such as Windows 8.1 and Windows 10.
  2. The motherboard chipset type (AMD / Intel) should be same in both the backup and restore computer.
  3. The hard drive storage controller (IDE / SATA) should be same in both the backup and restore computer.

 

I have backed up my client machine with RAID based storage to the BMR server. However, I am not able to perform bare-metal restore. Why?

Bare-Metal restore for the client machine with RAID based storage (Hardware or Software RAID) is not supported in IDrive BMR. However, you can still perform file-level restore of the backed up data to the client machine.

Note: Virtualization of the client machine with RAID based storage may work depending on the RAID type and driver compatibility.​

 

Why do I get a Blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE' when I try to perform Bare Metal restore to a computer with different hardware configuration?

You may get a blue screen with an error code “Stop 0x0000007B INACCESSABLE_BOOT_DEVICE” as shown in the image below.
Blue screen of Death containing error code

This is because, when the OS is started after a bare-metal restore, it automatically disables unused storage drivers to speed up the Windows startup process.

To fix this issue temporarily, you can reset the SATA mode from AHCI or RAID to IDE in BIOS. However, you will get the same error when you reboot the computer.

Perform the following steps to fix this issue permanently:

  1. Login to Windows and go to the following path in 'Registry Editor'.
    1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci
    2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\pciide
  2. Double-click on 'Start', set 'Value data' to zero and click 'OK'.
  3. Close 'Registry Editor' and restart the system.
  4. Go to BIOS settings and change the SATA configuration settings as per your requirements.

After Windows starts booting up, it'll automatically detect the change and install the appropriate drivers. Once the drivers are installed, Windows will boot without any problem.

 

I am unable to connect to the BMR server when trying to perform restore operation. What do I do?

You are unable to connect to BMR server because of network connectivity issue and your machine has not availed IP address from the router. The connection status will be displayed as 'Connection failure' in 'IP' field on the top-right corner of the page.

To resolve the issue, ensure the following requirements are met and reboot your machine:

  1. Ethernet cable is properly connected to the primary NIC in your machine.
  2. DHCP is enabled in the router to which the machine is connected.

Contact support team, if you are still unable to connect to the BMR server. We recommend you to enable the remote access, so that our support team can connect to your machine remotely and resolve the issue.

To enable remote access,

  1. Click restore-setting icon displayed on the top-right corner of the page.
  2. Click on the slider.
  3. Provide the password and click 'Apply' to enable remote access.
  4. Enable remote access

Note: If there is any connection failure between BMR server and the machine when the restore operation is in progress, you should reboot the system and restart the restore operation.

 

What is Virtualization in IDrive BMR?

Virtualization in IDrive BMR allows you to quickly create a virtual instance of the clients on your BMR server in case of any disasters. With the created virtual instance, you can access the backed up data so that your business can continue as usual with minimal downtime.

 

How do I create a virtual machine of my client?

To create a virtual machine of your client,

  1. Login to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Click 'Virtualization' in the menu bar.
  3. Select the required client from 'Choose a System' drop-down list.
  4. Choose the recovery points for the given volumes.
  5. Choose-Volume
  6. Select the number of processors for the virtual machine from the 'Processor(s)' drop-down list.
  7. Enter the memory value in the 'Memory' field.
    Note: Memory value should be greater than 1024 MB. You can decide the memory value depending on the available memory displayed below the 'Memory' field. Click to recalculate the available memory.
  8. Select the required storage controller. By default 'SATA' will be selected.
  9. Select 'Yes' to enable user authentication for the virtual machine.
    Note: By default 'Enable user authentication' will be selected as 'No'.
  10. Select username from the 'Username' drop-down list, and enter the password.
  11. Authenticate-User
  12. Click 'Build Virtual Machine'.

You have successfully created the virtual machine. You can now connect to it and access data.

To connect,

  1. In the 'Virtual Machines' section, click against the virtual machine.
  2. Build-Virtual-Machine
  3. Open the downloaded '.rdp' connection file.
  4. Click 'Connect'.
  5. Click 'Yes' in the 'Remote Desktop Connection' popup window.

Remote connection to the virtual machine is established.

Note: All the created virtual machines will be unmounted and the changes made in the virtual machine will be lost when you restart your IDrive BMR server. You can also click to unmount the created virtual machine manually.

 

How many virtual machines can I create?

