Caution: Your original drive will NOT be returned. All data and software will be lost. The replacement drive will be low-level formatted.

THE PRO SOFTNET CORPORATION RMA (RETURN MATERIAL AUTHORIZATION) NUMBER ISSUED IS FOR THE RETURN OF PRO SOFTNET CORPORATION DEFECTIVE WARRANTY PRODUCT ONLY.

WITHOUT PRIOR APPROVAL PRO SOFTNET CORPORATION MAY CONSIDER USE OF THIS RMA NUMBER TO RETURN NON-DEFECTIVE PRODUCT AS FRAUD.

Unless covered under other contractual agreement, the following applies to all consumer customer returns:

• You must pay postage charges for all shipments from you to Pro Softnet Corporation.
• Send your drive(s) to Pro Softnet Corporation using the carrier of your choice. Use a method with ability to trace shipment. Pro Softnet Corporation is not responsible for shipments for which the carrier cannot provide proof of delivery.
• If your product is under warranty, Pro Softnet Corporation will pay for postage of repaired/replacement products from Pro Softnet Corporation to you. You must pay all applicable duties and customs charges for shipments to and from Pro Softnet Corporation.
• Pro Softnet Corporation is not responsible for loss or damage during transit. We suggest that you purchase freight insurance on your shipments.
• NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from Pro Softnet Corporation. Shipments arriving at Pro Softnet Corporation with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by the originator.
• You are responsible for saving or backing up data contained in any product returned to Pro Softnet Corporation. PRO SOFTNET CORPORATION WILL HAVE NO RESPONSIBILITY FOR SUCH DATA AND WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF SUCH DATA WHILE THE PRODUCT IS IN PRO SOFTNET CORPORATION'S POSSESSION.

• Your original drive will NOT be returned to you.
• Replacement products are factory-repaired units.
• Replacements carry the greater of: original warranty balance or 90 days.
• Delivery is during normal business hours to the address you provided.
• You (or proxy) must SIGN delivery document at the time of delivery.
• Replacements will NOT be left without proper acceptance by signature.
• All data and software on your returned drive(s) will be lost.
• Replacement disc drives arrive low-level formatted.
• Any required data recovery service must be completed BEFORE sending the drive(s) to Pro Softnet Corporation for replacement.