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Here are some Frequently Asked Questions about IDrive and its features

In case your query has not been addressed below, contact us through the feedback form for a prompt response.

IDrive Classic - Backup Related Questions
faq On a first login in a machine, I see a screen with three buttons 'Edit my Backup set', 'Edit Schedule Parameters' and Bandwidth Test. What are their functions?
faq How do I delete my Backup set data?
faq What is the Automatic Selection feature?
faq I see some files/folders marked in red color on the top pane of the main screen. Why?
faq How do I perform an Interactive backup?
faq How do I schedule a backup?
faq Is there a way to receive an alert in case my scheduled backup fails?
faq What is Bandwidth Throttle?
faq What is the Bandwidth test feature?
faq Can I backup Mapped / USB / External drives?
faq How do I backup my Mapped drives?
faq Does IDrive perform schedule backup jobs in the Log-Off mode?
faq I am unable to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates that the file may be in use. Why?
faq Can I backup my open/locked files?
faq How can I disable the Open file Backup feature?
faq How do I add items to IDrive Backup set from Windows Explorer?
faq How do I perform interactive backups from Windows Explorer?
faq How do I open IDrive Explorer from the IDrive Classic interface?
faq Do I need to restart my computer after the IDrive installation is complete?
faq How do I manage backups that I have scheduled with IDrive Classic?
faq Will my scheduled backup continue in case of sudden system restarts while the scheduled backup operation is under progress?
faq Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Restore Related Questions
faq How many prior versions of a file are stored in my account?
faq How do I view the versions of a single file stored in my account?
faq How do I restore the latest version of one or more files?
faq How do I delete data from my account?
faq What is the Sync feature and how does it work?
faq What is the Automatic Sync feature?
faq How do I restore my backed up data in case my system crashes (or to a new computer)?
faq Can I restore my data till a particular date and time?











 
On a first login in a machine, I see a screen with three buttons – ‘Edit my Backup set 'Edit Schedule Parameters' and Bandwidth Test. What are their functions?

IDrive is an automated online backup application. Hence, the 'My Documents' and 'Desktop' folders are backed up by default, with the scheduled time set to 'off-peak hours'. For Windows Vista, the default Backup set includes the 'Desktop', 'Documents', 'Pictures', 'Videos' and 'Music' folders.

If these settings are not altered, the application commences the backup of the default Backup set, once the scheduled backup time is reached.

However, you can change the above settings. On login, a screen is displayed as below, from where you can edit the Backup set and schedule parameters.



To set the time, date and frequency for the scheduled backup job, click the 'Edit Schedule Parameters' button.

To edit your Backup set, click the 'Edit my Backup set' button. This takes you to the main screen of the Classic interface. Here, go to the 'Backup' tab and under 'My Selection', select or deselect the files/folders that you wish to backup, using the check boxes provided.

Also, you can find out the upload/download speed and the time that it will take to backup/restore 1 GB of data at this rate, by clicking the 'Bandwidth test' button.

Click the 'Close' button at the top right corner to go to the main application screen.
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faq
How do I delete my Backup set data?

You can delete data from the Backup set in the following ways:

  1. Right-click the file/folder/drive on the 'Contents of my Backup set' list and choose the 'Remove' option from the menu.
  2. Select the file/folder/drive on the 'Contents of my Backup set' list and press the 'Delete' key on your computer keyboard.
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faq

What is the Automatic Selection feature?

The 'Automatic Selection' feature lists your most commonly used application data such as 'Microsoft Outlook', 'Microsoft Outlook Express', 'My Documents' and 'My Favorites' folders among others.

You can select/deselect the application types, based on your backup need.

To use this option, from the menu bar, go to File > Automatic Selection.

A screen is displayed, as shown below:


remote backup drive

The selected files/folders can be seen under the 'Contents of my Backup set' panel, as shown below.



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faq

I see some files/folders marked in red color on the top pane of the main screen. Why?

The files/folders marked in red under 'My Selection' are excluded from backup. To include them in the Backup set, from the menu bar, go to Tools > Preferences > Exclude files and folders tab.

Next, deselect the desired files/folders from the check boxes provided.

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faq

How do I perform an Interactive backup?

Select the desired files/folders/drives (under 'My Selection') and click the 'Backup Now' button to start the backup process in the interactive mode.

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faq

How do I schedule a backup?

Select the required files/folders/drives for backup and click the 'Schedule Backup' button to perform the scheduled backup at the desired date/time. A screen is displayed, as shown below:




The Scheduler screen has the following options:

Date, Time and Frequency of backup

The options available to set date, time and frequency of backup are:

Weekday: Schedule backup on any day(s) of the week.
Monthly: Schedule the backup on any day of the month on a particular day and time.
Start the backup immediately: Take an immediate backup of your files/folders.
No Backup Schedule: Delete the scheduled backup job.

Email Notification

This option allows you to receive email notifications on the status of the scheduled backup jobs. For this, select the 'Notify always' or 'Notify on failure' option and enter the email address in the 'Mail to' field.