You can create up to four virtual machines of your backed up systems at a time. The back-end file system used for storage consumes less memory and CPU resources which enables multiple virtual machines to run smoothly.

 

Can I perform power operations on the virtual machine?

Yes you can perform power operations on the virtual machine. In addition, you can restart the machine, send the keyboard inputs such as windows, Ctrl+Alt+Del, Alt+Tab and F8 to the virtual machine.

To perform power operations,

  1. Login to IDrive BMR server web interface and go to the 'Restore' tab.
  2. Click 'Virtualization' in the menu bar and perform either of the following:
    • Click to power on the machine.
    • Power-On
    • Click to power off the machine.
    • Power-Off
  3. Click 'Yes' in the respective confirmation window.

To restart virtual machine, click in the menu of the required virtual machine. Click the required icons (windows, Ctrl+Alt+Del, Alt+Tab and F8) in the menu, to send the keyboard inputs to virtual machine.

Restart

 

What network is the Virtual Machine provisioned with?

The Virtual machines created on IDrive BMR Server are assigned to operate in 'Bridged Mode'. These machines will get the IP address from a router/switch in your physical network infrastructure. With this, you can access the VM from any machine in the same local area network.

 

Is it possible to backup data from the created virtual machine?

Yes, you can backup data from the created virtual machine. After the virtual machine is created, data backup continues according to the schedule automatically. You can also perform manual backup from the 'Dashboard' tab. Read steps to perform manual backup.

 

Are the full/incremental image backups dependent on each other in IDrive BMR? Does inaccessibility of these full/incremental image backups affect virtualization?

IDrive BMR does not follow the traditional data backup method in which every recovery point created during incremental image backup has some dependency on previous ones. In IDrive BMR, the created recovery points will be fully independent of each other and data can be reconstructed using any recovery point, even if the previous full/incremental image backup in the chain is lost. Thus you can create virtual machine with any available recovery point without depending on the integrity of the backup chain.

 

If I virtualize a machine, will the backed up data be affected?

No, the backed up data of a machine will not be affected if you virtualize that machine. The file system used in IDrive BMR server enables instant cloning of the originally backed up data. As the cloned data is used to create virtual machine, the original backup remains unaffected.

 

Can I transfer the backups that are stored on IDrive BMR server to my IDrive cloud account?

Yes. In addition to local backup, you can replicate backups stored on your IDrive BMR server to the IDrive cloud account. You have to enable the cloud backup feature by providing the IDrive account credentials. Once enabled, you are provided with necessary interface to schedule cloud replication and monitor the backup status through the web console.

 

How do I schedule cloud replication?

To schedule cloud replication, login to IDrive BMR server web interface and go to the 'Cloud Replication' tab. You can schedule the backups for desired day(s) on a weekly or daily basis.

You can set the following parameters:

  • Select clients to backup: You can select the required clients to schedule the backup. Click 'Select All' to select all the computers.
  • Scheduled backup time: Set the time at which your scheduled backup should start.
  • Select 'Daily' to perform the backup everyday or you can even select the days for the backup to run.
  • Backup Cut-off time: Enable and set the time to stop the scheduled backup.
    Note: The scheduled backup will not stop exactly at the cut-off time, if there is a recovery point backup in progress. It will stop after the recovery point backup, and before the next scheduled backup.
  • Bandwidth throttle: Enter the bandwidth throttle value to set the internet usage for your backups. By default this value will be set to 100.
    Note: Bandwidth throttle value should be between 1-1000.
  • Email Notification: Add email address to receive notifications on cloud replication status.
Cloud Backup Settings

 

Where can I see the status of my ongoing cloud replication?

You can see the ongoing cloud replication status in the 'Activities' section in the 'Cloud Replication' tab. Information such as hostname, drive selected for backup, recovery point, amount of data transferred to the cloud, time taken so far to backup, internet speed and the estimated time for backup are displayed.

Note: The transfer size value will be displayed in MiB (mebibyte). The conversion of MiB is as follows:

1 MiB = 1.04858 MB

Cloud Backup Status

 

Can I view the status of my last backup to the cloud?

Yes, you can view the status of your last backup in the 'Cloud Replication Status' section. This table displays information such as hostname, date and time of the last backup. Also the amount of data transferred over the internet is displayed in the 'Size' column.

Cloud Backup Status

 

What is 'Schedule Summary' in the 'Cloud Replication' tab?

