You can store upto 2 GB of data in the free account covered under our basic plan. You are free to try out all the features of IDrive-E.

Sometimes, I get a long message about registering IDrive-E after I click on Login. What does this mean to me as a user?

This message is to notify users that IDrive-E has already been installed on another computer and is being used with the same username you have entered on this machine to login. The IDrive-E client agent works with a single username on one computer for logins and we do not recommend multiple logins with the same username on multiple machines.

The only exception is in case of a system crash etc. when a user might want to install IDrive-E afresh on the machine to commence using the client agent again.

How is data encrypted on transmission?

All data transferred between the IDrive-E client and server is encrypted using 128-bit SSL (Secure Socket Layer) technology - the industry standard encryption for data transmission.

How is data encrypted on storage?

All data stored on the IDrive-E servers is encrypted using a secure key with a user supplied password known only to the end user. IDrive-E uses industry standard AES 256-bit encryption* on storage ideally suited for higher security needs of Financial, Healthcare and Government organizations.

WARNING: Please note that IDrive-E DOES NOT store the user-supplied password anywhere on its servers and it is therefore highly recommended that users memorize the password and also take a hard copy of the user-supplied password to archive it in a safe location.

Without this encryption password, users will not be able to retrieve data.

Will IDrive-E work through all firewalls?

The IDrive-E application is designed to be firewall friendly. In most cases, you would simply have to permit firewall prompts related to the IDrive-E client agent during installation. In case you need to configure the firewall permissions manually, here are the details:

Following are the IP addresses, the port numbers and the executables that are used by the IDrive-E client agent. You would need to configure your firewall to allow these:

How do I upgrade my IDrive-E account?

IDrive-E allows you to upgrade your account from the Basic to the Pro Plan or from a Monthly Pro Plan to a Yearly Pro Plan.

To upgrade your IDrive-E account, login to your IDrive-E account and click on the ‘Upgrade’ link. Select the plan of your choice and click on the ‘Upgrade Plan’ button .

How can I view the transaction details?

Login to IDrive-E. Click on 'Billing Report' to view the transaction details.

Can I use my IDrive-E account to perform backups from multiple computers?

No, you can't. This is because the IDrive-E application is designed to perform backup operations from a single computer and not from multiple computers. Please note that you can perform restore operations from multiple computers using IDrive-E. This is to maintain the consistency and to preserve the integrity of backups. Users are requested to install IDrive-E on a machine and use only that machine to perform backups. If users really want to perform backup operations from another computer, they have to install IDrive-E on that computer and re-register the application.