You can set multiple email addresses using the + button and receive log details of the scheduled backup job along with the email notification by selecting the Send log extract option.

You may opt to not receive any notification by selecting the 'Do not notify' option.

Minor Tweaks

Auto-Pause: Selecting this option makes intelligent guesses on pausing and resuming backup to enable optimum desktop appearances during user activity.

Desktop Notification: This option allows you to receive notifications on your desktop regarding the status of scheduled backup jobs. For this, select the option Show desktop notification on the completion of scheduled backup.

Start the missed scheduled backup when the computer is turned on: This option allows the application to resume the scheduled backup automatically whenever your computer is switched on.

Cut-off Time: This option stops the scheduled backup at the specific time, set by you. The backup is resumed at the next scheduled time from the point it was stopped. This ensures that the scheduled backups are not executed when the normal computer operations are going-on.


remote backup drive

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faq
Is there a way to receive an alert in case my scheduled backup fails?

Yes. From the Tool bar, go to Preferences and click the General tab. Under Advanced scheduling options, select the 'Alert me if the scheduled backup fails' option to receive a desktop alert, in case your backup has not taken place. By default, it is set to seven days.




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faq
 
What is Bandwidth Throttle?

The Bandwidth Throttle feature helps optimize the bandwidth consumption so that your backups can take place uninterrupted and without hindrance to other applications. You can set separate bandwidths for the backups when the system is in use and when it is not.

Bandwidth Throttle (when system is not in use): This option lets you set the bandwidth to be used by your system for backups, when it is not in use. By default, it is set to 100%.

Note: The percentage set for Bandwidth Throttle is applicable for both scheduled and interactive backups.

Bandwidth Throttle (when system is in use): Select the 'Auto-Pause' option from the check box to use this option.

Auto-Pause option makes intelligent guesses on pausing and resuming backup to enable optimum desktop appearances during user activity.

This option lets you set the bandwidth to be used by your system for backups, when it is in use. This allows other applications to run without hindrance. By default, it is set to 25%.




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faq
What is the Bandwidth test feature?

On clicking the 'Bandwidth test' feature, you can find out the upload/download speed and the time that it will take to backup/restore 1 GB of data to your IDrive account, at this rate.


remote backup drive

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faq

Can I backup Mapped / USB / External drives?

Yes, you can backup Mapped/USB/External Drives. The contents to be backed up must be a part of the Backup set and available at the time of backup.

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faq
 
How do I backup my Mapped drives?

Backing up data from the Mapped drive(s) is no different from backing up data from the local disk(s).

For those who wish to backup Mapped drive contents in the system Log-Off mode, follow the steps below:

  1. Select the files/folders to be backed up from the Mapped drive, available under the 'Backup' tab pane view of the application’s main screen.
  2. Next, from the menu bar, go to Tools > Mapped Drive Setup. The following Mapped Drive Setup screen is displayed.

    remote backup drive


  3. Enter the Username/Password for the Mapped drive that you have selected.
  4. Click the 'Save' button to save the settings.
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faq

Does IDrive perform schedule backup jobs in the Log-Off mode?

Yes, IDrive performs schedule backups in the Log-Off mode (even for Mapped drives).

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faq

I am unable to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates that the file may be in use. Why?

For Windows XP, Windows 2003 server and Windows Vista machines, the above issue should not arise.

However, for other Windows OS, the IDrive agent might lock your Outlook email client to perform a successful backup. To resolve the issue, close your MS Outlook email client before initiating the operation.

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faq

Can I backup my open/locked files?

IDrive application is capable of backing up open files for supported platforms including Windows XP, Windows 2003 servers and Windows Vista and is enabled by default.

So even if your Microsoft Outlook application is open, the IDrive application does a reliable backup of associated data. Similarly, your Quickbooks/Quicken and other possible open files are backed up as well.

To disable the feature, goto the application menu bar, Tools > Preferences and de-select the 'Enable Open file Backup (available only for Windows XP, Windows 2003 and Windows Vista)' option.

Note: The Open file Backup feature does not support backup of open files in the mapped/network drives.

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faq
How can I disable the Open file Backup feature?

To disable the Open file Backup feature (available only for Windows XP, Windows 2003 and Windows Vista), from the menu bar, go to Tools > Preferences and deselect the option ‘Enable Open file Backup (available only for Windows XP, Windows 2003 and Windows Vista)’.

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faq

How do I add items to IDrive Backup set from Windows Explorer?

To add a file/folder directly from Windows Explorer, browse to the required folder using Windows Explorer. Right-click the file/folder and then choose IDrive > Add to Backup set.

The selected files/folders are added to the existing Backup set and are backed up when you perform the next Interactive or Scheduled backup.




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faq

How do I perform interactive backups from Windows Explorer?

From Windows Explorer, browse to the required file/folder, right-click on it, select the IDrive option and click 'Backup this file Now / Backup this folder now'.

IDrive will immediately start a back up of the selected files/folders to your IDrive account.

Alternately, from 'My Selection' under the Backup tab, select the files/folders to be backed up and then click the 'Backup Now' button.