The 'Schedule Summary' section displays the summary of the scheduled backup. Information such as computers selected for backup, day and time of the next scheduled backup will be displayed.

Schedule Summary

 

Can I view the logs of recent cloud replication?

Yes, you can view the logs of recent cloud replication from the 'Events' section in the 'Cloud Replication' tab. The 'View' option will take you to the comprehensive log for the cloud replication activities. Information such as, status of cloud replication, name of client, the volume, recovery point, etc will be displayed. Also, you can see the integrity status of your backups that is replicated in the cloud server.

Events

 

What is 'Disable Cloud replication'?

The 'Disable Cloud replication' option will disable the scheduled cloud replication and set the options to default value.

 

Can I access my BMR servers from an external network?

Yes, you can access your BMR server interface from any external network. This will let you manage your local backup operations and cloud replication of your local backups from anywhere without the need to be on the same network as your BMR server.

You should enable cloud manage feature before accessing BMR server remotely.

To enable cloud manage,

  1. Login to BMR server web interface.
  2. Click the slider under 'Cloud Manage' section to enable. The 'Cloud Manage' window appears.
  3. Enter the IDrive account credentials and click 'Enable cloud manage'.

Cloud manage is successfully enabled and you can now access server interface from an external network.

To access BMR server interface remotely,

  1. Go to www.idrive.com and click 'Login'.
  2. Provide your BMR cloud account credentials and click 'Login'.

 

How can I see the cloud replication status of my clients?

You can see the cloud replication status of all your clients from the 'Cloud Replication' tab. Information such as client name, amount of data transferred to the cloud, backed up drives, date and time of the last backup will be displayed in the 'Cloud Replication Status' section.

To view client wise cloud replication status, click against the required client name. Type of backup (Full/Incremental) and other information will be displayed.

The 'Cloud Replication' tab also displays information such as cloud storage usage, total number of clients backed up to the cloud, number of recent backups and insight about IDrive cloud retention policy.

 

How do I connect to my BMR servers?

To connect to your BMR servers,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'Cloud Manage' displayed on the left navigation bar.
  3. BMR_Web_Remote_bmr_servers
  4. Click 'Connect' against the required BMR server.
  5. BMR_Web_Remote_bmr_connect
  6. Provide the password and click 'Login'.
    The 'Dashboard' page of the server will appear.

From this server interface, you can perform local backups, restore data, view logs and also monitor the health of devices in the server. For more information on steps to perform these operations, refer the BMR FAQs.

 

What is IDrive BMR Express™?

IDrive BMR Express™ allows you to restore data backed up in your cloud account via physical shipment of temporary hard drive - on request.

To request express restore,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'IDrive BMR Express™' displayed on the left navigation bar.
  3. BMR_Web_Remote_bmr_express
  4. Select the required clients from the 'Granular Restore Service' section to request for the data.
  5. Note: Only the latest recovery point will be restored for the selected clients.

    BMR_Web_Remote_bmr_granular
  6. Provide the contact information and the shipping address in the respective sections.
  7. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

Note:Temporary hard drive will be selected depending on the amount of data requested.

 

Where can I view the web activity logs of my account?

You can view the web activity logs of your account from the 'Activity Logs' tab. Information such as activities performed, date and time of the activity and the IP address of the computer will be displayed.

To view web activity logs,

  1. Go to www.idrive.com and login with your BMR cloud account credentials.
  2. Click 'Activity Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.
  3. BMR_Web_Remote_bmr_express
  4. To view previous activity logs, select the start and end date.
  5. BMR_Web_Remote_bmr_granular
  6. Click 'View Report'.

 

Why has auto-renewal been activated for my account? How do I disable it?

Auto-renewal makes renewing your subscription simple with a hassle-free, automatic transaction. It also ensures that your account is always active so your data remains protected.

To disable auto-renewal,

  1. Login to your BMR cloud account.
  2. Click 'My Account' displayed in the left navigation bar and click 'Disable Auto-Renewal'.
  3. Disable Auto-Renewal
  4. Click 'Disable Auto-Renewal' in the confirmation window.
  5. Enter the password and reason for disabling auto-renewal in the respective fields and click 'Disable Auto-Renewal'.
  6. Disable Auto-Renewal

    Remember, disabling auto-renewal will leave your data vulnerable to disasters and you will lose access to your IDrive BMR account once your subscription ends. All your data will be permanently deleted from the IDrive cloud and you must return the BMR appliance.