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faq
How do I open IDrive Explorer from the IDrive Classic interface?

On the IDrive Classic interface, from the menu bar, go to Tools and select the 'Open IDrive Explorer' option.

This opens the IDrive Explorer interface, using which you can perform all restore related operations with a typical Windows Explorer-like interface.

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faq
Do I need to restart my computer after the IDrive installation is complete?

There is no need to restart your computer after IDrive has been installed. However, to use IDrive Explorer, restart the computer after installation, when prompted.

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faq

How do I manage backups that I have scheduled with IDrive Classic?

You can edit the frequency and the scheduler settings for any of the backups you have scheduled by clicking the 'Manage all the scheduled jobs' option from the IDrive tray menu, as shown below





The frequency and the options pertaining to the desired scheduled backup job can be changed using the 'Manage all the scheduled jobs' screen, as shown below:




You can do this in the following ways:

1. Highlight any entry and click on the 'Edit' button.
2. Double-click on any entry in the list.

You can edit the backup options in the same manner, as you would while scheduling a backup job.

An unwanted scheduled backup entry can be deleted in the following ways:

1. Highlight any entry and click the 'Delete' button.
2. Highlight any entry in the list, click on the file and then the 'Delete' icon.
3. Highlight any entry in the list and press the 'Delete' key on the keyboard.


You can also stop the scheduled backup under progress. (It will show the status as 'In Progress' in the Status column).

To stop the scheduled backup, you can perform any of the following:

1. Click the 'Stop Transfer' button on the tool bar.
2. Go to Tools > Stop Transfer.

Note:
1. You can not create multiple Backup sets. However, you can change the scheduled settings of the different user accounts.
2. The user who has logged in can not change the default Backup set of other users.
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faq

Will my scheduled backup continue in case of sudden system restarts while the scheduled backup operation is under progress?

Yes, the scheduled backup that was in progress would automatically continue once you restart the computer.

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faq

Will a missed scheduled backup take place when the computer is restarted after the scheduled time?

Yes. The scheduled backup will commence as soon as you restart the computer, even if it is after the scheduled time. However, this is applicable only if you have selected the 'Start the missed scheduled backup when the computer is turned on' option from the Advanced options in the Scheduler screen.

However, if you have not selected the option, then the scheduled backup will commence only if you restart the computer within 30 minutes of the scheduled time.

In case you restart the computer after 30 minutes of the scheduled time, the scheduled backup will commence at the next frequency (as per the date and time that was set earlier).

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Restore Related Questions


faq


How many prior versions of a file are stored in my account?

IDrive application maintains the history of changes made to all the backed up files. The recent 30 versions of a file are stored and maintained on the IDrive servers. You can select any of these 30 versions and restore to local computer as and when required.

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faq

How do I view the versions of a single file stored in my account?

You can view the versions of each file stored in your account in the following ways:

1) Click the Restore tab, right-click on the required file and select the 'View History' option from the list.

2) Click the Restore tab, and then on the desired file and select the 'History' icon from the tool bar.

3) On the 'Restore' tab view, double-click the required file.


remote backup drive
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faq
How do I restore the latest version of my file(s)?

To restore the latest version of any file, click the 'Restore' tab. A list of files with their latest versions is displayed. Select the required files and click the 'Restore' button.

After selecting the files, choose the restore destination on your local computer.


remote backup drive

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faq

How do I delete data from my account?

To delete a particular file/folder from your IDrive account, go to the 'Restore' tab. Next, select the file/folder to be deleted and click the 'Delete' icon on the toolbar.

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faq
What is the Sync feature and how does it work?

The Sync feature lets you match the contents in your IDrive account with that on your local computer. This is a useful option if you have removed data from your computer, and wish to do the same automatically from your account.

To use this feature, select the folder(s)/drive(s) in your account that you want to sync and click the 'Sync' icon. A list of files not present on your local computer, but still available in your IDrive account are listed. On clicking the Sync button, these files are removed from your account.


Sync
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faq
What is the Automatic Sync feature?

This will sync files between your desktop and your IDrive account with a lag of 30-days. In other words, if data is deleted from your desktop that has already been backed up previously, the corresponding data on your IDrive account would be deleted after 30-days. This helps in keeping your account size at optimal levels.

Note: Since this may result in automatic deletion of data from your IDrive account, use/set this option carefully.


Sync
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faq

How do I restore my backed up data in case my system crashes (or to a new computer)?

To restore data backed up to your IDrive account to the local machine, follow the steps below:

1) Download and install the IDrive Application.

2) Login to the Classic interface with your Username and Password. If you had set a private encryption key while logging into the application for the first time, then provide the same.

3) Go to the 'Restore' tab, select the files/folders to be restored. Select the desired location, when prompted.

Alternately, you can restore the files/folders using drag-n-drop or copy-n-paste options available with the IDrive Explorer interface. To use the Explorer interface, install the IDrive Explorer plug-in (from Tools in the Menu bar).

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Can I restore my data till a particular date and time?

Yes. All the data backed up till the selected date and time is displayed. You can select and restore any file/folder to your local machine.

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