 

Can I backup individual files to my BMR cloud account?

Yes, in addition to BMR image backups, you can also backup individual files from Linux, Macs, PCs and mobile devices to your BMR cloud account. However, you should first enable file backup from IDrive cloud manage web interface.

To enable file backup,

  1. Go to idrive.com and login with your BMR cloud account credentials.
  2. Click 'Enterprise Level File Backup' displayed on the left navigation bar.
  3. Click 'Enable File Backup'.
  4. imgvault_client_installer

    Once enabled, you can start backing up data to the BMR cloud account using IDrive web application.

    To perform data backup, refer the following FAQs:

 

How do I delete a client machine from the IDrive BMR server?

Before you delete a client machine from the server, we recommend you to uninstall the Agent software from the machine and then remove it. If you remove the machine without uninstalling the Agent software, the server will detect the Agent and add the client machine again to backup.

To remove a client machine from the server,

  1. Login to IDrive BMR server web interface. The list of client machines appear under the 'Clients' tab.
  2. Perform any of the following operations:
    1. To remove multiple client machines, select the machines, click 'With Selected' and click 'Remove'.
    2. Click displayed at the left of the computer name and select 'Remove' from the from the drop-down menu.
  3. Click 'Ok' in the confirmation window.
The selected computer will be removed during the scheduled cleanup operation performed by IDrive BMR server. You can click 'Stop removing client' within the cleanup operation to retain the computer.

 

Can I perform power operations of BMR server via web interface?

Yes, you can perform power operations of BMR server from 'Settings' tab via web interface. Go to 'Settings'->'Control Panel' -> 'Power Options'.

Following are the two available power options:

  1. Restart - Click this to restart the server
    Restart Option
  2. Shutdown - Click this to shutdown the server
    Shutdown Option

 

Can I update my profile information?

Yes, you can change your email address and password from the IDrive BMR server web interface.

To change the password,

  1. Click username displayed on the top-right corner of the page and click 'Change Password'.
    Change Password
  2. Enter the new password and confirm the same in the respective fields in 'Change Password' window.
    Change Password
  3. Click 'Change Password'.

A successful message will be displayed.

To change the email address,

  1. Click username displayed on the top-right corner of the page and click 'Change Email'.
    Change Email
  2. Enter the new email address in 'New Email Address' field in the 'Change Email Address' window.
    Change Email
  3. Click 'Change Email'.

 

What operations can I perform from BMR web console?

The web console lets you access IDrive BMR server, add your computers to the server and manage their data backups/restores from anywhere. Also, you can:

 

Which Network Ports are to be used for IDrive BMR server and client computer?

Following network ports are to be used for IDrive BMR server and client computer.

For IDrive BMR server:

Port Usage Incoming/Outgoing
55414 HTTP web interface Incoming
35623 UDP broadcasts for discovery Outgoing

For client computer:

Port Usage
35622 UDP broadcasts for discovery
35623 Commands and image backups

 

What is 'Storage volume usage'?

The 'Storage volume usage' displays information about storage space of IDrive BMR server. The utilized and remaining storage space is displayed in percentage so that you can track your utilization and also can perform manual cleanup.

 

How do I perform manual cleanup of storage space of IDrive BMR server?

You can perform manual cleanup only when you have utilized 80% of storage space. An option to perform manual cleanup with a drop-down to select the percentage of storage space to cleanup will be enabled.

To perform manual cleanup,

  1. Login to IDrive BMR server web interface and click 'System Health' displayed on the menu bar.
  2. Select the percentage of storage space to cleanup from 'CleanUp Percentage' drop-down list.
  3. Click 'Cleanup'.
  4. Click 'Confirm' in the confirmation window.

Note: During manual cleanup the server will restart couple of times and the web interface will be unavailable.

Storage Volume

 

Where can I check the health status of hard drive present in IDrive BMR server?

You can check the individual health status of hard drive (OS and storage) under 'Hard drive health status' section in 'System Health' tab.

Health status can be any of the following:

  • GOOD: Working fine
  • BAD: Contact support team immediately
  • Predicted to Fail: Contact support team immediately

Note: A unique serial number will be provided to each storage device to identify and replace them if the health status is bad.

Health Status

 

What is 'Raid health status'?

The 'Raid health status' section displays the health status of raid devices. If one device stops working the other will be working as backup.

Status can be any of the following:

  • Clean: Devices are working fine
  • Warning: Contact support team immediately
Raid Health Status

Note: A unique serial number will be provided to each raid device to identify and replace them if the health status is displayed as Warning.

The status 'Warning' doesn't always imply there is a critical problem with the raid storage array. Once you contact the support team, they will analyze the required reports and let you know if there is any issue and provide necessary information on resolving them.

Contact support team immediately if any of the raid device stops working. Our team will analyze the problem and send a replacement device after processing. Once you receive the device, our team will assist in replacing the device over chat or phone support. After the device is successfully replaced and identified by the server, the rebuild operation will start. You can see the rebuild operation status in 'Raid health status' section.

 

What is the hardware configuration of IDrive BMR server?

IDrive BMR server is designed for better performance and reliability, thus hardware components are chosen accordingly. It is optimized to support the backup appliance and its workload.

Following are the hardware configuration of IDrive BMR server:

  • Processor: Features Intel Xeon series CPU's
  • Memory: Latest DDR4 memory modules with ECC

    Note: Error-correcting code memory (ECC memory):

    ECC memory is a type of computer data storage that can detect and correct the most common kinds of internal data corruption. It is mainly used in scientific or financial computing to prevent data corruption.

  • Storage Drives: Enterprise grade storage hard drives are used to get best performance and high reliability
  • Network: Features two network Ethernet ports for redundancy
  • Power Supply: The server is equipped with a server grade power supply that has high reliability
  • Form Factor: It is rack mountable and ideal for your existing server rack infrastructure

 

How do I configure network settings for my IDrive BMR server?

During the initial login, by default the server will be configured to DHCP mode. You can change the default settings from the 'Settings' tab.

To change the network settings,

  1. Login to the IDrive BMR server web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Under 'Network Settings' tab, click against the required ethernet port entry. The 'Network Settings' window appears.
    1. Select 'IP Mode' as 'Static' and provide the required information such as IP address, Netmask and Gateway in the respective fields.
    2. Click 'Apply Settings'.

    To change the DNS settings,

    1. In the 'Network Settings' tab, select 'Use the following DNS server address' under 'DNS settings' section.
    2. Provide primary and secondary DNS server address in the respective fields and click 'Apply'.

 

Is it possible to change the time zone for the IDrive BMR server according to my location?

Yes, you can change the time zone for the IDrive BMR server according to your location.

To change the time zone,

  1. Login to the IDrive BMR server web interface.
  2. Go to the 'Settings' tab and click 'Control Panel'.
  3. Go to 'Time Zone' tab and choose your region from the 'Select Time Zone' drop-down list.
  4. Select your country and zone.
  5. Click 'Save'.

 

What happens when I reset the network settings?

When you click 'Reset Network' under the 'System Settings' tab, the following actions take place:

  • Both the network interfaces on this server will be set to DHCP mode.
  • Server will reboot to apply the changes. Ensure no backups are in progress at this time.
  • After reboot, the server will try to obtain DHCP provided IP from your network.

 

Is the data backed up to IDrive BMR server reliable for restore?

Yes, all the data backed up to IDrive BMR server is reliable for restore. To ensure reliability of the backed up data, IDrive BMR server runs an immediate data integrity check after each volume is backed up. You can check the backup integrity status from the 'Dashboard' tab in the IDrive BMR server web interface. The data integrity check ensures that only the reliable copies of data are stored during backup and can be restored.

 

What are the system requirements for IDrive BMR?

IDrive BMR currently supports Bare-Metal backup only from client computers running on Windows OS.

Following are the system requirements for IDrive BMR:

Operating Systems:

  • Windows Vista (with all windows updates installed)
  • Windows Server 2008 (with all windows updates installed)
  • Windows Server 2008 R2
  • Windows 7
  • Small Business Server 2011 (with all windows updates installed)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2012
  • Windows Server 2012 R2

Filesystem:

  • IDrive BMR supports backup from only NTFS formatted volumes

Disk Partition Style:

  • MBR
  • GPT

Note:

  1. You can backup dynamic or logical volumes in MBR disk. However, Bare-Metal Restore of these volumes is not supported. You can still recover data from these backed up volumes by using the 'File Restore' option. Refer steps to recover backed up data using file restore option.
  2. Bare-Metal restore is not supported for the data backed up from client machines with RAID based storage. However, you can still perform file-level restore of the backed up data to the client machine.